Pongwe Spa Hotels

"This is a lovely hotel in a historic building. It’s walking distance to all the sights of Stonetown. Our room was clean and comfortable. The balcony looked out to the Indian Ocean. Staff were very helpful and friendly, particularly the receptionist who helped us with booking our transfer to the airport at the end of our stay. "

"A arrived 9h30 and didn’t have to wait till 15 o’clock to go to my room. They not only gave the room earlier but gave an upgrade. Very friendly staff "

"The staff 100% make this place, so friendly, so helpful and generally infectious. We cant thank everyone enough for making our honeymoon so special and taking care of us throughout our stay "

"This resort is the closest I've been to a natural paradise. My stay was incredible in every possible way. The Isaraya overwater bungalows are beautifully decorated and you feel like you're living in your own personal paradise looking out onto the ocean, your private pool, and the fishermen who pass by. The food was amazing with lots of different choices of local dishes including fresh fish and fruits daily. The best part of all was the staff. They were so helpful, especially when you try to speak a few words in swahili, and will do all they can to serve you, even dinner on the beach, on request. Beatrice, the hospitality manager, was absolutely incredible and the kindness of the whole team will make your trip exceptional. It is very quiet there, day and night, which is what I was seeking, but no night life except a couple of evenings where there was music, so if you're wanting fun, I'd go elsewhere or you'll need to book a taxi every day. It is about 90 minutes from Stone Town or the spice farm, so most visits will be a full day trip due to the roads. Some people complain about the Maasai, but they guard the property. They made me feel safe, and they are lovely to chat to. Of course they'll try to sell you something, but just be polite, laugh with them, and negotiate, you'll be so glad you did because it'll add to your memories. I personally had an unforgettable stay and I can't wait to go back."

"Great hotel, staff is excellent."

"This is my second time staying at Meliá, and it won’t be my last. It’s not only because the hotel and grounds are beautiful. It’s the staff, they are exceptional, they’re the most friendly, smiley, professional and provide amazing service. Every room is cleaned twice a day and I’ve left valuables lying around and everything has always been safe. My only complaint this time was that there was no working light in the shower but other than that everything was 10/10."

"Really nice stay here and they are very welcoming. "