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Reviews of Casa Andina Standard Puno

3.5 out of 5
Casa Andina Standard Puno
Independencia 143, Puno, PUNO

Reviews

8.4

Very good

Rating 10 - Excellent. 45 out of 117 reviews" "
Rating 8 - Good. 49 out of 117 reviews" "
Rating 6 - Okay. 18 out of 117 reviews" "
Rating 4 - Poor. 5 out of 117 reviews" "
Rating 2 - Terrible. 0 out of 117 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Greg

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend this hotel while staying in Puno. hotel very clean and convenient with excellent breakfast option. Located very close to the PeruRail Station.
Stayed 1 night in Feb 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Hugo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

khairalnnesa, Dubai

Travelled with group
Liked: Staff & service
Very helpful staff. Room had a strange smell
Stayed 1 night in Oct 2022

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly helpful staff. Nice hotel close to main square.
Stayed 1 night in May 2022

6/10 Okay

PHILIP, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service
I have nothing further to add.
Stayed 6 nights in Jan 2022

10/10 Excellent

CalCoast

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are what make this hotel so special. They are attentive committed and a well functioning team!
Stayed 5 nights in Feb 2020
Response from Flor Tisnado Godoy on 21 Feb 2020
Dear Guest Thanks you for your comments, will be a pleasure to have you like a guest.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Flor Tisnado on 21 Jan 2020
Dear guest Thanks you so much for your review.

10/10 Excellent

Sunu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional service from Jose!!
The hotel was a bit dated in Ok condition. But the service was exceptional, particularly I want to mention Jose Mayta, who went above and beyond to make our stay comfortable and take care of us. Just because of him I will give a 5 star instead of a 3 or 4. Even though they assigned us to a room without the right number of beds, he moved a bed from another room to make things work for us. He also went beyond to provide us with many needed help as our kids were struggling with Altitude sickness. Great overall experience.
Stayed 1 night in Jan 2020
Response from Flor Tisnado Godoy on 7 Jan 2020
Dear Guest Thanks you for your review, it was wonderfull for us,We will be recognizing Jose for his good work in serving our clients.

8/10 Good

ALEJANDRO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Good hotel very clean Could have a better menu on the restaurant
Stayed 2 nights in Dec 2019
Response from Flor on 30 Dec 2019
Dear Alejandro Thanks you for your comments, i going work to change the menu.

10/10 Excellent

Carl Henrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lake Titicaca
Short stop to see Lake Titicaca. Very enjoyable breakfast.
Stayed 2 nights in Nov 2019
Response from Casa Andina on 21 Nov 2019
Dear Carl, Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel Casa Andina Standard Puno. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Fabricio Carrion Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in central Puno
Centrally located and close to major attractions. The hotel is basic, but has all necessary amenities required for short stay to see Lake Titicaca.
Stayed 1 night in Aug 2019
Response from Casa Andina on 13 Aug 2019
Dear guest, Thanks for sharing your comments on Expedia. It was a pleasure to receive you at our Casa Andina Standard Puno hotel. I am pleased that you had a good stay and that our facilities have met your expectations. In addition, I am pleased that our location has been convenient for you. As you mention, we are in the most central area of ​​Puno City. I sincerely hope to receive it again. Best regards, Fabricio Carrion Hotel manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very comfortable hotel! Some of the rooms have windows that face the hallway and when people were leaving for expeditions in the early morning it tended to get loud.
Stayed 1 night in Aug 2019
Response from Casa Andina on 13 Aug 2019
Dear guest, Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel Casa Andina Standard Puno. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our service provided. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Fabricio Carrion Hotel Manager

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb stay !!!
As soon as we arrive from Juliaca to the door of the hotel , they were helping us with the bags and from there they make me feel like they were always 3seconds ahead of me in terms of service . Resuming my 16 days stay in Peru , Casa Andina Standard was the best of all for the price I paid !!!
Stayed 2 nights in Jul 2019
Response from Casa Andina on 10 Jul 2019
Dear Fernando, Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel Casa Andina Standard Puno. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Fabricio Carrion Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Super clean, great location, the staff is really friendly. They helped me to find a driver for the places we wanted to go. They also gave us an upgrade.
Stayed 2 nights in Jul 2019
Response from Casa Andina on 8 Jul 2019
Dear guest, Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel Casa Andina Standard Puno. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Fabricio Carrion Hotel Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, very close to Peru Rail station and market square where number of restaurants are situated. However, very noisy during the day and no ventilation in the rooms.
Stayed 2 nights in May 2019
Response from Casa Andina on 13 May 2019
Dear guest, We appreciate the time you took to reviewing your experience at our hotel Casa Andina Standard Puno. Please accept our sincere apologies for not reaching your expectations and for the discomfort presented. Unfortunately our next door neighbors are currently doing construction works in their building during the day which produce some unwanted noise. We very much regret this matter, however, we are making our best effort to minimize the discomfort this may cause you. We certainly hope that you could give us a second chance to provide you with a quality service at any of our hotels. Sincerely, Fabricio Carrion Hotel Manager

6/10 Okay

beryl

Liked: Cleanliness, staff & service
Disliked: Room comfort
Staff is nice but the hotel is really basic. No table in the bathroom. We had to request more towels
Stayed 1 night in Mar 2019
Response from casa andina on 4 Apr 2019
Dear Beryl, Thank you for taking the time to share your experience with us regarding your experience at our Casa Andina Standard Puno. I regret the inconvenience presented with your stay in our hotel. It is really important for us to guarantee quality service from our staff and we will definitely be taking into consideration your comments and will take immediate action to correct this matter that certainly affects our image as a hotel. Please be sure that the involved areas have received your feedback I certainly hope that you shall give us another opportunity to serve you better. Sincerely, Fabricio Carrion Hotel Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, very helpful staff. Room doors of plain wood makes the room noisy.
Stayed 1 night in Mar 2019
Response from casa andina on 20 Mar 2019
Dear guest, Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided. I am taking note about your comment regarding the room doors. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Fabricio Carrion Hotel Manager

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Mar 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
A clean comfortable hotel close to the main plaza in Puno. Oxygen available in the public areas should you need it
Stayed 2 nights in Dec 2018
Response from Casa Andina on 26 Dec 2018
Dear John, Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Fabricio Carrion Hotel Manager

8/10 Good

TSZ HUEN

Liked: Staff & service
Stayed 1 night in Nov 2018
Response from Lucho Espejo. on 15 Nov 2018
Dear guest, Thank you very much for the time you set aside to share your nice comments regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were satisfied with our facilities. Kind regards, Lucho Espejo M. Hotel Manager

10/10 Excellent

David, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff, clean throughout and good breakfast
Stayed 3 nights in Sep 2018
Response from Lucho Espejo on 30 Oct 2018
Dear David, Thank you very much for the time you set aside to share your nice comments regarding your experience at our hotel. Your impressions are very important for us and we are truly pleased to know that you were satisfied with our facilities. We hope you come back soon. Kind regards, Lucho Espejo M. Hotel Manager

10/10 Excellent

Lazar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, warm, comfortable, next to train station
Huge room and bed, very comfortable, warm, everything was new, excellent check-in/out, good breakfast from 5:30, so you can get it before the early morning tours. Just 350 meters from the train station, no need to deal with taxis. Very good Wi-Fi.
Stayed 1 night in Oct 2018
Response from Lucho Espejo on 30 Oct 2018
Dear guest, Thank you very much for the time you set aside to share your nice comments regarding your experience at our hotel. Your impressions are very important for us and we are truly pleased to know that you were more than satisfied with your experience with us. We hope to have the joy of welcoming you back again anytime soon. It will always be a pleasure for us to serve you. Kind regards, Lucho Espejo M. Hotel Manager

8/10 Good

Dragana

Liked: Cleanliness, staff & service
A decent and convenient place to stay in Puno
We visited Puno so we can go for a day trip to Lake Titikaka. Staying in Casa Andina Standard was convenient for the pick-up and drop-off by the tourist agency that took us for a day tour of the lake and its islands. Hotel was also very convenient to get to the restaurants, shops, and main plazas in Puno. The hotel, by itself, was OK. We had a room with 3 twin beds - very basic (had 3 beds, 3 night stands, one desk and one desk chair). It was clean and more spacious than most other rooms that had two double beds. We liked the fact that it had windows, overlooking the courtyard/school yard, that can open to let the fresh air in (some rooms had windows facing the interior hallway). Beds were comfortable and sheets were nice and crisp. Bathroom was good and clean. Sound isolation was poor (we could hear animals walking on the roof and we could also hear people using other bathrooms, not sure where). Breakfast was OK. Staff was very nice, helpful, and most spoke English. We stayed in the hotel Thursday and Friday night. Friday is a party night in Puno and we could hear music coming from neighboring disco clubs most of the night even with windows closed. Overall, the stay was OK and very convenient for Puno. I would consider staying in this hotel again if I was to visit lake Titikaka again.
Stayed 2 nights in Sep 2018

10/10 Excellent

Lous, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to stay! The staff were extremely helpful. Especially Mario Freddy and Dennis. The breakfast was great and the kitchen staff veryaccomodating! We fully recommend this hotel to anyone!
Stayed 2 nights in Sep 2018
Response from Wagner Arrieta. on 14 Sept 2018
Dear Lois, i will encourage the team to keep doing the best efforts to do an exceptional job as they did with you. thank you for sharing such a good exprience with us. Best regards. Wagner Arrieta Hotel Manager.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2018

10/10 Excellent

Fabrizio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 wifi networks
very nice hotel, the girl at the breakfast will ask you for your room number every day even if she was the one that served you the night before likes to double check, overall nice hotel. Also hated the fact that the 2 nights I spent at this hotel were not added to my rewards program for hotels.com, 2 wifi networks paid and free, the free one only works at reception : (
Stayed 2 nights in Mar 2018
Response from Wagner Arrieta / Hotel Manager on 15 Mar 2018
Dear Fabrizio, Thank you for taking the time to share your comments with other travelers regarding your experience at casa Andina. we appreciate your observations regarding our breakfast and wifi service, this allows us to identify opportunities of improvement. be assured that we will take your comments into account since we aim to provide unforgettable experiences for our guests. It has been a pleasure to look after you, we hope you come back soon. Sincerely yours, Wagner Arrieta Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located but quiet.
Staff was friendly and knowledgeable. The people at the front desk spoke English and helped me with reservations and travel to the airport in Juliaca. Breakfast was okay, pretty standard fare, lovely young woman served coffee. I felt safe and well cared for. No problems.
Stayed 4 nights in Aug 2017
Response from Casa Andina on 21 Sept 2017
Dear guest, Thank you for taking the time to write your comment. We are very pleased to know that you enjoyed your stay at our Casa Andina Standard Puno. We will make sure our team is informed about your comments and congratulate them for providing such a kind service. Our guests are of extreme importance for us and it is wonderful to know that you have felt well taken care of. Furthermore, we thank you for your suggestion regarding the breakfast. It’s important that we take our guest’s opinions into account and nourish from the feedback they give us. We really enjoyed having you at our hotel and we invite you to visit yet another one of our hotels located nationwide. Kind regards, Casa Andina

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff helped me to solved my problem quickly
The hotel is modern, clean, and comfortable. Close to the main square. During my first night stay, I was assigned to room 201, which faced the street. Across the street, there is a DICSO party place which is very noisy. We thought it is only one night issue. The next day, we came back from our trip, the party started again. We told hotel staff, they helped us to move to the first floor in 10 mins. The issue was resolved very quickly. Thank you.
Response from Karla Ochochoque on 1 Jan 2017
Dear guest, Thank you for the time you took to share your experience with us. It’s very important for us to learn about the impressions of our guests, for it helps us note those matters that require more attention from our part. We appreciate the opportunity you give us to improve and we sincerely regret the inconvenience presented with the Internet. we will be reinforcing the correct procedures with them in order to void such comments in the future. We sincerely hope you shall give us the chance to serve you once again at any of our hotels. Sincerely, Karla Ochochoque Hotel Manager

6/10 Okay

adrien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff efficient and attentive
Quiet for sleeping thanks to the dry patios between the rooms.
Response from General Manager on 30 Nov 2016
Dear guest, We appreciate you taking the time to share your impressions regarding your stay at our Casa Andina Classic Tikarani hotel. Our guests’ opinions are very important to us, they help us improve our service. We hope you found our facilities and service to your liking and that this contributed to a great overall experience for you. Sincerely, Karla Ochochoque Hotel Manager

8/10 Good

Elizabeth, Nassau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a base camp to visit Lake Titicaca etc.
Good location near to centre of town and Plaza de Armas. A bit noisy a night though as the locals seem to emerge in the evening to socialize. The bed was rather short for anyone 6' plus. Heater in room was welcome as nights are cold. Oxygen available in the lobby. Front desk staff very helpful Ned spoke English. Don't opt for the 'buffet supper' as it is just soup! They did have the option to take a free taxi to the Casa Andina Private Collection (sister hotel) on Lake Titicaca, which had an excellent resturant and superior facilities.
Response from General Manager on 23 Aug 2016
Dear guest, We appreciate you taking the time to share your impressions regarding your stay at our Casa Andina Classic Tikarani hotel. Our guests’ opinions are very important to us, they help us improve our service. We are very sorry that we couldn’t meet your expectations on this occasion. We truly hope you will give us another chance to serve you and show a real Casa Andina experience. Sincerely, Karla Ochochoque Hotel Manager

8/10 Good

David, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central safe location
Perfect for pre and post lake titikaka! Hot showers, great breakfast selection and very helpful & friendly staff
Response from Karla Ochochoque on 1 Apr 2016
Dear guest, Thank you very much for the time you set aside to share your nice comments regarding your experience at our hotel. Your impressions are very important to us, we are very pleased to know that you enjoyed the breakfast buffet and that you liked the room. We are also, truly pleased to know that you were more than satisfied with our facilities and service provided. We sincerely hope you shall give us the chance to serve you once again at any of our hotels. Kind regards, Karla Ochochoque Hotel Manager

8/10 Good

Simon saiwing

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Ruth, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Puno!!!
Excellent customer service; all the employees are very nice, polite and helpful.
Response from Karla Ochochoque on 2 Apr 2016
Dear guest. We appreciate that you took the time to share your nice comments regarding your recent stay at our Casa Andina Classic Tikarani. We are truly pleased to know that you’ve had a good stay and you were satisfied with remarkable service provided by our staff. Really comments like yours motivate the entire team to continue focused to deliver outstanding service to our guests. Thank you for recommending us and we would love to welcome you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Karla Ochochoque Hotel Manager

10/10 Excellent

andrea, Playa del Rey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Accommodation
This was a good hotel for our last two nights in Peru. The staff was friendly, the room was clean and the breakfast buffet was good. The location was okay, but a little far from Plaza de Armas.
Response from Karla Ochochoque on 24 Oct 2015
Dear guest, Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel Casa Andina Tikarani. Your impressions are very important to us and we are truly pleased to know that you’ve had a good stay and you were satisfied with service and friendliness our staff provided, we work very hard to improve every day. If you ever have the chance to visit Peru again, we forward to your visit at any of our hotels. It will be a pleasure for us to serve you. Kind regards, Karla Ochochoque Hotel Manager

10/10 Excellent

alfredo, va

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEST STAFF
put is simple words - THEIR STAFF IS THEIR BEST ASSET!! THEY SIMPLY CARE!!! thanks!! you made our stay even better
Response from Karla Ochochoque on 3 Oct 2015
Dear guest, I appreciate the time you took to share your comments about your recent stay at our Casa Andina Classic Tikarani hotel. Thank you very much for your kind words regarding out staff, like you mention, they are our greatest asset and we are truly proud to such kind and committed team members. We hope to have the joy of welcoming your back anytime soon. Cordially, Karla Ochochoque Hotel Manager

10/10 Excellent

carlos, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is what you pay for, great price,
Great small hotel, in Puno, Puno is very scary town but after you get there every one is nice and educated is the way they loving there, hotel is close to square, restaurant and Shopping is great price, very clean is what you pay
Response from Karla Ochochoque on 31 Jul 2015
Dear guest, Thank you for the time you took to share your experience with us. It’s very important for us to learn about the impressions of our guests, for it helps us note those matters that require more attention from our part. On the other hand, we are glad to know that you found our location convenient. We sincerely hope you shall give us the chance to serve you once again at any of our hotels. We are very glad to know that the treatment you received from our staff was according to your standards and that you found our location convenient. It was a pleasure for us to serve you. Kind regards, Karla Ochochoque Hotel Manager

8/10 Good

Gaby, Mallorca

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
There was a bit of noise since room was located close to staircase. Hotel close enough to city centre but faraway from crowd
Response from Karla Ochochoque on 31 Jul 2015
Dear guest, We appreciate the opportunity to know about your impressions regarding your stay at our hotel. We very much regret this matter the inconvenience presented with the noise. however, we are making our best effort to minimize the discomfort this may cause you. Rest assured, we are taking your feedback into account. Thank you very much for the opportunity you give us to improve by sharing this with us. We sincerely hope to have you with us again at any of our properties in the near future. Sincerely, Karla Ochochoque Hotel Manager

8/10 Good

Jonathan, California, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Good value, nice location, decent breakfast. The best part of this hotel is the silence of the interior rooms. They're very quite, which in Peru is a rarity.
Response from Karla Ochochoque on 3 Oct 2015
Dear guest, Thank you for the time you took to share your experience with us. It’s very important for us to learn about the impressions of our guests, for it helps us note those matters that require more attention from our part. We appreciate the opportunity you give us to improve and we sincerely hope you shall give us the chance to serve you once again at any of our hotels. Sincerely, Karla Ochochoque Hotel Manager

8/10 Good

Jonathan, California, USA

Liked: Staff & service, room comfort
Good value
Good location along a traffic-free street, about a 5 minute walk from the main plaza and close to multiple restaurants and shopping. Hot water is plentiful, but the shower dumps the water onto the floor (which could pretty much be said of any hotel shower in Peru). Internet is slow, but they offer a paid option that's supposed to be faster. The breakfast is standard, with convenient hours. Service is efficient and friendly. We'll be back.

6/10 Okay

John, Woking

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Cold stay in Puno
The room was cold as were most of the public rooms. Very noisy internally as my room opened out on to the public area.
Response from Karla Ochochoque on 8 Aug 2015
Dear guest, We appreciate the opportunity to know about your impressions regarding your stay at our hotel. We very much regret to learn about the inconvenience presented with the noise. Rest assured, we are taking your feedback into account. Thank you very much for the opportunity you give us to improve by sharing this with us. We sincerely hope to have you with us again at any of our properties in the near future. Sincerely, Karla Ochochoque Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
staff was very helpful. Good location.
Response from Karla Ochochoque on 8 Aug 2015
Dear guest, Thank you for the time you took to share your experience with us. It’s very important for us to learn about the impressions of our guests, for it helps us note those matters that require more attention from our part. We are very glad to know that the treatment you received from our staff was according to your standards and that you found our location convenient. It was a pleasure for us to serve you. Kind regards, Karla Ochochoque Hotel Manager

8/10 Good

jeff, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Very nice modern hotel with touches of Inca decor.
Response from Hotel Manager on 5 Jun 2015
Dear guest, Thank you for the time you took to share your experience with us. It’s very important for us to learn about the impressions of our guests, for it helps us note those matters that require more attention from our part. We appreciate the opportunity you give us to improve and we sincerely hope you shall give us the chance to serve you once again at any of our hotels. Sincerely, Karla Ochochoque Hotel Manager

6/10 Okay

J.B., Atlanta

Liked: Cleanliness
Basic hotel with central location
This hotel is a decent place to stay, but the rooms were plain/utilitarian and the staff was only moderately helpful. The shower water smelled like lake water and the bath products were sub-par. Breakfast was very light. Of all the hotels we experienced on our trip to Peru, this was our least favorite. The positives were a central location and a cozy fireplace in the lobby.
Response from Hotel Manager on 5 Jun 2015
Dear guest, Thank you for the time you took to share your experience with us. It’s very important for us to learn about the impressions of our guests, for it helps us note those matters that require more attention from our part. First of all, I would like to express to you our sincere apologies for the inconveniences you presented. We are aware that our team could attend the points you mentioned during your stay and we are sorry if the actions taken could not revert your discomfort. We appreciate the opportunity you give us to improve and we sincerely hope you shall give us the chance to serve you once again at any of our hotels. Kind regards, Karla Ochochoque Hotel Manager

6/10 Okay

Juliana, San Diego, CA

Liked: Cleanliness
Convenient and clean
Clean and well maintained. Little bit noisy as there's construction right next to the hotel.
Response from Costumer Satisfaction Team on 30 Apr 2015
Dear guest, Greetings from the Casa Andina Customer Satisfaction team. Thank you so much For taking the time to share your opinion with us. We appreciate the feedback we receive from our guest, as this allowes us to improve our service. We are very sorry to know that you had trouble with the noise outside out hotel. We understand your discomfort and for this reason please be sure that we will do everything in our power to lessen the discomfort caused by the construction. Again, thank you so much for sharing this with us. Kind regards, The Casa Andina team.

10/10 Excellent

ANNIE, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable!
Excellent location (~on the main street), clean room and friendly staff. I think this is the best hotel in Puno within the $70 USD budget! The room here is bigger than the Casa Andina in Lima and it looks newer!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and excelente
Excellent and excelente. They just need to work a bit more on the. breakfast. Thanks for a wonderful stay.

6/10 Okay

Anne

Liked: Cleanliness, staff & service, room comfort
Staff was very friendly
We had a comfortable stay and all the staff was very helpful.