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Reviews of Suburban Studios Monaca - Pittsburgh

2 out of 5
Suburban Studios Monaca - Pittsburgh
1529 Old Brodhead Rd, Monaca, PA

Reviews

8.4

Very good

Rating 10 - Excellent. 68 out of 133 reviews" "
Rating 8 - Good. 40 out of 133 reviews" "
Rating 6 - Okay. 11 out of 133 reviews" "
Rating 4 - Poor. 8 out of 133 reviews" "
Rating 2 - Terrible. 6 out of 133 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Tammy

Travelled with family
Seemed short staffed. Had to wait to get checked in and had to go pick up extra towels myself. Staff that were there were very nice though. The small child jumping in the room above us at 7:00am on a Sunday was very unpleasant. When will someone build sound proofed hotel rooms?
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Tammy,We appreciate your feedback on both check-in and our staff. We regret any inconvenience caused by noise disturbances during your stay. Your comments will be shared with our team for review and improvement opportunities. Thank you for choosing to stay with us.

10/10 Excellent

FABIAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet hotel. Full kitchen in each room. Most guest are workmen on temp assignment. This group needs their rest, therefore hotel noise is kept at a minimum. My favorite in the Monaca area.
Stayed 3 nights in Jan 2024
Response from Manager on 25 Jan 2024
Hello FABIAN,Thank you for choosing our hotel and sharing your positive feedback! We're delighted to hear that you enjoyed our quiet and peaceful atmosphere, as well as the convenience of having a full kitchen in your room. It's great to know that our efforts to minimize noise were appreciated, especially by our guests who are on temporary work assignments. We hope to have the pleasure of welcoming you back during your next visit to the Monaca area.

10/10 Excellent

FABIAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet hotel. Friendly Staff.
Stayed 2 nights in Jan 2024
Response from Manager on 22 Jan 2024
Hello FABIAN,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you found our hotel clean and quiet, and that our staff provided you with friendly service. It was our pleasure to have you as our guest, and we hope to welcome you back in the near future.

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great impression
Like the amount of space to include full size refrigerator. Room was clean and smelled freshly cleaned. All hotel personnel were friendly and very helpful. Best laundry room I have ever seen in a hotel!
Stayed 3 nights in Dec 2023
Response from Manager on 3 Jan 2024
Hello Connie,We are pleased to hear that you enjoyed the spaciousness of the room and the cleanliness of our hotel. Our team takes pride in providing a friendly and helpful service to all our guests. We're glad you found the laundry room to be the best you've ever seen in a hotel. Thank you for your positive feedback!

6/10 Okay

Gina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean accept around drain in tub, fingerprints on microwave and food goop in it, door handle felt dirty But what I really didn't like were the kind of people hanging around outside the front door, elevator, and in lobby gambling. I could smell marijuana in my room and bed thumping.
Stayed 1 night in Dec 2023
Response from Manager on 9 Dec 2023
Hello Gina,Thank you for taking the time to share your feedback with us. We value the importance of cleanliness and apologize for any oversights in maintaining the standard. We appreciate you bringing the issues with the tub, microwave, and door handle to our attention. Your concerns regarding the external guests have been duly noted. We aim to uphold a comfortable and welcoming environment for all our guests, and we will look into this matter further.

8/10 Good

Thomas

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Manager on 30 Nov 2023
Hello Thomas,We appreciate your recent stay at our hotel. We're glad to hear that you had a positive experience with us. If you have any specific feedback or suggestions, please don't hesitate to reach out to us directly so that we can continue to improve and provide an even better experience for our guests in the future. We hope to have the opportunity to welcome you back again soon.

10/10 Excellent

Jennifer

Stayed 1 night in Nov 2023
Response from Manager on 5 Dec 2023
Hello Jennifer,We are thrilled to hear that you had a wonderful experience during your stay at our hotel! It was a pleasure hosting you, and we are glad that you enjoyed your time with us. We hope to have the opportunity to welcome you back soon for another enjoyable stay.

10/10 Excellent

Erik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Manager on 5 Nov 2023
Hello Erik,Thank you for your exceptional rating! We are thrilled to hear that you had an outstanding experience at our hotel. Your satisfaction is our top priority, and we genuinely appreciate your kind words. We hope to welcome you back in the future for another memorable stay.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 24 Oct 2023
Hello Laura,Thank you so much for your amazing feedback and for rating us beyond expectations! We are thrilled to have exceeded your expectations and look forward to welcoming you back.

8/10 Good

Yong

Liked: Cleanliness, staff & service
It was the first time for us to stay in a hotel that has a kitchen. Definitely different experience. The room had a weird smell, probably came from cooking. The towels were worn thin. The hotel did not have restaurant. We walked in the cold morning for about 15 minutes, hoping to find a place for breakfast, but there was nothing near the property.
Stayed 1 night in Oct 2023
Response from Manager on 14 Oct 2023
Hello Yong,We apologize for the inconvenience caused. Our team will look into the issue with the room's smell and towel quality. We understand the inconvenience of not having a restaurant on-site and the lack of nearby breakfast options. Thank you for bringing these concerns to our

2/10 Terrible

Andrew

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I must say. I wasn’t a fan. I started out with some confusion at check-in. It took a while. Got to the room and it smelled like stale cigarette smoke. The sheets and pillowcases had a yellow tent to them. That night, there was a drunk passed out in the lobby with a bottle of whiskey in front of him. Instead of running him off, they just let him sleep it off. Wasn’t a good vibe. Coffee in the morning was kind of a joke too. Powdered creamer and a tiny coffee cup. Remember you get what you pay for. Will not go back.
Stayed 1 night in Oct 2023
Response from Manager on 10 Oct 2023
Hello Andrew ,I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

10/10 Excellent

David

Stayed 1 night in Oct 2023
Response from Manager on 25 Oct 2023
Hello David,Thank you for your excellent rating! We're thrilled to hear that you had such a great experience with us. We hope to welcome you back in the future for another memorable stay.

8/10 Good

Ryan

Stayed 1 night in Sep 2023
Response from Manager on 20 Oct 2023
Hello Ryan,Thank you for your positive rating! We're glad that you enjoyed your stay at our hotel. Let us know if there is anything else we can assist you with.

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on 28 Sept 2023
Hello Paul,It was our privilege to earn your business and we hope to host you again on your next trip.

6/10 Okay

Patrice

Smell coming in the room and spiders inside the windows. We stayed somewhere else the next two nights
Stayed 3 nights in Sep 2023
Response from Manager on 28 Sept 2023
Hello Patrice ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

8/10 Good

Rosiris

Nice and confortable room, no coffee available, but there’s some at the lobby. I don’t know why no lotion and conditioner provided! I will come back!
Stayed 3 nights in Sep 2023
Response from Manager on 13 Sept 2023
Hello Rosiris,We can't thank you enough for sharing your feedback with regards to our room. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

8/10 Good

James

Travelled with family
Liked: Staff & service, property conditions & facilities
7.5
This was everything I thought it would be ... it was clean and very acceptable. It has a new vibe to it, and the price / value is outstanding. There was a funky smell ... that was permeating throught the hotel ... I believ they pump this throughout to neutralize the pot scent .... every hotel smells like POT, now. The mattress was a little beat up ... overall 7.5 out of 10
Stayed 1 night in Sep 2023
Response from Manager on 13 Sept 2023
Hi James,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is dated and grounds are not really take. care of.
Stayed 1 night in Sep 2023
Response from Manager on 11 Sept 2023
Hello Michael,Thank you for taking the time to share. We appreciate your feedback regarding our property. We hope to see you again and that you will be truly impressed with our continued improvements.

4/10 Poor

Mary

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
We had only one night-stay but I think O should reflect my feedback since this is an overstay suite. Old hotel was tried to renovated with nice furniture and kitchen top and cabinets , great! But when I enter the mold smell reminded me my village (which is not a bad memory but you expect a fresh air right? ) then clogged bathroom sink was very inconvenient. Dishwasher was at the clean mode but the staff did not even check inside when cleaning rhe room and out away the dishes inside there was also an uncleaned messy pot stinking badly. I couldn’t use any of the clean utensils or plates. There was no coffee pot! Unbelievable…morning no breakfast other than a coffee thermos and mandarins. I thought it was saying the breakfast included. One night only thankfully I had no other choice because this hotel was the only available but it shouldn’t be that bad conditions because humans living in it for extended stays! Please!
Stayed 1 night in Sep 2023
Response from Manager on 11 Sept 2023
Hello Mary,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

8/10 Good

anita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff can do a better job of cleaning under the beds. Otherwise a great place
Stayed 3 nights in Sep 2023
Response from Manager on 6 Sept 2023
Hello anita,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our staff. We hope to see you again in the future.

10/10 Excellent

George, Middleburg Heights

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The office/front desk staff at the hotel were great. All were friendly and accommodating. We were traveling on motorcycles and were in an accident during our stay. We had no transporation and had to be picked up. The hotel extended our checkout with no problem so that we could stay in the room waiting for transportation. After checkout they also held our equipment and luggage so we could get our bikes. The room was also exactly as pictured. Highly recommend the property.
Response from Manager on 25 Aug 2023
Hello George,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our staff as well as our front desk. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 Excellent

heidi

Stayed 14 nights in Jul 2023
Response from Manager on 2 Sept 2023
Hello heidi,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and convenient
Stayed 3 nights in Aug 2023
Response from Manager on 8 Aug 2023
Hello John,We appreciate your rating of our hotel and the feedback you have shared pertaining to our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Good

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks
Stayed 1 night in Aug 2023
Response from Manager on 8 Aug 2023
Hello Jesse,We can't thank you enough for sharing your feedback with regards to our hotel. We hope to someday have another opportunity to host your stay.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and room for a getaway
Stayed 1 night in Aug 2023
Response from Manager on 6 Aug 2023
Hello Christopher,We can't thank you enough for sharing your feedback with regards to our room. We appreciate you taking the time to share your experience.

10/10 Excellent

Dianae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on 26 Jul 2023
Hello Dianae,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

morgan

Travelled with partner
Liked: Staff & service, property conditions & facilities
The lady working the desk was very nice and had a personality.
Stayed 1 night in Jul 2023
Response from Manager on 21 Jul 2023
Hi Morgan,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

10/10 Excellent

Roxanna

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the hotel were very nice. The room was very clean. The only thing unpleasant about the hotel was some neighbor shooting off fireworks until almost midnight---but that wasn't the hotel's fault.
Stayed 1 night in Jul 2023
Response from Manager on 12 Jul 2023
Hi Roxanna,We’re happy to hear from you and glad that you enjoyed your stay overall. Finding our staff very pleasant though we are sorry to hear that you experienced some gunshot and neighbor noise. We appreciate your feedback as we use this in our continuous efforts to meet the many different needs of our guests. Please keep us in mind for a future stay the next time you are in the area.

10/10 Excellent

Richard G

Liked: Cleanliness, staff & service, property conditions & facilities
Second stay at this property and very pleased both time
Stayed 2 nights in Jul 2023
Response from Manager on 4 Jul 2023
Hello Richard G,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our property. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Manager on 27 Jun 2023
Hello James,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

LIsa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The price and location. Very very clean and smells wonderful, and non smoking!
Stayed 7 nights in Jun 2023
Response from Manager on 21 Jun 2023
Hi Lisa,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly services, and to know the clean accommodations and convenient location also worked well for you. We are thrilled your experience was so pleasant and we hope to serve you again the next time your travel plans bring you back to the area.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay, clean, quiet and good staff
Stayed 1 night in Jun 2023
Response from Manager on 21 Jun 2023
Hi James,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us, and we thank you for sharing your experience!

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
No frills, clean. I liked the kitchenette. Convenient to the Turnpike.
Stayed 2 nights in Jun 2023
Response from Manager on 15 Jun 2023
Hi Joseph,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the accommodations and friendly hospitality that we strive to show to each guest, during every stay. We are glad you had a great time with us, and we look forward to serving you again.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service
The hotel was nice and quiet. The employees were all very nice an accommodating. Upon check in the manager went above and beyond to assist me in an issue I was having and that was very appreciated! - The ONLY issue that I found with this hotel was kitchenette area. Normally you find the clean dishes, pots/pans and silverware in the cupboards in drawers. However at this hotel everything was located in the dishwasher and I was unsure if they were clean or dirty. The refrigerator was also dirty and looked as though the last guest spilled something inside and it was never cleaned up. Which is simply a housekeeping issue and an employee's poor job performance. -- Other then that this hotel was great and would definitely recommend.
Stayed 3 nights in Jun 2023
Response from Manager on 8 Jun 2023
Hello Heather, Thank you for your feedback, we have checked the issues on our refrigerator and fixed what needs to be fixed. We look forward to hosting you again as this was not the experienced we wanted you to have.

10/10 Excellent

Dan

Liked: Cleanliness
Stayed 1 night in Jun 2023
Response from Manager on 6 Jun 2023
Hello Dan,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

10/10 Excellent

Morgan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There is a Walmart a cross the road and it's a short walk to the Vaughan train station that has a subway straight into downtown.
Stayed 1 night in May 2023
Response from Manager on 2 Jun 2023
Hi Morgan,Thank you for sharing how you have enjoyed our friendly hospitality and accommodations. I am thrilled to know we have met your expectations and to know our location worked well for your plans. We are incredibly happy to learn that your stay was so peaceful, and we hope to see you again.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on 23 May 2023
Hello Daniel,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean basic hotel
Stayed 2 nights in May 2023
Response from Manager on 16 May 2023
Dear Guest,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Good

Sharon, St Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Satisforctory
Stayed 1 night in Apr 2023
Response from Manager on 8 May 2023
Thank you Sharon for choosing the Suburban for your place to stay! We appreciate your feedback as it's very important to us that you have a great stay!

4/10 Poor

Sandra

Travelled with partner
Disliked: Cleanliness, staff & service
Place was not very clean. No silverware in the room except for one knife. Ask for a coffee pot, never got it. Toilet paper holder was empty when we arrived in the room, who does that. Glue or something all over the carpet. Area around trash can disgusting. Had not been vacuumed in who knows how long. Bathroom floor around baseboard was filthy.
Stayed 4 nights in May 2023
Response from Manager on 8 May 2023
Good morning Sandra, I'm very sorry you did not have a great stay at our hotel! We do have some new house keepers and will work harder to fix these issues, and thank you for bring it to our attention! The extra dishes are in your dishwasher, we run all the dishes after each stay to make sure you are getting the most clean from them. We will work harder to do BETTER!

10/10 Excellent

jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The entrance was in need of pavement potholes
Stayed 1 night in Apr 2023
Response from Manager on 8 May 2023
Thanbk you for your feedback.

10/10 Excellent

Carey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not use Expedia. Just call and schedule your room. They will match the Expedia price and you won’t have to deal with Expedia’s screw ups.
Stayed 1 night in Apr 2023
Response from Manager on 10 Apr 2023
Thank you so much for the nice review! it was our pleasure having you here!

10/10 Excellent

Herman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Manager on 8 May 2023
Thank you so much for taking the time to write a review! Hope to see you back soon!

2/10 Terrible

CAROL

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, noisy No coffee pot in room and 1 small pot for entire hotel. Obviously empty. Didn’t find out the internet was down until I was checking I
Stayed 2 nights in Mar 2023
Response from Management on 29 Mar 2023
Carol, I'm sorry you had a bad experience at our hotel. The power was out in the area due to a bad storm and we did our best to accommodate everyone the best we could. I hope you can give us another try to show you that we do care and would like to see you happier on your next visit.

8/10 Good

Brook

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Manager on 29 Mar 2023
Thank you!

8/10 Good

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice couples weekend
It was a nice kitchen room that has all the basic needed dishes. Only issue was you can hear every single person walking around above you and up and down the halls. Wished the room was alittle more sound proof! Lol
Stayed 2 nights in Mar 2023
Response from Management on 29 Mar 2023
Thank you and I'm so very sorry you had a not so great experience! Please give us another try and we will try our best to put you on the top floor!

10/10 Excellent

Jerald

Stayed 1 night in Mar 2023
Response from Management on 29 Mar 2023
Thank you!

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2022
Response from Manager on 10 Apr 2023
Thank you!

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Manager on 4 Jan 2023
Thank you so much for your review, we appreciate it!

8/10 Good

samuel

Travelled with family
Liked: Staff & service, property conditions & facilities
nice quiet place
Stayed 1 night in Oct 2022
Response from Manager on 4 Jan 2023
Thank you so much!