Property grounds
Check availability

Reviews of Shangri-La Village Resort

4.5 out of 5
Shangri-La Village Resort
Gharipatan, Pokhara

Reviews

7.4

Good

Rating 10 - Excellent. 3 out of 13 reviews" "
Rating 8 - Good. 7 out of 13 reviews" "
Rating 6 - Okay. 0 out of 13 reviews" "
Rating 4 - Poor. 2 out of 13 reviews" "
Rating 2 - Terrible. 1 out of 13 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice+ hotel
Nice hotel, but can use an upgrade. Showers did not have consistent pressure or temperature.
Stayed 3 nights in Nov 2019
Response from Samir on 13 Nov 2019
Dear Guest, Greetings from Shangri~La Village Resort, Pokhara! Thank you for the review and as per your constructive comments, we have started to make the necessary changes. You will definitely experience better during your next visit. Thank you. Regards Samir

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truely awful
In describably bad hotel Rats Poor staff Lack of English Fawlty Towers
Stayed 3 nights in Jun 2018
Response from Samir on 4 Jul 2018
Dear guest, Thank you for sharing your feedback. Your comments are well noted, will ensure that you experience the best on your next visit. Best Regards, Samir Banerjee General Manager

10/10 Excellent

Pertti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old style luxury hotel
Really friendly athmospere. Old style glory. Felt like home.
Response from Gupta Giri on 11 May 2018
Dear Guest, We are very much delighted to know that you have enjoyed your stay with us. Look forward to welcome you & your guest in near future.

8/10 Good

Zofia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to chill
Very good hotel with friendly staff, testy food and never too crowded pool! Not really a walking distance from the lakeside but the hotel offers free transfer a few times a day. Very poor internet connection but it's pretty normal in Himalayan region. Being almost 5 months pregnant my husband and I enjoyed our week stay at this hotel as it gave a chance to relax but also see places/do things nearby.
Stayed 7 nights in May 2017

8/10 Good

J, USA

Liked: Cleanliness, property conditions & facilities, room comfort
Good, clean, inexpensive hotel but isolated
The was always a good choice when visiting Pokara, but its location is now somewhat isolated. In the day when Lakeside was a bunch of tawdry shops, low rent accommodation and cheap restaurants it was a good choice to get away from the noise. Since then better hotels, like Temple Tree, are at Lakeside and a better choice
Response from Bhaskar Bhattarai on 18 Mar 2017
Dear guests Thank you for your wonderful review posted for us. We keep trying our level best to provide the quality of service and we look forward to serve you again in near future. Regarding the location, we provide the shuttle service to Lakeside in each hour and make comfortable. Thank you

10/10 Excellent

Susan, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shangri-la Village is a lovely experience
My husband and I had a lovely two days stay at Shangri-la. The welcome when we first arrived to the attentive staff in the dining room and also the room staff was great. The food was excellent and the rooms, clean spacious and very very comfortable. We really enjoyed our stay and would recommend to others.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Tiziana

Liked: Staff & service, room comfort
Disliked: Cleanliness
Non fatevi ingannare dalle foto!
Peccato che un resort così bello come deve essere stato sia stato così lasciato andare! Camere e bagni moooolto datati, sporchi, addirittura hanno dipinto le piastrelle di nero per nascondere il tutto!!.!. Poi lo staff gentile e molto disponibile!
Stayed 5 nights in Oct 2018
Response from Samir on 14 Nov 2018
Dear Guest, Thank you for your review and the management have noted the comments and have taken steps to improve on the guest experience. You will definitely experience better during your next visit. Thank you. Regards, Samir

4/10 Poor

boss, 日本

Liked: Cleanliness
Disliked: Property conditions & facilities
世界で有名なシャングリラホテルとは違います
なんとなく雰囲気はいいのですが、部屋にスリッパがなかったり、部屋のマットの上に乗った瞬間にマットが滑り酷く体を打って痛かったりなどどことなくイマイチでした。
Stayed 1 night in Jun 2018
Response from Roshan Bantawa (Mr.) on 12 Jul 2018
Thank you for your review. We are glad that you liked the atmosphere and also regret about the small accident in the room. We will definately improve and next time when you visit us you will have a wonderful stay. Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
清潔で落ち着くホテルです。天気の良い日は、アンナプルナ連山が、一望出来ます。 ポカラのレークサイド、そして空港まで無料送迎バスあり。近くにあまりレストランがない。m
Stayed 1 night in Mar 2018
Response from グプタギリ on 13 May 2018
お客様、 私たちの財産とそのサービスについてのコメントを書く時間を割いてくれてありがとう、ありがとう。近い将来にあなたとあなたのゲストを歓迎するのを楽しみにしています。

8/10 Good

blackypapa

Liked: Cleanliness, staff & service
庭の綺麗なホテルだが観光中心地からは遠い
庭はとても綺麗でアンアプルナの山々もよく見えた。滞在型の人には良い。観光地中心地から離れているので夜外出するのは難がある。
Response from Bhaskar Bhattarai on 24 Jan 2017
Dear Guests Thank you very much for your review posted for our resort. We provide the shuttle service to the Lakeside in every hour. We look forward to serve you again in your next visit to Pokhara. Thank you

8/10 Good

YOSHINOBU

Liked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Hirorin, Osaka,Japan

Liked: Staff & service
湯が出ない
バスタブがあっても湯が出ない。シャワーすらできない状態。そのため2泊目は部屋を替えてもらいましたが、お湯は夜の6時過ぎてからしか出なかった。勢いは弱くバスタブがあるが溜められない状態でした。部屋の掃除は行き届いていました。