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Reviews of Hilton Port Moresby Hotel & Residences

5 out of 5
Hilton Port Moresby Hotel & Residences
Wards Road, Hohola, Port Moresby

Reviews

9.0

Wonderful

Rating 10 - Excellent. 72 out of 103 reviews" "
Rating 8 - Good. 16 out of 103 reviews" "
Rating 6 - Okay. 8 out of 103 reviews" "
Rating 4 - Poor. 4 out of 103 reviews" "
Rating 2 - Terrible. 3 out of 103 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Elisheba

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
It was a great stay as usual.
Stayed 1 night in Jan 2024

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AS usual, it was an amazing stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff :)
Stayed 1 night in Nov 2023
Response from Ryan Mikkelson on 29 Nov 2023
Thank you for taking the time to review and rate our hotel. We look forward to welcoming you back in the future.

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Nov 2023
Response from Ryan Mikkelson on 29 Nov 2023
Thank you for taking the time to review and rate our hotel. We look forward to welcoming you back in the future.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People are amazing
Stayed 13 nights in Nov 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business stay in Port Moresby.
First class hotel that has been recently built which means everything is still new and shiny. The lighting in the room was amazing and plenty of plug points for businessman. Service was good but the meals were expensive. Free and efficient airport shuttle.
Stayed 4 nights in Nov 2023
Response from Ryan Mikkelson on 29 Nov 2023
Thank you for taking the time to review and rate our hotel. We look forward to welcoming you back in the future.

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and modern and very confortable. However, the carpet was threadbare and there is no exhaust fan in the bathroom.
Stayed 1 night in Nov 2023
Response from Ryan Mikkelson on 29 Nov 2023
Thank you for taking the time to review and rate our hotel. We look forward to welcoming you back in the future.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, clean, elegant
Stayed 1 night in Oct 2023
Response from Ryan Mikkelson on 29 Nov 2023
Thank you for taking the time to review and rate our hotel. We look forward to welcoming you back in the future.

10/10 Excellent

Chris

Stayed 1 night in Oct 2023
Response from Ryan Mikkelson on 29 Nov 2023
Thank you for taking the time to review and rate our hotel. We look forward to welcoming you back in the future.

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Stayed 1 night in Oct 2023
Response from Ryan on 31 Oct 2023
Thank you for taking the time to review and rate our hotel. We look forward to welcoming you back in the future.

2/10 Terrible

Ivy Nina

Stayed 1 night in Oct 2023
Response from Ryan on 31 Oct 2023
Thank you for taking the time to review and rate our hotel. We look forward to welcoming you back in the future.

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
It was good.
Stayed 1 night in Sep 2023
Response from Ryan Mikkelson on 1 Oct 2023
Thank you for taking the time to review and rate our hotel. We look forward to welcoming you back in the future.

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Ryan Mikkelson on 29 Sept 2023
Thank you for taking the time to review and rate our hotel. We look forward to welcoming you back in the future.

8/10 Good

Joseph

Stayed 2 nights in Aug 2023
Response from Ryan Mikkelson on 29 Sept 2023
Thank you for taking the time to review and rate our hotel. We look forward to welcoming you back in the future.

10/10 Excellent

Kevin, Dallas

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was warm and friendly. The room and bed was very comfortable. We look forward to staying there again in the future.
Stayed 1 night in Aug 2023
Response from Ryan Mikkelson on 29 Sept 2023
Thank you for taking the time to review and rate our hotel and your kind words about our wonderful team. We look forward to welcoming you back in the future.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Ryan Mikkelson on 31 Aug 2023
Thank you for taking the time to review and rate our hotel. We look forward to welcoming you back in the future.

8/10 Good

Aida

Stayed 1 night in Aug 2023
Response from Ryan Mikkelson on 29 Sept 2023
Thank you for taking the time to review and rate our hotel. We look forward to welcoming you back in the future.

8/10 Good

Aida

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that I feel safe being there as a female and that it was quiet and airport shuttle was good for a first timer to check in.
Stayed 2 nights in Aug 2023
Response from Ryan Mikkelson on 31 Aug 2023
Thank you for taking the time to review and rate our hotel. We look forward to welcoming you back in the future.

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the facilities like the pool and gym. Also the room was tidy , clean and very practical.
Stayed 9 nights in Aug 2023
Response from Ryan Mikkelson on 31 Aug 2023
Thank you for taking the time to review and rate our hotel. We look forward to welcoming you back in the future.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't go wrong here
Always good - one of the best in Port Moresby
Stayed 1 night in Jul 2023
Response from Ryan Mikkelson on 31 Aug 2023
Thank you for taking the time to review and rate our hotel. We look forward to welcoming you back in the future.

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and service were great. I would recommend the Hilton to others travelling to Port Moresby.
Response from Ryan Mikkelson on 31 Jul 2023
Thank you for taking a moment to share your experience. I am pleased to hear that in general you found everything to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Just good all over and friendly staff
Stayed 1 night in Jun 2023
Response from Ryan Mikkelson on 31 Jul 2023
Thank you for taking a moment to share your experience. I am pleased to hear that in general you found everything to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Katherine

Stayed 1 night in Jun 2023
Response from Ryan Mikkelson on 31 Jul 2023
Thanks for your 5 star rating of your experience. We look forward to welcoming you back.

10/10 Excellent

Gerard, Seoul

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in May 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton Moresby
We had a good stay at the hotel. Our only issue was the wi-fi. It is free and you have to join Hilton Honours to access it. You can only connect three devices and if you disconnect you cannot reconnect. The Summit bar was very good.
Stayed 1 night in Apr 2023
Response from Ryan Mikkelson on 4 May 2023
Thank you for taking a moment to share your experience. I am pleased to hear that in general you found everything to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Lee Hong

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Ryan Mikkelson on 4 May 2023
Thank you for your positive rating.

10/10 Excellent

Glenn

Stayed 1 night in Apr 2023
Response from Ryan Mikkelson on 4 May 2023
Thank you for your positive rating of our hotel.

10/10 Excellent

Hudson

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly and accommodating it was a wonderful experience.
Stayed 1 night in Feb 2023
Response from Reservations Team on 7 Mar 2023
Thank you for the great feedback!We hope to have you stay with us again.

6/10 Okay

Verified traveller

Disliked: Staff & service
No refund for COVID
Got COVID before travel so was unable to fly internationally to Port Moresby and use the accommodations. Asked for a refund as the cancellation was due to illness. No refund given. Other hotels gave a refund with less notice than this one.
Stayed 1 night in Jan 2023

10/10 Excellent

Glenn

Stayed 1 night in Jan 2023

10/10 Excellent

GLENN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I always have a great stay at this hotell.
Stayed 1 night in Dec 2022

10/10 Excellent

Wally

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay. Staff all friendly. The Mumu dining was excellent
Response from Hilton Reservation Team on 16 Dec 2022
Thank you for the great feedback Wally!We hope to see you on your next stay with us at Hilton Port Moresby.

10/10 Excellent

Dallas

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Unpleasant stay at Hilton.
Front lobby manager is very rude. Lots of miscommunication between Hotels.com and Hilton. My reservation on arrival was told to be cancelled. I have prepaid my room. On the last 2nd night stay, they log me out of my room and even removed all my belongings from the room. Later , they realised it's a mistake and give me my belongings. I lost some personal belongings in the process. It's nothing expensive and I didn't want to persue. The woman lobby manager was very unfriendly and rude. I am not sure she has some problem with Hotels.com but take it out on me.
Stayed 4 nights in Nov 2022
Response from Hilton Reservation Team on 16 Dec 2022
Thank you for the feedback, we sincerely apologise for the poor experience you had with us. We hope your next stay with us will be better.

10/10 Excellent

Glenn

Stayed 1 night in Nov 2022
Response from Hilton Reservation Team on 16 Dec 2022
Thank you for the great feedback!

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean the staff was great. The food at the Hilton was the best i have ever eaten in POM.
Response from Hilton Reservation Team on 16 Dec 2022
Thank you Todd for the great feedback! We hope to see you on your next stay with us.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restful, clean and great food.
Response from Hilton Reservation Team on 16 Dec 2022
Thank you James for the great feedback! We hope to see you on your next stay with us.

10/10 Excellent

Glenn

Stayed 1 night in Oct 2022
Response from RM on 30 Oct 2022
Thank you for your rating

8/10 Good

Osama

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gated premises, beautiful surroundings!
Stayed 1 night in Aug 2022
Response from Ryan Mikkelson on 31 Aug 2022
Thank you for taking a moment to share your experience. I am pleased to hear that in general you found everything to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel and lovely staff
Stayed 4 nights in Aug 2022
Response from Ryan Mikkelson on 31 Aug 2022
Thank you for taking a moment to share your experience. I am pleased to hear that in general you found everything to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

irving

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is nice and the staff were polite..Outside view from my room not to nice..
Stayed 1 night in Aug 2022
Response from Ryan Mikkelson on 15 Aug 2022
Thank you for taking a moment to share your experience. I am pleased to hear that in general you found everything to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

4/10 Poor

Marcus

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
I booked the presidential/chairman suite 2 weeks in advance. When i arrived to checkin at 1425, i was told my room was not ready. I waited about 20 mins before i was told it was ready. When i got to the room, it smelled musty like it hasn't been aired out for quite some time, and the entire suite was not cleaned. It did not smell welcoming at all. So I requested for the room to be cleaned, and after waiting almost 2 hours the room was still not cleaned to standard.Also the aircon in the bedroom was not blowing cold air the entire stay and there were cobwebs in the air vent that i requested to be cleaned prior but wasn't. The waitress that served us at the restaurant forgot to bring my dinner and drink order for another guest because she was distracted due to her flirting with one of our guest. We had to remind her several times for the drink order and food so after waiting over an hour for my food i decided to take my dinner to go. Overall i had a bad experience
Stayed 1 night in Jul 2022
Response from Ryan Mikkelson on 31 Aug 2022
Thank you for taking the time to share your experience about your recent stay at our hotel.. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please reach out to me directly at ryan.mikkelson@hilton.com so we can make it right.

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Ryan Mikkelson on 31 Aug 2022
Thank you for taking a moment to share your rating with us. We look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Mark Joseph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Waki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property are all great! They all go above and beyond to make your stay comfortable.
Stayed 1 night in May 2022

8/10 Good

FLORENCE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2022

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent except for...
Very good, even excellent. Didn't like paying an extra $20 a day for Internet though, thought it was a bit below the belt, but also understand that Internet is still scarce in PNG.
Stayed 9 nights in Apr 2022

10/10 Excellent

Marcus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
was in pom for customer training this hotel ticks all the boxes. the concierge is very helpful and drivers are very safe and aware. will stay again in two weeks
Stayed 4 nights in Mar 2022

10/10 Excellent

Richard

Stayed 1 night in Jan 2022