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Reviews of High Heaven Residence

3.5 out of 5
High Heaven Residence
8 Kaprova, Prague

Reviews

9.4

Exceptional

Rating 10 - Excellent. 32 out of 43 reviews" "
Rating 8 - Good. 9 out of 43 reviews" "
Rating 6 - Okay. 2 out of 43 reviews" "
Rating 4 - Poor. 0 out of 43 reviews" "
Rating 2 - Terrible. 0 out of 43 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Neishka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very clean
Stayed 2 nights in Apr 2024

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Tina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was one of the nicest hotels I have stayed in for quite some time. Check-in was easy, great location next to the main square and the Metro. Very quiet building, good air conditioning, Reasonable price.
Stayed 2 nights in Aug 2023

10/10 Excellent

Thaddeus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was fantastic as it was just off the main "old town" square, within easy walking distance of the majority of city attractions. Very accomodating to our needs as our train leaving was not until 10pm, holding our luggage for the day. Highly recommend High Heaven Residence for your stay in Prague.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Few Days in Prague
Easy check-in process. Location is IDEAL! Walk a few minutes and you are in the heart of the Old Town. Easy 6 minute walk in the opposite direction and you are at the Karlov IV Bridge and looking at Lesser Town. Late night food is nearby.
Stayed 2 nights in Jun 2023

6/10 Okay

Miss A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2022

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Other than a $25 hidden cleaning fee, this hotel was very nice, clean, perfectly located near tourist points of interest. I would highly recommend it, and if you like quiet at night, this was SUPER QUIET ! However, our room had a nice skylight but no view to speak of....
Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Very comfortable room with Netflix and Wifi. The location was excellent and reception arranged airport transfers for us - we were picked up from arrivals at the airport in a very comfortable car.
Stayed 2 nights in Dec 2019

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Brittany, Atlanta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very clean beautiful room, easy check-in, modern features, Netflix, spacious room, comfortable bed, safe and walkable location to everything right in the heart of Prague!
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This is not really a Hotel. It is set up more like Air B & B. The room was nice and close to old town. However if you needed anything from the front desk, it was not staffed most of the time. The front desk person was very helpful when she was there. In our case, we needed a little bit more guideance.
Stayed 4 nights in Oct 2019

10/10 Excellent

Vivy Liang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location wz clean good size room & nice staff
My husband and I were stayed there for long weekend. The first image is the super nice and helpful reception staff. She took contact via WhatsApp and hotel.com email to make sure when would we arrive the hotel. Then she send the very detail location instruction to guide us how to go to hotel from airport. It turns out we decided to book a pickup service, she did it for us immediately. After arrived the hotel, the room is at fifth floor with very nice size in both room and bathroom. Very Clean. Also has scilence air conditioner in good condition ( keep the room temperature perfectly). Hotel locates at the heart of Praha old town, walking distance to every tourist points, and the bus, metro and tram station are nearby the hotel. You can't find any location better than this. Definitely we will can back next time when we visit Praha again. Highly recommended!
Stayed 3 nights in Aug 2019

10/10 Excellent

Carmyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Everything!
I highly recommend High Residence. It’s within walking distance to everything you want to do and see in Prague. I appreciated thee daily housekeeping and the fact the manager was available by phone to assist.
Stayed 6 nights in Jun 2019
Response from Xeniya on 16 Jul 2019
Dear Carmyn, thank you very much for the review, we appreciate it!:)

8/10 Good

S.H.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great location for tourists, however, booker beware- they only have air conditioning on one floor of the hotel (5th), so all other rooms can feel a bit overheated, especially in the summer months. Staff did bring us a standing oscillating fan after we asked about air conditioning, but we felt like they could have been more clear about this in the general hotel description since "air conditioning" is listed as one of the hotel amenities.
Stayed 4 nights in Jun 2019
Response from Xeniya on 14 Jun 2019
Thank you very much for your review!

10/10 Excellent

Raz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and great location
Great place, great location. Staff was very nice. The room was big, new and clean, with a huge bathroom! Even got a present for honeymoon.
Stayed 4 nights in May 2019
Response from Xeniya on 8 Jun 2019
Dear Raz, thank you very much for the review! We appreciate it and will be pleased to welcome you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Xeniya on 13 Jun 2019
Dear Guest, thank you very much for your positive review, we appreciate it!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at this new and modern hotel. It’s location was perfect for travelling around Prague. Rooms were spotless, comfortable and staff very friendly. Would defiantly recommend it and would would stay again as loved Prague too.
Stayed 3 nights in Apr 2019
Response from Xeniya on 12 Apr 2019
Dear Guest, thank you very much for your review, we appreciate it!:)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018
Response from Ekaterina on 15 Nov 2018
Thank you for the review, we appreciate it!

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, BIG rooms!
Wonderful accommodations, huge room! Small snafoo checking in in the morning (leaving bags). Nobody was there as they forgot to note we were arriving early. After calling hotels.com, someone came over to let us in and hold our bags. The only other thing is that the bathroom had a tub with a shower wand, but no full enclosure to keep water from goin everywhere when showering. Other than this, excellent stay! We will stay again when in Prague and will recommend to family and friends.
Stayed 2 nights in Sep 2018
Response from Ekaterina on 10 Oct 2018
Dear Guest, We would like to apologize for the delay in the morning and so pleased that you still enjoyed your stay! Hope to welcome you once again in our place Regards, High Heaven Team

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodations and near Old Town Square. But just FYI there is a €25 per stay cleaning charge and they charge for breakfast. And also it is located on a busy street but with all the windows closed you cannot hear anything.
Stayed 2 nights in Jul 2018
Response from Ekaterina on 29 Jul 2018
Thank you for a review! We hope that you enjoyed your stay in Prague

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great from start to finish
The hotel was great. They were ready for us when we arrived, and their hospitality was great from start to finish. We would return in a heartbeat.
Stayed 3 nights in Jun 2018
Response from Ekaterina on 4 Jul 2018
Thank you for a review! We would be happy to welcome you again.

10/10 Excellent

VANESSA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo!
Hotel com localização ESPETACULAR, muito próximo da praça do relógio (fui andando) e de estações de metrô e tram. Recebi e-mails do hotel com orientações sobre check in e como encontrar o hotel (já que o mesmo não pode ter nome na fachada pq se trata de prédio histórico) e foi facílimo de encontrar. Instalações muito confortáveis, com elevador, quarto amplo, confortável e silencioso. Check in fácil (só achei muito cara a taxa da cidade que foi cobrada em comparação aos outros lugares), inclusive tive problemas com atraso de voo e só consegui chegar na madrugada do dia seguinte e eles foram super tranquilos. Não tem café da manhã, mas diversas opções ao redor. Voltaria e recomendo.
Stayed 4 nights in Aug 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022

10/10 Excellent

Jesper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meget fine værelser og enormt centralt.
Stayed 2 nights in Nov 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Déçu par cette réservation
Accueil peu chaleureux. Frais de ménages à payer sur place dès l’arrivée. Chambre petite mais propre. Se situé au dernier étage d’un immeuble, très bruyant avec les allers et venus. Depuis la chambre nous entendions tout ce qu’il se passait à la réception qui était juste à côté. Globalement déçu par cette réservation.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2019

8/10 Good

Carolina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
La struttura è in pieno centro e collegata in modo ottimale. Disponibilità del personale per le richieste. Le stanze sono molto belle.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La posizione fantastica, a due minuti da Old Town Square, a 5 minuti da Ponte Carlo, veramente comoda a tanti punti di interesse.
Stayed 4 nights in Jun 2019
Response from Xeniya on 14 Jun 2019
Grazie mille per la vostra recensione!

8/10 Good

YONGSIK

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
체크인 시간 맞춰 도착했는데 벨을 눌러도 응답이 없어서 길거리에서 기다렸네요. 기다리는 동안 옆건물 직원이 전화도 해주고 도와주려고 애써줘서 감동~! 30분 뒤에 직원이 나타난게 아니라 숙소에 머무는 사람들이 문 열어줘서 들어가게 되었어요. 청소하는 직원이 리셉션 직원하고 통화해줘서 체크인하게 되었습니다. 그리고 뜨거운 물 끓이는 전기포트가 관리 안되고 있어서 살짝 실망....이 두가지 빼고는 모두 만족했습니다!!!
Stayed 3 nights in Jun 2019
Response from Xeniya on 12 Jun 2019
Thank you for your review!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from Xeniya on 4 Jun 2019
Dear Guest! Thank you for your review!

8/10 Good

Verified traveller

Stayed 3 nights in May 2019
Response from Xeniya on 4 Jun 2019
Dear Guest! Thank you for your review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vraiment une belle chambre + sdb, grande superficie et tout est moderne
Stayed 3 nights in May 2019
Response from Xeniya on 21 May 2019
Dear Guest, thank you very much for your review, we appreciate it!

10/10 Excellent

MIKYONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
천국같은 숙소
이름 그대로 저에게 천국 같은 숙소였어요 전반적으로 모든게 만족스러웠어요 특히 너무 청결했답니다 프라하를 또 간다면 다시 여기에 예약할꺼에요
Stayed 4 nights in Apr 2019
Response from Xeniya on 13 Jun 2019
Dear Mikyong! Thank you very much for your review, we appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from Xeniya on 7 May 2019
Dear Guest, thank you for your positive review, we really appreciate it!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El High Heaven Residence es un alojamiento ideal para pasar unos días en Praga. El edificio está completamente reformado, nuestra habitación estaba impecable en cuanto a limpieza y comodidades. Además se encontraba en una ubicación ideal en una zona muy segura perfecto para ir andando a los principales puntos turísticos y para salir a comer y cenar. La única pega que indicaría es que como no es un hotel en sí, no disponen de servicios como desayuno, recepción 24h, hall, etc... En cualquier caso, en las inmediaciones hay bastantes sitios para desayunar. Sin duda repetiríamos y lo recomendamos al 100%!
Stayed 2 nights in Apr 2019
Response from Xeniya on 3 May 2019
Estimado huesped, muchas gracias por su comentario pisitivo. Estamos contentos de que os haya gustado la estancía en nuestra residencía.

10/10 Excellent

Stina, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Close to everything, clean, air-condition and extra plus for Netflix. Only minus - No coffee refill after first day.
Stayed 3 nights in Apr 2019
Response from Xeniya on 13 Jun 2019
Dear Stina, Thank you very much for your review, we appreciate it!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Идеальный отель для отпуска в Праге
Отличный отель, новый, чистый, с идеальной локацией. Сервис лучше, чем в сетевых отелях. Вежливый, отзывчивый персонал.
Stayed 2 nights in Mar 2019
Response from Xeniya on 13 Mar 2019
Благодарим за ваш отзыв! Мы рады, что вам все понравилось. Будем рады приветствовать вас снова:)

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Molto comoda la posizione, camera pulita e ordinata, la ragazza della reception molto gentile, ci ha aiutato ad organizzare la nostra vacanza (tour, visite e locali). Consigliato
Stayed 4 nights in Feb 2019
Response from High Heaven team on 12 Mar 2019
Gentile cliente, grazie mille per la recensione positiva. Siamo contenti che vi siate trovati bene nella nostra struttura e speriamo di rivedervi presto! Buona giornata!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Beautiful appartement at a perfect location in old town square. Been to Prague four times before, and this is definetively the best place we have stayed! We will be back for sure!
Stayed 3 nights in Dec 2018

10/10 Excellent

Nicolas

Hôtel idéalement situé
Stayed 2 nights in Nov 2018
Response from Ekaterina on 21 Nov 2018
Thank you for the review, we hope you really enjoyed your stay in Prague with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personnel discret et souriant, toujours a l'ecoute.
Stayed 5 nights in Oct 2018
Response from Ekaterina on 14 Oct 2018
Thank you very much for such a nice review! We hope you enjoyed your stay

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suosittelen!
Todella hyvä sijainti keskeisellä paikalla, metroasema n.10 metrin päässä. Ilmastointi pelasi hyvin. Leveä ja mukava sänky. Jääkaappi olisi ehkä voinut olla hieman isompi. Wifi toimi hyvin. Plussaa netflixistä.
Stayed 6 nights in Jun 2018
Response from Ekaterina on 22 Jun 2018
Dear Guests, Thank you for a review, our team is really glad you enjoyed your stay! Regards, High Heaven