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Reviews of Holiday Inn Express Picayune-Stennis Space Center, an IHG Hotel

2.5 out of 5
Holiday Inn Express Picayune-Stennis Space Center, an IHG Hotel
1001 Dauphin Street, Picayune, MS

Reviews

9.0

Wonderful

Rating 10 - Excellent. 313 out of 480 reviews" "
Rating 8 - Good. 113 out of 480 reviews" "
Rating 6 - Okay. 26 out of 480 reviews" "
Rating 4 - Poor. 14 out of 480 reviews" "
Rating 2 - Terrible. 14 out of 480 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Norma

Business traveller, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Young lady preparing breakfast buffet bar was very kind and thoughtful of others. Employees were friendly and guests appeared to be happy Could use another handicap parking space.
Stayed 1 night in Apr 2024

8/10 Good

Del

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
In general, it's just a nice place to stay with an OK breakfast, but consistent. The lady who is in charge of the breakfast area every morning is one of the finest most diligent workers and nice's person I ever met. She works so hard to keep the area clean and stocked it never runs out of anything and the floors are never dirty, unbelievable. I don't think she gets enough tips or appreciation I stay there three or four times a year and it's always the same
Stayed 3 nights in Apr 2024

8/10 Good

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Jessica

Liked: Staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Dean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful and nice!
Stayed 3 nights in Mar 2024

10/10 Excellent

Wanda Shavon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The lady in the breakfast are was very rude and not friendly and inviting at all. One lady at the desk told us we got 2 free waters and then later, after we checked out, we were charged for the waters, other than that, great stay
Stayed 4 nights in Feb 2024

4/10 Poor

Travis

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Barry

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Room floor was wet in several places and bed sheets were as well.
Stayed 1 night in Feb 2024

10/10 Excellent

Joann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, breakfast was really good with a wide variety of choices. The room was clean, smelled good and the staff was courteous. Booking and checkout was easy. Highly recommend.
Stayed 1 night in Feb 2024

10/10 Excellent

Casie

Stayed 1 night in Jan 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay overall was good. I love the pancake machine that Holiday Inn has, unfortunately, it was malfunctioning the entire time, and when it finally was able to make a pancake, it was not very good. Everything was fine in my room. However, my family in at least two of the other rooms did not have televisions that worked. The staff attempted several times to fix the issue, but were unsuccessful. The staff, and particular Marissa at the reception desk, was very kind, pleasant, and really appeared to enjoy her job. Thank you.
Stayed 2 nights in Jan 2024

10/10 Excellent

Albert

Stayed 2 nights in Dec 2023

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly a Repeat Stay!!
Very warm and friendly hotel pleasant to the eyes and senses. Nice pool and work out room. When back in the area, we will be sure to stay again.
Stayed 2 nights in Dec 2023
Response from Mirissa on 17 Dec 2023
Dear Valerie,Thank you for taking the time to review our Holiday Inn Express-Picayune. We are please to hear you found our hotel very warm, friendly pleasant to they eyes and senses. We truly Value your feedback and look forward to your return.Sincerely,Mirissa Barnes. Manager

10/10 Excellent

Garrett

Stayed 1 night in Dec 2023
Response from Mirissa on 17 Dec 2023
Dear Garrett,Thank you for taking the time out to review our hotel. We truly Value your feedback and look forward to your return.Sincerely,Mirissa Barnes, Manager

10/10 Excellent

Rasa, Bedford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything, including great breakfast
Stayed 2 nights in Dec 2023
Response from Mirissa on 17 Dec 2023
Dear Rasa,Thank you for taking the time out to review our Holiday Inn Express-Picayune. We are please to hear that you liked everything including great breakfast. We will be sure to pass this on to our staff. We hope your travel brings you back this way soon.Sincerely,Mirissa Barnes, Manager

10/10 Excellent

Della

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable. Staff was friendly and helpful. Nice complimentary breakfast station.
Stayed 4 nights in Nov 2023
Response from Mirissa on 4 Dec 2023
Dear Della,Thank you for taking the time out to review the Holiday Inn Express-Picayune. We are please to see you had a great customer experience at our location. That you found our rooms clean and comfortable, our staff friendly and helpful along with the complimentary breakfast. We will be sure to pass on your comments to our staff. Again, Thank you for your feedback.Sincerely,Mirissa Barnes, Manager

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Larry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay again.
Great stay in safe area at an awesome price
Stayed 1 night in Nov 2023
Response from Mirissa on 7 Nov 2023
Dear Larry,Thank you for taking the time out to review our Hotel. We are please to see that you had a Great stay in a safe area at an awesome price. We truly Value your feedback. We hope that your travel brings you back this way again soon.Sincerely,Mirissa Barnes, Manager

10/10 Excellent

Hvishi Opa

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property was very comfortable, welcoming and accommodating staff. Made us feel very welcomed and we look forward to staying at the Holiday Inn Picayune again, Thank You.
Stayed 1 night in Oct 2023
Response from Mirissa on 29 Oct 2023
Dear Hvishi Opa,Thank you for taking the time out to Review our hotel Holiday Inn Express-Picayune. We are please to see you found our property very comfortable, welcoming and accommodating. That our staff made you feel very welcoming. We value your feedback will make sure that we pass on your comments to our staff! We look forward to your return.Sincerely,Mirissa Barnes, Manager

2/10 Terrible

Antoinette

Travelled with family
Disliked: Staff & service
Horrible
Fire alarm went off all night long in room and they could not get us another room. Was traveling with my mother who is elderly and in wheelchair. Still wait on a refund for room.
Stayed 1 night in Oct 2023
Response from Mirissa on 29 Oct 2023
Dear Antoinette,First of let me start out by apologizing for your guest experience at our Holiday Inn Express. We truly try to provide a great stay customer service experience. Sometimes circumstance prevent that from happening like the fire alarms going off for the safety of our guest. At that time we try to do the right thing and provide the best course of action. Again, let me apologize for that happening while you and your mother was with us. We hope you will give us another chance by coming back to visit us so we can show you that this was just a coincidence and show you we truly value our customers. Again, We truly apologize and look forward to your return.Sincerely,Mirissa Barnes, Manager

10/10 Excellent

Michael

Stayed 1 night in Oct 2023
Response from Mirissa on 7 Nov 2023
Michael,Thank you for taking the time out to review our Holiday Inn Express-Picayune. We truly Value your Feedback and look forward to your return. Sincerely,Mirissa Barnes,Manager

6/10 Okay

Kris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean but probably not coming back.
The staff was super nice and the hotel was clean. There were only 2 towels in the room. The toilet running made a loud scream notice and people and music most of the night. I am not a picky person but this hotel was not cheap. It never looks good when there are sketchy people working on a vehicle outside either. It was clean!!!
Stayed 1 night in Oct 2023
Response from Mirissa on 8 Oct 2023
Dear Kris,First of thank you for taking the time to review Holiday Inn Express-Picayune. We are please to hear that you found our staff super nice and our hotel clean. We appreciate you bringing your experience about the running toilet, people and music most of the night to our attention. We take your feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. Again, Thank you for your feedback.Sincerely,Mirissa Barnes, Manager

8/10 Good

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stop on your way to a vacation destination.
Stayed 1 night in Oct 2023
Response from Management on 8 Oct 2023
Dear Terri, Thank you for taking the time out to review our hotel. We are please to hear that you found our establishment a great place to stop on your vacation destination. We truly Value your feedback! We Look forward to your return visit. Sincerely,Management team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay. Check in staff was very friendly. Breakfast had limited options but was enough to fuel us up and get us back on the road!
Stayed 1 night in Sep 2023
Response from Carolyn on 6 Oct 2023
Dear Anonymous, Thank you for taking the time out to review our hotel. We are please to see that you had a great stay at our hotel. That our check in staff was very friendly. That Breakfast was enough to fuel you up and get you back on the road. We truly value your feedback and will pass your comments on to our staff. Again, We truly Value your feedback and look forward to your return.Sincerely,Carolyn Pugh,

10/10 Excellent

Shericka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff excellent customer service
Stayed 2 nights in Sep 2023
Response from Carolyn on 3 Oct 2023
Dear Shericka, Thank you for taking the time out to review our hotel. We are please to hear that you had excellent customer service and that you loved our staff. We will be sure to pass this on to them. We truly Value your feedback! We hope that your travels brings you back in the near future. Sincerely,Carolyn PughManagement Team

10/10 Excellent

Lorie

Stayed 2 nights in Sep 2023

6/10 Okay

Schnell

Stayed 1 night in Sep 2023

4/10 Poor

Nicole

Stayed 1 night in Aug 2023

10/10 Excellent

Nancy

Travelled with family
Liked: Amenities
Everything was very clean and the breakfast was very nice
Stayed 2 nights in Aug 2023

10/10 Excellent

Shayna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

4/10 Poor

Richard

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
We were supposed to get two queen beds and a sofa. Instead we got a king bed and a sofa. We were here for a softball tournament so we had to get on of our kids to stay with another family. Plus the toilet in the room did not work.
Stayed 2 nights in Jul 2023

10/10 Excellent

Nahin A.

Liked: Property conditions & facilities
It’s pretty good!
Stayed 1 night in Jul 2023

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was right off the Interstate and close to everything. Very clean!
Stayed 2 nights in Jul 2023

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Ravi Sekhar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i was good place to stay
Stayed 1 night in May 2023

8/10 Good

Betti

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was closed off somewhat from the city.
Stayed 1 night in May 2023
Response from Carolyn on 22 May 2023
Dear Betti,Thank you for taking the time out to review our Holiday Inn Express-Picayune. We are pleased to see that you enjoyed your stay. We will use your feedback to improve our customer service. Again, We truly Value your feedback.Sincerely,Carolyn Pugh, Manager

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel staff!! Friendly and helpful. Best experience ever! The staff was very friendly, helpful, and made our stay enjoyable. The rooms were clean. Loved all the functional spaces from several places to put our bags and personal items to multiple hooks in the room for hanging our jackets. We liked the way the soap, shampoo, and lotion were all in accessible dispensers on the walls in the bathroom. Great idea! The breakfast was amazing! So many delicious options…for the person that wanted to just eat healthy to people like us who wanted the full breakfast of eggs, sausage and biscuits. Love the indoor pool too!
Stayed 2 nights in May 2023
Response from Mirissa on 13 May 2023
Dear Ms. Kimberly,Thank you for taking the time to tell us about your experience at Holiday Inn Express PICAYUNE-STENNIS SPACE CNTR..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Im extremely pleased My team was able to display their passion for making memorable experiences. As always, we appreciate your continued loyalty. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 6017492626 or gm@hiexp.net.Sincerely,Mirissa Barnes GM6017492626Gm@hiexp.net

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Carolyn on 9 May 2023
Dear James,Thank you for taking the time out to review our hotel. We are please that you had a great overall experience. We truly value your feedback. We look forward to your return.Sincerely,Carolyn Pugh, Manager

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Carolyn on 25 Apr 2023
Dear Christine,Thank you for taking the time out to review our hotel. We are please to see that you enjoyed your stay at our Holiday Inn Express. We hope your travel brings you back this way again in the near future. We truly value your feedback. Sincerely,Carolyn Pugh, Manager

2/10 Terrible

Brian

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Reserved a king suit and got two queens, we stayed 4 nights and my 1 year old sleeps between us so there was no room, I got an oh well at the counter. I then had to ask for towels and a shower curtain. There was chewed gum on the tables underside my kid found and white residue on the carpet next to the sofa. Also guests were loud right outside the front entrance that you could hear throughout the hotel, I had to call the front desk and it still took an hour to calm them down and it was past midnight. The water pressure is good and so is the AC.
Stayed 4 nights in Apr 2023

8/10 Good

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Carolyn on 22 May 2023
Dear Nicholas,Thank you for taking the time out to review our Holiday Inn Express-Picayune. We are please that you had a great experience. We strive to make each stay as pleasant and comfortable as possible. Again, thank you for your feedback and we look forward to your return. Sincerely,Carolyn PughOffice Manager

10/10 Excellent

Larry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with breakfast. Friendly staff. Near restaurants and shopping
Stayed 1 night in Apr 2023

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 1 night in Mar 2023
Response from Miranda on 29 Mar 2023
Dear Mathew,Thank you for taking the time out to review our Holiday Inn Express-Picayune hotel. We are pleased to see that you had a great over all guest experiance. We truly value your feed back. We hope that your travels brings you back this way again soon.Sincerely,Miranda Wheat, Manager

8/10 Good

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Everyone's toilet was so loud when you flushed it. Not only in my room but other family members said it to us that theirs's did the same. Mattress was hard. No hair dryer in the room.
Stayed 2 nights in Mar 2023
Response from Carolyn on 20 Mar 2023
Dear Peggy,Thank you for taking the time to review Ho;iday Inn Express-Picayune. We apologize that we did not meet your expectations. That you found our toilets loud and our mattress Hard. We recently went through a full renovation of our hotel. We truly Value your feedback and will use your comment to improve our guest satisfaction. Siincerely,Carolyn Pugh, Manager

8/10 Good

Alex K.

Stayed 1 night in Mar 2023

10/10 Excellent

Lillie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Rasa, Bedford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing unique, just good convenient hotel
Response from Mirissa Barnes-Gm on 17 Jan 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express PICAYUNE-STENNIS SPACE CNTR..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Katylin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023

2/10 Terrible

Audrie

Stayed 1 night in Jan 2023
Response from Carolyn on 12 Jan 2023
Dear Audrie,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,Carolyn Pugh, Manager