Exterior

Reviews of SpringHill Suites Port St. Lucie

3 out of 5
SpringHill Suites Port St. Lucie
2000 NW Courtyard Cir, Port Saint Lucie, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 561 out of 1001 reviews" "
Rating 8 - Good. 263 out of 1001 reviews" "
Rating 6 - Okay. 94 out of 1001 reviews" "
Rating 4 - Poor. 44 out of 1001 reviews" "
Rating 2 - Terrible. 39 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Emily

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in May 2024
Response from Front Office Supervisor on 20 May 2024
Dear Emily,Thank you for sharing your feedback about your recent stay in our hotel. It is wonderful to hear that you enjoyed your stay at our property and that you found our hotel to be great.We hope to welcome you again in future travels to the area.

2/10 Terrible

Neah

Disliked: Cleanliness, property conditions & facilities
the place was actually not as clean as i thought it would be in the photos the room was much smaller than it looked in the photos and the smell of the room was terrible!! For the price they have this at for just one night is unbelievable for such a low down hotel. The hallways always had a certain smell i am unable to describe but it was unpleasant
Stayed 1 night in May 2024
Response from Front Office Supervisor on 20 May 2024
Dear Neah,I appreciate that you have taken some of your valued time to provide us with your feedback during your recent stay in our hotel.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. finding the hotel not clean, room and hallways having an unpleasant smell has been shared with our housekeeping leaders and houseman to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

2/10 Terrible

pablo

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stay in room 124 the minute we walked in, smelled Terrible The beds looks clean but smells those pillows, smelled like sweat and those most terrifying thing is that they were roaches on the bed in the bathroom. I complained to the front desk. They moved those to room 426. The room was cleaner smelled the better but the roach problem did not go away. They were everywhere. A manager was not available until the next morning, so the problem did not go away. I was worried bro into my babies ears something like that so I was wrestling. I get enough sleep to get back on the road to drive
Stayed 2 nights in May 2024
Response from Front Office Supervisor on 12 May 2024
Dear Pablo,Thank you for taking the time to let us know about your experience while staying with us. Your experience of encountering a room with bad smell and founding a roach in the room is below our standard. Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Finding a room with a bad smell has been shared with our housekeeping leaders to ensure this is an isolated incident. We have also contacted the Pest Control for them to take care of the roach in the room.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

10/10 Excellent

Scott

Stayed 1 night in May 2024
Response from Front Office Supervisor on 12 May 2024
Dear Scott,We appreciate that you shared your experience with us, we are thrilled to see that you enjoyed your stay with us.We hope to welcome you back in future travels to the area.

6/10 Okay

Kevin

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in May 2024
Response from Front Office Supervisor on 9 May 2024
Dear Kevin,Thank you for sharing your feedback with us. We hope that you enjoyed your stay with us. We hope to welcome you again in future travels to the area.

8/10 Good

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to, very clean staff really helpful would highly recommend
Stayed 1 night in Apr 2024
Response from Front Office Supervisor on 30 Apr 2024
Dear Ian,Thank you for sharing about the easy access of our property, the cleanliness of the rooms and that our staff is helpful. We are glad that you enjoyed your stay in our hotel, and we hope to welcome you again in future travels to the area,

10/10 Excellent

Jose

Liked: Cleanliness, amenities
Great acomodetions and service.
Stayed 2 nights in Apr 2024
Response from Front Office Supervisor on 28 Apr 2024
Dear Jose,We appreciate your feedback about our service and accommodations, it is our top priority to deliver a great service to our guests. In addition, we are glad that you enjoyed your stay with us.We hope to see you again in future travels to the area.

10/10 Excellent

Christel

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Front Office Supervisor on 28 Apr 2024
Dear Christel,Thank you for sharing your feedback of our hotel and we are glad that you enjoyed your stay with us.We hope to welcome you back in your future travels to the area.

10/10 Excellent

Suhyun

Stayed 1 night in Apr 2024
Response from Front Office Supervisor on 15 May 2024
Dear Suhyun,Thank you for sharing your feedback and good experience during your stay with us. We are glad that you enjoyed our property, and we hope to welcome you back in future travels to the area.

10/10 Excellent

Destini

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean. Staff was attentive.
Stayed 2 nights in Apr 2024
Response from Front Office Supervisor on 22 Apr 2024
Dear Destini,On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel, the hospitality and the cleanliness.Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you back during your travels to the area.

2/10 Terrible

Sabrina

Stayed 1 night in Apr 2024
Response from Front Office Supervisor on 10 May 2024
Dear Sabrina,We are sorry to hear that we didn't meet your expectations during your past stay in our hotel. We hope that you give us another opportunity to deliver a great service and that you have an amazing experience.

6/10 Okay

khanh

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
unfriendly staff. when asking for water bottle, staff replied that it is for member only even though I clearly gave them my Bonvoy number when checking in. Then once I told them that, they was not happy and told me to get it myself. They should not treat customer this way.
Stayed 1 night in Apr 2024
Response from Front Office Supervisor on 19 Apr 2024
Dear Khanh,We apologize for the inconvenience of our staff being unfriendly. We will remind our staff to verify the reservations to check the membership in order to provide the complimentary water.I hope that you can give us another opportunity to provide an excellent service in a future stay in our hotel.

8/10 Good

marie

Travelled with partner
the hotel is spotless!
Stayed 5 nights in Apr 2024
Response from Front Office Supervisor on 16 Apr 2024
Dear Marie,We are thrilled to hear that you found our hotel spotless, it is always encouraging to hear positive feedback from our guests. In addition, we are glad to know that you enjoyed your stay in our hotel.We hope to welcome you soon in your future travels to the area.

10/10 Excellent

Franci, Maple Grove

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and the employees were extremely friendly.
Stayed 3 nights in Apr 2024
Response from Front Office Supervisor on 14 Apr 2024
Dear Franci,We are thrilled to hear that you enjoyed your stay at our hotel. We also appreciate that you shared about the cleanliness of the hotel and the friendliness of the staff.We hope to welcome you again in your future travels to the area.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front Office Supervisor on 15 Apr 2024
Dear Joseph,We appreciate that you share your feedback and the good experience in our hotel.We hope to welcome you soon in your future travels.

10/10 Excellent

Santa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay and it didn't feel like a hotel.
Stayed 1 night in Mar 2024
Response from Front Office Supervisor on 31 Mar 2024
Dear valued guest, We appreciate your feedback, and we are glad that you enjoyed your stay in our hotel. We hope to welcome you soon in your future travels!

4/10 Poor

Nils

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Got a double room not a suite. No lobby coffee except at breakfast. Hot breakfast only so so. Small imitation danish.
Stayed 7 nights in Mar 2024
Response from Front Office Supervisor on 26 Mar 2024
Dear Nils, Thank you for taking the time to let us know about your experience while staying with us. Your experience of not having a good breakfast and having an imitation danish is below our standard. I have shared your feedback with the breakfast leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future. We would also suggest the leadership team to have coffee 24 hours and not have it only for breakfast.On the other hand, all our rooms are King Suites and Double Suites which include the living room (with a pullout couch) and kitchen net, next to the bedroom. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Front Office Supervisor on 12 Mar 2024
Dear William,We appreciate your feedback, and we are glad that you enjoyed your stay in our hotel.

8/10 Good

Javier

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and clean rooms
Stayed 1 night in Mar 2024
Response from Front Office Supervisor on 4 Mar 2024
Dear Javier,We are glad to hear that our location was convenient for you, and we appreciate that you shared about the cleanliness of our rooms.We hope to welcome you again in your future travels to the area.

10/10 Excellent

Kathryn

Stayed 1 night in Mar 2024
Response from Front Office Supervisor on 26 Mar 2024
Dear Kathryn,We appreciate that you shared your feedback and that you enjoyed your stay in our hotel.We hope to welcome you soon.

2/10 Terrible

Monique

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from The Management SpringHill Suites by Marriott Port on 22 Feb 2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. Your overall experience is below our standard. Providing the highest level of hospitality is our number one priority. and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent an unsatisfactory stay from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent prooerty. Clean convenient
Stayed 1 night in Feb 2024
Response from Front Office Supervisor on 12 Feb 2024
Dear Debra,We appreciate your feedback of our property. We are so happy to hear that you enjoyed your stay and that you find our hotel clean. We hope to welcome you back in your future travels.

10/10 Excellent

Louis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Office Supervisor on 12 Feb 2024
Dear Louis,We appreciate your feedback, and we are glad that you enjoyed your stay with us. We hope to welcome you back in your future travels.

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
The staff friendliness
Stayed 2 nights in Feb 2024
Response from Front Office Supervisor on 9 Feb 2024
Dear Claudia,We appreciate your feedback, and we are so glad that you enjoyed your stay with us. In addition, we are so happy to hear that our staff was friendly, since hospitality is our number 1 priority. We hope to welcome you again in your future travels.

10/10 Excellent

Jenny

Good
Stayed 1 night in Feb 2024
Response from Front Office Supervisor on 9 Feb 2024
Dear Jenny,We are so happy that you liked our hotel, and we appreciate your feedback of our property.We hope to see you again in your future travels.

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower was not very hot. The shower set up was inconvenient to turn on.
Stayed 7 nights in Jan 2024
Response from Front Office Supervisor on 9 Feb 2024
Dear Thomas,We appreciate your feedback about our hotel, since trough your feedback is that we can improve our property. We apologize for this inconvenience, and we will notify the engineering department about the hot shower, so that we can prevent this from occurring in the future.We hope that you choose us again in your future travels in the area.

10/10 Excellent

Raymond

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. It was very convenient.
Stayed 2 nights in Jan 2024
Response from Front Office Supervisor on 4 Feb 2024
Dear Raymond,We appreciate your feedback, and we are glad that you enjoyed your stay with us.We hope to welcome you again in your future travels.

10/10 Excellent

Shannaya

Travelled with family and small children
Liked: Amenities, property conditions & facilities
This is absolutely amazing, the cleanliness of the place, pleasant staff and the close proximity of amenities. I loved my stay and definitely doing it again.
Stayed 13 nights in Jan 2024
Response from Front Office Supervisor on 1 Feb 2024
Dear Shannaya,We appreciate your feedback, and we are thrilled to see that you enjoyed your stay in our property. We are so glad to hear that our place was clean and that our staff was pleasant.We hope to see you again in your future travels to the area.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place of course was perfect😁
Stayed 1 night in Dec 2023
Response from Front Office Supervisor on 1 Feb 2024
Dear Susan,We are so glad to hear that you enjoyed your stay with us and that our property was up to your standards. We hope to see you soon in your future travels.

10/10 Excellent

marilyn

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Office Supervisor on 1 Feb 2024
Dear Marilyn,We appreciate your feedback, and we are thrilled to see that you enjoyed your stay in our property.We hope to welcome you again in your future travels.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024
Response from Front Office Supervisor on 1 Feb 2024
Dear Mr. RichardWe appreciate that you took some of our time to provide feedback of our hotel. We are glad that you enjoyed your stay, and we hope to welcome you back soon.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice. I belive her name was Vadera? She made my check in very nice.
Stayed 1 night in Jan 2024
Response from Front Office Supervisor on 29 Jan 2024
Dear valued guest,We appreciate your feedback, and we are so glad that our front desk agent provides an excellent service at check-in. We would share this feedback with our front desk manager and with the leadership team as a way of celebration for our good work.We hope to see you again in your future travels.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight
The hotel was okay and served the purpose. The room was a 5 but we gave it a 4 because the entire place was just ok. The room layout was great and the breakfast was very good for that type of breakfast. The turkey sausage was very salty. The location to 95 and area restaurants is perfect. We would stay again.
Stayed 1 night in Jan 2024
Response from Front Office Supervisor on 29 Jan 2024
Dear valued guest,We appreciate your feedback, and we are glad to hear that you liked our rooms. We will share the feedback about our turkey sausage with the breakfast department in order to prevent this from occurring in the future. Once again, we appreciate that you took some of your time to provide us with some feedback, since reading what you think about our hotel help us to improve our property and provide the best service.We hope to see you again in your future travels.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious rooms
Rooms are plenty spacious compared to the cramped Holiday Inn rooms. Also rooms are very clean.
Stayed 1 night in Jan 2024
Response from Front Office Supervisor on 29 Jan 2024
Dear valued guest,We appreciate your feedback, and we are so glad that you enjoyed your stay at our property. It is wonderful to see good feedback about the cleanliness of our rooms and we would share this feedback with our housekeeping department, as a way of celebration of their good work.We hope to see you soon in your future travels.

10/10 Excellent

Larry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Overall place to stay. Staff is friendly and helpful.
Stayed 2 nights in Jan 2024
Response from Front Office Supervisor on 25 Jan 2024
Dear Larry,We are glad that you enjoyed your stay in our hotel. We appreciate your feedback, and we are happy to hear that our staff is friendly and helpful.We hope to see you again in your future travels.

8/10 Good

Ying

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area
Stayed 3 nights in Jan 2024
Response from Front Office Supervisor on 24 Jan 2024
Dear valued guest,We are glad to hear that you enjoyed your stay in our hotel. We are also glad that you like that area where we are located. We hope to see you again in your future travels.

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from SpringHill Suites Porst Saint Lucie on 24 Jan 2024
Thank you for your kind review! We look forward to having you back with us.

8/10 Good

Patricia M

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was disappointed shower, as was explained to me was Putin backwards. I had no hot water. The more i waited the colder it got. Maintenance was quick to respond and told me how to het the hot water. I was done with shower so not a happy camper. I called guest services around 8:30 pm. Phone kept getting picked up and hung up. I cared 4 times to no avail. Again disappointed. Guess the only was i would get service is go down to the first floor and wait for someone
Stayed 1 night in Jan 2024
Response from Front Office Supervisor on 24 Jan 2024
Dear valued guest,I apologize that that you were not able to get hot water due to an incorrect installment. We also apologize the front desk agents didn't took your phone call. We would speak with the engineering department in order to fix the shower handle in order to prevent this situation from happening in the future. We will also bring this up to the front desk leadership department in order to prevent this situation from happening in the future. Again, we apologize for the inconvenience.We hope that you decide to come back when you travel in the area.

10/10 Excellent

Vincenzo

Stayed 2 nights in Jan 2024
Response from Front Office Supervisor on 9 Feb 2024
Dear Vincenzo,We appreciate your feedback about our hotel, and we are glad that you enjoyed our property.We hope to see you again in your future travels.

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk Supervisor on 16 Jan 2024
Dear Valued Guest,We appreciate you sharing your experience with us. We hope that you enjoyed your stay in our hotel and that you decide to come back in your future travels.

10/10 Excellent

Kent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and were accommodating. We will be staying there in the future.
Stayed 5 nights in Jan 2024
Response from Front Desk Supervisor on 16 Jan 2024
Dear valued guest,We are so glad to hear that you enjoy your stay and that our staff was friendly and accommodating. We will share this feedback with our team to motivate them and to keep providing the best service. We hope to see you again in your future travels.

10/10 Excellent

Michael

Stayed 4 nights in Jan 2024
Response from Front Desk Supervisor on 16 Jan 2024
Dear valued guest,We are glad that you shared your experience during your stay in our property. We hope to see you again in your future travels.

8/10 Good

Kelli

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was safe and adequate…not amazing, not horrible. Beds a little hard. Breakfast meh. Clean enough but not spotless. Nice staff. We walked to a lot of places including Starbucks and the Dairy Bar.
Stayed 4 nights in Jan 2024
Response from Front Desk on 16 Jan 2024
Dear valued guest. We appreciate your feedback and we will take notes in order to improve our hotel.We hope to see you again when you travel to this area.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, amenities
😀friendly, clean, hospitable...totally recommended 👌
Stayed 2 nights in Jan 2024
Response from SpringHill Suites Port Saint Lucie on 11 Jan 2024
Dear former guest,Thank you for this kind review. We look forward to hosting you again in the future!Regards,SpringHill Suites, Port Saint Lucie

10/10 Excellent

Wesly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from SpringHill Suites Port Saint Lucie on 11 Jan 2024
Dear former guest,Thank you for this kind review. We look forward to hosting you again in the future!Regards,SpringHill Suites, Port Saint Lucie

10/10 Excellent

EILEEN

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from SpringHill Suites Port Saint Lucie on 11 Jan 2024
Dear former guest,Thank you for this kind review. We look forward to hosting you again in the future!Regards,SpringHill Suites, Port Saint Lucie

10/10 Excellent

Jaffia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and quiet The staff was helpful and welcoming
Stayed 7 nights in Dec 2023
Response from Springhill Suites Port Saint Lucie on 11 Jan 2024
Dear former guest,Thank you for this kind review. We look forward to hosting you again in the future!Regards,SpringHill Suites, Port Saint Lucie

4/10 Poor

Angel

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is supposed to do housekeeping only upon request. Well at least that’s what I was told when I call to request housekeeping service after my third night at the hotel without housekeeping service. At the end, I ended up staying 5 nights and housekeeping was never done, and there’s was never a manager available to complain about it. At check out I was told a manager was going to get in touch with me to talk about my experience and so far nobody has reach to me. Definitely not going back and I wouldn’t recommend it.
Stayed 5 nights in Dec 2023
Response from Alberto on 5 Jan 2024
We sincerely apologize for the oversight during your stay. Your experience does not align with our service standards, and we appreciate your feedback. We're actively addressing the housekeeping issue and communication lapse to ensure it doesn't happen again. We regret any inconvenience caused and hope to have the opportunity to make it right in the future.

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Alberto on 5 Jan 2024
Thank you so much for your fantastic 5 out of 5 review! We are delighted to hear that you enjoyed your stay with us. Providing a memorable experience is our priority, and we're thrilled that we met your expectations. Your positive feedback is truly appreciated, and we look forward to welcoming you back in the future.

10/10 Excellent

Ramon

Travelled with family
Stayed 8 nights in Dec 2023
Response from Alberto on 5 Jan 2024
Thank you for the perfect 10 out of 10 review! We're thrilled to hear that you had such an exceptional experience during your stay. It's our goal to provide outstanding service, and we're delighted that we succeeded in making your visit memorable. We can't wait to welcome you back for another fantastic stay.