Exterior

Reviews of Holiday Inn Express Hotel & Suites Pittsburgh-South Side, an IHG Hotel

2.5 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 318 out of 1009 reviews" "
Rating 8 - Good. 262 out of 1009 reviews" "
Rating 6 - Okay. 174 out of 1009 reviews" "
Rating 4 - Poor. 133 out of 1009 reviews" "
Rating 2 - Terrible. 122 out of 1009 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Giuseppe

Travelled with partner
Needs to be updated it’s clean but a bit old
Stayed 1 night in May 2024

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Paying for parking seemed odd for me.
Stayed 1 night in May 2024

10/10 Excellent

Amadou

Stayed 1 night in May 2024

4/10 Poor

Dianne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We almost got killed walking from the hotel "1 km from PPG Arena" becuase of the terrain and neighbourhood we had to walk through. I would definitely not recommend this hotel and I feel we were definitely mislead on the "convenience" of the location.
Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Hello Dianne,We are sorry to hear about your experience and appreciate your feedback. Guest safety is our top priority, and we encourage guests to reach out to local authorities if they ever feel unsafe in the area surrounding the hotel. Your comments will be shared with the team for further review.

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was close to the GAP Trail and allowed me to store my bike in my room.
Stayed 2 nights in May 2024
Response from Manager on 22 May 2024
Hello DAVID,We are pleased to hear that you enjoyed the convenient location near the GAP Trail and that you found our bike storage policy accommodating during your stay. Your feedback is valuable to us as we strive to provide a positive experience for all our guests. Thank you for choosing to stay with us.

8/10 Good

Juli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that it was close to what we needed.
Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Hello Juli,We're thrilled to hear that our convenient location suited your needs. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay.

10/10 Excellent

Eric

Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Hello Eric,We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon for another excellent experience!

8/10 Good

Rachael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The breakfast buffet was replenished often. It was comforting to have this hotel so close to the hospital.
Stayed 2 nights in May 2024
Response from Manager on 22 May 2024
Hello Rachael,We are delighted to hear that you found our staff friendly and helpful during your stay. We are pleased that you enjoyed our breakfast buffet and found the hotel's proximity to the hospital convenient. Your feedback is valuable to us, and we appreciate you taking the time to share your experience.

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Staff were all extremely kind and accommodating
Stayed 1 night in May 2024
Response from Manager on 20 May 2024
Hello Elizabeth,We are delighted to hear that our staff made your stay a pleasant one. Your feedback is important to us and we look forward to welcoming you back in the future.

2/10 Terrible

Sean

Disliked: Cleanliness, staff & service, property conditions & facilities
Unclean on website about extra chages
Stayed 1 night in May 2024
Response from Manager on 21 May 2024
Hello Sean, We are sorry to hear about your experience. We value your feedback and will use it to improve our services. For any further assistance or clarification on charges, please contact our management directly. Your comfort and satisfaction are our top priorities.

10/10 Excellent

Jakia

They were great
Stayed 2 nights in May 2024
Response from Manager on 20 May 2024
Hello Jakia,We are thrilled to hear that you had a positive experience during your stay with us. Thank you for taking the time to share your feedback. Should you have any more comments or suggestions, please feel free to reach out to our management team directly for further assistance.

10/10 Excellent

Kristen

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Ok property. Not the best of locations but we knew that coming.
Stayed 1 night in May 2024
Response from Manager on 20 May 2024
Hello Kristen,We appreciate your feedback and are glad to hear you were aware of our location beforehand. Your opinion is valuable to us for future improvements. Safe travels!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Hello Jason,We appreciate your kind feedback and are glad to hear you had a pleasant stay. Your satisfaction is our priority, and we hope to welcome you back in the future for another enjoyable experience.

10/10 Excellent

Carol M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 21 May 2024
Hello Carol M,We are delighted to hear that you had a wonderful experience during your stay with us. We appreciate your kind words and look forward to welcoming you back soon for another fantastic stay!

10/10 Excellent

Stephon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hhhhhj
Stayed 5 nights in May 2024
Response from Manager on 17 May 2024
Hello Stephon,We appreciate your high rating and are glad to know you enjoyed your stay overall. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us. We value your input and hope to welcome you back in the future.

6/10 Okay

Pauline

Stayed 1 night in May 2024
Response from Manager on 17 May 2024
Hello Pauline, We appreciate you choosing to stay with us. If you have any concerns from your recent experience, please contact us directly so we can address them accordingly. We hope to welcome you back in the future for an improved stay.

10/10 Excellent

Deborah, Burlington

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is an area that is being gentrified. Good number of restaurants within walking distance.
Stayed 2 nights in May 2024
Response from Manager on 14 May 2024
Hello Deborah,We appreciate your feedback on our hotel's convenient location near various dining options. It's wonderful to hear you found the neighborhood dynamic with a variety of restaurant choices. Should you return to the area, we hope you will choose to stay with us again.

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 17 May 2024
Hello Elisa,We're joyful to hear that you enjoyed your stay with us! We look forward to welcoming you back soon for another fantastic experience.

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Hello Amanda,We value your feedback and apologize for any inconvenience you may have experienced during your stay. We encourage you to reach out to our management team directly to address any concerns you may have. Thank you for bringing this to our attention.

4/10 Poor

Nadia

Disliked: Cleanliness, staff & service, property conditions & facilities
Super bad stay
Stayed 2 nights in May 2024
Response from Manager on 15 May 2024
Hello Nadia, We regret to hear about your experience and thank you for sharing your feedback. If you would like to discuss your stay further, please don't hesitate to contact management directly. We strive to improve based on guest input.

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the nicest Holiday Inn Express we have ever stayed in. The room was lovely and the breakfast was great!
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Hello Rachel,We are delighted to hear that you had a pleasant experience at our Holiday Inn Express! We strive to provide a comfortable stay and delicious breakfast for all our guests. Your kind words are truly appreciated. Thank you for choosing to stay with us.

2/10 Terrible

Ahmet

There was a guy sleeping in the first room they gave us lol.
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello Ahmet, We apologize for any inconvenience this may have caused and encourage you to reach out to our management team regarding this matter for further investigation. Your feedback is valuable to us in maintaining the quality of our services.

10/10 Excellent

margaret

Travelled with family
Liked: Staff & service
Large room clean comfy
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello margaret,We are delighted to hear that you found our rooms spacious, clean, and comfortable during your stay. Your feedback is greatly appreciated, and we strive to ensure all our guests have a pleasant experience. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Abbey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 8 May 2024
Hello Abbey,We're stoked to hear you had a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience at our hotel!

6/10 Okay

Natalya

Liked: Cleanliness, staff & service
A non-smoking hotel. We had a smell of smoke coming from the bathroom vent (inflow) all the time. Management offered to move rooms, but it was too much of a hassle to relocate to the opposite side of the floor with 1 day remaining. There is no air fan in the bathrooms... Most of the electric outlets were too roomy for the Iphone chargers, so kept disconnecting.. No UBS port charging anywhere, too outdated.
Stayed 2 nights in Apr 2024
Response from Manager on 7 May 2024
Hello Natalya, We apologize for any inconvenience you experienced during your stay. Thank you for bringing these issues to our attention; we will address them with our team to ensure a better experience for our guests in the future. Your feedback is valuable to us as we strive to improve our services continuously.

2/10 Terrible

Charles

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
stayed for 3 night and received several bed bug bites
Stayed 3 nights in Apr 2024
Response from Manager on 4 May 2024
Hello Charles, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

richard

Stayed 3 nights in Apr 2024
Response from Manager on 22 May 2024
Hello richard,We appreciate your high rating and are glad to know you enjoyed your stay overall. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us. We value your input and hope to welcome you back in the future.

2/10 Terrible

Lawrence

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk attendee was very rude to myself and the individual checking in prior to me. I book rooms at this hotel quite often and was not treated with respect. My partner and I were unable to check into our hotel and would like a refund for the room due to us not staying at the hotel.
Stayed 1 night in Apr 2024
Response from Manager on 2 May 2024
Hello Lawrence, We apologize for the experience you encountered during check-in. Your feedback is essential for us to address this matter with our team. For assistance with your refund request, please reach out to our management directly. Your comfort and satisfaction are our top priorities, and we hope to welcome you back for an improved stay.

8/10 Good

Karen

Travelled with family
Room was nice and spacious.
Stayed 3 nights in Apr 2024
Response from Manager on 1 May 2024
Hello Karen,We're glad to hear you found the room spacious and comfortable during your stay. We appreciate your feedback and hope to welcome you back soon for another enjoyable stay.

4/10 Poor

Leslie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff - fabulous. The property was awful. Our door number was written in sharpy, there were dead bugs on our floor, stains on the carpet, and wallpaper pealing. It wasn’t exactly in a great area, as we did see drug deals out front. There were some great food and bars around the corner but that’s it. Would not recommend.
Stayed 3 nights in Apr 2024
Response from Manager on 1 May 2024
Hello Leslie, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Brian

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor service and in need of remodeling! Keys didn’t work waited another half hour in line with one clerk in training then room wreaked of smoke. Back down again to change rooms & move stuff after a long drive. Last room was ok. TV extremely old, not smart, no guide. Sofa suite area no TV, just all in major need of updates! Ice maker not operating! Great location!
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello Brian, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your comments have been noted and will be shared with the relevant teams for improvement opportunities. Our location is indeed a highlight, and we hope you were able to enjoy it despite the challenges. Thank you for bringing these matters to our attention.

10/10 Excellent

Timothy

Stayed 2 nights in Apr 2024
Response from Manager on 13 May 2024
Hello Timothy,Thank you for taking the time to share your exceptional rating! We appreciate your positive feedback and are delighted to hear that your stay surpassed expectations. We value your experience as our guest and look forward to welcoming you back in the future.

10/10 Excellent

TraSean

Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello TraSean,We are thrilled to hear that you had a wonderful time at our hotel! Our team looks forward to welcoming you back soon for another fantastic stay.

8/10 Good

Fred

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Fred, We appreciate your feedback regarding our hotel's location. We strive to provide a convenient and accessible setting for our guests. We recommend reaching out to management directly for any concerns regarding your stay. Thank you for staying with us.

10/10 Excellent

Chazzio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Chazzio,We are delighted to hear you enjoyed your stay with us! Your positive feedback is truly appreciated. Should you have any further comments or queries, please do not hesitate to get in touch with our management team.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice comfortable quiet had great time
Stayed 1 night in Apr 2024
Response from Manager on 19 Apr 2024
Hello Mary,We are delighted to hear that you had a pleasant and relaxing stay with us. Your satisfaction is our priority, and we are thrilled that you enjoyed your time at our hotel. If you have any feedback or suggestions for us, please feel free to reach out to our management team directly. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

6/10 Okay

Crystal

Stayed 1 night in Apr 2024
Response from Manager on 7 May 2024
Hello Crystal, We appreciate you choosing our hotel for your stay. If there were any aspects that didn't meet your expectations, please reach out to us so we can address them accordingly. Your comfort and satisfaction are important to us.

6/10 Okay

Paul

Disliked: Cleanliness, amenities, property conditions & facilities
Marketed as sleeps 6 but the pullout couch was unusable, dingy, unclean mattress with no bedding. The rest of the room was clean.
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Paul, Thank you for sharing your feedback with us. We appreciate your comments and apologize for any inconvenience you may have experienced during your stay. Our team will address these concerns to ensure all guests have a comfortable stay in the future.

6/10 Okay

Rionna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on 15 Apr 2024
Hello Rionna, We appreciate you choosing our hotel and hope you had a pleasant stay. If there are any areas we can improve on, we encourage you to contact us directly so we can address them accordingly.

6/10 Okay

Jon

Travelled with family
Disliked: Staff & service, amenities
Rough neighborhood
Stayed 3 nights in Apr 2024
Response from Manager on 14 Apr 2024
Hello Jon,We're sorry to hear about your concern. Your feedback is valuable to us, and we will take it into consideration for future improvements. Thank you for sharing your experience with us.

6/10 Okay

Jodie

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Manager on 13 Apr 2024
Hello Jodie,We appreciate you staying with us and we hope you had a pleasant experience overall. Should you wish to discuss your stay further, please don't hesitate to contact us directly. Hope to welcome you back soon!

10/10 Excellent

Jamey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello Jamey,We are thrilled to hear you had an exceptional experience at our hotel! Your satisfaction is our top priority, and we hope to welcome you back soon for another wonderful stay.

10/10 Excellent

DAVID

Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello DAVID,We are thrilled to hear you had a wonderful stay at our hotel! If you have any further comments or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

10/10 Excellent

Lynn

Stayed 1 night in Apr 2024
Response from Manager on 11 Apr 2024
Hello Lynn,We are thrilled to hear that you had a wonderful experience during your stay at our hotel! We hope to welcome you back soon for another excellent stay!

6/10 Okay

David

Travelled with group
Liked: Cleanliness, staff & service
So, this place is totally alright. Not stellar. It's in a convenient location and walking distance to ppg arena and PG ball field. Just walk clear of the jail area. Close to Carson Street strip which has good restaurants and bars. This place could be 4 stars, it needs some fixing up. Worn out and broken fixtures, tiles . Couches in lobby are old and stained, but rooms were clean and bed was comfortable. Just needs a fixing up and an update! Nice helpful staff! And breakfast was decent!
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello David, We appreciate your detailed feedback and are glad you found our location convenient for exploring the city. We will share your compliments with our staff. Thank you for acknowledging their hard work and enjoying the breakfast. Your comments on areas for improvement are duly noted, and we will strive to enhance our facilities. Your insights are valuable to us as we work on upgrades to ensure a pleasant stay for all guests.

4/10 Poor

Anne

Travelled with family
Disliked: Amenities, property conditions & facilities
20 minute wait to check in. Pool not open SINCE NOVEMBER. NOT STATED ON EXPEDIA. Booked there for pool for my granddaughter. Waived ridiculously high parking fee $22 due to pool closure, but otherwise NO adjustment in room rate. Bathroom floor dirty. No hair dryer in room-had to call to get one. No bedding on sleep sofa. Got confirmed for a late check out, but they were at our door right after normal checkout time wondering why we were still there. Breakfast was adequate. Overall quite disappointing. Will not stay there again.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Anne, We apologize for the inconveniences you experienced during your stay. Your feedback will be shared with our team for review. We appreciate your comments on the breakfast and apologize for falling short in other areas. We hope you reconsider and give us another chance in the future.

10/10 Excellent

Ronell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Ronell,We appreciate you taking the time to share your feedback with us. Should you have any further concerns, feel free to reach out to our management team directly. Your input is invaluable to us as we strive to improve and better serve our guests.

6/10 Okay

nichol

Stayed 3 nights in Mar 2024
Response from Manager on 23 Apr 2024
Hello nichol, We're sorry to hear you didn't fully enjoy your stay with us. Please feel free to reach out to us with any feedback so we can address any concerns. We hope to have the opportunity to welcome you back for a more pleasant experience.

6/10 Okay

Karthikeyan

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
I booked sofa bed with king size bed but no blankets and pillow for sofa bed and sofa bed wasn't properly cleaned
Stayed 1 night in Mar 2024
Response from Betty on 1 Apr 2024
Hello linen for sofa bed is at the front desk. Front desk agent at time of check in should have ask you if linen was needed. Appreciate your business this will. E discussed with my staff

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Dawn,Thanks for staying with us. Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!