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"Staff was very disorganized. Check-in process was not efficient. Servers were essentially absent. Shuttle service was a disaster (had book in for the shuttle during check in, however when it came time to board the shuttle it became first come first served). "

"Hotel is clean and staff are friendly. There are times (between breakfast / lunch / dinner) where the food options are limited. Nightly shows are average. Pools are wonderful; but close early - 6pm. Overall a great experience "

"Beautiful setting, lots of shade, right on the beach, rooms were impeccably clean and modern. Welcome staff don’t do a great job of explaining the amenities or food offerings, but we were able to discover them ourselves or from guests who had been there a few days before us. Zero entertainment, which suited us just fine, but our teen found it hard to keep busy. "

"We only stayed 3 nights. Staff relatively nice and the view was beautiful. Room was a little outdated and garbage laying around outside in some areas. Pools were nice. Food was not very good and little selection "

"The bar staff (restaurant and swim up bar) and omlette makers need an attitude adjustment. Otherwise, everything was great."

"Everything about this place is fantastic except for the meals my wife and I had at their 5’o clock somewhere restaurant. The food was awful and their drinks up there were the worst we had in Costa Rica. Other than that, great experience. "

"Cold water and frequent blackouts "

"3rd time to this resort. The Westin club rooms and pool area have improved but food selection and quality has slipped a bit. Premium liquor package did not include pinot Grigio and still a bit suspicious of alcohol content in the whisky I had; I never got a buzz! The concrete paths throughout the resort need a good cleaning and re-coating. Happy with our club level suite and room amenities. Dinner reservations are a bit of a game…club personnel made them for 4 days in advance when we arrived but after that had to use the app which was frustrating. It only works same same and have to log on at 8am. "

"Clean room, beautiful landscaping, clean pool, quiet, about 5 min walk from beach . However hotel looks a little worn, needs some upgrading"