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Reviews of Holiday Inn Portland-By the Bay, an IHG Hotel

3 out of 5
Holiday Inn Portland-By the Bay, an IHG Hotel
88 Spring St, Portland, ME

Reviews

8.8

Excellent

Rating 10 - Excellent. 593 out of 1022 reviews" "
Rating 8 - Good. 288 out of 1022 reviews" "
Rating 6 - Okay. 77 out of 1022 reviews" "
Rating 4 - Poor. 36 out of 1022 reviews" "
Rating 2 - Terrible. 28 out of 1022 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and room was clean and modernized.
Stayed 1 night in May 2024

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very loud when trying to keep a comfortable temp. No laundry bag. No trash bag. No map or menu in room. No gluten free dining... had to go elsewhere, which made for an uncomfortable walk with medical issues.
Stayed 1 night in May 2024

6/10 Okay

Cameron

Travelled with partner
Disliked: Staff & service
This hotel was good value for the money. It is an older hotel in some need of renovation. The carpet was worn, rooms scantly decorated and the key card technology very fragile. The housekeeping was sporadic and we experienced a few glitches with the hotel staff about the date of our departure. That said, the front desk staff were friendly and accommodating. Our room was comfortable and had a wonderful view of the harbor. Given how expensive Portland hotels are, it is worth considering but not a top choice.
Stayed 6 nights in May 2024

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and all stsff were helpful and kind.
Stayed 3 nights in May 2024

6/10 Okay

Carlos

Travelled with family
Disliked: Property conditions & facilities
The room was nice, clean and well maintained. Breakfast was not good at all and it was paid. You expect better service and food quality for a paid breakfast. The person serving was not courteous either.
Stayed 1 night in May 2024

8/10 Good

Janet

Travelled with partner
Liked: Property conditions & facilities
Very comfortable bed.
Stayed 1 night in May 2024

8/10 Good

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the staff was incredible. The only issue I had was drunk guests yelling in the hallway on our last night, the staff did what they could to quiet them down after reporting, but they would just end up in the hallway again. Needed that last night of sleep for a 16 hour drive-that disruption impacted the drive.
Stayed 2 nights in May 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a graduation to Attend at fleet center
Stayed 1 night in May 2024

8/10 Good

Eric

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
they should charge to park when you have a room , pool room needs update bujt pool was awesome
Stayed 1 night in May 2024
Response from Libby - AGM on 13 May 2024
Thanks Eric! We appreciate your feedback and business!

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Libby - AGM on 10 May 2024
Jenna, Thanks for the 5 our of 5! We are happy to have met your needs during your stay and look forward to having you back!

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Libby - AGM on 10 May 2024
A 5/5! Thank you very much for sharing your positive experience. We thank you for your feedback and hope to have you back soon!

8/10 Good

JUAN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT STAFF
Stayed 7 nights in Apr 2024
Response from Libby - AGM on 10 May 2024
Thank you Juan! I am happy our amazing team, here at the Holiday Inn by the Bay, took great care of you! Come back and see us again!

8/10 Good

Rebecca

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Libby - AGM on 13 May 2024
Thanks Rebecca! We look forward to seeing you again!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel I have stayed here several times.
Stayed 2 nights in Feb 2024
Response from Libby - AGM on 13 May 2024
James! Thank you so much for being a repeat customer! We value your loyalty and can't wait for another trip!

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Libby - AGM on 13 May 2024
Thanks Linda!

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Dustin

Body wash not refilled, hand soap not refilled. Someone tried to get into my room twice
Stayed 4 nights in Apr 2024

10/10 Excellent

Logan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. On site or neighbouring covered parking was a huge plus and the rooms were spacious, clean and better than expected! Will be back.
Stayed 1 night in Apr 2024

2/10 Terrible

Sarah

Stayed 1 night in Apr 2024

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wish they had a jacuzzi, staff is professional and personable
Stayed 1 night in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient stay for an event at the civic center, shopping very close by and very friendly staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

John

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the space. It's just minutes from the venue that I am performing at. The hotel is safe and clean. There's restaurants nearby, walking distance.
Stayed 1 night in Apr 2024

10/10 Excellent

Lynnette S

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic view of the harbor
Stayed 1 night in Apr 2024

10/10 Excellent

Fox

Liked: Cleanliness, staff & service, property conditions & facilities
Great clean and easy to get to
Stayed 1 night in Apr 2024

10/10 Excellent

steven, Provincetown

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great view of the bay. Room and bathroom were well maintained. Parking was priced fairly.
Stayed 1 night in Apr 2024

8/10 Good

heath d

Stayed 1 night in Apr 2024
Response from Libby - AGM on 13 May 2024
Thanks Heath!

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly hotel staff
Stayed 1 night in Apr 2024

10/10 Excellent

Todd

Travelled with family
Liked: Amenities
Excellent refresh. Not like the HI of years ago.
Stayed 2 nights in Apr 2024

10/10 Excellent

TARA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the Bay. It was quiet and peaceful
Stayed 3 nights in Apr 2024

10/10 Excellent

brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything on waterfront
Stayed 1 night in Apr 2024

6/10 Okay

Richard

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay. Price was appropriate, was not a loud hotel. Will use again
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet. Great view. Great bed.
Stayed 1 night in Apr 2024

10/10 Excellent

Alexander

Liked: Cleanliness, property conditions & facilities
Great place to stay at for the first time in Portland. Things easy to get around, staff gave great options to eat at, and the view to the bay was beautiful. Had a great time and look forward in coming back to Portland.
Stayed 3 nights in Mar 2024

8/10 Good

Takaki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
オーシャンビューの部屋はとても良かったです。しかし、防音はイマイチでした。
Stayed 1 night in Mar 2024

10/10 Excellent

Emery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just perfect
Stayed 1 night in Mar 2024

6/10 Okay

Lisa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

craig

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Center of town
Stayed 1 night in Mar 2024

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and secure. My room felt very comfortable and the bed was luxurious!
Stayed 1 night in Mar 2024

6/10 Okay

Evan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great professionalism from staff and the indoor pool was great. Wish the gym was bigger but otherwise no complaints and you get what you pay for
Stayed 1 night in Mar 2024

10/10 Excellent

Gillian, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great spot right in the heart of Portland! I’ll definitely be staying here again!
Stayed 1 night in Mar 2024

10/10 Excellent

Gabrielle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for all the downtown attractions. Great view of the harbor from our room We parked the car Friday and walked all weekend. We actually took the hotel shuttle one evening to dinner and that was so convenient. I will stay here again!
Stayed 2 nights in Mar 2024

10/10 Excellent

Melissa

Travelled with partner
Great stay!
Stayed 1 night in Mar 2024

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
I like the location. It's walking distance to most of the music venues.
Stayed 1 night in Mar 2024

10/10 Excellent

Wendy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and exercise room were a great bonus
Stayed 1 night in Mar 2024

10/10 Excellent

Chantel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property but the staff is absolutely amazing and so fun and friendly. The room was very spacious, clean, modern, beautiful views, and quiet. They go out of their way to make you feel Welcomed.
Stayed 1 night in Feb 2024