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Beautiful property and first time staying at a Townplace Suites. Will definitely book this again if in town.
Marisa
Stayed 1 night in Apr 2024
Response from Chloe Powell - Digital Marketing Manager on 15 Apr 2024
Marisa,Thank you so much for the kind words about your stay. We greatly appreciate the feedback and we can't wait to see you again in the future!
6/10 Okay
Diane
Travelled with family
8 Apr 2024
Liked: Cleanliness
We were disappointed in the WIFI. It was very inconvenient.
The bathrooms needed deep cleaning.
Diane
Stayed 1 night in Apr 2024
Response from Chloe Powell - Digital Marketing Manager on 15 Apr 2024
Diane,Thank you for taking the time to voice your concerns about your stay. I am sorry for these inconveniences, and will be discussing your feedback with the team.
Very clean and modern property. I will likely stay there again.
David
Stayed 1 night in Nov 2023
Response from Chloe on 20 Nov 2023
Thank you for taking the time out of your day to leave a positive review. We are thrilled to see that we provided you with a great experience at our hotel.
Did not have housekeeping services available when requested.
Francis
Stayed 7 nights in Sep 2023
Response from Chloe on 23 Oct 2023
Francis,Thank you for bringing your concerns to our attention. These matters will be further reviewed by our management team as we strive to provide quality lodging accommodations to all our guests.
Great location, breakfast, pool, spacious rooms, and wonderful staff -- our favorite place to stay in Cranberry, PA!
William
Stayed 1 night in Sep 2023
Response from Chloe on 23 Oct 2023
William,We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of my entire team, thank you! We look forward to your return and travel safe.
This hotel had great staff and the room was very spacious and clean. We wish we could've stayed there longer than a night.
Courtney
Stayed 1 night in Sep 2023
Response from Chloe on 23 Oct 2023
Courtney,Thank you for staying with and taking the time to share your review. Our employees are empowered to make the stay of each of our guests personalized and comfortable. We look forward to your return!
Property was excellent and short drive to downtown
Janine
Stayed 3 nights in Jul 2023
Response from Chloe on 11 Aug 2023
Janine,Thank you for the 5/5 rating. We are pleased to read that you had an excellent stay. Safe travels, and we look forward to having you visit us again in the future.
A seem less check-in. Nice big room with super comfortable bed.
Kevin
Stayed 1 night in Jul 2023
Response from Chloe on 2 Aug 2023
Kevin, Thank you for staying with us and taking the time to give us this 10/10 rating. We are pleased to see that you had an exceptional stay. Safe travels, and we look forward to having you visit us again in the future.
Dear Kathy,Thank you for the 5/5 rating. We are pleased to read that you had a nice stay. Safe travels, and we look forward to having you visit us again in the future.
Response from TownePlace Suites by Marriott Pittsburgh Cranberry on 12 Jun 2023
Dear Matthew,Thank you so very much for taking the time to let us know about your stay! We are so happy that you enjoyed your time with us. We would love to have you back the next time your travel brings you to this area. Thank you and hope you have a wonderful day!
My only complaint would be that there was a woman who I believe was taking care of the breakfast buffet that was talking loudly and complaining about some employees in the lobby, and she was very loud about it.
Jeffrey
Stayed 1 night in May 2023
Response from TownePlace Suites by Marriott Pittsburgh Cranberry on 12 Jun 2023
Dear Jeffrey,Thank you so very much for taking the time to let us know about your stay! We are so happy that you enjoyed your time with us. We would love to have you back the next time your travel brings you to this area. Thank you and hope you have a wonderful day!
Response from TownePlace Suites by Marriott Pittsburgh Cranberry on 12 Jun 2023
Dear Samantha, Thank you for your review of TownePlace Suites by Marriott Pittsburgh Cranberry Township. We are so thrilled to hear that you enjoyed your stay with us. We hope that you stay with us again soon when you are in the area!
Clean and friendly staff. They also had a nice little food pantry for snacks.
Tracey
Stayed 2 nights in May 2023
Response from TownePlace Suites by Marriott Pittsburgh Cranberry on 12 Jun 2023
Dear Tracey,Thank you so very much for taking the time to let us know about your stay! We are so happy that you enjoyed your time with us. We would love to have you back the next time your travel brings you to this area. Thank you and hope you have a wonderful day!
Very clean and well maintained. The rooms were actually better than what the pictures showed on the website.
The breakfast offerings are a bit limited. Eggs and sausage tasted pretty bland. Excellent coffee though :)!!
Mercy
Stayed 1 night in Apr 2023
Response from TownePlace Suites by Marriott Pittsburgh Cranberry on 12 Jun 2023
Dear Mercy,Thank you for sharing your experience at our hotel. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at TownePlace Suites by Marriott Pittsburgh Cranberry Township, and we hope you choose to stay with us again whenever your travel needs bring you back to the area.
The breakfast was terrible. It wasn’t fully stocked and the meat was gross and undercooked or old or something.
Andrea
Stayed 1 night in Apr 2023
Response from TownePlace Suites by Marriott Pittsburgh Cranberry on 12 Jun 2023
Dear Andrea,Thank you for sharing your feedback. Providing guests with an enjoyable and memorable experience is a key priority for us. On behalf of our entire team, I sincerely apologize for falling short of your expectations. I will be sharing your feedback with our team. Thank you for choosing to stay with us and hope to see you again!
Our suite was very private and quiet. The outdoor seating and BBQ area was very inviting. Everything was very clean. And the staff was very friendly! Great place for our mini honeymoon!
Sue
Stayed 1 night in Apr 2023
Response from Chloe on 25 Apr 2023
Dear Sue,Thank you for sharing your positive experience with us! We're happy to hear that our staff provided you with friendly service and that you had a great mini honeymoon with us. We appreciate your kind words and look forward to the opportunity of welcoming you back again in the future.
10/10 Excellent
Amanda
23 Apr 2023
Amanda
Stayed 2 nights in Apr 2023
Response from Chloe on 25 Apr 2023
Dear Amanda, We are so glad you had a 10/10 experience with our hotel! We hope to see you again.
easy in and off the highway, clean, quiet, friendly staff, what you want when on the road.
Michael
Stayed 1 night in Apr 2023
Response from Chloe on 25 Apr 2023
Dear Michael,Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay and found our location convenient, clean, and quiet. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future.
Great amenities, and location. The front desk rep, Kristen was wonderful.
We'll be back!
Philip
Stayed 2 nights in Apr 2023
Response from Chloe on 25 Apr 2023
Dear Philip, We're thrilled that you enjoyed your stay with us and that you're planning to return in the future. We look forward to welcoming you back and providing you with another great experience.
10/10 Excellent
Shirley
Travelled with family, Travelled with family and small children
We stayed at this all-suite hotel to celebrate family members
birthdays. Family traveled from Detroit, Alabama and Pittsburgh, 15 of us in all.
Our kids from Alabama are expecting their first child and we surprised everyone with the help of the amazing staff.
There is a plethora of places to seat and their were enough tables and chairs for all of us to enjoy a family meal.
The pool is so warm and the rooms are well appointed and clean. Thanks to Bonnie and her wonderful staff for making our time there so special.
Shirley
Stayed 2 nights in Mar 2023
Response from Chloe on 28 Mar 2023
Dear Shirley, Thank you for sharing your recent experience at our hotel. It's wonderful to hear that the hotel was able to accommodate your family of 15 people and that you had a memorable time celebrating. We will pass along your kind words to Bonnie and her wonderful staff. Thank you for choosing this hotel for your celebration, and we hope to see you again soon.
Nice hotel & close to restaurants & shopping. Room was clean & spacious. One of the bulbs on the bedside lamps was burned out so reported to Front Desk. Found out that Maintenance was not available until next day. Why isn't Maintenance available when guest are there? Hours should be changed to have someone available from 3 pm to 11 am - hours when guests are there. Also the light above the table burned out while we were there. Again, nobody available to change the bulb.
Breakfast was mediocre. Not much selection. Not even waffles. Have better breakfast choices at Comfort Inns.
Basir
Stayed 1 night in Jan 2023
Response from Chloe on 6 Feb 2023
Maintaining a pleasant atmosphere within our guest rooms is always a key priority. On behalf of our entire team, I sincerely apologize for falling short of not only meeting your expectations but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. As a valued customer, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!
Dear Guest. I want to thank you for staying with us. I am so happy to hear you enjoyed your breakfast and room. We look forward to your next visit to Towneplace Suites by Marriott Pittsburgh Cranberry Township.
8/10 Good
William
27 Nov 2022
William
Stayed 2 nights in Nov 2022
Response from Leonardo Ch. on 30 Nov 2022
Dear William. Thank you so very much for taking the time to let us know about your stay! We are so happy that you enjoyed your time with us. We would love to have you back the next time your travel brings you to this area. Thank you and hope you have a wonderful day!
Dear Guest. Thank you for your 10 stars rate of Towneplace Suites by Marriott Pittsburgh Cranberry Township. We are so thrilled to hear that you enjoyed your stay with us. We hope that you stay with us again soon when you are in the Cranberry Township area!
6/10 Okay
Paula
15 Oct 2022
C
I don’t understand how things that are broken don’t get addressed.
Lights burned out in the room, a kitchen sink that leaked water from inside the cabinet onto the floor and a toilet paper holder dangling from the bathroom counter.
I understand things break when people are in and out of the room but didn’t the person who cleaned the room
notice these things? Does it just not matter anymore?
Paula
Stayed 1 night in Oct 2022
Response from Leonardo Ch. on 3 Nov 2022
Dear Paula. On behalf of our entire team, we apologize for the concerns you shared about your experience. I have addressed your issues with our team. I assure you that we are working diligently to ensure a similar situation does not occur in the future. Thank you for staying with us.
10/10 Excellent
Jaime
4 Oct 2022
Jaime
Stayed 1 night in Oct 2022
Response from Leonardo Ch. on 3 Nov 2022
Dear Jaime. Thank you for your 10 stars rate of Towneplace Suites by Marriott Pittsburgh Cranberry Township. We are so thrilled to hear that you enjoyed your stay with us. We hope that you stay with us again soon when you are in the Cranberry Township area!
Nice, large rooms, well maintained, essentially new. Modest breakfast included. Well placed close to major highways, but not close enough for moise to be an issue.
Andrei
Stayed 3 nights in Sep 2022
Response from Leonardo Ch. on 30 Sept 2022
Dear Andrei. Thank you for your review of Towneplace Suites by Marriott Pittsburgh Cranberry Township. We are so thrilled to hear that you enjoyed your stay with us. We hope that you stay with us again soon when you are in the Cranberry Township area!
Very clean, nice organized room with small kitchen area
Verified traveller
Stayed 1 night in Sep 2022
Response from Leonardo Ch. on 30 Sept 2022
Dear Guest. Thank you for sharing your experience at our hotel. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at Towneplace Suites by Marriott Pittsburgh Cranberry Township, and we hope you choose to stay with us again whenever your travel needs bring you back to Cranberry Township.
Breakfast was a big disappointment. Came at 8:30 (breakfast closes at 9), and there was nothing left.
Expected a little better from a Marriott. Location was nice. Rooms were nice. Hotel was new and clean feeling.
Steven
Stayed 1 night in Jul 2022
Response from Leonardo Ch. on 30 Sept 2022
Dear Steven. We appreciate your feedback. We apologize about these issues you experienced. We appreciate you sharing your comments with us as we will use these as a training tool for future guest interactions. We hope you will give us another chance if you are in the area again. Thank you for staying with us.