Hotels in Pleasure Point, Santa Cruz

"The cleanliness of the room was poor in my opinion. The bathroom walls were dirty with what appeared to be blood and stool. The area around the bathtub had viable water damage that lifted the wall making it look stained and in poor appearance. "

" Very spacious clean room. We enjoyed our stay."

"Check-in there was a kiosk with someone to check in with on a screen even though there was a receptionist inside the office. Entering the room the air felt musty and humid in the room. It needed to be aired out after it got cleaned. There was no welcome instructions on pool hours, wether we needed a key or not for the pool. No WIFI information. First time there was no welcoming letter with guides. The beds were nicely made. There was 1 towel for a room of 4 people. My husband had to go ask for towels at the kiosk instead of the person at the front desk. The bedside table was dirty, it still had a ring from a cup on it. There was an opened soap bar sitting in the shower soap holder. I actually went out and purchased cleaning supplies to clean the shower floor. After a shower, we had to ask for a large amount of towels due to how bad the water went out of the shower and into the rest of the bathroom. The pool and hot tub. It wasn't the cleanest, you can tell the wall tiles need a scrubbing. It was relaxing for about 10 minutes until families started to come in and the children were getting in the hot tub. Unapologetically, accidentally stepping on our feet, hitting our knees. Max people in the hot tub according to rules was 8. There was way more than that after 10 minutes, no longer relaxing. We left the pool area. Towel service staff was kind. Will never stay at this hotel again. Male guest in the morning was extremely loud sounded as if he was in our room. "

"The hot tub was amazing in the room. Everything was very well cleaned, and the staff were sweet. Food was great! "

"Restaurant was good"

" Absolutely amazing location, easy walk to the beach and boardwalk, Beach volleyball, the super long dock, and electric bike rentals and the coastal bike path right there. Easy to get to downtown, lots of food options, and even a convenient store within walking distance. A little rough around the edges with the room and pool quality, but very reasonable for the price. Would definitely stay there again, my teenager loved it too. I love being able to hear all the kids playing on the soccer field."

"Unfortunately, my stay at this property was quite disappointing. The room did not meet basic cleanliness expectations. There were visible long strands of hair (including what appeared to be blonde human hair and dog hair), which made the space feel poorly maintained. Noise was also a significant issue. Other guests were inconsiderate late into the night, and there was no effective way to address it. I attempted to contact the front desk, but it appears it is not staffed 24 hours, and calls were redirected to voicemail, which left the situation unresolved. Additionally, the staff seemed overwhelmed and, at times, came across as unpolite, which made interactions less pleasant than expected. Overall, due to the cleanliness concerns, lack of support during the night, and overall experience, I would recommend considering alternative accommodations if possible."

"I highly recommend if it's your first time doing a resort and spa. I felt it had a little bit of everything. It has a hiking and trailing, himalayan sauna, steam room, a spa/massage, pool, yoga and fitness, pricey-but good food,room service, great staff and even a menu for your dog! My fur baby even have his own free package goodies! It' definitely a nice quiet and family friendly place. I highly recommend!"

"very friendly staff, nice location, easy parking"