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Reviews of SpringHill Suites by Marriott Pittsburgh Monroeville

3 out of 5
SpringHill Suites by Marriott Pittsburgh Monroeville
122 Daugherty Dr, Monroeville, PA

Reviews

8.0

Very good

Rating 10 - Excellent. 403 out of 982 reviews" "
Rating 8 - Good. 315 out of 982 reviews" "
Rating 6 - Okay. 150 out of 982 reviews" "
Rating 4 - Poor. 72 out of 982 reviews" "
Rating 2 - Terrible. 42 out of 982 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel overall was great. There was a 12 hour power outage ( no fault of the hotel), but no compensation was offered for the inconvenience. My dissatisfaction is directly with Expedia. Expedia offered $100 lower price approximately 1 hour after I booked. While i understand it was a 3rd party deal, there was no recognition of the major change in price. Again no compensation or future gift/discount for future stay was offered. I even called the hotel directly prior to booking, to get advice as to whether I should book directly w hotel. The receptionist offered no guidance or benefit to do so. Though these concerns will not deter me from a return stay, I just didnt feel like a valued customer.
Stayed 2 nights in Mar 2023
Response from Cassie on 6 May 2024
Thank you for staying with us.

2/10 Terrible

LAKSHMI SRIKANTH

Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Cassie on 29 Apr 2024
Thank you for staying with us and your feedback.

6/10 Okay

Dutch

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness
I didn’t like that none of the exhaust fans worked in the bathroom so dirty brown condensation water would drop all o we your clothes and your body while trying to take a shower. I spoke to the front desk which they moved me to another room, which I was thankful for the staff was amazing but the room I got moved to had the same problem in the bathroom fan not working and the dirty condensation water dripping from the whole ceiling in the bathroom
Stayed 2 nights in Apr 2024
Response from Cassie on 15 Apr 2024
Thank you for staying with us and your feedback.

10/10 Excellent

Vinay Kumar

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
All
Stayed 1 night in Mar 2024
Response from Cassie on 4 Apr 2024
Thank you for staying with us and your feedback.

10/10 Excellent

Jaros?aw

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Cassie on 11 Mar 2024
Thank you for staying with us and your feedback.

10/10 Excellent

Andrea

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Cassie on 1 Mar 2024
Thank you for staying with us and your feedback.

8/10 Good

Sara

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Cassie on 1 Mar 2024
Thank you for staying with us.

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from Cassie on 1 Mar 2024
Thank you for staying with us and your feedback.

10/10 Excellent

April, St Clairsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was convenient and comfortable. Close to where I needed to be and the breakfast was good.
Stayed 1 night in Jan 2024
Response from Cassie on 1 Mar 2024
Thank you for staying with us. We are glad you enjoyed your stay.

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
I'm a Marriott rewards member and I appreciate the dedicated and polite service
Stayed 1 night in Jan 2024
Response from Cassie on 1 Mar 2024
Thank you for staying with us and the Marriott Brand.

6/10 Okay

Bagus

Travelled with family
Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cassie on 1 Mar 2024
Thank you for staying with us.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Cassie on 1 Mar 2024
Thank you for staying with us and your feedback.

6/10 Okay

Chad

Travelled with family and small children
Stayed 1 night in Jan 2024
Response from Cassie on 1 Mar 2024
Thank you for staying with us.

8/10 Good

Robert

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Cassie on 1 Mar 2024
Thank you for staying with us.

8/10 Good

Erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff!
Hotel staff was extremely helpful with asking for floor preference and getting us extra linens. Some water dripping through light in bathroom on the first night but otherwise a clean room. Breakfast could use waffles to appease the kids.
Stayed 2 nights in Jan 2024
Response from Cassie on 1 Mar 2024
Thank you for staying with us and your feedback.

4/10 Poor

Veera

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Julia

Stayed 1 night in Dec 2023
Response from Cassie on 1 Mar 2024
Thank you for staying with us.

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Angela

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed there 2 nights, first day we arrived, checked in was ok. We got to our room, the carpet was dirty, there were big dirty dark spots near the entrance and the sink, bed was near the heater, and the heat blew to my face all night. Second day morning breakfast was terrible, turkey sausage was dried, oakmeal was super thick, that’s why I just skipped the breakfast the next day. We went out and came back to our room at 5pm, we couldn’t get into our paid room, because they didn’t update it, finally we got in our room, and the room was ‘untouched’ , no one cleaned the room, then we have to call the front desk and therky sent us someone to clean it. Finally we can sit down and thought we can watch some TV, but the tv was showing ‘no signal’ ! This is it, we had enough for the day! Anyway, this hotel is overpriced $170 CAD per night! I trusted the name Marriott, but the whole experience was awful!
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023

10/10 Excellent

Lakshman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service!
Stayed 1 night in Dec 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Dec 2023

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible Room, promised reimbursement
Stayed 1 night in Oct 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing for a Springhill Suites
When I arrived I was assigned a room and when I opened the door the smell of cat pee was overwhelming. I walked into the bathroom and there was snot on the tissue holder on the wall. The floors were grimy. I went to the desk and asked for a different room. The gentlemen at the desk was very friendly and apologized. He gave me another room. That room was cleaner by the floors were gross. Even found someone's eyelashes on the floor. By that point I was travel weary and decided to deal with it. I would not stay at this particular hotel again.
Stayed 2 nights in Nov 2023
Response from Cassie on 5 Dec 2023
Thank you for staying with us and your feedback. I apologize for the less-than-satisfactory experience you had during your recent stay at our hotel. It is disheartening to learn that we failed to meet your expectations, and I want to express my deepest apologies for the inconvenience and discomfort you encountered.

8/10 Good

Nitish

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Cassie on 5 Dec 2023
Thank you for Staying with us and your feedback.

10/10 Excellent

Tammi

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Cassie on 5 Dec 2023
Thank you for staying with us and your feedback.

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was sub par. Esp coffee. We ended up at the Starbucks around the corner.
Stayed 1 night in Nov 2023
Response from Cassie on 1 Dec 2023
Thank you for staying with us and your feedback.

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel
Stayed 1 night in Nov 2023
Response from Cassie on 27 Nov 2023
Thank you for staying with us and your feedback.

2/10 Terrible

Manish

Stayed 1 night in Nov 2023

10/10 Excellent

Kathirkamanathan

Stayed 1 night in Nov 2023

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Cassie on 22 Nov 2023
Thank you for staying with us and your feedback.

10/10 Excellent

Ellie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023
Response from cassie on 21 Nov 2023
Thank you for staying with us and your feedback.

6/10 Okay

David

Stayed 1 night in Nov 2023
Response from Cassie on 5 Dec 2023
Thank you for staying with us and your feedback.

4/10 Poor

Joseph

Travelled with family and small children
Disliked: Property conditions & facilities
Nothing
Stayed 2 nights in Nov 2023
Response from Cassie on 6 Nov 2023
Thank you for staying with us and your feedback.

4/10 Poor

Jamie

Travelled with family
Disliked: Staff & service
Night clerk wasn’t very friendly and she made it seem like we more a bother then guests at the hotel
Stayed 1 night in Oct 2023
Response from Brenda on 4 Nov 2023
Thank you for bringing this to our attention. We are here to take care of our guests and are so sorry that you felt like a bother. That is not our feeling at all. I hope you were able to enjoy the rest of your stay with us.

6/10 Okay

Patrick

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty Room
AC in the room didnt work when trying to adjust settings. The floor was dirty and there was what I can only assume was crunched leaves all over the sofa. Conditioner bottle in the shower was also empty. The bathroom ceiling was cracked and discolored from water damage. Overall this felt like a stay in an $50 a night motel as opposed to $120 per night hotel. Also, don't expect a quiet nights sleep as the trucks on the freeway entrance/exit use their engine brakes constantly. Quite disappointing Marriott, I expected better from you.
Stayed 1 night in Nov 2023
Response from Brenda on 4 Nov 2023
I am so sorry that this was your experience with us. I have brought these issues to the attention of our housekeeping and maintenance department leaders so that we can insure this is an isolated incident. Thank you for bringing this to our attention.

2/10 Terrible

Nayakoti

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom shower and tub was leaking. the toilet was not flushing and we had extremely hard time at the stay.. When we tried to talk to the receptionist, they said to reach out to Expedia and there is no contact number to reach out to Expedia customer service as well. I got into helpless situation and had to adjust in that room.
Stayed 1 night in Oct 2023
Response from cassie on 30 Oct 2023
Thank you for staying with us and your feedback.

10/10 Excellent

Amy

Stayed 1 night in Oct 2023
Response from Cassie on 21 Nov 2023
Thank you for staying with us and your feedback.

10/10 Excellent

munir

Stayed 1 night in Oct 2023
Response from Cassie on 21 Nov 2023
Thank you for staying with us.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! And Ray was very friendly!!
Stayed 1 night in Oct 2023
Response from Brenda on 21 Oct 2023
We are so happy to hear that you enjoyed your stay! Ray is fantastic and we're lucky to have him. We hope we'll see you again if your travels bring you back to Monroeville!

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Cassie on 17 Oct 2023
Thank you for staying with us and your feedback.

8/10 Good

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Cassie on 30 Oct 2023
Thank you for staying with us.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and clean.
Stayed 1 night in Oct 2023
Response from Cassie on 11 Oct 2023
Thank you for staying with us and your feedback.

2/10 Terrible

Mahanth

Travelled with family
Room was ok but the beds are terrible and could not sleep for an hour the whole night. I am talking about the mattress. Looks like those are being used from last 100 years because i feel the springs below and i am only 150 lbs.
Stayed 1 night in Sep 2023
Response from Cassie on 2 Oct 2023
Thank you for staying with us and your feedback.

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem was a large group of youth hockey teams from out of town and the kids running the halls late night.
Stayed 1 night in Sep 2023
Response from Cassie on 2 Oct 2023
Thank you for staying with us and your feedback. I do apologize for any inconvenience you may have encountered during your stay from the groups we had at our property.

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and quiet
Most important things for me are the comfort of the bed, the quiet (ness) and the AC noise. All of these needs were met at this hotel. Staff were friendly. I would stay again if it’s competitively priced with neighboring hotels.
Stayed 1 night in Sep 2023
Response from Brenda on 27 Sept 2023
We are so glad to hear that we fit the bill! It's always nice to hear when we've accommodated our guests well. I hope you enjoyed your visit to the area and we hope to see you again in the future!

6/10 Okay

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities
I loved the staff and the breakfast . The elevator was out entire 3 days with disabled mother ....the room was small and awkward design but was very clean even left snacks in lobby for free
Stayed 2 nights in Sep 2023
Response from Cassie on 25 Sept 2023
Thank you for staying with us and your feedback.