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Reviews of Staybridge Suites Phoenix - Biltmore Area, an IHG Hotel

3 out of 5
Staybridge Suites Phoenix - Biltmore Area, an IHG Hotel
2940 N GREENFIELD RD, Phoenix, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 288 out of 441 reviews" "
Rating 8 - Good. 92 out of 441 reviews" "
Rating 6 - Okay. 33 out of 441 reviews" "
Rating 4 - Poor. 11 out of 441 reviews" "
Rating 2 - Terrible. 17 out of 441 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Francis

Stayed 2 nights in May 2024
Response from NC on 13 May 2024
Thank you for staying with us!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is great!! We felt very safe while on the property, but there are some dodgy areas nearby, notably along the canal walk.
Stayed 7 nights in Feb 2024
Response from NC on 6 May 2024
Thank you for staying with us, we hope you come back and see us again soon!

10/10 Excellent

Carl

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff and a surprisingly nice and well maintained property for the area. While I didn’t feel unsafe the area around the hotel is definitely sketch.
Stayed 9 nights in Feb 2024
Response from NC on 29 Apr 2024
Thank you for choosing Staybridge Suites! We can't wait to serve you again!

10/10 Excellent

Sade, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from NC on 29 Apr 2024
Thank you for staying with us!

10/10 Excellent

Shirley

Stayed 1 night in Apr 2024
Response from NC on 16 May 2024
Thank you for choosing Staybridge Suites!

8/10 Good

Shirley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I can say I did not like is we had two rooms and they put us on different floors when I asked and called ahead to not have that happen breakfast was great. pool nice rooms nice
Stayed 2 nights in Apr 2024
Response from NC on 29 Apr 2024
Thank you for staying with us. I apologize we were unable to get both of your rooms next to each other. High occupancy and availability limit our abilities to accommodate each guest request. Just know we do try our best. I hope you come back and see us again soon.

8/10 Good

Alicia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanted to be near the Biltmore/Camelback area, so the location was good. The staff was very helpful.
Stayed 2 nights in Apr 2024
Response from NC on 25 Apr 2024
Thank you for staying with us!

8/10 Good

Maria, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!! Great staff. Great amenities!!
Stayed 8 nights in Apr 2024
Response from NC on 22 Apr 2024
Thank you for choosing Staybridge Suites Phoenix Biltmore!

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived, a fellow customer told us their breakfasts were the best. We agreed and passed that compliment on to other guests. We stayed for two weeks and were surprised when they explained that three nights a week they offered a "small plate" social for guests. Woo-hoo! We were very happy with the facility and staff. We would stay here again.
Stayed 12 nights in Mar 2024
Response from NC on 22 Apr 2024
Thank you for staying with us!

8/10 Good

Erica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The bed sheets were really soft and nice. Also the breakfast was pretty good with lots of choices.
Stayed 3 nights in Apr 2024
Response from NC on 9 Apr 2024
Thank you for choosing Staybridge Suites Phoenix Biltmore and for taking the time to leave us a comment about your recent stay. I'm so happy to hear you had a great stay and enjoyed our breakfast, it's my favorite! We can't wait to see you again!

10/10 Excellent

Mr.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location convenient to the airport and freeway. Staff was great in all areas. Some maintenance issues with the room. Noisy on the freeway side of the hotel
Stayed 8 nights in Mar 2024
Response from NC on 8 Apr 2024
Thank you for choosing Staybridge Suites Phoenix Biltmore!

10/10 Excellent

heather, San Diego

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whole experience with the hotel was great from staff to clean rooms to delicious breakfast options.
Stayed 2 nights in Apr 2024
Response from NC on 8 Apr 2024
Thank you for staying with us!

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and friendly. They were very accommodating. Beds were very comfortable. The breakfast was well done and they continued to refill.
Stayed 7 nights in Mar 2024
Response from NC on 8 Apr 2024
Thank you for choosing Staybridge Suites, we can't wait to serve you again!

8/10 Good

andy

Stayed 7 nights in Mar 2024
Response from NC on 26 Apr 2024
Thank you for staying with us!

10/10 Excellent

Holman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and accommodating. We got a suite right at the end of the one of the hallways so it was very quiet. Suite was well-appointed and had everything we needed. Breakfast was good and kids enjoyed the pool. The immediate neighbourhood wasn't the liveliest, but Phoenix is a car city and the hotel was close to downtown, the airport, and with easy driving distance to other parts of the city.
Stayed 7 nights in Mar 2024
Response from NC on 3 Apr 2024
Thank you for choosing Staybridge Suites Phoenix Biltmore and for taking the time to leave us a review about your experience. We can't wait to serve you again!

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and social gathering
Stayed 7 nights in Mar 2024
Response from NC on 1 Apr 2024
Thank you for staying with us!

6/10 Okay

Philippa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and nice. Front desk very friendly. Breakfast was good. Only issue we had was we book room for 3 people and there was no extra blanket or pillows for some to sleep on pull out.
Stayed 1 night in Mar 2024
Response from NC on 1 Apr 2024
Hi there, I'm so happy to hear you enjoyed our property. We loved hosting you! Please keep in mind all extra linens are handed out at the front desk by request. We hope you had a wonderful stay and can't wait to serve you again.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from NC on 25 Mar 2024
I'm so glad you enjoyed your stay! Thank you for choosing Staybridge Suites Phoenix-Biltmore!

10/10 Excellent

Fred F

Travelled with partner
Liked: Amenities
Nice staff clean hotel and rooms. Breakfast was very good.
Stayed 7 nights in Mar 2024
Response from NC on 25 Mar 2024
YAY! So happy you enjoyed your stay, breakfast is the best! Come see us again soon!

10/10 Excellent

Edell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guest relations staff were fantastic! Property, room and amenities were more than expected.
Stayed 9 nights in Mar 2024
Response from NC on 22 Mar 2024
Thank you for choosing Staybridge Suites Phoenix Biltmore! I'm so happy to hear our staff took good care of you! Come back and see us again soon!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Feb 2024
Response from NC on 22 Mar 2024
Thank you!

10/10 Excellent

Peggy K

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great breakfast, 2 bedroom was so perfect for our family!! Staff were very helpful!
Stayed 7 nights in Mar 2024
Response from NC on 18 Mar 2024
Thank you for staying with us!

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from NC on 18 Mar 2024
Thank you for staying with us!

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staybridge provides comfort in a centralized location. It’s shoe-horned into a wedge-like piece of land sandwiched by the freeway, a set of apartments, and several stores, but the property is clean and very well maintained. The breakfast is varied with busy, attentive staff, and the area is spacious and well laid-out. We plan on returning there.
Stayed 9 nights in Feb 2024
Response from NC on 13 Mar 2024
Thank you for choosing Staybridge Suites Phoenix Biltmore and for taking the time to leave us a comment bout your recent stay. I'm so happy to hear you found our property convenient and comfortable. We hope you come back and see us soon :-)

10/10 Excellent

Larry, New London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went beyond and above to make sure our stay was excellent. The Breakfast and Social hour was very well supplied with great foot/drinks.
Stayed 7 nights in Mar 2024
Response from NC on 13 Mar 2024
Thank you for staying with us! I'm so glad to hear you had an amazing stay and enjoyed our breakfast, it's my favorite too! :-)

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff very friendly and helpful Breakfast was always good Locked the front door after 8 PM Rafael was awesome!
Stayed 7 nights in Feb 2024
Response from NC on 11 Mar 2024
Thank you for choosing Staybridge Suites Phoenix Biltmore and for leaving us a review. I'm so happy to hear you had a good experience and Raphael was able to take care of you, he's great! Come back and see us again soon!

10/10 Excellent

Sharlona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its nice
Stayed 1 night in Mar 2024
Response from NC on 11 Mar 2024
Thank you for staying with us! Come back and see us again soon!

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Loved the fire pit near the swimming pool.
Stayed 10 nights in Feb 2024
Response from NC on 11 Mar 2024
Thank you so much for choosing Staybridge Suites Phoenix Biltmore!

10/10 Excellent

julie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Property located in an inconvenient area
Stayed 7 nights in Feb 2024
Response from NC on 8 Mar 2024
Thank you for choosing Staybridge Suites Phoenix Biltmore. We appreciate you taking the time to leave us a comment. We hope you come back and see us again soon!

10/10 Excellent

Verified traveller

Stayed 7 nights in Feb 2024
Response from NC on 23 Feb 2024
Thank you for choosing Staybridge Suites Phoenix-Biltmore! We can't wait to serve you again!

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good experience. The staff were are great and very helpful. The facility was very clean and well stock at all times. Couldn't ask for a better place to stay
Stayed 8 nights in Jan 2024
Response from Bridget on 8 Feb 2024
We are glad you enjoyed your stay. Thank you for providing us feedback. We hope to see you again in the near future!

10/10 Excellent

Collin

Stayed 3 nights in Jan 2024
Response from Bridget on 8 Feb 2024
Thank you for staying with us, hope to see you again!

8/10 Good

CARLOS

Stayed 2 nights in Jan 2024
Response from NC on 23 Jan 2024
Thank you for choosing Staybridge Suites Phoenix-Biltmore!

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Unfortunate Christmas night incident
The property itself is nice. But we had an unfortunate incident during my family's stay on Christmas night. At around 1:30 a.m., two men came into our room unannounced while we were sleeping. They were likely surprised to see other people there and left. A little while later, we heard loud banging on the door and a shouted request to open the door. Two men from hotel staff were there, and one demanded to know who we were and said we weren't supposed to be in that room. His tone was aggressive and unfriendly. It was the same man who had checked us in that night (how else would we be in the room?) This went on for a few minutes until I showed him our reservation and he finally recognized us and apologized. He said he would comp us for the inconvenience. When we checked out the next day, no mention was made of the incident so I asked. I was told an assistant manager would call me. He did not. A day or two later I called back and spoke to the assistant manager. He said they don't "comp" rooms but could offer points. He didn't apologize until prompted, said he would investigate and get back to me. He has not called back. Needless to say, it was scary and disturbing to have strangers walk into your room at that hour while you are sleeping, then be accused of something you didn't do, then get the run around from management about any kind of compensation (and a less than adequate apology). Whatever the mix-up was, this standard of customer service is unacceptable.
Stayed 1 night in Dec 2023
Response from NC on 2 Jan 2024
Thank you for choosing Staybridge Suites Phoenix Biltmore and for taking the time to provide feedback about your experience at our hotel. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I would love to talk more about this incident if you would please contact me via email at nclark@peghospitalitygroup.comI hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments and I look forward to speaking with you.

10/10 Excellent

Ho-Kwang

Stayed 1 night in Dec 2023
Response from NC on 2 Jan 2024
Thank you for choosing Staybridge Suites!

10/10 Excellent

KATHLEEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the hospital.
Stayed 1 night in Dec 2023
Response from nc on 2 Jan 2024
We can't wait to serve you again!

10/10 Excellent

Henk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from nc on 2 Jan 2024
Thank you for choosing Staybridge Suites!

10/10 Excellent

norma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from NC on 28 Dec 2023
We can't wait to serve you again!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and spacious rooms. Very nice staff. Good quality breakfast with many options. Pool and hot tub were a bonus after a day of exercise.
Stayed 3 nights in Dec 2023
Response from NC on 28 Dec 2023
Thank you for choosing Staybridge Suites Phoenix Biltmore, we can't wait to serve you again!

8/10 Good

gabriel

Stayed 1 night in Dec 2023
Response from NC on 9 Jan 2024
Thank you for choosing Staybridge Suites Phoenix Biltmore!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from NC on 5 Dec 2023
Thank you for choosing Staybridge Suites Phoenix Biltmore, we can't wait to serve you again!

6/10 Okay

Diana

Travelled with family
Liked: Staff & service
The breakfast was terrible!
Stayed 4 nights in Oct 2023
Response from NC on 28 Nov 2023
Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at our hotel. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and clean. Convenient for driving to various places in Phoenix, but nothing really in walking distance.
Stayed 2 nights in Nov 2023
Response from NC on 28 Nov 2023
Thank you for choosing Staybridge Suites Phoenix Biltmore!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from NC on 27 Nov 2023
Thank you for choosing Staybridge Suites Phoenix Biltmore!

8/10 Good

Lizza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from NC on 13 Nov 2023
Thank you for choosing Staybridge Suites Phoenix Biltmore!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from NC on 10 Nov 2023
Thank you for choosing Staybridge Suites Phoenix Biltmore!

2/10 Terrible

Min Chung

Stayed 4 nights in Oct 2023
Response from NC on 29 Nov 2023
Thank you for choosing Staybridge Suites Phoenix Biltmore!

8/10 Good

Rene

Travelled with family
Liked: Staff & service
Common areas nice and clean.
Stayed 2 nights in Oct 2023
Response from NC on 8 Nov 2023
Thank you for choosing Staybridge Suites, we can't wait to serve you again!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and rooms were very spacious and comfortable! It was also close to the airport and was in a convenient and safe location. Would stay again!
Stayed 1 night in Oct 2023
Response from NC on 26 Oct 2023
Thank you for choosing Staybridge Suites Phoenix Biltmore. We hope to see you again soon!

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from NC on 25 Oct 2023
Thank you for choosing Staybridge Suites Phoenix Biltmore!