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Reviews of Puerto Chico Hotel

3 out of 5
Puerto Chico Hotel
Avenida Los Colonos N° 60, Puerto Varas

Reviews

8.2

Very good

Rating 10 - Excellent. 28 out of 67 reviews" "
Rating 8 - Good. 24 out of 67 reviews" "
Rating 6 - Okay. 8 out of 67 reviews" "
Rating 4 - Poor. 5 out of 67 reviews" "
Rating 2 - Terrible. 2 out of 67 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Silvia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice Hotel!
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were beautiful and the beds were very cozy. Everything was exceptionally clean. The breakfast was great. It was a nice location across the street from the lake.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very good value forthe money. Very good place to stay if all you need is a place to sleep.
Stayed 2 nights in Aug 2019

10/10 Excellent

PASCAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice breakfast, comfy bed
Stayed here for one night and really enjoyed it. We stayed in room 312 which gave us a sidewards view of the lake as well. Everything was clean. The heating could be adjusted, the was a fridge, a safe and a TV. The bed was very comfortable, we slept very well. The breakfast was very nice, just like on the pictures. You can also get eggs made fresh for you. We could park our car for free and pay the hotel bill in USD with credit card. There is several places within short walking distance from the hotel. Overall a very good experience!
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location was excellent near the lake. The room left a lot to be desired. No trash container in the room. No light bulb in the lamp on the desk. The bathtub was extrodinarrily high which made it impossible to enter for the elderly so we had a washdown outside of the shower and bath.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel
Great hotel really liked it. A little out of town but a nice walk or quick bus and your there. Nice restusnts around as well.
Stayed 2 nights in Dec 2018

4/10 Poor

Verified traveller

Bed poor. No air conditioning leaky shower. Too far from heart of Puerto Varas. No charm
Stayed 4 nights in Dec 2018

8/10 Good

JOhn, Madison, WI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were adequate, clean, kind of smallish, good location next to beach and restaurants.
Stayed 5 nights in Nov 2018

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Desk staff very friendly and helpful. They arranged our taxi to the airport and held our bags after check out while we walked around town. Excellent restaurant associated with it and is where the breakfast is held. The hotel was extremely clean and neat. It is a 30 minute walk along the lake to city center
Stayed 1 night in Feb 2018

8/10 Good

Hugo, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Clean comfortable hotel, right on the lake.
Stayed 1 night in Jan 2018

10/10 Excellent

Pedro, Austin TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the lake; great view of volcanos.
Staff was superb. location tops. great value. highly recommended.
Stayed 1 night in Oct 2017

8/10 Good

PISSOPEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

4/10 Poor

Gianni, Alexandria, VA

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Room too narrow to be comfortable.
The narrowness of the room put me off and spoiled my stay at the hotel.

8/10 Good

eunice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Close to beach and a few restaurants.
The hotel is situated at the furthest end of the beach away from the town which was very nice for us as it was quiet at night time but we could still walk to some good restaurants for dinner. The staff were very friendly and helpful, organising car hire and taxis for us etc. The rooms are a bit small but perfectly adequate for a short stay. Our only complaint was that being on the top floor he room was stiflingly hot at night and there was no aircon. We had a fan in the room but it wasn't very effective.

8/10 Good

Pepi, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice hotel
We were greeted by a friendly front desk clerk (Carlos) and checked in quick. The room is well appointed, clean and comfortable

10/10 Excellent

Merlyn López

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien todo
Stayed 3 nights in Mar 2024

10/10 Excellent

Jose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant and Building
Stayed 1 night in Mar 2024

8/10 Good

Evanir Mauricio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Angelo

Disliked: Staff & service, property conditions & facilities, room comfort
muy molesto
El hotel tiene la peor acústica que puede haber . Se escucha todo y de todos lados desde el techo desde los pasillos etc. ademas el único día que tenia para poder dormir y descansar me llama por teléfono el recepcionista a las 6 de la mañana para preguntar si yo andaba en auto!!! Insólito
Stayed 3 nights in Dec 2023
Response from Hotel Puerto chico on 10 Dec 2023
Lamentamos la situación.Fue por una emergencia que se debió llamar a los pisos del Hotel, debido a un problema en el estacionamiento.Disculpas nuevamente.SaludosHotel Puerto Chico.

6/10 Okay

Fernando

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel adecuado por su ubicacion
Como ya hemos estado, varias veces, lo encontramos adecuado por su ubicación y si no te haces expectativas, por ser un hotel que esta bien pero aparentemente no esta manejado por profesionales ( no se les permite imprimir los boarding pass por ejemplo), ni fue construido por hoteleros.
Stayed 1 night in Sep 2023
Response from Hotel Puerto chico on 29 Oct 2023
Buenas tardes estimado, lamento lo ocurrido debe haber sido un error la información que le proporcionaron sobre las impresiones, nosotros estamos trabajando arduamente para mejorar nuestra calidad de servicio y le agradecemos por su comentario, ya que nos ayudara a fortalecer el trabajo de equipo y a seguir lineamientos que eviten que vuelva a pasar algo como esto. Le saluda cordialmente.Hotel Puerto Chico-Puerto Varas.

8/10 Good

Fernando

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2022

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente experiencia ¡¡
excelente estadía, un lugar bonito, agradable, limpio y de buen gusto Me gustaron sus espacios, su desayuno, la amabilidad de los encargados del hotel, el buen gusto, la cama, la limpieza . Volveria nuevamente
Stayed 2 nights in May 2022

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente 👌
Espectacular
Stayed 1 night in Sep 2021

10/10 Excellent

Angelica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 9 nights in Nov 2020

6/10 Okay

Jacqueline

Travelled with family
Stayed 1 night in Mar 2020
Response from Gerencia on 31 Mar 2020
Estimada nos encantaría saber por que nos ha dado esta puntuación quedamos atentos

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy limpio y en excelente estado, muy buena disposición y atención del personal.
Stayed 1 night in Nov 2019

6/10 Okay

Clayde

Liked: Cleanliness
Disliked: Property conditions & facilities
El hotel es chico, no tiene muchas áreas comunes y las puertas de los dormitorios usan llaves y cuesta mucho abrir y cerrar las puertas. El estacionamiento es extremadamente chico e incomodo y no siempre hay disponibles. El hotel no dispone de acondicionador para el pelo, por lo que tuve que ir de noche al supermercado a comprar uno para poder lavarme el pelo. El desayuno es bueno. El hotel está a 2km del centro de la ciudad, el servicio del personal de recepción es muy bueno, el día de mi check out una mucama tocó la puerta de mi pieza a las 11:30am y no fue muy amable, sentí que me estaba apurando para ella limpiar la pieza dijo “ya son las 11:30” lo encontré de pésimo gusto.
Stayed 1 night in Jul 2019

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

6/10 Okay

Maria Luz

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Gut!
Es war in Ordnung, das Hotel ist in die Jahre gekommen. Renovierung wäre gut...
Stayed 3 nights in Apr 2019

6/10 Okay

Fernando, Santiago

Liked: Cleanliness
Hotel en su categoría
Un buen hotel en su categoría. Muy bien ubicado para mis necesidades, lo he visitado en otras oportunidades principalmente por su ubicación y precio. Nunca es mi primera elección pero estoy dispuesto a considerarlo.
Stayed 1 night in Mar 2019

10/10 Excellent

Morten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vriendelijke en behulpzame staff, ligging vrijwel direct aan de costanera, grote en goed verzorgde kamer
Stayed 3 nights in Feb 2019

2/10 Terrible

STEFANY

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel está bien.
Stayed 1 night in Jan 2019

10/10 Excellent

Thiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente, voltaria facilmente.
Excelente localização, ótimo atendimento, quase todos da recepção falam ou entendiam português, próximo de bons restaurantes e da rambla, quarto confortável, nada a reclamar
Stayed 3 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Staff rude. Locaizacao pessima. Cafe da manha basico
Stayed 6 nights in Dec 2018

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

8/10 Good

RICARDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cumplía con lo que necesitaba
Stayed 2 nights in Nov 2018

10/10 Excellent

alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
puerto varas
estuvo muy bien
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel
Es un hotel con buena relación costo-beneficio. Un hotel pequeño, no es lujoso pero es bonito, limpio, ubicado frente al lago, en un lugar tranquilo,aunque un poco lejano del centro (no es problema si se va en auto). La atención es buena, igual que los desayunos. En términos generales, es una buena opción a un muy buen precio.
Stayed 3 nights in Aug 2018

10/10 Excellent

Emerson, São Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfeito, superou as expectativas !
Excelente hotel, café da manhã com qualidade e variedade.
Stayed 1 night in Jun 2018

10/10 Excellent

PATRICIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Muy recomendable, excelente.
Stayed 1 night in Jun 2018
Response from GERENCIA on 22 Jun 2018
Muchas gracias por su comentario siempre estamos preocupados que las estadías sean lo mas grata posible

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Indico essa hospedagem

8/10 Good

Rogerio

Liked: Cleanliness, staff & service
longe do centrinho. muito ruido devido a estrutura ser de madeira nao vale o preço que cobra

8/10 Good

maria paz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El lugar acogedor, muy limpio, el personal da un excelente servicio
Stayed 1 night in Feb 2018

10/10 Excellent

LUCIANO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente café da manhã, ambiente muito limpo, pessoal da portaria extremamente atencioso.
Stayed 3 nights in Dec 2017