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Reviews of Seven Stars Hotel

3 out of 5
Seven Stars Hotel
Delmas 33 no 19 a Cote Henfrasa, Port-au-Prince

Reviews

5.8
Rating 10 - Excellent. 5 out of 25 reviews" "
Rating 8 - Good. 6 out of 25 reviews" "
Rating 6 - Okay. 3 out of 25 reviews" "
Rating 4 - Poor. 4 out of 25 reviews" "
Rating 2 - Terrible. 7 out of 25 reviews" "

6.2/10

Cleanliness

6.2/10

Staff & service

6.0/10

Amenities

5.4/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Camoens

Disliked: Staff & service, amenities, property conditions & facilities
The property doesn't look like a hotel, nothing work, the pool was out of service, the TV doesn't work, there is no wifi on property. A restaurant with no food and no beverage not even water. The room only has 2 outlet. If the tv is on that left you with one other choice. No iron or iron board. The worst i ever seen for that price
Stayed 1 night in Oct 2023
Response from Admin on 14 Nov 2023
Thank you for your feedback. We will do everything that we can to make the changes. Please keep in mind that certain factors are out of our control due to the political crisis of the country. Once again, we appreciate your feedback.

10/10 Excellent

Hans

Stayed 2 nights in Dec 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2020
Response from Management on 14 Dec 2020
Thank you for your review.

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything it is very clean the service en General was execellent
Stayed 4 nights in Dec 2019
Response from Management on 30 Dec 2019
We would like to thank you for taking the time to give us a review. We are delighted that you was fully satisfied with our service. We look forward to serving you again real soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
In general it was okay and clean. The staff was friendly. What I like the most was the food in the hotel restaurant was good and not too much expansive. The hotel is also close to the airport.
Stayed 2 nights in Feb 2019
Response from Management on 19 Feb 2019
We appreciate your feedback! Our goal is to always make your stay exceptional. See you real soon.

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2018
Response from Management on 5 Dec 2018
Thank you for your review. We appreciate your feedback!

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Lie on Description
There were no Wi-Fi, even though both the staff and their description online said there was Wi-Fi. Not right to mislead customers like this, especially if one's work require Wi-Fi. And the customer service was also lacking. I would definitely not recommend this hotel.
Stayed 1 night in Feb 2018
Response from Management on 7 Mar 2018
We are sorry you did not enjoy your stay. There is Wi-Fi. Please contact the front desk the next time you run into any issues with the internet during your stay.

8/10 Good

jimy

Needs a lot of work but okay.
The location was very convenient, but the free breakfast ends at 9 am, that’s mean after 9 am One has to pay to eat. The shower head was extremely dirty. The courtesy water In the fridge was very helpful. Overall the stay was okay.
Response from Management on 23 Feb 2018
Thank you for your review. We appreciate your feedback. We will make the necessary improvements to make your next stay a better one.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
THAT WAS A REALLY REALLY BAD EXPERIENCE.
I DID NOT REALLY EXPEND ALL MY TIME IN THIS HOTEL BUT THE DAYS THAT PASSED THERE WERE REALLY REALLY BAD. ALMOST CALLED FOR A REFUND. THE BREAKFAST IN THIS HOTEL WAS THE SAME THING EVERYDAY. ONE DAY WAS TAKING A SHOWER THE WATER CUT OFF RIGHT IN THE MIDDLE OF MY RISING MY BODY. IMAGINE THE FEELING OF IT. COUPLE TIMES HAD TO RUN TO THE RECEPTIONIST TO ASK FOR TOWEL, ONE NIGHT CAME HOME AFTER THREE DAYS THE ROOM NEVER BEEN DONE WHEN I LEFT THE SIGN FOR SERVICE, THE WORST OF IT TOLD THE GUY OK GIVE ME TWO TOWELS AND I CAN DO THE BED MYSELF, HE OPENED 12 ROOMS CAN NOT FIND TOWELS., PLEASE I DESERVE A REFUND. THANK YOU.
Stayed 19 nights in Nov 2017
Response from Management on 14 Dec 2017
Thank you for your feedback. Unfortunately we were never not made aware of the issues that you were having during your stay. We will address all of the issues that you have mentioned. We also would like to invite you back the next time you are in our city for a free complimentary lunch or dinner. We do encourage all of our guests to complete a real time feedback so we may address any issues that you may have during your stay. Thank you once again for making your reservation with Seven Stars Hotel.

4/10 Poor

Steven, california

Disliked: Staff & service, property conditions & facilities, room comfort
Won't go back!
From the beginning of our stay to the end this was pretty disappointing. First they had no record of our reservation. I had gotten a room with two queen beds and took us, 4 men, to a room with one double bed! They did give us what I reserved but the girl who helped us had a bad attitude. The ac in our room worked, it sounded like it was on at least, but did not cool the room. One nice touch was a washed car when we woke up and we did get help for a flat tire. Overall this was a pretty disappointing experience.
Stayed 1 night in Oct 2017
Response from Management on 24 Nov 2017
Hello! We apologize for any problems that you experienced during your stay. We will definitely address all the issues that you stated. if you change your mind, and would like to stay with us in the future please ask for management if you are experimenting any issues the front desk is unable to address. We thank you again for your business!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to downtown or uptown
Lots of hot water, everything is tiled, service is very accommodating. Restaurant is in the basement and tends to be warm. Food needs lots of work. A/C and privacy was great and electricity was consistent.
Stayed 3 nights in Jun 2017
Response from Management on 2 Aug 2017
Hello! We woul like to thank you for leaving your review. Your feedback is greatly appreciated. We are making much improvement, and we hope to see you real soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff good restaurant good food peace of mine near everything transportation airport is about 10 minutes.afordable price
Response from Ultha on 4 Apr 2017
Hello! Thank you very much for the positive feedback. We appreciate your business. Please visit us real soon!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities

4/10 Poor

Carl, Ft Lauderdale

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's just about time
It was just ok

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too much noise in the area
I didn't enjoy my stay at all.its terrible .not what I was expected at all.

2/10 Terrible

Verified traveller

Liked: Staff & service
They had no record of my booking.
I had to full price again in cash. This took most of the money we came with to help others.
Hello! All issues have been resolved. We should receive all reservation made online. We will offer you an additional discount for your next visit. Thank you for your bussiness.

4/10 Poor

Hilson, Miami, Fl

Disliked: Property conditions & facilities, room comfort
Unpressive
Hotel needs an overall make over. Food is somewhat ok.
Response from Management on 31 Jan 2016
Hello! Thank you for your feedback. We are working very hard to make the necessary changes. Referrals are welcome. We appreciate your business.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and very friendly
Overall good experiance and good experiace I would recommend to any one
Response from Management on 31 Jan 2016
Hello! Thank you for this review. We appreciate all feedback. Please visit us soon!

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not good
Response from Management on 7 Nov 2015
We are sorry you did not Enjoy your stay. Please ask for management next time you are here, So we may address any issues you may be experimenting. We are always here for our guests.

6/10 Okay

Carl, ft lauderdale

take off time.
Water get cut off any time,but stay was ok.
Hello! We apologize for the inconvenience. Please contact front desk, or ask to speak to management with any problems you may have during your future stay.. Unfortunately we were unaware of the issue, but we will take the proper course of action to get the issue resolve. Thank you.

4/10 Poor

JIMY

Disliked: Property conditions & facilities
there was no wifi at all, i was there for four long days with no wifi. the staff was very nice, front desk was extremely professional and friendly. and it seemed like that management didn't care about the fact that there was no wifi in the whole place. i do not live there therefore i had to pay for the internet every single day out of pocket.
Stayed 4 nights in Oct 2020
Response from Management on 22 Oct 2020
Hello! We apologized for the inconvenience. We will be working diligently to get the issue resolved. Hope you enjoyed your stay, and will visit us again.

8/10 Good

Jules, Nouveau Brunswick

Travelled with group
Liked: Cleanliness, staff & service
J’ai été flatté par l’hospitalité et l’accueil a l’hôtel, jai deploré le manque de suivi des clients avant l’arrivée
Stayed 3 nights in Nov 2019
Response from Management on 30 Dec 2019
Merci d'avoir pris le temps de nous donner un avis. Nous sommes heureux d'apprendre que vous avez été satisfait du service. Nous espérons que vous pourrez nous rendre visite très bientôt!

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
A regular hotel, did not meet expectations
The maid service is not very good.
Stayed 2 nights in Oct 2017
Response from Management on 12 Dec 2017
Hello! Thank you for your review. If their is anything we could do to make your stay an exceptional one, Please do not hesitate to contact front desk. You may also quickly reach us by doing a real time feedback by logging into your account. We appreciate your business Management