Front of property

Reviews of Hotel Sepia

3.5 out of 5
Hotel Sepia
3135, chemin Saint-Louis, Québec City, QC

Reviews

8.8

Excellent

Rating 10 - Excellent. 603 out of 1087 reviews" "
Rating 8 - Good. 343 out of 1087 reviews" "
Rating 6 - Okay. 87 out of 1087 reviews" "
Rating 4 - Poor. 33 out of 1087 reviews" "
Rating 2 - Terrible. 21 out of 1087 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gordon, Seattle

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The room and hotel were very clean and quiet. Very nice place!
Stayed 1 night in Apr 2024
Response from Valérie on 25 Apr 2024
We are delighted to hear from you, Mr. Gordon. Thank you for taking the time to share your latest experience at the Sepia Hotel! We look forward to welcoming you again.

8/10 Good

WONG TSZ LUNG

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Valérie on 25 Apr 2024
Thank you for taking the time to share your latest experience at the Sepia Hotel Mr/Mrs. Wong Tsz Lung! Your feedback is truly appreciated.

10/10 Excellent

Volodymyr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Valérie on 25 Apr 2024
Mr/Mrs. Volodymyr, we are delighted to see that your stay met your expectations. Thank you for taking the time to share your latest experience at Hotel Sepia.

4/10 Poor

Tsaining

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Valérie on 25 Apr 2024
Mr.Mrs. Tsaining, if you are interested, we would love to have more details regarding your experience at the Sepia Hotel. Thank you for taking the time to share your feedback.

10/10 Excellent

Dinesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alyson on 12 Apr 2024
Merci pour ce 5/5!

6/10 Okay

Taha

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean nice hotel with great staff. Thankful to team member Vialy for resolving some issues promptly! Though there were a couple of issues: 1) The bathroom fans did not work. The bathroom door for our unit was a sliding door and didn't even close fully shut. Front desk staff member Vialy was super helpful though, and moved us to another room that at least had a normal hinged door that sealed shut. They told us the next day that the fans turn off at 9, while the issue for us was at ~7 pm when we checked in. 2) There is a super large construction site on Av. des-Hôtels from Aquarium-du-Québec all the way to the hotel, that is not disclosed nor is it visible on Google Maps satellite view. May be important for others especially for safety reasons and room views.
Response from Alyson on 2 Apr 2024
Dear Mrs Taha,Thank you for taking the time to let a review about your recent stay at Hôtel Sépia.Our maintenance team checked the fan system in the room and everything works perfectly. Thank you again for your comments and we hope to see you again!

10/10 Excellent

luis

Liked: Cleanliness, staff & service, property conditions & facilities
The receptionist was extremely nice also bilingual
Stayed 1 night in Mar 2024
Response from Alyson on 25 Mar 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

Lan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good. The room is clean and cozy.
Stayed 3 nights in Mar 2024
Response from Alyson on 25 Mar 2024
Thank you for taking the time to leave a review following your stay. We are happy that everything went as hoped.We have taken note of your proposal to add door sills.

10/10 Excellent

Véronique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Useful Staff in providing specific guidance on area.
Stayed 2 nights in Mar 2024
Response from Alyson on 13 Mar 2024
We very much appreciate and value your feedback and will share it with our team. Your review will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Ranou, Saint Hubert

Travelled with family and small children
Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Alyson on 13 Mar 2024
Bonjour M. Ranou,Merci d'avoi séjourné à l'hôtel Sépia ainsi que d'avoir pris le temps de laisser une note.Nous espérons vous revoir prochainement!Cordialement,

10/10 Excellent

Viviana

Liked: Cleanliness, staff & service, property conditions & facilities
Very well located, very clean, quiet and the staff is friendly. We'll come again, thank you.
Stayed 5 nights in Feb 2024
Response from Alyson on 27 Feb 2024
Merci d'avoir pris le temps de partager avec nous vos commentaires sur votre récent séjour dans notre établissement. Nous espérons que ce dernier fût à la hauteur de vos attentes, et que vous choisirez de nouveau notre hôtel lors de votre prochaine visite à Québec.

6/10 Okay

Miko

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Alyson on 27 Feb 2024
Bonjour M. Miko,Nous souhaitons vous remerciez d'avoir pris le temps de laisser une note suite à votre récent séjour à l'hôtel Sépia! Au plaisir de vous accueillir pour un prochain séjour.

10/10 Excellent

Gabriella, mount disco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good
Stayed 2 nights in Dec 2023
Response from Alyson on 20 Feb 2024
Bonjour Mme Gabriella,Merci pour ce 5/5!Au plaisir de vous réaccueillir,

6/10 Okay

Margaretha

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Front desk couldn’t explain why we were charged extra for items. They promised to send the receipt and have someone call us which didn’t happen.
Stayed 3 nights in Feb 2024
Response from Alyson on 7 Feb 2024
Dear Mrs Margaretha,Since your reservation was fully paid by Expedia, we are unable to provide you a invoice. I spoke with you on february 6th by phone about the extra charge. It was the 2 Carnaval effigies that you bought.Do not hesitate to recontacting us if you have other questions. Best regards,

8/10 Good

Magali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facile d'accès, proche de tout, convivial Manque de four micro-ondes,bouilloire....douche telephone.
Stayed 2 nights in Jan 2024
Response from Alyson on 5 Feb 2024
Bonjour Mme Magali,Merci pour vos commentaires concernant votre séjour à l'hôtel Sépia.Sachez qu'il est possible d'emprunter une bouilloire à la réception. Pour ce qui est du micro-ondes, nous en avons un à la réception aussi. Nous espérons avoir la chance de vous recevoir à nouveau!Au plaisir,

10/10 Excellent

Jean-Jacques

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alyson on 5 Feb 2024
Bonjour M. Jean-Jacques,Merci pour ce 5/5!Nous espérons avoir la chance de vous accueillir à nouveau bientôt.Au plaisir,

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Alyson on 25 Jan 2024
Bonjour M. Michael,Merci pour ce 8/10!Au plaisir,

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Alyson on 25 Jan 2024
Bonjour M. Samuel,Merci d'avoir pris le temps de laisser un avis suite à votre séjour.Au plaisir de vous recevoir à nouveau,

8/10 Good

Gille

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entree principale sur une rue de coté
Stayed 1 night in Jan 2024
Response from Alyson on 25 Jan 2024
Bonjour M. Gille,Nous aimerions vous remercier d’avoir pris le temps de laisser un avis en ligne. Les commentaires de nos clients sont très importants pour nous et votre participation nous aide à poursuivre nos efforts afin d’offrir un excellent service et un merveilleux séjour.Nous vous remercions de votre confiance et espérons vous revoir bientôt.

10/10 Excellent

Linda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Alyson on 25 Jan 2024
Bonjour Mme Linda,Merci pour ce 10/10!Nous sommes ravis de voir que l'hôtel Sépia vous a conquit!Nous espérons avoir la chance de vous réaccueillir sous peu!Au plaisir,

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent all the way. I’ll be back for sure and I’ll do some promotion when applicable.
Stayed 1 night in Jan 2024
Response from HOTEL SEPIA on 17 Jan 2024
Thank you so much for your wonderful feedback. We are thrilled to see that you enjoyed a five-star experience with us.

8/10 Good

Amarvir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Alyson on 25 Jan 2024
Dear Mr Amarvir,Thank you for taking the time to review hotel Sépia.We are looking forward to welcoming you again soon!Regards

10/10 Excellent

Stephane

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from HOTELSEPIA on 17 Jan 2024
Quel honneur de recevoir un avis tel que celui-ci! Les mots nous manquent pour vous remercier de nous avoir attribué cette note parfaite suite à votre séjour dans notre hôtel.

10/10 Excellent

Charles

Stayed 1 night in Jan 2024
Response from Alyson on 5 Feb 2024
Bonjour M. Charles,Merci pour ce 5/5!Au plaisir de vous recevoir à nouveau!

8/10 Good

Helene

Liked: Cleanliness, property conditions & facilities, room comfort
Bon rapport qualité - prix
Les photos représentent bien la chambre, c’est confortable et propre. Toutefois, l’attente à la réception est long, la préposée est absente et prend plus de 5 minutes avant de revenir. De plus, j’ai eu l’impression de la déranger.
Stayed 1 night in Jan 2024
Response from Alyson on 11 Jan 2024
Bonjour Mme Debigaré,Merci d'avoir laissé un commentaire suite à votre séjour. Nous sommes désolés de l'attente à la réception. Il arrive que les réceptionnistes aient à se déplacer dans l'hôtel afin d'aider les autres invités. Nous espérons avoir la chance de vous réaccueillir! Au plaisir,

10/10 Excellent

Martin

Stayed 1 night in Jan 2024
Response from Alyson on 8 Jan 2024
Bonjour M. Martin,Merci pour ce 5/5! Nous sommes heureux d'apprendre que vous avez passer un beau et bon séjour parmi nous.Nous espérons avoir la chance de vous réaccueillir prochainement!Au plaisir,

8/10 Good

Sukalyan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Alyson on 8 Jan 2024
Merci pour l'avis!

8/10 Good

marie france

Liked: Cleanliness, staff & service, property conditions & facilities
Good size unit
Stayed 3 nights in Dec 2023
Response from Alyson on 4 Jan 2024
Bonjour Mme Marie-France,Nous sommes ravis que vous ayez pris le temps de commenter votre dernière expérience dans notre établissement. Merci d'avoir séjourné à l'hôtel Sépia, et au plaisir de vous accueillir à nouveau!

8/10 Good

Josée

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Alyson on 8 Jan 2024
Bonjour Mme Josée,Merci pour la note!Au plaisir

10/10 Excellent

seulki

Liked: Cleanliness, staff & service, property conditions & facilities
a
Stayed 2 nights in Dec 2023
Response from Alyson on 4 Jan 2024
Hello Mr Seulki,We are delighted that you took the time to comment on your latest experience at our establishment. Thank you for staying at the Sepia Hotel, and we look forward to welcoming you again!

10/10 Excellent

HSUAN

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 2 nights in Dec 2023
Response from Alyson on 31 Dec 2023
Thank you for the review!

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien aimé!
Stayed 2 nights in Dec 2023
Response from Alyson on 27 Dec 2023
Bonjour M. Duchesne,Merci de votre fantastique évaluation de notre établissement! Wow!Nous sommes ravis que nous ayons été apte à répondre à toutes vos attentes.Au plaisir de vous accueillir à nouveau,

4/10 Poor

Naseem

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
First of all, the Sepia Hotel was great in terms of cleanliness and quietness. On the other hand, the service at the front desk (reception) was a bad experience on the check-out day because when the time of the check-out came I was trying to call them 3 times exactly to do a late check out like any other hotel cuz I have to finish my zoom meeting but they weren't answering the phone, then 23 mins after calling me back and said sorry for reaching you late but now you have to pay for the late check-out cuz it's too late and I go to the lady and said sorry but it is what is even if we didn't answer but u have to pay cuz it's 12:50 PM.
Stayed 1 night in Dec 2023
Response from Alyson on 4 Jan 2024
Dear Mr Ben,We are sincerely sorry for the situation and we understand that you have not been able to contact front desk. We are pleased to rectify the invoice for you by refunding the late check-out fee.We hope to have the chance to welcome you back in better conditions.Best regards,

8/10 Good

Carole-Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alyson on 27 Dec 2023
Bonjour Mme Gillis,Merci de votre évaluation et d'avoir choisi l'hôtel Sépia, nous sommes ravis de voir que vous avez apprécié votre séjour!Merci!

10/10 Excellent

Meggie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Alyson on 27 Dec 2023
Bonjour Mme Samson Descôteaux,Merci pour ce 5/5! Nous sommes réjoui d'apprendre que votre séjour à été à la hauteur de vos attentes.Au plaisir,

10/10 Excellent

Taylor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, clean hotel. The staff was extremely friendly and welcoming, especially Timothy at the front desk. Would absolutely stay here again when coming to Quebec City.
Stayed 1 night in Dec 2023
Response from Alyson on 18 Dec 2023
Dear Mrs Kendra,Thank you for taking the time to review our hotel.We very much appreciate and value your feedback and will share it with our team. Your review will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Best regards,

10/10 Excellent

STEEVE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Response from Alyson on 5 Feb 2024
Bonjour M. Steeve,Merci pour cette note parfaite!Au plaisir,

6/10 Okay

Youssouf

Travelled with family
Stayed 1 night in Dec 2023
Response from Alyson on 18 Dec 2023
Bonjour M. Soubaneh,Merci d'avoir pris le temps de laisser un avis face à votre récent séjour.

10/10 Excellent

Norbert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The servers at the restaurant are all men. The walk to the main entrance was cold and slippery due to the weather. The Galopin restaurant serves top of the line food.
Stayed 2 nights in Dec 2023
Response from Alyson on 18 Dec 2023
Bonjour M. Bellemare,Merci d’avoir pris le temps de répondre à notre sondage en ligne. Les commentaires de nos clients sont très importants pour l’amélioration continue de nos services.Nous espérons avoir la chance de vous réaccueillir!Au plaisir,

10/10 Excellent

Yanick

Stayed 2 nights in Oct 2023
Response from Alyson on 18 Dec 2023
Bonjour M. Martin,Merci pour ce 5/5!Nous espérons avoir la chance de vous accueillir à nouveau!Au plaisir,

8/10 Good

Shadi

Response from Alyson on 5 Feb 2024
Bonjour M. Shadi,Merci d'avoir pris le temps de laisser un avis suite à votre séjour à l'hôtel Sépia.Nous sommes réjoui d'apprendre que votre séjour s'est déroulée tel qu'espéré!Au plaisir

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Alyson on 6 Dec 2023
Merci pour l'avis!/

10/10 Excellent

SAMIRA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bien situé. On a eu un séjour agréable pour deux nuits.
Stayed 2 nights in Nov 2023
Response from Alyson on 6 Dec 2023
Bonjour M. Nassim Amiali,merci d'avoir pris le temps de laisser un avis! Nous sommes heureux de savoir que vous avez passer un beau séjour parmi nous!Au plaisir de vous recevoir pour un prochain séjour,

8/10 Good

jf

Stayed 1 night in Nov 2023
Response from Alyson on 27 Dec 2023
Bonjour M. Giguère,Merci pour cet avis gratifiant.Au plaisir de vous recevoir à nouveau!

6/10 Okay

Richer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Le matelas n'était vraiment pas confortable, on a eu mal au dos. Et le lavabo en dehors de la salle de bain aussi ordinaire un peu. Sinon rien a dire pour le reste
Stayed 2 nights in Nov 2023
Response from Alyson on 3 Dec 2023
Bonjour M. Cloutier,Merci d'avoir laissé un avis suite à votre séjour. Nous prenons bonne note de vos commentaires concernant le confort du lit une vérification sera fait. Au plaisir,

2/10 Terrible

Jean

Stayed 1 night in Nov 2023

10/10 Excellent

Sylvain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the price!
Went to see a concert in Quebec city and booked this hotel because of the price and customer reviews. Older hotel that has been renovated. Room was a bit small, but I had a king size bed. The rest was perfect. Nice, modern bathroom and Nespresso machine.
Stayed 1 night in Nov 2023
Response from Alyson on 23 Nov 2023
Bonjour M. Côté,Nous aimerions vous remercier d’avoir pris le temps de laisser un avis. Les commentaires de nos clients sont très importants pour nous et votre participation nous aide à poursuivre nos efforts afin d’offrir un excellent service et un merveilleux séjour.Nous vous remercions de votre confiance et espérons vous revoir bientôt.

4/10 Poor

Louis Philippe

Stayed 1 night in Nov 2023
Response from Alyson on 9 Dec 2023
Bonjour,Merci d'avoir pris le temps de laisser un avis suite à votre séjour. Nous sommes sincèrement désolés de savoir que votre séjour n'a pas été à la hauteur de vos attentes. Je vous invite à nous contacter au 418-653-4941 afin d'en savoir d'avantage sur la situation.Au plaisir,

10/10 Excellent

Estelle

Liked: Cleanliness, staff & service, property conditions & facilities
propre
Stayed 1 night in Nov 2023
Response from Alyson on 13 Nov 2023
Bonjour Mme Coursol,Nous aimerions vous remercier d’avoir pris le temps de laisser un avis. Les commentaires de nos clients sont très importants pour nous et votre participation nous aide à poursuivre nos efforts afin d’offrir un excellent service et un merveilleux séjour.Nous vous remercions de votre confiance et espérons vous revoir bientôt.

10/10 Excellent

Mary

Stayed 2 nights in Nov 2023
Response from Alyson on 13 Nov 2023
Dear Mrs Sestak,Thank you for staying with us at Hotel Sepia. We're delighted that our team could make your visit memorable and that you could enjoy a comfortable room. We look forward to your return visit, so come again soon!