Poolside bar

Reviews of Bay Lodging Resort

2.5 out of 5
Bay Lodging Resort
405 Lakeview Ave, Put-in-Bay, OH

Reviews

7.6

Good

Rating 10 - Excellent. 105 out of 343 reviews" "
Rating 8 - Good. 118 out of 343 reviews" "
Rating 6 - Okay. 63 out of 343 reviews" "
Rating 4 - Poor. 31 out of 343 reviews" "
Rating 2 - Terrible. 26 out of 343 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly an clean
Stayed 4 nights in Apr 2024
Response from Jacqueline on 3 May 2024
Thank you, Lynn, for your review! We're glad you enjoyed your stay! What could we do differently to make your next stay a 5 out of 5? We appreciate your feedback.

10/10 Excellent

Laurie, Clinton Twp

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel within a 10 min walk to town. Nice and quiet and comfy rooms
Stayed 1 night in Apr 2024
Response from Jacqueline on 3 May 2024
Thank you, Laurie, for your review! We're glad you enjoyed your stay and look forward to you coming back!

10/10 Excellent

Ashley

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service! The breakfast was okay. I came preseason though.
Stayed 1 night in Apr 2024
Response from Jacqueline on 25 Apr 2024
Thank you, Ashley, for your review! I'm glad you enjoyed your stay!

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Relaxed and laid back
Stayed 2 nights in Apr 2024
Response from Jacqueline on 25 Apr 2024
Thank you, Charles, for your review! We're glad to hear you enjoyed your stay and look forward to you coming back.

10/10 Excellent

Herb

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All good. Thanks
Stayed 1 night in Dec 2023
Response from Jacqueline on 7 Feb 2024
Thank you for your review! We're glad you enjoyed your stay and look forward to you coming back!

6/10 Okay

Jashawn

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Nov 2023
Response from Jacqueline on 15 Nov 2023
Thank you, Jashawn, for your review! Please let us know what we could do to make your stay more enjoyable. We hope you stay with us again in the future.

6/10 Okay

Brenda

Stayed 1 night in Nov 2023
Response from Jacqueline on 28 Nov 2023
Thank you, Brenda, for your review! Please let us know what we could improve to make your stay more enjoyable.

8/10 Good

Wanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was ok. A little small but it was clean. Staff was friendly and helpful. I would stay there again.
Stayed 3 nights in Sep 2023
Response from Jacqueline on 6 Oct 2023
Thank you, Wanda, for your review! I'm glad you enjoyed your stay and will come again! Is there anything we can do differently to make your next stay a 5 out of 5?

10/10 Excellent

Hayley

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was absolutely lovely and helpful that worked there. Room was exactly what we expected and very clean and nice. Will definitely be back!
Stayed 2 nights in Aug 2023
Response from Jacqueline on 22 Sept 2023
Thank you, Hayley, for your review! I'm glad you enjoyed your stay and look forward to you coming back!

10/10 Excellent

Hassan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jacqueline on 27 Oct 2023
Thank you, Hassan, for your review! I'm glad you enjoyed your stay and we look forward to you staying again!

6/10 Okay

Brian

Liked: Cleanliness, staff & service
The website says Breakfast. NOPE ! NO BREAKFAST ! Staff was very friendly. We did have a good time.
Stayed 2 nights in Sep 2023
Response from Jacqueline on 22 Sept 2023
Thank you, Brian, for your review! Our website states that we offer a light continental breakfast only during the week and just coffee on the weekends. I'm glad to hear our staff was accommodating and we hope you stay with us again!

10/10 Excellent

Sherry

Travelled with family, Travelled with group
Liked: Amenities, property conditions & facilities
Very friendly, clean. Would of like a continental breakfast on the weekends said I just weekdays
Stayed 2 nights in Aug 2023
Response from Jacqueline on 22 Sept 2023
Thank you, Sherry, for your review! We can't wait for you to stay with us again!

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish there was a chair in the room
Stayed 3 nights in Sep 2023
Response from Jacqueline on 16 Sept 2023
Thank you, Lisa, for your review! I'm glad you enjoyed your stay and will take your recommendation into consideration. We look forward to your next stay.

6/10 Okay

Vicki

Stayed 2 nights in Sep 2023
Response from Jacqueline on 6 Oct 2023
Thank you, Vicki, for your review! Please let us know what we could do differently to improve your overall experience.

8/10 Good

Danielle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, beds were nice. Bathroom area a little cramped, wish there was a second mirror for a room that fit 6 people. Staff was so great, very friendly.
Stayed 3 nights in Sep 2023
Response from Jacqueline on 8 Sept 2023
Thank you, Danielle, for your review! I'm glad you enjoyed your stay and I appreciate your feedback regarding adding another mirror. We will take that into consideration this winter when we are updating our suites. I'm also happy to hear our staff was great! We look forward to your next stay!

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Jacqueline on 8 Sept 2023
Thank you, Nathan, for your review! I'm glad you enjoyed your stay and look forward to you coming back!

6/10 Okay

Anna

Liked: Staff & service
The pool area was not well-lit at night. the bar had closed very early . place was very clean. And room was equipped.
Stayed 1 night in Sep 2023
Response from Jacqueline on 8 Sept 2023
Thank you, Anna, for your review! With the season slowing down, unfortunately, we have been closing the bar early. I'm glad to hear everything was clean, we pride ourselves in housekeeping and customer service.

8/10 Good

Tonja

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Jacqueline on 8 Sept 2023
Thank you, Tonja, for your review! I'm glad you enjoyed your stay. Please let us know what we could do better to make your next stay a 5 out of 5!

8/10 Good

Hattie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were updated and clean, exactly as pictured. Lights in the bathroom could have been replaced but that was the only thing that could have been fixed in the room. Pool area was nice, needed some new lounge chairs though. It was about a 10 minute walk to restaurants and bars which meant it was quiet at night which we liked.
Response from Jacqueline on 3 Sept 2023
Thank you, Hattie, for your review! We're glad you enjoyed your stay and look forward to your next visit!

8/10 Good

Larry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Jackie was most helpful with room and golf cart rental.
Stayed 1 night in Aug 2023
Response from Management on 2 Sept 2023
Thank you, Larry, for your review! We pride ourselves in customer service, so we are happy to hear that Jackie was helpful! We look forward to you staying with us again!

10/10 Excellent

Dawn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint & Comfortable
The stay was comfortable, clean place. Staff was welcoming. Very pricey, think with that a complimentary bottled water and/or snack would be a nice asset to the stay. Sad that I was not able to get a complimentary water.
Stayed 2 nights in Aug 2023
Response from Jacqueline on 31 Aug 2023
Thank you, Dawn, for your review! We're pride ourselves in customer service, so I am glad to hear our staff was welcoming. We hope you stay with us again soon!

8/10 Good

Jennifer

Stayed 3 nights in Aug 2023
Response from Jacqueline on 31 Aug 2023
Thank you, Jennifer, for your review! We're glad to hear you enjoyed your stay and look forward to you coming back!

10/10 Excellent

Deborah

Liked: Cleanliness, property conditions & facilities
The room was clean and comfortable. The service at the front desk was very good. Nice stay!
Stayed 1 night in Aug 2023
Response from Jacqueline on 28 Aug 2023
Thank you, Deborah, for your review! I'm glad you enjoyed your stay and look forward to you returning!

10/10 Excellent

G

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Jackie at the front desk knows how to do her job. Professional, friendly and security when she had to be. She needs a raise! We are definitely booking there again!
Stayed 2 nights in Aug 2023
Response from Management on 26 Aug 2023
Thank you for your review! We are lucky to have Jackie and we are glad she made your stay enjoyable!

6/10 Okay

Katlin

Travelled with group
Liked: Staff & service
Below average
Our night stand was broken. There wasn’t enough towels. There was no store for cloths at all. The fire alarm went off every day we were there and no worker ever gave us any information as to why. Plan to stay somewhere else next year.
Stayed 3 nights in Aug 2023
Response from Jacqueline on 16 Aug 2023
I'm sorry you did not enjoy your stay. What was broken with the night stand? Had it been brought to our attention, we could have had maintenance look at it and, if need be, replace it. We provide two towels per bed and can exchange any dirty ones you have at the front desk. I apologize for the fire alarm going off during your stay; it can be caused by a handful of things, from guests vaping/smoking in the room to a hot shower. We would notify all guests if there was an actual emergency when the fire alarm goes off. We hope you will try us again the next time you come to Put In Bay.

10/10 Excellent

Troy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice!
Stayed 2 nights in Aug 2023
Response from Jacqueline on 15 Aug 2023
Thank you, Troy, for your review! I'm glad you enjoyed your stay and hope you stay with us again!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Jacqueline on 12 Aug 2023
Thank you, Amanda, for your review! I'm glad you enjoyed your stay and look forward to you staying again.

10/10 Excellent

Art

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property close to everything but still secluded
Stayed 1 night in Aug 2023
Response from Jacqueline on 3 Aug 2023
Thank you, Art, for your review! We're glad you enjoyed your stay and look forward to you coming back!

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, staff & service
That the Coffee on the Weekends was only available until 10 am, and you were not allowed to sit in the pool area until10 am. it would of been nice to sit by the pool area and drink my coffee
Stayed 2 nights in Jul 2023
Response from Jacqueline on 2 Aug 2023
Thank you, Tammy, for your review! Our pool area typically opens between 8:30am and 9am. Other than that, I hope you enjoyed your stay and hope to see you next year!

4/10 Poor

Joyce

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No services provided
Booked 2 suites with kitchens. One room had a pancake spatula, other didnt. No mixing/serving bowls, one salad bowl. No knives to cut food (was told they can't due to some of their clients", no hot pads to use for oven. No towel service, no towels at pool. One day's coffee provided, not enough dishwasher soap for week. Had to take out our own trash. With 3 in diapers that was often. "But call and let them know so they can have someone pick it up." "Resort" offered minimal breakfast, muffins, dry cereal, coffee, yogurt. No milk, toast, waffles. Even for continental it was poor. For $800/night for both rooms combined I was very disappointed.
Stayed 6 nights in Jul 2023
Response from Jacqueline on 2 Aug 2023
Thank you, Joyce, for your review. We do not offer turnover service but are happy to exchange towels at the front desk for you or you can request someone to stop by and take your trash. We have pool towels available at the desk and upon request, we can provide you with more coffee and dishwasher soap. We find a simple grab and go breakfast best fits our guests, so they can grab something and head downtown to enjoy shops and restaurants. We hope you will try us again in the future.

2/10 Terrible

Madeline

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Jacqueline on 2 Aug 2023
Thank you, Madeline, for your review. Please let us know what you did not enjoy during your stay and how we could improve.

4/10 Poor

Wesley

Liked: Staff & service
Very loud there. Our room was over the bar and it was wild until 4am.
Stayed 1 night in Jul 2023
Response from Jacqueline on 31 Jul 2023
Thank you, Wesley, for your review; we appreciate all feedback our guests provide. Our bar closes at 2am and is locked by 2:30am. If it was too loud, we ask that you bring it to the attention of our night security or bartender and they can handle the situation from there. We want everyone to enjoy their stay. We hope you try us again in the future.

8/10 Good

Lori

Travelled with family
Liked: Cleanliness, staff & service
Staff were super friendly and helpful! Room could use some updates, mainly in the bathroom and bathroom door was hard to open, it would stick.
Stayed 1 night in Jul 2023
Response from Jacqueline on 5 Aug 2023
Thank you, Lori, for your review! I'm glad you enjoyed your stay! We look forward to your next stay with us.

6/10 Okay

Ollie

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jul 2023
Response from Jacqueline on 2 Aug 2023
Thank you, Ollie, for your review! Please let us know what we could improve upon to make your next stay a 5 out of 5.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Stay
Staff very friendly and helpful. Overall clean and maintained. Breakfast selections could be improved.
Stayed 4 nights in Jul 2023
Response from Jacqueline on 29 Jul 2023
Thank you for your review! We're glad you enjoyed your stay and look forward to your next one!

4/10 Poor

Brad

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Charged $10 per day for parking. But had to be cash. This was nowhere on their website. Room was moderately clean when checked in and never serviced while we were there.
Stayed 3 nights in Jul 2023
Response from Jacqueline on 26 Jul 2023
Thank you, Brad, for your review. We do have it listed under our policies that our parking is 10/day. We do not provide turnover service; however, if you bring down your dirty towels, we can exchange them for you at the front desk. Please consider us again the next time you plan a trip to Put In Bay.

6/10 Okay

Rebecca

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
The facilities were outdated and run down. The room was clean, but the bed was very hard. The chairs by the pool were obviously old and most were either ripped or completely broken. We had to ask multiple times for more toilet paper and new towels since there was no room service. On the positive side, it was in walking distance to everything downtown and on a safe, quiet street. The staff was friendly too.
Stayed 3 nights in Jul 2023
Response from Jacqueline on 25 Jul 2023
Thank you, Rebecca, for your review! We have been working on renovating and updating the property since new ownership took over in 2020. I am glad our staff was friendly and accommodating. We hope you stay with us again in the future.

2/10 Terrible

Rhonda

Stayed 1 night in Jul 2023
Response from Jacqueline on 12 Aug 2023
Thank you, Rhonda, for your review. I'm disappointed to hear you did not enjoy your stay. Please let us know how we can improve and what you did not enjoy.

6/10 Okay

Tara

Quiet
Stayed 2 nights in Jul 2023
Response from Jacqueline on 22 Jul 2023
Thank you, Tara, for your review! Please let us know what we could do to improve your stay for next time.

8/10 Good

Amber

Stayed 1 night in Jul 2023
Response from Jacqueline on 12 Aug 2023
Thank you, Amber, for your review! I'm glad you enjoyed your stay, but please let us know what we could do better to make your next stay a 5 out of 5!

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprise vakay
It was a surprise visit for 1 day that turned into 3.. we will be back. .only thing missing was dinner but it was walkable...loved it
Stayed 1 night in Jul 2023
Response from Jacqueline on 19 Jul 2023
Thank you, Tina, for your review! We're glad you enjoyed your stay so much to extend it! We can't wait until you stay with us again.

4/10 Poor

Amy

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Not so great for the money!
The name “resort” is definitely a misnomer. Don’t be fooled. Great curb appeal but the 2-bedroom suite was disgusting. Cobwebs everywhere and no place to set your luggage other than the floor. Patched up walls with no paint over them. The hardworking money we spent on the 3-night stay was definitely overrated. Basically a place to put your head at night but nothing more.
Stayed 3 nights in Jul 2023
Response from Jacqueline on 18 Jul 2023
Thank you, Amy, for your review. We appreciate all feedback our guests have to offer. Since new ownership took over in 2020, we have updated 70% of our rooms and look to do another 20% this winter. We are making progress towards renovated rooms; however, it does take some time. We hope you will try us again next time you plan a trip to Put In Bay.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Very disappointed it was not disclosed continental breakfasts were only offered on weekdays. This was one of reasons for booking.
Stayed 2 nights in Jul 2023
Response from Jacqueline on 19 Jul 2023
Thank you, Christopher, for your review! We do have our days and times listed for breakfast under our policies and amenities tab. We hope you will stay with us again!

6/10 Okay

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like that it was close to main attractions.
Stayed 3 nights in Jul 2023
Response from Bay Lodging on 13 Jul 2023
Thank you for taking the time to leave a review. We'd love to hear what we could do to make your stay better.

6/10 Okay

Mitchell

Liked: Staff & service
Stayed 2 nights in Jul 2023
Response from Jacqueline on 8 Jul 2023
Thank you, Mitchell, for your review. We would like to know what we could do better to make your next stay a 5 out of 5. We appreciate all feedback and hope you will stay with us again.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The pool was nice and the room was nice and cold when we got in from the hot muggy air outside.
Stayed 1 night in Jul 2023
Response from Jacqueline on 6 Jul 2023
Thank you, Sandra, for your review! We look forward to your next stay!

4/10 Poor

Brandy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
NO one cleans the room, the second night we stayed there was no clerk, the room faced trees and bushes, room was very small better for one person to stay not two, we ran out of towels and had no access to clean linens, I tried to switch the room but was told other rooms were not updated, we would have just left but, no refund would have been given. Never will book through Expedia again.
Stayed 2 nights in Jun 2023
Response from Jacqueline on 5 Jul 2023
Thank you, Brandy, for your review. Unfortunately, we do not offer turnover service; however, we do let you know if you bring down your towels, we can exchange them for clean towels at the front desk. I'm sorry the view was not what you were looking for, but we are located near different residential homes. We also have a number posted at the front desk for when a staff member is needed to help other guests. We hope you will try us again in the future.

6/10 Okay

Candan

Stayed 1 night in Jul 2023
Response from Jacqueline on 26 Jul 2023
Thank you, Candan, for your review! We're glad you enjoyed your stay, but would like to know how we can improve to make your next stay a 5 out of 5!

10/10 Excellent

Laurie, Clinton Twp

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet hotel, but close to shops and bars
Stayed 1 night in Jul 2023
Response from Jacqueline on 5 Jul 2023
Thank you, Laurie, for your review! We're glad to hear you enjoyed your stay and the location. We look forward to your next stay!

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very helpful and courteous and the hotel was conveniently located. We will definitely stay here again.
Stayed 2 nights in Jun 2023
Response from Jacqueline on 2 Jul 2023
Thank you, Donna, for your review! We're glad to hear you enjoyed your stay and look forward to you coming back!