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Reviews of Amador Hotel

2.5 out of 5
Amador Hotel
24144 California State Highway 88, Pioneer, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 82 out of 229 reviews" "
Rating 8 - Good. 94 out of 229 reviews" "
Rating 6 - Okay. 31 out of 229 reviews" "
Rating 4 - Poor. 17 out of 229 reviews" "
Rating 2 - Terrible. 5 out of 229 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2020
Response from Rick on 2 Apr 2020
Dear Valued Guest - Thank you for the excellent rating. Very best regards, Rick

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were drunk loud people in the room right under us. They kept us awake, we asked them nicely to be quiet. But it didn't change, so I called down to the front desk. She said she was familiar with the guys in the room and would talk to them. She did and they were quiet. The walls are very thin in the rooms, you can hear what everyone on each side of you is doing and saying. It needs insulation. It would be nice if they served a continental breakfast. Having said all that, I would definitely stay there again. The rooms were big, clean and great views. The staff was wonderful and amazing. They deserve a raise!!!!! or bonus!!!!!!
Stayed 2 nights in Mar 2020
Response from Rick on 9 Mar 2020
Dear Valued Guest - Thank you for taking the time to leave us your feedback. Everything is well taken and we're always on an improvement drive. We're very proud of our staff - they're excellent. Thank you for acknowledging that. Yes, a bonus sounds nice too !! Hope to see you again some day. Very best regards, Rick

4/10 Poor

Trevr

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No outlets near nightstand. Refrigerator froze everything. Snow on floor through crack in door. Only one small garbage can in bathroom. No towels for hot tub. Hot tub was not hot.
Stayed 1 night in Feb 2020
Response from Rick on 4 Mar 2020
Dear Valued Guest - Thank you so much for taking the time to voice your grievances. We’re so sorry to hear about all your bad experiences. We shall work on taking corrective measures and better our facility. Very best regards, Rick

8/10 Good

OMAR D.

Liked: Cleanliness, room comfort
It was like goi g back to the 60s. With a princess phone in room and old tube tvs. But it was cool...
Stayed 1 night in Feb 2020
Response from Rick on 22 Feb 2020
Dear Valued Guest - thank you so much for the candid feedback. We do totally agree with you. Hope to see you again sometime. Very best regards, Rick

8/10 Good

Melonie

Travelled with family
Liked: Staff & service
Just okay but cheap
Our rooms had a slight cigarette smell and the sheets and blankets looked really worn. Carpet isn’t the cleanest either. But overall the staff was friendly and the price was good that we could deal with it for a night. Really hope they start updating the sheets and blankets it’s gross to think of what’s on them....
Stayed 1 night in Feb 2020
Response from Rick on 17 Feb 2020
Dear Valued Guest - Thank you for taking the time to give us your feedback. We agree - the property is over-due for an upgrade and we're doing it this year. We sincerely hope things will be more nicer in the months to come. Very best regards, Rick

6/10 Okay

Verified traveller

Stayed 2 nights in Feb 2020
Response from Rick on 17 Feb 2020
Dear Valued Guest - Thank you for giving us the rating. Very best regards, Rick

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Rick on 16 Feb 2020
Dear Valued Guest - Thank you so much for the 5 out of r rating. Much appreciated. Very best regards, Rick

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Rick on 12 Feb 2020
Dear Valued Guest - Thank you so much for the 10 out of 10 rating. We sincerely appreciate it. Very best regards, Rick

10/10 Excellent

Benny, Salinas ca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big open room ,dated but clean Yes will stay here again
Stayed 1 night in Jan 2020
Response from Rick on 21 Jan 2020
Dear Valued Guest - Thank you so much for your excellent review. We really appreciate it. And you're right - the rooms are dated. We're planning a major renovation this year. We look forward to seeing you again. Very best regards, Rick

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Place overall was nice but the bed was terrible we both woke up with sore backs from the bed worse sleep ever
Stayed 1 night in Jan 2020
Response from Rick on 20 Jan 2020
Dear Valued Guest - We're so sorry to hear about your uncomfortable stay. Would you kindly like to share your room number so that we can take corrective measures. Again, please accept our sincerest apologies for your uncomfortable sleep. Very best regards, Rick

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Friendly Staff.....
We were only there to sleep and the bed was comfortable. Could hear talking from others. The room decor could’ve used an update. Staff was very friendly and helpful!!!
Stayed 2 nights in Dec 2019
Response from Rick on 6 Jan 2020
Dear Valued Guest - Thank you so much for the feedback. Glad to hear the staff treated you well. Yes, we agree - the place is overdue for a renovation. Very best regards, Rick

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Rick on 31 Dec 2019
Thank you so much for rating us as excellent. Much appreciated.

4/10 Poor

Lori

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Rick on 1 Dec 2019
Dear Valued Guest - we’re very sorry to see that you didn’t have a good stay at our inn. We apologize for that. Very best regards, Rick

8/10 Good

RickM., Huntington Beach Ca.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful.would enjoy it in the summertime. Be able to use the pool and other amenities.
Stayed 1 night in Nov 2019
Response from Rick on 18 Nov 2019
Dear Valued Guest - Thank you so much for your kind feedback. We're glad to hear that your stay was a pleasant one. Please do visit us again in summer - its gorgeous then. Very best regards, Rick

6/10 Okay

laurent

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Nov 2019
Response from Rick on 13 Nov 2019
Dear Valued Guest - so sorry that we did not quite meet your expectations. we shall work harder to better our facility. Very best regards, Rick

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was much the same as when I originally stayed there six years ago.
Stayed 2 nights in Oct 2019
Response from Rick on 2 Nov 2019
Dear Valued Guest - Thank you for your kind feedback. we're due for a major renovation and we're planning to start work in early 2020. Very best regards, Rick

10/10 Excellent

Rodney

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They care about their guests
I accidentally book the room for a day earlier than my employee's arrival. We received a call the evening we were supposed to arrive so that they would know what time we would be there so they could provide us "after hour arrival instructions." Embarrassed and disappointed that I was paying for a hotel stay I wasn't going to use, I told the lady on the phone that I somehow booked it for the wrong night. Without hesitation, and without my even asking about the possibility, the lady said, "No problem, I will just move your reservation to tomorrow night." I was stunned. They obviously care about their guests at Pioneer Inn & Suites!
Stayed 1 night in Oct 2019
Response from Rick on 27 Oct 2019
Dear Valued Guest - Thank you so much for taking the time to share this incident with all. our team genuinely tries to be as hospitable as possible. It feels great when guests likes you appreciates it. Very best regards, rick

10/10 Excellent

Jim

Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent clean room, I just spent a night and was way better than most small independent providers
Stayed 1 night in Oct 2019
Response from Rick on 17 Oct 2019
Dear Valued Guest - We're so glad to hear that you had a pleasant stay at our inn. We sincerely thank you for your business. Very best regards, Rick

6/10 Okay

Jonathan L

Liked: Cleanliness, staff & service, room comfort
Comfortable
We were tired and stressed. We were glad to find a comfortable place on our journey.
Stayed 1 night in Oct 2019
Response from Rick on 8 Oct 2019
Dear Valued Guest - We're glad to hear that you found our inn to be a comfortable place to stay. Very best regards, Rick

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Rick on 6 Oct 2019
Dear Valued Guest, Thank you for rating us so well. Much appreciated. Rick

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Close to family gathering. Too close to a Bar/Nightclub.
Stayed 1 night in Sep 2019
Response from Rick on 30 Sept 2019
Dear Valued Guest - So thankful for your candid feedback. We agree, the pub is too close by and can get a little noisy at times. Please accept our sincerest apologies for any inconvenience. Very best regards, Rick

6/10 Okay

Ronp, Auburn, CA

Travelled with partner
Disliked: Amenities
The room was clean but my request for a room away from the main road was ignored. The room smelled of Lysol and when I opened the sliding glass door to the balcony I encountered a cloud of cigarette smoke from the guest downstairs sitting on his balcony smoking non- stop. WiFi works great until 8am when everyone in the hotel logs in and it virtually stops working. Warning: there is NO cell service here (at least not for Verizon).
Stayed 1 night in Sep 2019
Response from Rick on 23 Sept 2019
Dear Valued Guest - Thank you for taking the time to share your experience / feedback with me. We're sorry to hear about the inconveniences you faced and apologize on behalf of the non-stop smoker guest and the internet issues. We shall work on making the internet service better. The lack of cell reception is beyond our control. I have written multiple letters to our local politician and the major cell phone companies but nobody seems to care. Very best regards, Rick

4/10 Poor

Richard

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Only place in the area
No Kleenex. Mold around bathtub. Someone else’s leftover food in refrigerator. No restaurant. Drive 5 minutes to get breakfast.
Stayed 1 night in Sep 2019
Response from Rick on 14 Sept 2019
Dear Valued Guest - Thank you for writing to voice your grievances. This is not how we intend to run our business and we sincerely apologize for the shabby service. We shall work harder and get better at our job. Again, our sincerest apologies. Very best regards, Rick

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic staff was great pool area was great
Stayed 1 night in Aug 2019
Response from Rick on 31 Aug 2019
Dear Valued Guest - We're so glad to hear that you had an enjoyable stay. Thank you for your business. Very best regards, Rick

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The service was friendly but the condition of my particular room was undesirable. It was mentioned to me upon check in that there was a problem with the shower and it is scheduled to be fixed. It definitely had some issues. The bed was very firm and uncomfortable in my opinion. The room was clean though and the price was right.
Stayed 2 nights in Aug 2019
Response from Rick on 30 Aug 2019
Dear Valued Guest - Thank you for all your helpful feedback. We are aware of the shortcomings and are preparing a major renovation of the property. We definitely appreciate your business and apologize for any inconvenience you had during your stay with us. Very best regards, Rick

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Rick on 26 Aug 2019
Dear Valued Guest, Thank you so much for giving us such a nice rating. Very best regards, Rick

6/10 Okay

Heidi

Liked: Staff & service
Disliked: Cleanliness
No
I hesitated to post this, but I paid $110 and while the room is spacious and the shower was great, the bed was absolutely frightening. I picked off at least 20 bugs. Needless to say, I hardly slept and I was horrified enough to not know whether I should even talk about my experience. It was my worst hotel on a two week journey and rather sad given how much I love the area. Beware :(
Stayed 1 night in Aug 2019
Response from Rick on 24 Aug 2019
Dear Valued Guest, First and foremost, please accept our sincerest apologies. This is most unacceptable and this is not how we want to conduct business. We would like to make this right for you. Please stop by the front desk this morning and ask for Stacey. Again, thank you for bringing this to our attention and very sorry once again. Very best regards, Rick

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
This is a decent enough place to stay. The room was large and the bed was comfortable. The place has been well used and could stand some repairs.
Stayed 1 night in Aug 2019
Response from Rick on 13 Aug 2019
Dear Valued Guest - Thank you for your kind feedback. We agree - our property is due for a major overhaul and it is a work in progress. Very best regards, Rick

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
same
Same as usally
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite is adorable. The property is dated but so is everything else in Calaveras and Amador. I had everything I needed to feel right at home. The tree studded pool was so refreshing and relaxing.my suite was spotless. The staff was friendly and was able to quickly provide me if there was anything I needed. I felt very safe there.
Stayed 2 nights in Jul 2019
Response from Rick on 30 Jul 2019
Dear Valued Guest - You just made our day. Thank you is not good enough from our part - we truly appreciate your feedback. We're so aware our property is dated and a lot of times our guests leaves such bad comments. It is so not fair as they do not know the financial condition of the property. Your comments feedback was so refreshing as you still saw the good in our struggling inn. Thank you so much once again. Very best regards, Rick

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was wonderful, very informative and accommodating. The room was pleasant. Very clean.
Stayed 1 night in Jul 2019
Response from Rick on 29 Jul 2019
Dear Valued Guest - Thank you so much for taking the time to write us such a nice review. We’re so glad to hear that your stay was a pleasant one. Hope to see you again sometime. Very best regards, Rick

8/10 Good

Sanjeevani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Rick on 29 Jul 2019
Dear Valued Guest - Thank you for the nice rating. We appreciate your business too. Very best regards, Rick

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay in the area
Clean rooms and very well maintained pool and pool area.
Stayed 1 night in Jul 2019
Response from Rick on 29 Jul 2019
Dear Valued Guest - Thank you so much for your kind feedback. Glad your stay was pleasant. Hope to see you again sometime. Very best regards, Rick

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The full size fridge was great a nice patio with grass and it was so quite.
Stayed 1 night in Jul 2019
Response from Rick on 15 Jul 2019
Dear Valued Guest - Thank you so much for taking the time to give us your awesome review. We're so glad your stay was a pleasant one. Very best regards, Rick

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of property very convenient if you are traveling through the area
Stayed 1 night in Jul 2019
Response from Rick on 13 Jul 2019
Dear Valued Guest - Thank you so much for your 5 star rating and kind feedback. Very much appreciated. Hope to see you again some day. Very best regards, Rick

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Rick on 2 Jul 2019
Dear Valued Guest - thank you so much for your kind rating of our property. Much appreciated. Very best regards, Rick

4/10 Poor

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was an unsatisfactory experience. Since the smoke alarm was in disrepair, we decided to leave and we were disappointed that no partial refund was applied to our two hour stay.
Stayed 1 night in Jun 2019
Response from Rick on 1 Jul 2019
Dear Valued Guest - Thank you for taking the time to voice your concern about your recent stay at our inn. The staff offered to replace the battery in the smoke alarm but you still insisted on leaving. But please feel free to contact us at the property directly if you feel this needs any better resolution. We do apologize for your inconvenience and this is not how we intend to do business. Very best regards, Rick

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gold Country weekend
Clean and well run and in a nice area. TV's could use an upgrade though
Stayed 1 night in Jun 2019
Response from Rick on 25 Jun 2019
Dear Valued Guest - Thank you so much for your kind feedback. Glad to know that your stay was a pleasant one. But we totally agree - those television sets need to go. We're getting ready to a major renovation soon. Hope you visit us again. Very best regards, Rick

2/10 Terrible

Jackie, San Francisco

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Did not want to sleep here or shower. The property is tired and I was scared to get bitten by something
Stayed 1 night in Jun 2019
Response from Rick on 17 Jun 2019
Dear Valued Guest - We're really very sorry to hear about your feedback. It would help if you would be a little more specific so that we can take immediate corrective measures. I do agree that the property is old and "tired" but the staff works very hard to offer clean rooms. Again, very sorry to hear about your bed experience. Very best regards, Rick

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is overpriced and charges for a third person in a room with two queen beds. It is dirty, run down, the blinds are broken and provide inadequate light control. The carpet is stained and dirty and there was a smell in the room that was unpleasant. The reservation lady is not accessible until after 10 a.m. so we could not book another night since we had to be at our event earlier than that and had no cell service at the location. Overall, very disappointing and I don't know why anyone would stay here except it's the only hotel around. They should take some pride in their facility and in providing good quality service to guests just because it's the right thing to do.
Stayed 1 night in May 2019
Response from Rick on 8 Jun 2019
Dear Valued Guest - Thank you for your kind feedback. We have read your identical reviews on two other forums. We read your message loud and clear. We so wish you would have left right away and taken a full refund as that’s the right thing to do. Very best regards, Rick

10/10 Excellent

PaulHohman, Paso Robles, Callif.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet. We had an upstairs room with a view of the pool, hot tub, and forest. Very calming. There is no continental breakfast but Jackson is not that far away. We will stay there again.
Stayed 1 night in May 2019
Response from Rick on 1 Jun 2019
Dear Valued Guest - Thank you so much for your kind review. We're glad your stay was a pleasant one. We do apologize for the lack of the breakfast though. We hope to see you again. Very best regards, Rick

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and roomy. It was convenient to the Sierra Nevada which we traveled to the next day.
Stayed 1 night in Apr 2019
Response from Rick on 1 May 2019
Dear Valued Guest - we’re so glad to hear that your stay at our inn was a pleasant one. Hope you enjoy the rest of your trip. Very best regards, Rick

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019
Response from Rick on 29 Apr 2019
Dear Valued Guest - Thank you for your kind review. Very best regards, Rick

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019
Response from Rick on 23 Apr 2019
Dear Valued Guest - Thank you so much for the 5 star rating. It is much appreciated. Very best regards, Rick

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2019
Response from Rick on 23 Apr 2019
Dear Valued Guest - Thank you so much for such a nice rating. Very best regards, Rick

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Rick on 16 Apr 2019
Dear Valued Guest - Thank you so much for the excellent rating. Much appreciated. Very best regards, Rick

6/10 Okay

Verified traveller

Stayed 1 night in Apr 2019
Response from Rick on 14 Apr 2019
Dear Valued Guest - Thank you for your feedback. We shall work harder to improve our services. Very best regards, Rick

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Rick on 9 Apr 2019
Dear Valued Guest - A perfect 10 ! You made our day. Thank you so much. Very best regards, Rick

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2019
Response from Rick on 6 Apr 2019
Dear Valued Guest - Thank you for your kind feedback. We will work harder to better our services. Very best regards, Rick