Front of property – evening/night
Check availability

Reviews of Muong Thanh Luxury Phu Quoc

4 out of 5
Muong Thanh Luxury Phu Quoc
Unit CH1, Bai Truong Complex, Duong Bao Hamlet, Duong To Commune, Phu Quoc, Kien Giang

Reviews

7.6

Good

Rating 10 - Excellent. 22 out of 68 reviews" "
Rating 8 - Good. 23 out of 68 reviews" "
Rating 6 - Okay. 14 out of 68 reviews" "
Rating 4 - Poor. 5 out of 68 reviews" "
Rating 2 - Terrible. 4 out of 68 reviews" "

8.2/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Stayed 3 nights in Mar 2024
Response from Le Duy Hung – Hotel Manager on 2 Apr 2024
Dear Mr Peter WongThe staff at Muong Thanh Luxury Phu Quoc Hotel would like to express our gratitude for your choice to stay at the hotel! Thank you for your love and for leaving positive reviews about the hotel. We are hopeful that your stay was wonderful. Muong Thanh Luxury Phu Quoc Hotel looks forward to welcoming you on your next trip to Phu Quoc. Thank you!Warm regards

6/10 Okay

Randall

Travelled with partner
Disliked: Staff & service
Location was okay and they had cart to take you to beach or market but the trouble was if you spoke english they ignored you. There was No customer service at all at the hotel. Nobody asked us if we wanted a drink while at the pool and we had lunch once at the hotel and we where the only one in there eating.. too bad for a hotel to have zero customer service
Stayed 4 nights in Feb 2024
Response from Le Duy Hung – Hotel Manager on 5 Mar 2024
Dear Mr Randall Kassian,Xin Chao, Thank you for staying with us and posting your review.Allow me to apologize for the shortfalls that occurred during your stay, and disapointed to read that we team did not action your requests and comments during the stay.I have noted the feedback and please be rest assured that we shall work on it to improve our offering and services. Feedback like this helps us constantly improve our guest experiences by knowing what we are doing right and what we can work on, appreciate the time taken to send us this helpful response.Please do not hesitate to contact me on info@phuquoc.muongthanh.vn directly, should I be of help for any further assistanceLooking forward to having you back with us.Warm regards

10/10 Excellent

Tien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Jan 2024
Response from Mr Lê Duy Hưng - General Manager. on 14 Feb 2024
Dear Tien Pham,Xin Chao, Thank you for staying with us and posting your review.We really hope that if you have chance to come back Phu Quoc again. We are looking forward to welcoming you soon again to our Hotel, we will give you a better experience. Thanks & Best regards,

6/10 Okay

Alicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed at Muong Thanh for 2 nights, they didn't clean my room after the 1st night. Breakfast on the 2nd day was VERY poor quality. They were cleaning table clothes and re-arranging chairs while serving breakfast at 7:45. A huge table cloth was placed in the middle of the restaurant while guests were having breakfast. Most of the food was empty around 8AM and didn't get refill even though breakfast time is 6:30-9AM. It's definitely NOT a 5-star hotel and service like they advertised.
Stayed 1 night in Oct 2022
Response from The management. on 7 Nov 2022
Dear Ms. Alicia,The Muong Thanh Luxury Phu Quoc Hotel would like to thank your family for trusting in staying and using the service at our hotel during the last resort trip. We hope your family had a pleasant stay in Phu Quoc. During nearly 6 years of operation and development, Muong Thanh Luxy Phu Quoc Hotel has established a certain brand name in the Phu Quoc market and received the trust of customers near and far. We always appreciate and are grateful to the customers who have supported and will support our hotel. Regarding the unexpected incidents that happened during your stay, Muong Thanh Luxury Phu Quoc Hotel is very sorry that your experience at the hotel was not as expected. At the same time, our hotel would like to acknowledge and thank you for your valuable comments, which will help us improve the quality of service. We would like to present and explain some of the following issues: - Regarding the fact that your room was not cleaned on October 29, this is an omission of the housekeeping department staff; the relevant employees have been reprimanded and reviewed. On behalf of the entire hotel staff, we would like to apologize to you. - About the breakfast service at the hotel on October 30, a large number of customers came to eat early and left at the same time, so the tables were dirty, untidy, and not clean. That's why the service staff came to clean, collect the tablecloths, and rearrange the tables and chairs. At the same time, since most of the customers had already eaten and finished early around 7:20 a.m, there were only a few customers left, so the kitchen did not provide more food to avoid food waste. These things may have made you feel uncomfortable, and we sincerely apologize for that. We will fix this problem. Once again, thank you and we hope that in the near future, Muong Thanh Luxury Phu Quoc Hotel will have the honor to continue to welcome and serve you on your next vacation in Phu Quoc.Thanks & Best regards,

6/10 Okay

An, Granville

Disliked: Staff & service
Property was ok, quite run down and does not fit its 4-star rating. The foot massage palour operating within the hotel is dodgy. My 1-hour foot massage was "normal". However, during my husband's foot massage, the masseuse kept pushing his toes into her breasts, as if making an offer for other services. Needless to say, my husband was very annoyed and thought it a totally waste of money and that he should have been paid to service her, not the other way around. I would not come back, and neither would the other 5 couples who came with us during this stay. Had me wondering if this would have turned into a sex exchange had it been a different male patron?
Stayed 3 nights in Sep 2022
Response from The management. on 22 Oct 2022
Dear Mrs An,Xin Chao, Thank you for staying with us and posting your review.We are very sorry and apologize for the problems you encountered at the hotel.We have reported your problem to the relevant departments for handling. At the same time, the hotel will try to remedy this situation and will take better care of guests.Once again, we are very sorry about these issues. We hope that we will have a chance to welcome you back. And we can give you a better experience.Thanks & Best regards,

2/10 Terrible

Max, Vancouver

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Worst hotel experience! Terrible uneducated staff who were super money driven and wanted to charge for everything. The bed sheets had stains in them, the hotel management was terrible and the checkin took 45 minutes even though we were the only ones in the lobby yet they messed it up.
Stayed 1 night in Mar 2020
Response from The management. on 14 Mar 2020
Dear Sir, Thank you for your talking the time to review our hotel. We truly value the opinions of our customers and we apologize that we did not meet your expectations providing our guests with the best possible hospitality and service has always been our mission. We have addressed the cleanliness issue and spoken with the employee in person. We want you to know that we truly enjoy sharing our passion for our destination with visitors and want you to walk out the door feeling refreshed. If you have any plan to come back to our hotel. We would love to have the opportunity to peal with you directly, so please ask for me. We hope to see you again in the future and wish you the best. Thanks & Best regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family stay
We were traveling as a family and the hotel had everything we needed. Beach is short walk away and grocery stores and various restaurants are close by. Has a free shuttle to town center.
Stayed 13 nights in Dec 2019
Response from Ms Lien on 13 Jan 2020
Dear Sir/Madam, Xin Chao, Thank you for staying with us and posting your review. We really hope that if you have chance to come back Phu Quoc again. We are looking forward to welcoming you soon again to our Hotel, we will give you a better experience. Thanks & Best regards, The management.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in and check out is a bit slow Good location for the beaches but too far from central
Stayed 1 night in Dec 2019
Response from Ms Lien on 8 Jan 2020
Thank you for your feedback. We will be addressing your concerns.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
hotel is run down. Room is very basic, not so clean, old. Worst, there is a gap at the balcony which a young kid can squeeze through and fall down. Very unsafe!!
Stayed 4 nights in Nov 2019
Response from The management. on 22 Nov 2019
Dear Sir/Madam, Xin Chao, Thank you for staying with us and posting your review. We are very sorry and apologize for the problems you encountered at the hotel. We hope that we will have a chance to welcome you back. And we can give you a better experience. Thanks & Best regards,

4/10 Poor

Christopher, LA

Disliked: Staff & service
Reasonable but not good
hotel was reasonable I guess but the food is terrible and comunicatoin with the staff is frustrating the standard of English leads a lot to be desired. The hotel is also in the middle of a building site/ghost town with virtually no ammeneties close by and One ATM that never works also is quite far from town overall not a very good location or hotel
Stayed 12 nights in Dec 2018
Response from Lien on 12 Jan 2019
Dear Christopher, Xin Chao, Thank you for staying with us and posting your review. We are very sorry and apologize for the problems you encountered at the hotel. The hotel is currently under construction location. The surrounding scene is chaotic by unfinished constructions of other partners. We know it is not beautiful. But this is a matter of objectivity. We have no control. About the poor staffing issues in English. We're sorry about this. We will intensify the training of staff in English communication to prevent such problems from occurring. Once again, we are very sorry about these issues. We hope that we will have a chance to welcome you back. And we can give you a better experience. Sincerely,

8/10 Good

daniel, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Phu Quoc
We had the suite with the view of the sea. Rooms were good especially with the jacuzzi with water jets in the toilet. Room was huge with sitting area and king size bed. Felt the air conditioning was not too well positioned as the vents only cooled the living room area and the bedroom needs more time to be cooled. Did not go to the beach directly from the hotel due to some construction going on. Strongly recommend to rent a bike from the hotel to get around but have to exercise cautious riding especially at night the street lights do not turn on. Good and quiet hotel overall.
Stayed 2 nights in Aug 2018
Response from Liên on 30 Aug 2018
Dear Daniel, On behalf of Muong Thanh Luxury Hotel Phu Quoc, We would like to thank you for your good comment in Tripadvisor .We really hope that if you have chance to come back Vietnam again , you will choose Muong Thanh group hotels for staying . Thanks & Best regards .

6/10 Okay

Verified traveller

Too many power outrage
The hotel room is very clean and spacious. However, during our 2 nights stay, there was at least 5 power outrage where there is no electricity and aircon was down during the period. There was once it stopped at around 7-8am when we were still sleeping. The power outrage was pretty bad and if you are planning to stay in during the day, it might be worst. The hotel staff have limited English knowledge and it could be frustrating at times. However, they are all willing to try and help whenever needed.

8/10 Good

Thinh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Thu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
The hotel is big and the room spacious with all essential amenities. The buffer breakfast has a lot of varieties but the food seem not as fresh and authentic. The major plus is their staffs dedication to the job and helping guests at their capable best. Because the staffs are so lovely, the hotel condition does work for us, despite the hotel is situated in the middle of an estate in mid-construction and not close to the beach. The hotel has a shuttle bus service to Duong Dong at 7 pm each night, an effective airport shuttle bus, renting out motobike at a very reasonable price (12 AUD a day), and transport to a very small beach (this is Phu Quoc, no immense beach, be ware) even though we had to pay 3AUD each for the beach chair (bring tower with you because none will be provided), apparently this is a beach shared by many hotels in this area. The only one thing that bothered me is I found the stained toilet seat in our room when we first arrived. The pool area has the look of a cheap motel set up and actually spoiled the look of "Luxury" Muong Thanh. In conclusion, we are happy and have high praise for the staff at Muong Thanh Phu Quoc.

8/10 Good

nhn, toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but area construction is bad.
It is a nice, spacious hotel room. The hotel lobby is grand but the decoration is real bad. Too many black, grey chairs filled up the lobby for no reasons. The staff who arranges our tour is very helpful, free shuttle bus is a plus otherwise this hotel is far from central. The swimming pool is nice even sitting right in front of the hotel, staff can be more helpful by asking guests if they like to order drink...just sitting or standing there chatting or do nothing is a waste of hotel money. Breakfast is not as good as other hotel in term of quality. The contruction make the surrounding look bad but since we went with the tour at Sao beach much better condition or go to next door hotel beach to play.
Stayed 3 nights in Jan 2018

4/10 Poor

sze

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Dusty construction site hotel
Nice looking hotel ..surrounded by views and noise of construction. Used by tour companys for chinese tourists....so noise!!! Outside and inside the hotel. Will not return to this hotel
Stayed 1 night in Feb 2018

10/10 Excellent

Renee Iselin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, very good breakfast, big rooms, all in all very satisfied with the resort. A bit outside of the the rest (ie Duong Dong). Very quiet area. Hotel fixed shuttle from airport, one thing to mention is we waited for while before the shuttle showed up. Other than that, nothing to complain about. Gym is larger than what you normally get at hotels (at least in Europe).
Stayed 2 nights in Jan 2018

4/10 Poor

Olivia

Disliked: Cleanliness
3 Star Hotel.
Upon arrival we drove through a construction site, to realise the hotel was in the middle of it. We got to our room and there was an ant infestation on the carpet and the sheets weren’t washed to a hotel standard (stained). I went to the lobby and they switched our rooms immediately. However, I still didn’t not feel the new room was as clean as it could be. The hotel itself was nice, but don’t look too close, in parts it looks very unfinished or poorly finished. The rooftop bar was closed as well as the tennis court. The pool bar was understaffed and did not have half the drinks on the menu as the Ingriedients were not in stock. The service staff had very poor to nill English skills. They themselves were very nice people and were trying, however it is difficult when upper management has neglected both the training of staff and the upkeep or general care in creating a “4 Star” Hotel. This hotel company needs to seriously train and provide appropriate facilities if they want to claim that star status. All in all we stayed and spent most of our time out and exploring the island: which is beautiful!
Stayed 5 nights in Jan 2018

6/10 Okay

david, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Accommodation is ok.
This hotel is located in the middle of a construction zone, everything around it is under construction. Hotel is far from everywhere,only a couple of small restaurants nearby. A free shuttle bus to night market is available but they only have one bus per day. This hotel is listed to have 'private beach'. This is not true. Staffs need some smiles. They only do whatever they are asked. Breakfast is average.
Stayed 3 nights in Jan 2018

6/10 Okay

Alline L

Liked: Cleanliness, property conditions & facilities, room comfort
A lot of construction around
Our room had a nice view to the sea but we could see the construction site in between, which is not very nice specially when all you want is to be far of civilisation, resting in a paradisiac place. Not much to see in the area. WiFi was dropping off. Gym was better than average though.
Stayed 7 nights in Dec 2017

2/10 Terrible

jenny , uk

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Nice hotel, Nice rooms
Even though I called expedia before I went on holiday to check if there was noisy construction work going on around the hotel (due to trip advisor reviews) i was promised there was none by the manager of the hotel and Expedia, this was a complete lie, there was construction underway all around mostly at ridiculous hours during the night, loud machines, bright lights, shouting over all pretty disgusting !!!!!
Stayed 13 nights in Dec 2017

8/10 Good

Nikhil

Liked: Cleanliness, property conditions & facilities, room comfort
Good (affordable), but plenty to be improved
The hotel is pretty new, which is good in terms of rooms being in pretty good condition but it also has the typical new hotel problems. Staff (except reception) don't speak much English, which can get frustrating. The food menu at the restaurant is 'plain-jane' and food takes forever to arrive. My friend waited 25mins for a simple grilled chicken with rice and my mixed fried rice took 45mins (strange!). The location of the pool is a little strange as well, right next to the driveway of the hotel in full view of arriving/departing guests/visitors/taxis. Phu Quoc is experiencing a boom at the moment, which is seen in the amount of construction on the island. The hotel is surrounded by construction activity on all sides so you're outta luck if you were looking forward to a little peace and quiet.
Stayed 2 nights in Jan 2018

10/10 Excellent

Joe, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
all staff there are nice & pro, especially FO team, buffer is very diverse with a lot of fresh food . From hotel to the center about 10km but that was not a problem for us because the hotel has free shuttle bus and they also have buggy to the beach. In addition, a lot of forms services like restaurant , gym center , swimming pool, spa ,tennis , karaoke.
Stayed 2 nights in Dec 2017

10/10 Excellent

Long, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with nice pool
Pool was really good. Room with sunset view was amazing. Staff were always nice and very helpful. Great that they have a shuttle bus to the main town close by at night so we can attend the night market for free. This is definitely a bonus.
Stayed 2 nights in Dec 2017

8/10 Good

Pierre

Liked: Cleanliness, staff & service, room comfort
semi happy guest
it was a nice hotel. the hotel is not completed yet, so they should advise guests of this. no roof top bar etc. Tennis courts not finished. No aircon in the hallways so you are half dead by the time you get to your room. no aircon in dining till guest show up then it takes 20 mins to kick in. they charge you 30% extra if you want to eat at the pool cause they have to carry the food for 1 min from the restaurant. I dont see why this should be an add on for the guest. Never had it anywhere else. Will be a nice area once developed but all by itself at the moment. Staff were very friendly. Just the procedures need some work on.
Stayed 2 nights in Nov 2017

10/10 Excellent

Nguyen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very nice luxury hotel. The service and the people are great. I love everything about this place.
Stayed 1 night in Jun 2017
Dear Nguyen It was our pleasure to welcome you to stay at Muong Thanh Luxury Phu Quoc. Your kind comment help us gain more motivation in customer service. We hope you to come again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

WON GYOUNG

Stayed 2 nights in Jan 2024
Response from Mr Lê Duy Hưng - General Manager. on 14 Feb 2024
Dear Won Gyuong Kim,Xin Chao, Thank you for staying with us and posting your review.We really hope that if you have chance to come back Phu Quoc again. We are looking forward to welcoming you soon again to our Hotel, we will give you a better experience. Thanks & Best regards, Mr Lê Duy HưngGeneral Manager.

6/10 Okay

Verified traveller

Liked: Cleanliness
Expectations did not meet the reality
We had a 6 night visit at the hotel and it was ok, but our expectations was higher because of the description at hotels.com. Nobody spoke english good enough so it was a bit hard to ask anything. The pool was dirty, tennis court was closed, two out of four bars (included the rooftop bar) were closed, staff was fooling around at the gym and most of the times there was no staff at the pool bar so we couldn’t get the sunbed mattress. The hotel itself was still nice and the rooms were good. Breakfast was versatile and there was scooters to rent for only 7€/day + gas. Location was far away from the town but if you’re looking for peaceful area - this would work. The staff was very friendly (despite the language barrier) and welcoming was warm. 3/5
Stayed 6 nights in Jan 2024
Response from The Management on 22 Jan 2024
Dear Mr/Ms,Xin Chao, Thank you for the feedback on your experience and the review. We sincerely appreciate your insight because it helps us raise the bar and build better guest experience Feedback like this helps us constantly improve our guest experiences by knowing what we are doing right and what we can work on, appreciate the time taken to send us this helpful response.Looking forward to having you back with us Warm regards The Management

10/10 Excellent

JUOK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
직원들이 매우 친절하고 객실 청소도 깨끗하게 합니다 호텔 주변 횐경도 좋고 해변이 가까워 편합니다
Response from The management. on 19 Jan 2023
Dear JUOK, Xin Chao, Thank you for staying with us and posting your review.We really hope that if you have chance to come back Phu Quoc again. We are looking forward to welcoming you soon again to our Hotel, we will give you a better experience. Thanks & Best regards,

6/10 Okay

KAZUHIRO

Response from The management. on 15 Mar 2023
Dear KAZUHIRO,Xin Chao, Thank you for staying with us and posting your review.We really hope that if you have chance to come back Phu Quoc again. We are looking forward to welcoming you soon again to our Hotel, we will give you a better experience. Thanks & Best regards,

10/10 Excellent

KOKI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Mr Lê Duy Hưng - General Manager. on 19 Feb 2024
Dear KOKI, Xin Chao, Thank you for staying with us and posting your review.We really hope that if you have chance to come back Mường Thanh Luxury Phu Quoc Hotel again. We are looking forward to welcoming you soon again to our Hotel, we will give you a better experience. Thanks & Best regards,

10/10 Excellent

Kazunori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2022
Response from Mr Lê Duy Hưng - General Manager. on 19 Feb 2024
Dear Kazunori,Xin Chao, Thank you for staying with us and posting your review.We really hope that if you have chance to come back Mường Thanh Luxury Phu Quoc Hotel again. We are looking forward to welcoming you soon again to our Hotel, we will give you a better experience. Thanks & Best regards,

8/10 Good

Toshiyuki

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
良い
息子と2人旅、綺麗なビーチも近くて最高でした。
Stayed 2 nights in Feb 2020
Response from Ms Lien on 2 Mar 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

YI MING

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Ms Lien on 12 Feb 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Ms Lien on 6 Feb 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Elisabeth, Höhr-Grenzhaisen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das personal sehr nett und hilfsbereit Schattel servise zum Nachtmarkt und Strand war supper Das Frühstük reichlich und genung auswahl
Stayed 14 nights in Dec 2019
Response from Ms Lien on 13 Jan 2020
Dear Elisabeth, Xin Chao, Thank you for staying with us and posting your review. We really hope that if you have chance to come back Phu Quoc again. We are looking forward to welcoming you soon again to our Hotel, we will give you a better experience. Thanks & Best regards, The management.

8/10 Good

TAMIKO

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
清潔感もあり、快適です。
開発途中のロケーションですが、周りに幾つかのレストランやカフェ、屋台がありました。ナイトマーケットにはシャトルバスが出ています。予約が必要のようでしたが、席に余裕があったため載せてもらえました。お部屋は清潔感があり、問題ありません。アジアの方が多い気がします。 フロントのスタッフにも英語が伝わらなかった(此方の英語力の問題もあるけど) 。
Stayed 5 nights in Dec 2019
Response from Ms Lien on 30 Jan 2020
Dear Tamiko, Xin Chao, Thank you for staying with us and posting your review.. About the poor staffing issues in English. We're sorry about this. We will intensify the training of staff in English communication to prevent such problems from occurring. Once again, we are very sorry about these issues. We hope that we will have a chance to welcome you back. And we can give you a better experience. Thanks & Best regards, The management.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from Ms Lien on 6 Jan 2020
Thank you for your feedback. We will be addressing your concerns.

4/10 Poor

Mathias

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Horrible service I would not recommend this hotel
To even call this a 4**** star hotel is a shame, the hotel was new and quite ok. But I have never had such a poor and bad service experience in my whole life prior to this visit at Muong Thanh Luxary in Phu Quic.. Staff couldnt speak English properly or at all. Ordering food took way too long and getting drinks cuttlery etc was never coordinated nor on time so. We stayed in the room 918 a suite on 9th floor, and 2 out of the 6 days they forgot the clean the room other days they didnt bring us enough towels or toilet paper. We fighted hard to get an extra chair for the balcony and a table so we could sit out side and see the sunset. And they managed it for us. Breakfast was ok, but the capuccino machine was out of order all week. Check out time is 12.00 at 12.15 they called us and reqeusted us to leave the room immediately or they would charge us an extra night. During the visit I spoke independently with other guests from London/UK, Moscow/Russia and Seoul/South Korea they all had similar issues with the staff and service grade. They need to learn how to treat guests properly. Happy New Year!
Stayed 6 nights in Dec 2019
Response from The management. on 1 Feb 2020
Dear Mathias, Xin Chao, Thank you for staying with us and posting your review. We are very sorry and apologize for the problems you encountered at the hotel. About the poor staffing issues in English. We're sorry about this. We will intensify the training of staff in English communication to prevent such problems from occurring. As follow Hotel Policy: Check-in time: 14:00; check-out time: 12:00. We hope you can understanding for us for this case. If you want to late check-out after 12:00, you will be paid a late check-out fee. Once again, we are very sorry about these issues. We hope that we will have a chance to welcome you back. And we can give you a better experience. Thanks & Best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
值得推介
酒店環境舒適，服務周到，近沙灘，有隨時都有的shuttle 去沙灘和周邊的小夜市，食東西方便，早餐還可以，更有機埸接送，不錯。
Stayed 3 nights in Dec 2019
Response from Ms Lien on 30 Jan 2020
Dear Sir/Madam, Xin Chao, Thank you for staying with us and posting your review. We really hope that if you have chance to come back Phu Quoc again. We are looking forward to welcoming you soon again to our Hotel, we will give you a better experience. Thanks & Best regards,

10/10 Excellent

Gigi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from The management. on 24 Dec 2019
Dear Gigi, Xin Chao, Thank you for staying with us and posting your review. We really hope that if you have chance to come back Phu Quoc again. We are looking forward to welcoming you soon again to our Hotel, we will give you a better experience. Thanks & Best regards,

6/10 Okay

Wen Kam

Stayed 1 night in Nov 2019
Response from The management. on 22 Nov 2019
Thank you for your feedback. We will be addressing your concerns. Thanks & Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2019
Response from Lien. on 23 Jul 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Thi Tu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018
Response from Lien on 7 Jan 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Pasi

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Epäsiisti alue ja kielitaidoton henkilökunta
Siisti ja uusi hotelli rakennustyömaiden ympäröimällä alueella. Ympäristössä useita keskeneräisiä rakennustyömaita. Ei mahdollisuutta paikallisiin palveluihin (ravintolat, pesula) vaan käytettävä hotellin kalliita palveluja. Ranta epäsiisti, roskainen ja likainen. Viemärit valuu uimaveteen. Hotelli kyllä siisti ja hieno, hyvä allasalue. Henkilökunta täysin kielitaidotonta, 95 % työntekijöistä ei ymmärrä englantia 10 sanaa enempää. Erittäin suuri pettymys ja kertoo huonosta johtamisesta. Kaukana kaikista palveluista. Kielimuuri asiakkaan ja henkilökunnan välillä suurin tekijä, etten aio tulla uudelleen enkä suositella muillekaan.
Stayed 6 nights in Dec 2018
Response from Lien on 5 Jan 2019
Dear Pasi, Xin Chao, Thank you for staying with us and posting your review. We are very sorry and apologize for the problems you encountered at the hotel. The hotel is currently under construction location. The surrounding scene is chaotic by unfinished constructions of other partners. We know it is not beautiful. But this is a matter of objectivity. We have no control. About the poor staffing issues in English. Cause a mistake in your order. We're sorry about this. We will intensify the training of staff in English communication to prevent such problems from occurring. Once again, we are very sorry about these issues. We hope that we will have a chance to welcome you back. And we can give you a better experience. Sincerely,

6/10 Okay

S, tokyo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
部屋のシャワーは初めから排水溝が詰まっており、水が流れにくかったです。 スタッフの方々は親切で、ナイトマーケットへ1日一本バスが出ていて便利でした。
Stayed 3 nights in Dec 2018
Response from Lien on 5 Jan 2019
Dear S, On behalf of Muong Thanh Luxury Hotel Phu Quoc, We would like to thank you for your good comment in Expedia .We are very sorry and apologize for the problems you encountered at the hotel. We really hope that if you have chance to come back Vietnam again , you will choose Muong Thanh group hotels for staying . Thanks & Best regards. Lien

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
值得來住
算是cp值不錯的飯店，但早餐偏差，服務人員很熱心
Stayed 2 nights in Dec 2018
Response from Lien on 5 Jan 2019
Dear Sir/Madam, On behalf of Muong Thanh Luxury Hotel Phu Quoc, We would like to thank you for your good comment in Expedia .We really hope that if you have chance to come back Vietnam again , you will choose Muong Thanh group hotels for staying . Thanks & Best regards.

8/10 Good

Lai Shan

Liked: Staff & service
尚好！
服務人員態度友善，樂於助人！ 希望房內可加設更多燈、 可改善浴室浴江設備太高
Stayed 3 nights in Dec 2018
Response from Lien on 5 Jan 2019
Dear Lai Shan, On behalf of Muong Thanh Luxury Hotel Phu Quoc, We would like to thank you for your good comment in Expedia .We really hope that if you have chance to come back Vietnam again , you will choose Muong Thanh group hotels for staying . Thanks & Best regards.

2/10 Terrible

steve, sel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
공항에서 가까운 호텔
첫 날 부터 에어컨 조절해서, 새벽에 잠 설치고, 시내 셔틀차량 운행하고 있다는 내용을 직원이 숙지 못하고 있고, 체크아웃하는데, 영어 못 알아듣냐고 화내는 직원, 어처구니 없었고, 수많은 호텔 이용 해 봤는데, 안 좋은 영어발음 듣고있자니 답답할 정도였는데, 언성을 높이는 프론트 직원 첨 받습니다. 아침7시부터, 하우스키퍼 문 두드리며 잠 깨우고, 사진과는 현저히 다른 므엉탄호텔, 수영장도 완전 달라요; 더운 국가에 호텔에 생명은 에어컨 입니다. 조절하는건 너무합니다. 습도 높아서 잠 못 잤습니다.
Stayed 1 night in Sep 2018
Response from Liên on 26 Sept 2018
Dear Steve, Xin Chao, Thank you for staying with us and posting your review. We are very sorry and apologize for the problems you encountered at the hotel. About the hotel’s rooms and services. Perhaps this is a really serious issue. We will report to the relevant departments and try to fix them. We are increasing our training in customer relations for all of our employees to avoid just such a problem occurring again. Once again, we are very sorry about these issues. We hope that we will have a chance to welcome you back. And we can give you a better experience. Sincerely,