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Reviews of John Carver Inn & Spa

3 out of 5
John Carver Inn & Spa
25 Summer Street, Plymouth, MA

Reviews

8.0

Very good

Rating 10 - Excellent. 387 out of 1002 reviews" "
Rating 8 - Good. 312 out of 1002 reviews" "
Rating 6 - Okay. 170 out of 1002 reviews" "
Rating 4 - Poor. 91 out of 1002 reviews" "
Rating 2 - Terrible. 42 out of 1002 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Ang

Travelled with partner
Liked: Staff & service
Lots of construction noise starting at 9am. Lots of construction going on. No hot water for several days. No cleaning service all week.
Stayed 1 night in Apr 2024

8/10 Good

Ang

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the convenience of being close enough to walk to Plymouth landmarks. But I wish there was complementary coffee in the lobby especially in the morning. It was a major inconvenience to walk several blocks to get coffee.
Stayed 6 nights in Apr 2024
Response from John Craver Inn Staff on 1 May 2024
Hello Ang,Thank you for your review. I am sorry to hear that you felt that you needed to go so far for coffee, We do stock a coffee maker and all the accouterment for enjoying coffee in your room, as well as the restaurant on property were both options for you.

2/10 Terrible

Julie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Don’t let those quaint historic photos of rooms fool you, our room looked nothing like it. This hotel is old and tired. There reception desk, lobby, elevator everything is run down and not at all well maintained. There Hearth & Kettle restaurant is closed. This is a sad run down place. They need to close for several months and renovate the entire experience. Open again when they are a historic hotel and not a run down dilapidated building. Sad so sad.
Stayed 1 night in Apr 2024
Response from GM on 28 Apr 2024
The Hearth n Kettle left in 2020 and I believe no longer has any locations open.We do not advertise them as being at this location . We do have a restaurant we have had CJs restaurant and the food is amazing. We have been undergoing renovations since last year and our rooms have all been newly renovated. I do apologize you did not enjoy your stay and do hope you will try us again in the future.

8/10 Good

Qian

Stayed 1 night in Apr 2024
Response from John Craver Inn Staff on 1 May 2024
Hello Qian,Thank you for your ranking of our property!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from John Craver Inn Staff on 1 May 2024
Hello Diane,Thank you for your ranking of our property!

8/10 Good

Joseph P

Travelled with partner
Liked: Staff & service, amenities
Have stayed here before and like it, but this time found hair and a stain on one of the beds sheets.
Stayed 1 night in Apr 2024
Response from John Craver Inn Staff on 27 Apr 2024
Hello Joseph,Thank you for your review. We appreciate the information and apologies that we fell short of our normal standards of cleanliness.

4/10 Poor

Judy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
pool was not very warm being an indoor pool . macy temp was 76 . brought grandkids to swim in indoor pool couldn’t even do that !
Stayed 1 night in Apr 2024
Response from GM on 28 Apr 2024
Thank you for the feedback

8/10 Good

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids loved the water slide!
Stayed 1 night in Apr 2024
Response from John Craver Inn Staff on 24 Apr 2024
Justin,We are thrilled to hear everyone enjoyed their stay with us. We are so grateful for your review!

10/10 Excellent

Debbie

Travelled with family and small children
Liked: Amenities
Very nice room and adjoining restaurant was excellent Kids enjoys the pool. Would stay there again
Stayed 1 night in Apr 2024
Response from John Craver Inn Staff on 24 Apr 2024
Debbie,We are so happy you enjoyed your stay with us and we look forward to having you stay with us again.

6/10 Okay

Linda

Travelled with family
Liked: Cleanliness, property conditions & facilities
For a party of four, not enough bath towels. We were using damp towels as a result. The pool towels were extremely skimpy!! Really foolish because then we just used more! The water in the pool was cold! Never warmed up. That's our last stay at John Carver. Too bad, we've stayed before but no more. Things have changed...
Stayed 1 night in Apr 2024
Response from GM on 28 Apr 2024
Thank you for your feedback

6/10 Okay

Emily

Liked: Cleanliness, staff & service
Pool heater was broken, and we were not told. The only reason to really stay at this hotel is for the pool. If we had known, we would have stayed somewhere else. We were very disappointed.
Stayed 2 nights in Apr 2024
Response from GM on 28 Apr 2024
Thank you for your feedback

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Ants in my room
Stayed 2 nights in Apr 2024
Response from GM on 28 Apr 2024
Maintenance has been notified and the issue resolved we apologize for your inconvenience

8/10 Good

Monica

Travelled with family
Liked: Cleanliness
We were pleasantly suprised to see the rooms were updated vs. what was shown on their website. The hotel is walkable to the cute main street area & very close to plymouth rock. The hotel had an arcade which was a nice surprise as well. The pool was the downside and was one of the main reasons why we visited. The indoor pool water was very cold and my kids were only able to stay in it for less than an hour before their lips turned blue and they needed to get out. The hot tub was only for 16 which they were also dissappointed about.
Stayed 1 night in Apr 2024
Response from GM on 21 Apr 2024
Thank you for your review!

6/10 Okay

Meagan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly and helpful and the room was clean. The pool area was very dirty in the afternoon when we were there and then worse the next morning. The rooms could use an upgrade with an old heater and ancient looking carpeting. The area around the building and right outside our window had trash and tarps hanging on the fences.
Stayed 1 night in Apr 2024
Response from GM on 21 Apr 2024
Thank you for your feedback

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great workers and service!
Stayed 1 night in Jan 2024
Response from GM on 21 Apr 2024
Thank you

8/10 Good

Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in a renovated room. Came out really nice. Only complaint we had was hot tub was broken. Someone broke switch , so no bubbles.
Stayed 1 night in Apr 2024
Response from GM on 21 Apr 2024
Thank you for your review!

10/10 Excellent

Keezay

Travelled with family
Liked: Staff & service, property conditions & facilities
Love the pool for the kids and staff was nice
Stayed 1 night in Apr 2024
Response from John Craver Inn Staff on 24 Apr 2024
Thank you for your review. We are so glad you enjoyed your stay with us.

10/10 Excellent

Jayden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 21 Apr 2024
Thank you

6/10 Okay

Ryan

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I planned a impromptu trip for my birthday with my 7 yr old. Picked this place cause of the water slide and Restaurant. The restaurant was closed, slide wasn't working. And the pool was ice cold.
Stayed 1 night in Apr 2024
Response from FD on 14 Apr 2024
I am so sorry about your unenjoyable stay the restaurant is closed for dinner on Monday and Tuesday but it is open daily for breakfast during the offseason. Unfortunately we cannot turn the slide on unless a lifeguard is on.

8/10 Good

pattijean

Stayed 1 night in Apr 2024
Response from GM on 28 Apr 2024
Thank you

4/10 Poor

Samantha

Stayed 2 nights in Apr 2024
Response from GM on 28 Apr 2024
Thank you

10/10 Excellent

Robert, Birmingham

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very convenient hotel to the centre of Plymouth, everything in easy walking distance and parking!
Stayed 1 night in Mar 2024
Response from FD on 3 Apr 2024
Thank you

6/10 Okay

Dennis

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was nice, we booked this hotel because of the really cool pool for our child and we went to go use it and it and there was clumps of hair and a film on the entire pool. We were told by a guest that the pool was not working, i wish that there had been a sign or post on the door. It was a huge let down for a young child. We ended up going to the small arcade located on the same floor so she got to have some fun. Just really disappointed about the pool situation that was the main reason for choosing this hotel. After a 4 hour drive looking forward to relaxing and playing in the area
Response from FD on 3 Apr 2024
Thank you

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Checking in was not the best and unprofessional . And during our stay we could hear anyone from outside . Late night . And early morning . Very noisy .
Stayed 1 night in Mar 2024
Response from FD on 3 Apr 2024
We apologize you did not enjoy your stay and appreciate the feedback

10/10 Excellent

Tonimarie, Fall River

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from FD on 3 Apr 2024
Thank you

2/10 Terrible

Colette

Disliked: Cleanliness, staff & service, property conditions & facilities
Premium room was tiny. I called and specifically asked and paid for a premium room and was givin small not newly renovated. Special occasion very disappointed with this hotel.
Stayed 1 night in Mar 2024
Response from FD on 3 Apr 2024
Thank you for the feedback

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Very professional staff
Stayed 1 night in Mar 2024
Response from FD on 3 Apr 2024
Thank you

6/10 Okay

Jennifer

Stayed 1 night in Mar 2024
Response from FD on 3 Apr 2024
Thank you

4/10 Poor

Lillian

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Our 1st time here was not the experience we had expected! We pull up and seems like construction was going on. Seemed as 1 door to come in but 2 to leave. The heat in the room didn’t really seem hot enough. The pool was COLD and the hot also when I brought it to their attention they claimed they had someone working on it clearly they didn’t. We came here for the pool and hot tub! They ran out of towels to dry off with. We ordered food to go and waited 45 minutes for a cold burger and fries.
Stayed 1 night in Mar 2024
Response from FD on 3 Apr 2024
Thank you for your feedback

10/10 Excellent

Alissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from FD on 3 Apr 2024
Thank you

2/10 Terrible

Carol

Stayed 1 night in Feb 2024
Response from FD on 3 Apr 2024
our apologies for not meeting your expectations

4/10 Poor

Katie

Stayed 1 night in Feb 2024
Response from FD on 3 Apr 2024
Thank you

10/10 Excellent

Jax

Stayed 1 night in Feb 2024
Response from FD on 3 Apr 2024
Thank you

10/10 Excellent

nathan w

Travelled with family and small children
Liked: Property conditions & facilities
We enjoyed our second stay on the property. We stayed in a room that was recently renovated, clean and had everything we needed (except a hair dryer). The pool is perfect for young kids and the lifeguard was on top of everything. The location is perfect, having the ability to walk to all the local shops and places to eat.
Stayed 1 night in Feb 2024
Response from FD on 3 Apr 2024
Thank you for the great review

6/10 Okay

Christina

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
It was okay to break up the vacation for the kids, but I wouldn't come back. The phone didn't work, The alarm clock didn't work, the first day the kids could use the slide with a floatie the second day they couldn't. I think that it was just a very inconsistent stay. The guy that checked us in had a huge attitude but the girls the second day were very nice. If you leave the property you need to have your key on you or the door is locked which thank God I had on me when I came back around 8 pm which nobody's told me. The pool was small but okay, there was never any towels in the pool towel bin both days , and you can't bring the ones from the room. The rooms also looked absolutely nothing like online either. I'd give it about a 4/10.
Stayed 1 night in Feb 2024
Response from FD on 3 Apr 2024
Thank you for your feedback

10/10 Excellent

Sarah

Stayed 1 night in Feb 2024
Response from FD on 3 Apr 2024
Thank you

2/10 Terrible

Veruschka

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bathroom very dirty
Stayed 1 night in Feb 2024
Response from FD on 3 Apr 2024
Sorry about your experience

10/10 Excellent

Richard

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from FD on 3 Apr 2024
Thank you

2/10 Terrible

Danielle

Disliked: Cleanliness, property conditions & facilities
Response from FD on 3 Apr 2024
Our apologies for not meeting your expectations

8/10 Good

Natercia Borge

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
It was nice for a quick night out with the kids but wasn’t very clean, definitely outdated. The pool area smelled like chlorine so bad that it was hard to breathe. And there were shipping containers all around the parking lot. Was a mess. Staff was sweet.
Stayed 1 night in Dec 2023
Response from FD on 3 Apr 2024
Apologies you did not enjoy your stay

8/10 Good

Heather

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Edith Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Choice
It was very comfortable, it definitely needs some upgrades but over all it was very comfortable
Stayed 1 night in Jan 2024

8/10 Good

Timothy

Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Carmen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Shaun

Liked: Staff & service
Disliked: Cleanliness
The halls and pool area were not clean. The carpets need a vacuum and professional cleaning. I know it's tough with the amount of people that frequent these areas but vacuuming 2x a day would help. The glass on the door to the pool and main entrance were filthy. We woke at 9:01 to hammering. It would have been nice if we were made aware of this before hand. We go a few times a year and I don't remember it like this. I'm hope it will be addressed for future guests. The staff is always amazing and helpful.
Stayed 1 night in Jan 2024

2/10 Terrible

lisa

Stayed 1 night in Jan 2024
Response from FD on 3 Apr 2024
we apologize for not meeting your expectations

8/10 Good

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Amy

Travelled with family
Liked: Amenities
Stayed 1 night in Jan 2024

8/10 Good

Kendra

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023