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Reviews of McKays Hotel Bar & Restaurant

3.5 out of 5
McKays Hotel Bar & Restaurant
138 Atholl Road, Pitlochry, Scotland

Reviews

8.6

Excellent

Rating 10 - Excellent. 219 out of 412 reviews" "
Rating 8 - Good. 117 out of 412 reviews" "
Rating 6 - Okay. 50 out of 412 reviews" "
Rating 4 - Poor. 14 out of 412 reviews" "
Rating 2 - Terrible. 12 out of 412 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ian

Plenty to do, enjoyed the music festival in site
Stayed 1 night in May 2024
Response from Mckays Hotel on 21 May 2024
Dear IanThank you for taking the time to review our hotel.I am delighted that you enjoyed your stay with us and we look forward to welcoming you again.Kind regards

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central and near station
Stayed 2 nights in May 2024
Response from Mckays Hotel on 20 May 2024
Dear CharlesThank you for taking the time to review our hotel.I am delighted you enjoyed your stay with us and we look forward to welcoming you again.Kind regards

2/10 Terrible

Philip T.

Travelled with family
Check in was very late. Rooms were in two separate buildings. Was not told my 87 year old mother had to do many flights of steps.
Stayed 1 night in May 2024
Response from Mckays Hotel on 13 May 2024
Dear PhilipThank you for sharing your recent experience.Our staff do try to accommodate all our guest. I can see that you booked the townhouse family room which is on the first floor and you booked a room in the main building which is also on the first floor.On the third party sites that we use we do let our guests know that we are over two building and rooms are reached by stairs as we do not have any lifts.Check in is from 4pm which I understand does not suit everyone and I can only apologise for any discomfort that this caused.We truly appreciate all feedback as this allows us to identify areas for improvement.Thank you once again.Kind regards

10/10 Excellent

Barry

Liked: Staff & service
Best weekend ive had up that neck of the woods everyone was so friendly and welcoming will definitely be back
Stayed 1 night in May 2024
Response from Mckays Hotel on 7 May 2024
Dear BarryThank you for sharing your experience with us.Our aim is to provide a warm and welcoming environment and I am delight that we met you expectations.We are a live music venue at the weekends and our events team work hard to provide the best entertainment.Thank you once again.Kind regards

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Lovely people. Fun pub. Wish the parking had been a little better. No elevator but they helped with the bags. Would definitely stay here again.
Stayed 1 night in Apr 2024
Response from Mckays Hotel on 7 May 2024
Dear LauraThank you for taking the time to review our hotel.We appreciate your kind words about the hotel and look forward to welcoming you again.Kind regards

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an awesome town and the hotel was great. We stayed in the family cottage and I would have loved to have stayed for a month. Cottage was clean and spacious. The food next door was perfect. Make sure. You get reservations beforehand. Staff was pleasant and helpful.
Stayed 1 night in Apr 2024
Response from Mckays Hotel on 7 May 2024
Dear BryanThank you for taking the time to share your feedback about your recent stay with us.We appreciate your kind words and positive feedback about our lovely cottage which means a lot to our team.We strive to provide excellent customer service for all our guests and it is wonderful to hear that you loved our hospitality.Kind regards

10/10 Excellent

Angela, Lacey

Liked: Staff & service, property conditions & facilities
Staff was prompt friendly and very welcoming. They addressed all our needs with quickly. Room was comfy and we totally enjoyed our stay.
Stayed 1 night in Apr 2024
Response from Mckays Hotel on 7 May 2024
Dear AngelaThank you for taking the time to provide feedback on your recent stay with us.It is lovely to hear such kind words.Our staff work really hard to make all our guest feel welcome and I am delighted to hear that they succeeded in making your stay with us enjoyable.Kind regards

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Great food, and the bed was so comfy!
Stayed 1 night in Apr 2024
Response from Mckays Hotel on 7 May 2024
Dear JeffreyThank you for taking the time to review our hotel.I am delighted you enjoyed our hospitality.Our chefs work hard to provide delicious dishes and that you enjoyed the dining experience.Kind regards

2/10 Terrible

Donna

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The town house needs updated carpets are stained and walls are dirty
Stayed 1 night in Apr 2024
Response from Mckays Hotel on 7 May 2024
Dear DonnaThank you for taking the time to review our hotel.We truly appreciate all feedback as this allows us to identify areas for improvement.Kind regards

8/10 Good

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Reception Team on 25 Apr 2024
Dear Gail,Thank you for taking the time to review our hotel. We are glad to see that you enjoyed your stay with us and we hope to welcome you back soon.Kind Regards.

4/10 Poor

David

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Comfy bed, no hot water, disengaged staff, very low ceiling height in 201 if you are over 6'2 watch your head. Good location, but probably better options.
Stayed 1 night in Apr 2024
Response from Reception Team on 25 Apr 2024
Dear David,Thank you for taking the time to review our hotel.We are sadden to hear that you did not enjoy your stay with us. We aim to provide a warm and welcoming environment and I am disappointed that we did not live up to your expectations. I will get our maintenance team to investigate the hot water issue. We take all feedback seriously as this highlights area that can be improved. Once again, thank you for taking the time to review our hotel.Kind Regards

6/10 Okay

Tuula

Travelled with partner
Liked: Cleanliness, staff & service
We had a two night stay at McKays. Room was comfortable but the bathroom was tiny. The sink was so small that it was difficult to even wash your face &clean your teeth particularly due to the poor placing of the shelf above. The water pressure in the shower was poor. On the positive note, staff was all lovely and the Scottish breakfast was great.
Stayed 2 nights in Apr 2024
Response from Mckays Hotel on 7 May 2024
Dear TuulaThank you for taking the time to share your feedback about your recent stay at our hotel.We understand the importance or maintaining a high standard of accommodation for all our guests and apologise if it fell short of your expectations. We appreciate your kind words about our lovely staff and our breakfast and we look forward to welcoming you again.Kind regards

8/10 Good

David

Travelled with partner
Clean,staff good,just what you want after a long jerney
Stayed 1 night in Apr 2024
Response from Reception Team on 25 Apr 2024
Dear David,Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us and found our service to be good. We hope to welcome you back in the near future.Kind Regards.

8/10 Good

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very good restaurant. Our room was fairly snug, but was very clean. Parking can be an issue, but we were fortunate. Good location for getting to all the sites and hikes of Perthshire. Really enjoyed their breakfast. Was surprisingly good and more affordable than other places we stayed in Scotland. Reason for our 4 out of 5 is for the bit too snug room, especially when we had booked a room that said it was supposed to be 1600 sq ft along with potential parking issues during busy times (which it was our first night there).
Stayed 3 nights in Apr 2024
Response from Mckays Hotel on 7 May 2024
Dear JustinThank you for taking the time to share your recent experience with us.Our chefs work hard to provide a delightful breakfast spread and it is lovely to hear that you enjoyed their efforts.Please be assured that we have various sizes of rooms of the same standard and can only apologise for any inconvenience that caused during your stay with us.We look forward to welcoming you again.Kind regards

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Reception Team on 21 Mar 2024
Dear Matt,Thank you for taking the time to review our hotel.We are delighted that you enjoyed your stay with us and we hope to welcome you back in the near future.Kind Regards.

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great, friendly staff. Clean, hotel in an ideal location
Stayed 2 nights in Mar 2024
Response from Mckays Hotel on 7 Mar 2024
Dear ChrisThank you for taking the time to review our hotel.I am delighted you enjoyed your stay with us and we look forward to welcoming you again.Kind regards

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
We have stayed at this hotel numerous times however this time we noticed that the prices are getting very expensive for food and drinks 😢 This time we got a room in the new extension and there was no blind on the window and the curtain when shut still left large gaps down the side, from lying on the bed you could see right into the properties opposite, that’s not ideal. In general it’s a really nice hotel and really nice staff albeit I’m concerned about the prices.
Stayed 1 night in Feb 2024
Response from Reception Team on 29 Feb 2024
Dear Anonymous, Thank you for taking the time to review our hotel. Our prices are in line with our competitors. All feedback helps us to identify areas of concern and we shall bring this to the attention of our General Manager when our prices are next reviewed.Thank you for bring this to our attention, with regards to the curtains. We will get the housekeeping manager to look into this.Kind Regards.

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and pub
Great place to stay, in the heart of the village, great evening entertainment and good quality pub food.Breakfast was good quality and well cooked Room was clean and modern, overall a great couple of days
Stayed 2 nights in Feb 2024
Response from Reception Team on 29 Feb 2024
Dear Isaac, Thank you for taking the time to review our hotel. We are delighted to hear that you have enjoyed your stay at our hotel and your dining experience in our restaurant. We hope to welcome you back in the near future.Kind Regards.

6/10 Okay

Rob

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
good stopover point - dont stay in a single room..
tiny room - an noisy from what i presumed was the kitchen fan
Stayed 1 night in Jan 2024
Response from Mckays Hotel on 7 Feb 2024
Dear RobThank you for taking the time to review our hotel.I can see that you reserved a single room in our hotel. I am saddened that you did not enjoy all aspects of your stay with us and understand the importance of a good nights rest and I am sorry that we did not meet your expectations.The kitchen fan is only operational during the hours that the kitchen is open but I shall be asking our kitchen team to look into this.Thank you once again.

6/10 Okay

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
40 steps in annex to room not ideal
Stayed 1 night in Dec 2023
Response from Mckays Hotel on 13 Jan 2024
Dear JamesThank you for taking the time to review our hotel.I am delighted to see that our team were able upgrade you into one of our superiors in the main building.Kind regards

10/10 Excellent

Les

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in centre of Pitlochry
McKays is situated right in the centre of Pitlochry, which means you can park your car and walk everywhere. The hotel overall is very well equipped, the rooms and restaurant are excellent, our rooms were very modern and really nice and comfortable. I would definitely stay here again 10/10.
Stayed 2 nights in Dec 2023
Response from Mckays Hotel on 13 Jan 2024
Dear lesThank you for taking the time to review our hotel.I am delighted that we were able to meet your expectations and we look forward to welcoming you again.Kind regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay
Comfortable stay with good food and service. Will definitely return!
Stayed 5 nights in Aug 2023
Response from Reception Team on 22 Dec 2023
HI,Thank you for taking the time to review our hotel. We are glad to hear that your enjoyed your stay and food with us, and we hope to welcome you back in the near future.Kind Regards,The Reception Team

10/10 Excellent

Alex

Stayed 2 nights in Nov 2023
Response from Reception Team on 9 Dec 2023
Dear Alex, Thank you for your review. we are delighted you enjoyed your stay with us and we look forward to welcoming you again.Kind regards

8/10 Good

Brian

Stayed 1 night in Dec 2023
Response from Mckays Hotel on 29 Jan 2024
Dear BrianThank you for taking the time to review our hotel. I am delighted that you enjoyed your stay with us and we look forward to welcoming you again.Kind regards

6/10 Okay

Helena

Travelled with group
Over priced basic room
Average room that was over priced for what was a very basic room. Clean.
Stayed 1 night in Nov 2023

10/10 Excellent

Duncan

Stayed 2 nights in Nov 2023
Response from Reception Team on 22 Dec 2023
Dear Duncan,Thank you for taking the time to review our hotel. We are delighted you enjoyed your stay with us and we hope to welcome you back in the future.Kind Regards,The Reception Team

4/10 Poor

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Paul

Stayed 1 night in Nov 2023

6/10 Okay

Sheonagh

Liked: Cleanliness, staff & service
Disliked: Room comfort
Ok but not great
Room was clean enough but very dated and small.
Stayed 2 nights in Nov 2023

10/10 Excellent

Chris

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our night here which was absolutely spot on for the bus to the Enchanted Forest. Staff were amazing, rooms were clean and modern and the breakfast was spot on. First time we had our wee one in a hotel and the staff at breakfast especially were brilliant with him. Anca was very interactive with him which gave us a break and also she loved! The only negatives we could say was the room we were in was above the bar so the music on a Friday night was audible but did go off at 23:45. The room was quite hot too but we could open the window so not too much of a pain! Would definitely recommend this as an place to stay in Pitlochry.
Stayed 1 night in Oct 2023
Response from Reception Team on 2 Nov 2023
Dear Chris,Thank you for taking the time to write such a nice review about our hotel and we hope to see you again.Kind regards,

10/10 Excellent

Sheena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, comfortable bed, large walk in shower with luxurious towels. We will certainly return
Stayed 1 night in Oct 2023
Response from Reception Team on 29 Oct 2023
Dear Sheena,Thank you for the amazing review and we hope to see you again.Kind regards,

10/10 Excellent

Sandra

Stayed 1 night in Oct 2023
Response from Reception team on 22 Dec 2023
Dear Sandra,Thank you for taking the time to review our hotel and we hope to welcome you back in the future.Kind Regards,The Reception Team

10/10 Excellent

Thomas

Stayed 2 nights in Oct 2023

2/10 Terrible

Susan

Stayed 1 night in Oct 2023
Response from Reception Team on 17 Nov 2023
Dear Susan, Thank you for taking the time to review our hotel. We are saddened to see that you did not enjoy your stay with us. We hope to see you back so we can rectify this.Kind regards

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Anne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was superb. Would stay here again.
Stayed 1 night in Oct 2023
Response from Reception Team on 13 Oct 2023
Dear Anne,Thank you for the amazing review and we hope to see you again.Kind regards,

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Mckays Hotel on 10 Oct 2023
Dear RichardThank you for taking the time to review our hotel. I am delighted you enjoyed your stay with us and we look forward to welcoming you again.Kind regards

8/10 Good

Marion

Liked: Cleanliness, property conditions & facilities
The rooms are very nice and comfortable. Will be back
Stayed 2 nights in Oct 2023
Response from Mckays Hotel on 10 Oct 2023
Dear MarionThank you for taking the time to review our hotel.We are thrilled you enjoyed your stay with us and looking forward to welcoming you again.Kind regards

8/10 Good

Sylvain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel and pub in a lovely village. Room extra small but clean and cozy!
Stayed 1 night in Sep 2023
Response from Reception Team on 7 Oct 2023
Dear Sylvain,Thank you for taking the time to write a review about your stay, your feedback means a lot to us and we hope to see you again.Kind regards,

10/10 Excellent

Mrs Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than Fishers
Lovely hotel I was very surprised and felt it was more like a 4* rather than 3* It was immaculate, great breakfast and better than fishers, we will definitely be back
Stayed 1 night in Sep 2023
Response from Reception Team on 4 Oct 2023
Dear Alice,Thank you for the amazing review and we hope to see you again.Kind regards,

10/10 Excellent

Monika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay here. Onsite Restaurant was really good as well. Walk outside and there’s shops and more dining options. Staff was friendly as well.
Stayed 2 nights in Sep 2023
Response from Reception Team on 1 Oct 2023
Dear Monika,We really appreciate your positive feedback and we hope to see you again.Kind regards,

10/10 Excellent

Phil

Stayed 1 night in Sep 2023
Response from Mckays Hotel on 3 Oct 2023
Dear PhilThank you for taking the time to review our hotel.We are delighted you enjoyed your stay with us.We look forward to welcoming you again.Kind regards

10/10 Excellent

June

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in this Hotel, super welcome from a new receptionist with the most lovely smile. Room was very modern, clean and spacious. Breakfast.... A great variety of options. We would certainly stay there again and would thoroughly recommend.
Stayed 1 night in Sep 2023
Response from Reception Team on 1 Oct 2023
Dear June,Thank you for taking the time to write a review about our hotel and we can't wait to see you again.Kind regards,

6/10 Okay

Colleen

Travelled with family
Liked: Amenities
Disliked: Staff & service
Very central and walkable to everything. Place was cute and well decorated. Walls in the rooms unfortunately were paper thin. Staff weren’t that friendly or helpful.
Stayed 1 night in Sep 2023
Response from Mckays Hotel on 29 Sept 2023
Dear ColleenThank you for providing us with feedback about you recent stay with us.We understand that a peaceful and comfortable environment is essential for a pleasant experience, and we regret that we fell short of your expectations. At Mckays we pride ourselves in providing a welcoming and friendly environment for all our guests. It is disheartening to hear that our staff did not meet your expectations in terms of friendliness.Thank you once again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Midweek break
Had a lovely stay at McKays Hotel, Pitlochry. Staff were all lovely and would definitely stay there again. Only problem we had was parking as the hotel car park is not big but we managed to find a space eventually.
Stayed 2 nights in Sep 2023
Response from Mckays Hotel on 29 Sept 2023
Dear GuestThank you so much for your kind words and for choosing to stay with us.Our aim is to provide exceptional service and a comfortable experience for all our guests and your satisfaction is our top priority.Thank you once again.

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and clean room. Breakfast was excellent too.
Stayed 1 night in Sep 2023
Response from Reception Team on 28 Sept 2023
Dear Derek,Thank you for taking the time to write a review about your stay and we hope to see you again.Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Service
Second visit to McKays and once again they did not fail. The food was exceptional, the seats are very comfy and the staff are friendly and lovely as always.
Stayed 2 nights in Sep 2023
Response from Mckays Hotel on 29 Sept 2023
Dear GuestThank you so much for your kind words and for choosing to stay with us. We are thrilled to hear that you had a lovely stay and that our services met your expectations.Our team takes great pride in providing exceptional hospitality and ensuring that our guests have a memorable experience. It is truly rewarding to know that we succeeded in making your stay enjoyable.Kind regards

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent hotel right in the middle of the Main Street with some lovely shops on the doorstep. The hotel is in very good condition and our room was a very good size and seemed to be comparatively new. The staff were very friendly and efficient and we would be more than happy to return to this hotel.
Stayed 1 night in Sep 2023
Response from Reception Team on 22 Sept 2023
Dear Neil,Thank you for such an amazing review and we hope to see you again.Kind regards,

8/10 Good

janet

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff
Stayed 1 night in Sep 2023
Response from Mckays Hotel on 20 Sept 2023
Dear JanetThank you for taking the time to review our hotel.I am delighted you enjoyed your recent stay with us and we look forward to welcoming you back.Kind regards