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"This is an excellent location of the city in a very beautiful city. Our room had an excellent terrace with a view. It is a shared terrace with the next room, but it was private since nobody was occupying the other room. The staff at the front desk and the restaurant downstairs were very friendly. The complimentary breakfast is sumptuous. The beds are very comfortable and entire facility is very clean and well maintained. Only thing they should add to their description is the location being next to the ascensor Concepcion. It is a great way to go up and down the hills, especially with luggage. First day, not knowing it, we used the stairs and uphill slopes to reach the hotel from the bus stop. "

"Quirky in all the right ways. "

"Lovely location in a vibrant area"

"The hotel can not be reached by car(Uber) as they have to stop as the end of the road it’s a pedestrian road, so you have to take your cases down the end of the road which was fine for us but if you are less mobile this hotel would not be good for you as it has no lift. The benefits outweigh the positives , great views from rooftop bar and restaurant; very clean and staff friendly. I would suggest you use Uber , it’s easy and a lot cheaper than the hotel booking you a taxis to the cruise port. "

"Excellent service, great value, clean"

"Wonderful Staff"

"Customer service very good, restaurant not the best food but great sympaty and willing to please the clients. The installations are old style but confortable beds and has everything for a quick stop during visiting the area."

"I would change portraits in room "

"The renovations to this property were well done. There is an elevator, however they have two beautiful staircases. The location is across the street from a beautiful museum, great views, and a few restaurants to choose. They also can arrange for transportation from Santiago airport to the hotel, as well as work with tour operator to provide custom tours of the city and surrounding area."