"Do not stay here! The place was like a ghost town. Everything was shut down, the pool was drained, the jacuzzi was cold and nasty. Within 10 minutes of checking in we requested to leave because we had 3 boys excited to go swimming. They tried to force us to stay. They first said they could only refund if 'Dennis' came back, then said they couldn't refund because we paid by card, tried to trick us into signing the sales receipt and they even typed up a 'contract' promising to pay us back but in the fine print wrote "only if they agree to sign the sales receipt" which authorized them to take our money, not return it. They then told us to write down our bank account number and information. I would not trust these people! After a full hour of arguing and us refusing to sign the sales charge, they said they would only refund if we came back in person 3 days later (on a Monday). We ended up having to dispute charges through our bank and stayed at Bella Serena (Great experience there!). Our room also had a non working fridge, the bathroom door didn't close. I'm sure we would have noticed more if we had stayed more than 10 minutes and likely would have been charged extra for some bogus charge."
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