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Reviews of The Hotel Zags Portland

4 out of 5
The Hotel Zags Portland
515 Southwest Clay St, Portland, OR

Reviews

8.4

Very good

Rating 10 - Excellent. 533 out of 1003 reviews" "
Rating 8 - Good. 256 out of 1003 reviews" "
Rating 6 - Okay. 99 out of 1003 reviews" "
Rating 4 - Poor. 57 out of 1003 reviews" "
Rating 2 - Terrible. 58 out of 1003 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Nargz

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Not as advertised
Stayed 3 nights in May 2024

10/10 Excellent

Ben

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities
Wonderful hotel great staff walkable area right off PSU
Stayed 2 nights in May 2024

8/10 Good

Hillary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The zags hotel was very cute. The lobby and garden areas were very pretty.
Stayed 8 nights in May 2024

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Jared

Travelled with family
Stay was great staff was helpful food was good in the restaurant for dinner confused I thought breakfast was complementary first day was not was a little disappointed about that that was the only downfall that enjoyed the stay
Stayed 1 night in May 2024

10/10 Excellent

Krista

Travelled with partner
Liked: Staff & service, property conditions & facilities
The staff at check in were friendly and helpful. Our stay was good, everything is within walking distance and the neighborhood was quiet. The only downfall was that they were sold out of all breakfast food on our last day there. Other than that, I would stay again.
Stayed 3 nights in May 2024

10/10 Excellent

Kyli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Comfy bed and amazing pillows. I love when hotels require a room key to be scanned to get into the elevator.
Stayed 1 night in May 2024

10/10 Excellent

Hiron

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks
Stayed 1 night in May 2024

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent boutique hotel but noisy with bus stop so close by, shouting from pedestrians and gardening staff working at 8am!
Stayed 4 nights in Apr 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Love the vibe of the hotel
Stayed 1 night in Apr 2024

8/10 Good

Tjie-Ui, San Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
the bath is not really convenient
Stayed 3 nights in Apr 2024

4/10 Poor

Amy

The hotel is great. Service at the front desk and restaurant not so great.
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff we interacted with were very friendly and helpful and they made us feel special and welcomed.
Stayed 1 night in Apr 2024

10/10 Excellent

Xiomara

Stayed 1 night in Mar 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
comfortable bed, rooms were clean, staff were very helpful and friendly
Stayed 1 night in Apr 2024

10/10 Excellent

Gaston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel! Great Staff!!
Stayed 1 night in Apr 2024

4/10 Poor

David, Medford

Business traveller
Disliked: Amenities
For a newer hotel at the higher end not only did the A/C not work (tried everything to get air, the temperature in the room never went below 75) but then tries to call the front desk and the phone was broken as well.
Stayed 1 night in Apr 2024

6/10 Okay

QLara

Liked: Staff & service
Stayed 1 night in Apr 2024

4/10 Poor

Daylyn

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Staff was not all on the same training basis. Got told one thing checking in and was told a different checking out. Staff seemed to not be on the same page about parking price or dinner credit. Hotel over all was nice and clean.
Stayed 2 nights in Apr 2024

4/10 Poor

Tiffani

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Overall the hotel is nice, however we were told different things by multiple staff members. The restaurant needs more staff during dinner, they forgot parts of our order though out dinner. I didn't get my dinner until everyone at my table had finished eating. Checking out we did not get the credits we were told when we checked in so the manager did his best to make it right but still ended up paying way more then expected.
Stayed 2 nights in Apr 2024

10/10 Excellent

Hunter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has hostel aesthetic with hotel quality rooms and cleaning, great place
Stayed 3 nights in Apr 2024

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, front desk staff were nice, and the beds were pretty comfy. The main hotel areas weren't super clean though the room was clean. Drawbacks are the fan was extremely loud and we had to turn it off so the room was hot. Also the wifi was terrible - we got kicked off constantly and when connected the signal was usually poor. I didn't get any response when I told them the wifi was bad. Now that hotels basically charge you for wifi with amenity fees you would hope it is usable...
Stayed 2 nights in Apr 2024

10/10 Excellent

garnet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating and the restaurant was great.
Stayed 1 night in Apr 2024

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area, great stay.
Stayed 3 nights in Apr 2024

10/10 Excellent

Antonella, Cherry Hill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hip, clean and accessible!
Stayed 1 night in Apr 2024

2/10 Terrible

Nabil

Business traveller
Liked: Cleanliness
Disliked: Amenities
At the Expedia, it was saying that I will pay only 321$ for 4 days. But in the reality, they are taxing you with Guest Amenity Fee, which is 25$ per day. So their price is not 80$ per night. It's 105$ per night. That's not nice. Also, I said to them that's the price on Expedia. And they are saying to me "We can't see the prices what Expedia gives to you. That's our prices."
Stayed 4 nights in Apr 2024

10/10 Excellent

Tylar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024

8/10 Good

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. Super close to all major attractions and safe area with secure parking.
Stayed 1 night in Apr 2024

2/10 Terrible

Nabil

Disliked: Cleanliness, staff & service, property conditions & facilities
deception; hidden fees

8/10 Good

Papa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The location of the hotel was very convenient, lots of alternative modes of transport nearby. The room was clean and the decor attractive. Staff were very helpful where they could. Had only two issues, the wi fi was'nt working on the 4th floor, and I wish the hotel would add a "real breakfast" in the restaurant; otherwise I was happy with the hotel and will stay there again.
Stayed 3 nights in Mar 2024

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Rodrigo

Stayed 3 nights in Feb 2024

10/10 Excellent

Adrienn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super nice friendly staff. Very clean. Good area - very central. Not much water was coming out of the shower head but anything else was excellent
Stayed 1 night in Mar 2024

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much effort made to upgrade our room. The breakfast option was strange, only pastries like doughnuts $4 each. Not really 4 star. Espresso machine broken but got drip coffee for free at least. Didn't use the dart board, pool table or guitar, other items that precharge US $25 per day "resort fee". You can have a microwave if needed delivered to the room. Room was nicely appointed and comfortable. TV gave you no guide except a written list and you had to wait to see what was on and gp through all the adverts. Again not really 4 star. Food in restaurant was good and staff friendly as was reception.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool, hip hotel with a great location downtown. The staff is very friendly and helpful with restaurant recommendations and directions. Comfortable bed and room. Will return!
Stayed 2 nights in Mar 2024

10/10 Excellent

Alison V

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a family we love this place. Great location for big city adventures.
Stayed 2 nights in Mar 2024

4/10 Poor

Qi

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
It is a nice property but the bathroom could be better updated like the room. Shower head wasn’t great and could be cleaner in the shower. The first room we were placed in had immediate smoke odour…we immediately had to request for another room which the hotel staff was extremely understanding about our concern. The 2nd room was fine. We were facing the city and it was quite loud from vehicle noise. AC is extremely loud and likely for the reason that the walls are thin. You can hear your upstairs neighbours or those beside you. Parking was easy and gated.
Stayed 1 night in Mar 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Everything was clean. Decor was fun and relaxing
Stayed 1 night in Mar 2024

8/10 Good

Pedro Juan

Travelled with partner
Liked: Cleanliness, amenities
We visited from Arizona and the area was very nice, quiet at night and dining options were walking distance. The Zoo was 10 minutes away, beaches an hour and a half away, national parks with waterfalls were an hour away. It was a great visit. The only issue we had was the bathroom smelled like sweaty gym socks.
Stayed 4 nights in Mar 2024

6/10 Okay

Brielle

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property was nice in general but the shower water pressure was worst ever & we could barley operate the shower in our room due to crappy plumbing that was not in proper condition. Not worth what I paid.
Stayed 1 night in Mar 2024

8/10 Good

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
?
Stayed 1 night in Mar 2024

10/10 Excellent

The Anh

Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2024

4/10 Poor

Janice

Liked: Cleanliness
Disliked: Staff & service
Front desk never around. Act inconvenienced. The phones didn't work so could not call down to the front desk. The room was clean and fine for the price, but the walls are thin and you can hear EVERYTHING going on in the next room.
Stayed 1 night in Mar 2024

8/10 Good

Candace, Eugene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Since I booked through this site and not Hotel Zags directly, I was unaware that I would be charged an “amenities fee” to cover things normally included like wifi, in-room coffee, and generic bottles of water. This fee also covers access to their game room, passes to the 24Hour fitness across the street and a “treat credit”. The room and staff were fine; it felt safe with on-site parking (extra charge). Overall, disappointed that the fee wasn’t explained anywhere as part of check in or in the room. When I asked about it after receiving the bill I was told it was to cover several “complimentary services”. I obviously have a different understanding of what that means.
Stayed 2 nights in Mar 2024

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quality to cost ratio in a quieter part of downtown.
Stayed 3 nights in Mar 2024

10/10 Excellent

ayach

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good and u was happy with my stay
Stayed 3 nights in Feb 2024

8/10 Good

Barbara

Stayed 1 night in Feb 2024

8/10 Good

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023