Garden
Check availability

Reviews of ibis Pune Viman Nagar Hotel

3 out of 5
ibis Pune Viman Nagar Hotel
Survey No 32 Viman Nagar Rd, Pune, Maharashtra

Reviews

7.0

Good

Rating 10 - Excellent. 31 out of 139 reviews" "
Rating 8 - Good. 53 out of 139 reviews" "
Rating 6 - Okay. 25 out of 139 reviews" "
Rating 4 - Poor. 14 out of 139 reviews" "
Rating 2 - Terrible. 16 out of 139 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Jayant

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Kiron Nair on 17 May 2024
Dear Jayant,it has been our pleasure to welcome you at Ibis Pune Viman Nagar and we thank you for sharing feedback about your recent visit. Thank you so much for your generous praise and we hope to deliver more such experiences for you on your future visits to our hotel.

4/10 Poor

John

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

AKSHAY

Stayed 1 night in Dec 2023

10/10 Excellent

Shivam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luggage storage was nice. Great staff. Breakfast was good.
Stayed 1 night in Nov 2023

8/10 Good

Ranbir

Liked: Cleanliness, staff & service
It is located in a good vicinity. You have shopping malls as well as lot of restaurants in walking distance
Stayed 3 nights in Oct 2023
Response from Kiron Nair on 31 Oct 2023
Dear RanbirWe very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kiron NairGeneral Manager

8/10 Good

Chandresh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Kiron Nair on 31 Oct 2023
Dear ChandreshWe very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kiron NairGeneral Manager

10/10 Excellent

Swetha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazong
Stayed 1 night in Aug 2023
Response from General Manager on 8 Sept 2023
Dear Guest,We very much appreciate your comments regarding your stay at Ibis Pune Viman NagarIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Gaurav ChavanGeneral Manager

10/10 Excellent

VINIT

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfort stay
it was good and nice stay
Stayed 1 night in Mar 2023
Response from General Manager on 28 May 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Pranjali DhotreGeneral Manager

6/10 Okay

Mohnish

Stayed 6 nights in Feb 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service
It started during check-in itself. When I asked for a bellboy to help me with the luggage, I was told that " we are a self -service hotel! Had a putrid plate of club sandwich that had a flaky toast, not grilled..On complaining the chef apologises and offers me one more plate of the same thing! One night I had suffered from food poisoning : vomiiting all night..When I contacted the front desk, I was informed that there is no doctor on call or a first-aid kit. My angry remarks must have put them off, that the front desk stopped answering my calls. The room is tiny. There are small posters hidden in the bathroom that says that they will not replace towels everyday to show that they are sustainable! The day of check out, after I threatened them with bad reviews, they tried pacifying me with a breakfast and free drop to the airport. I swear I will never stay there again. Nor will I recommend my friends to do so.
Stayed 4 nights in Feb 2023
Response from General Manager on 28 May 2023
Dear Guest,Thank you for taking the time to tell us about your experience at Ibis Pune Viman Nagar. Please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the concerns and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Pranjali DhotreGeneral Manager

4/10 Poor

Shiv S

Travelled with partner
Disliked: Amenities
Small room, basic amenities missing, staff slow.
Response from General Manager on 28 May 2023
Dear Guest,Thank you for taking the time to tell us about your experience at Ibis Pune Viman Nagar. Please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the concerns and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Pranjali DhotreGeneral Manager

10/10 Excellent

Divya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and courteous staff. We checked in and there was some issue with key card and AC, the frontdesk proactively resolved the issue, specially Jay who arranged for the fix immediately though it was quite late at night. The rooms are small but comfortable and cozy. The property has close vicinity to airport and city center. Overall, pleasant stay.
Response from Pranjali Dhotre on 5 Jan 2023
Dear Guest,Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. I have spoken to my concern team with regard to your feedback and the same has been addressed. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon for a memorable experience. .Sincerely,Pranjali DhotreGeneral Manager

4/10 Poor

Abhay, Carlsbad

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Property needs an uplift / staff needs better coaching in hospitality / dining area needs strict instructions and supervision on buffet etiquette
Stayed 4 nights in Sep 2022
Response from General Manager on 28 May 2023
Dear Guest,Thank you for taking the time to tell us about your experience at Ibis Pune Viman Nagar. Please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the concerns and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Pranjali DhotreGeneral Manager

4/10 Poor

Bhujanga

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from General Manager on 28 May 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Pranjali DhotreGeneral Manager

2/10 Terrible

Chintaharan

Stayed 2 nights in Oct 2022
Response from General Manager on 28 May 2023
Dear Guest,Thank you for taking the time to tell us about your experience at Ibis Pune Viman Nagar. Please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the concerns and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Pranjali DhotreGeneral Manager

8/10 Good

Suhail

Stayed 1 night in Sep 2022
Response from General Manager on 28 May 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Pranjali DhotreGeneral Manager

8/10 Good

Abhijith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from General Manager on 28 May 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Pranjali DhotreGeneral Manager

10/10 Excellent

Chandan

Stayed 2 nights in Jun 2022
Response from General Manager on 28 May 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Pranjali DhotreGeneral Manager

10/10 Excellent

Snehal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for Money!
Nice compact well designed rooms, decent breakfast spread and good value for money!
Stayed 2 nights in Jun 2022
Response from General Manager on 28 May 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Pranjali DhotreGeneral Manager

4/10 Poor

Manoj

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from General Manager on 28 May 2023
Dear Guest,Thank you for taking the time to tell us about your experience at Ibis Pune Viman Nagar. Please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the concerns and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Pranjali DhotreGeneral Manager

4/10 Poor

paritosh

Travelled with group
Disliked: Staff & service, room comfort
The staff are not at all helpful. One of the guests me had luggage and did not know how to operate the elevators with the swipe card. No help was proactively provided. Furthermore when I ordered food they did not allow the food from Zomato to be delivered to us. Overall I’ll for these reasons I will give them 1 star.
Stayed 1 night in Dec 2021

2/10 Terrible

Nilesh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from General Manager on 28 May 2023
Dear Guest,Thank you for taking the time to tell us about your experience at Ibis Pune Viman Nagar. Please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the concerns and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Pranjali DhotreGeneral Manager

8/10 Good

Manoj

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Bhupendra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Overall it was good experience, specially service. Staff was very cooperative and friendly.
Stayed 1 night in Jun 2021
Response from General Manager on 30 Jun 2021
Dear Guest, Thank you for taking the time to share your comments with us. I am delighted to know that you had a pleasant stay with us and particularly value our services. I am very pleased to know that the service provided by our staff was to your liking. I am sure that your feedback will serve as a source of motivation for all our team members. Also your compliments about our staff brings immense happiness to me and I am sure they would feel very motivated after reading your lovely feedback. We thank you very much for your patronage and look forward to welcoming you back at Ibis Pune Viman Nagar. Sincerely, Pranjali Dhotre General Manager

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check-in and Check-out. Clean room and bathroom.
Stayed 1 night in Mar 2021
Response from General Manager on 20 May 2021
Dear Guest, Thank you for taking the time to share your comments with us. I am delighted to know that you had a pleasant stay with us and particularly value our services. Your appreciation for cleanliness and hygiene has been humbly received as it is the most vital and important precaution in the recent situation. I am very pleased to know that the service provided by our staff was to your liking. I am sure that your feedback will serve as a source of motivation for all our team members. We thank you very much for your patronage and look forward to welcoming you back at Ibis Pune Viman Nagar. Sincerely, Pranjali Dhotre General Manager

2/10 Terrible

ATANU

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Negative
Very worst service and hotel, will not recommend anyone further.
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 15 nights in Dec 2020
Response from General Manager on 4 Feb 2021
Dear Guest, We very much appreciate your comments regarding your stay at ibis Pune Viman Nagar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pranjali Dhotre General Manager

10/10 Excellent

Ritesh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Deepti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall experience
Lady at Reception (Rajshree) was great... All the staff and overall service was good. Room & washroom are small for family... Chef did a great job in serving Jain food... Great business hotel.
Stayed 2 nights in Oct 2020

10/10 Excellent

NavalMundada, Richmond,Virginia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here after the COVID lockdown, this is my first stay in hotel since pandemic started. The service they provided is really good, from the time I entered hotel, till checkout, overall a very nice and pleasant stay. When entering they sanitised luggage, all staff is wearing masks. Rooms and elavators are designed to maintain social distancing and to come in minimum contact with anyone. Rooms are clean and neat. Food was awesome, they are providing kids food as requested. Considering my 4 yr old, I have requested boiled eggs and paratha with no spice, and dal rice they provided as requested.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
It was amazing! Very impressive and environment friendly
Stayed 2 nights in Jan 2020

10/10 Excellent

Priyakshi Kalita-de

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

6/10 Okay

TAPASH

Business traveller
Liked: Staff & service
Stayed 1 night in Nov 2019
Response from Pranjali Dhotre on 10 Dec 2019
Dear Tapash, Thank you for sharing your feedback. We are sorry that your stay was not up to your expectation. Please accept our sincere apologies. We hope you will give us another chance to serve you better next time. Regards, Pranjali Dhotre Hotel Manager #lovesIBISM

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019

6/10 Okay

Nilanjan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2019

8/10 Good

Sanjay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average comfortable stay at its cost
It was average comfortable stay , food quality is good however need to increase few varieties in Breakfast but overall value for money
Stayed 1 night in Jul 2019
Response from Operations Manager on 29 Jul 2019
Dear Mr. Batra, Thank you for sharing your feedback with us. I am sorry to hear that during your last visit we were unable to deliver the service standards that we consistently offer to our valued guests. Your suggestion about our food option and varieties has been carefully noted by our Executive Chef. I do hope that you will not allow this experience to blight your opinion of the hotel and will give us another opportunity to serve you better. Regards, Pranjali Dhotre #LovesIBISM

4/10 Poor

p

Disliked: Cleanliness, property conditions & facilities
hotel needs an upgrade in service etc
was there for 1 night on a business trip. the room had a stale smell and the bedsheet, covers were slightly damp. smelled like the room was not ventilated sufficiently. breakfast had no international selection and limited local variety. the fruit juice ran out at 7.30am! condition of the hotel generally was run down. stayed at ibis hotels throughout India and not what i expected
Stayed 1 night in Jul 2019
Response from Operations Manager on 29 Jul 2019
Dear Guest, Thank you for sharing your feedback with us. I am sorry to hear that during your last visit we were unable to deliver the service standards that we consistently offer to our valued guests. Your suggestion about our food has been carefully noted by our Executive Chef. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I do hope that you will not allow this experience to blight your opinion of the hotel and will give us another opportunity to serve you better. Regards, Pranjali Dhotre #LovesIBISM

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room, delayed room service, ac set in 24 deg and never cools. Even after the change in temp by the technician , the room never cooled down. Breakfast is not friendly for all types of eaters. Because of constant heating it seemed dry and tasteless. Definitely not for leisure travelers overall a claustrophobic feeling!! Thumbs down👎
Stayed 3 nights in Jun 2019
Response from Pranjali Dhotre on 29 Jun 2019
Dear Guest, We are sorry that we were unable to meet up to your expectations. We have noted your feedback and have taken corrective actions to ensure that the same is not repeated.

8/10 Good

Dr Roby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pune trip
Nice and peaceful location.Friendly staff .
Stayed 3 nights in Jun 2019
Response from Pranjali Dhotre on 29 Jun 2019
Dear Roby, Thank you for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from ibis Pune Viman Nagar on 5 May 2019
Thank You

8/10 Good

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very compact rooms and bathroom No pool & spa No doorbell Only two small water bottle complementary Lively environment Youth as staff Very neat nd clean Good for one or two ppl for office purpose
Stayed 2 nights in Apr 2019
Response from ibis Pune Viman Nagar on 5 May 2019
Thank you for your feedback

8/10 Good

Archana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from ibis Pune on 2 Apr 2019
Hi Archana, Thank you for sharing your feedback. Team ibis Pune Viman Nagar.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing anything unique other than self help culture
Stayed 2 nights in Mar 2019
Response from ibis Pune on 2 Apr 2019
Thank You for your feedback.

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2019
Response from ibis Pune on 2 Apr 2019
Thank you for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport makes it convenient. However they charged me rupees 449 to drop back in airport which could have been complimentary.
Stayed 2 nights in Feb 2019
Response from ibis Pune. on 2 Apr 2019
Thank you for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Rooms are very very compact & the bathroom is only the extended version of what we normally find in an aircraft,.
Stayed 2 nights in Dec 2018
Response from Team,ibis Pune Viman Nagar on 14 Jan 2019
Dear Guest, Thank you for sharing your experience with us.Our rooms and bathrooms sizes are standard globally and have been designed after extensive market survey, ensuring maximum utilisation of available space. We thank you for your patronage towards ibis Pune Viman Nagar,we hope your next visit will be even more pleasant.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the stay with excellent staff and services. The food was superb. The icing on the cake was delicious and sumptuous packed breakfast as we checked out at 5 am.
Stayed 3 nights in Dec 2018
Response from Team ibis Pune Viman Nagar. on 24 Dec 2018
Thank you for your feedback!

2/10 Terrible

Verified traveller

Disliked: Staff & service
Very Rude . I checked in the hotel with my family at around 1 am in the morning. my daughter completely drowsing of and to my surprise the the guy at the reception tells me i cant check in cause my wife did not have her adhar card. I had my adhar card and pan card and was carrying her pan card which is a valid photo id proof. and it states on your site as below Special instructions To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; guests who are foreign nationals must present a valid passport and visa. but still i was treated in a rude manner. I requested to speak to the resident manager but even he did not have the courtesy to come up and meet or speak in person bluntly saying a no. At 2 am i had to check in to another hotel and they were good enough to politely accept the pan card as an id. Thank IBIS for all this rude behavior. We will make sure that we never stay in any of your hotels.
Stayed 1 night in Dec 2018
Response from Team ibis Pune Viman Nagar. on 24 Dec 2018
Dear Guest, Thank you for taking time to tell us about your experience at ibis Pune Viman Nagar. I am sorry that your experience did not meet your expectation; please allow me to express sincerest apologies. At ibis,we strive to provide a superior service experience for every guest therefore your feedback is very important to us.Please rest assured that we are taking the appropriate measure to address the problem and prevent future of occurrence. We appreciate your concern, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards Team,ibis Pune Viman Nagar

10/10 Excellent

Dileep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
IBIS Pune Viman Nagar
My overall stay was good and I thank hotel for maintaining its standard.
Stayed 1 night in Dec 2018
Response from Team,ibis Pune Viman Nagar on 12 Dec 2018
Hi Dileep, Thank you so much for your review.Hope to see you soon at ibis Pune Viman Nagar.

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2018
Response from Team, ibis Pune Viman Nagar on 12 Dec 2018
Thank you for the rating us!