Booked through Expedia. Booking was confirmed through Expedia with a confirmation number. Drove 4 hours to the city where we believed our room was confirmed. At 7 pm I recieved an email asking “how our check in was”. This was odd considering we weren’t at the hotel yet. At 8 pm we arrived at the hotel to check in. According to the desk agent, no reservation existed. The property offered no apology, help or alternative. 5 other people tried to check in with the same issues while we were in the lobby trying to find an alternative hotel. All other equal hotels in the city were booked. The help from Expedia was simply “we can get you this other room” in a substantially lesser hotel with a notorious reputation for bed bugs and resident drug use. With Expedia giving us one option, we sourced our own room in a property 45 minutes out of the city. The next morning I contacted Expedia for an apology/compensation for the debacle. They offered $25 and no apology. I gave Expedia 48 hours to apologize prior to reviewing. With the deadline elapsed, I am posting this review. Had I known that there was the possibility that no room existed, we would have travelled to a different city, or not left our home. I can’t trust Expedia anymore and won’t be using their third party booking service.