Hotel Dekat Gunung Puisi

"Five stars for the staff alone! Sophie at the front desk was very professional, kind, and so helpful from check-in to check-out. She also went above and beyond to help me with transportation back to Hanoi. The rooms are beautiful and, most importantly, very quiet—perfect for getting a good night's rest in a busy city. The central location and terrace view are unbeatable. I'll definitely be back! The breakfast buffet was amazing."

"Was a great experience and friendly front desk staff"

"Our room was a king room with balcony. The bed is very comfortable. Good sized bathroom with large shower. Food is excellent. Staff go above and beyond to make your stay enjoyable. Halong Bay is serene and a nice change from the busy Vietnam cities. Unfortunately, there is garbage floating in the bay that the country needs to address."

"The highlight of my Vietnam trip I had a blast. My main issue was with their lack of coordination when it came to payment. They sent me a false billing statement that I had email about to be reassured I wasn’t being over charged. Then on the voyage, they wrongly tried to overcharge us for cocktails, and we had to insist that the manager was wrong to sort out the charge. There are a few other instances of this un-attentiveness that I will spare the details of. Overall had a lovely time and they...

"A true 5 star hotel, room was spacious, new, and clean. The staff were friendly, and breakfast was amazing. Highly recommended. We will definitely return "

"We had a wonderful stay in Halong Bay on Victory Star Cruise! "

"Had a great stay with impressive attention to detail throughout. The room was beautiful with an amazing view, making it a truly relaxing experience. The staff were very attentive, especially when it came to my dietary requirements, which I really appreciated. Highly recommend! "

"The room was cute and had a fun vibe to it. The owner was very accommodating to our needs."

"Tàu sạch ,an toàn , nhân viên thân thiện . Giá phù hợp với dịch vụ trên tàu "

"Resepsjonen var fleksibel, vi ankom 12:00. Fikk rom selv om innsjekk ikke var før 14:00. Frokosten var grei, det virket som det bare var oss på hotellet. Så det var ingen frokost buffé, men de hadde to retter man kunne velge mellom."

"Amazing place with an astonishing view. The lady that escorted us to the room is very friendly and walks you through the place so you know where everything is. Great location for food and shopping. "

"Everything about my cruise was wonderful. I would definitely recommend"

"Lily moved me to another cruise with no notice. They actually sent me to the dock for another company without informing me that they changed my reservation. I was standing on the dock with no choice but to get on the Aqua Cruise or be stranded in Ha Long Bay with no hotel. They refused to refund me my one night stay and Hotels.com refused to do anything about it. Do not book with Lily. Do not use Hotels.com. they are not respectable companies. "