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Reviews of Springhill Suites By Marriott Phoenix Downtown

3 out of 5
Springhill Suites By Marriott Phoenix Downtown
802 E Van Buren St, Phoenix, AZ

Reviews

9.2

Wonderful

Rating 10 - Excellent. 706 out of 1008 reviews" "
Rating 8 - Good. 211 out of 1008 reviews" "
Rating 6 - Okay. 50 out of 1008 reviews" "
Rating 4 - Poor. 27 out of 1008 reviews" "
Rating 2 - Terrible. 14 out of 1008 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

GARY, glenwood springs

Ripoff
Stayed 1 night in Mar 2024
Response from adm on 2 May 2024
Hello. Thank you for you feedback. I see the score of a one. Can you please provide me with additional information.

10/10 Excellent

Jose

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Love it will be back
Stayed 1 night in Apr 2024
Response from adm on 2 May 2024
Thank you for your feedback. We appreciate you staying with us, and we will see you next time!

10/10 Excellent

Mia, Bonita Springs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night without any issues. Staff was great. Will stay here again
Stayed 1 night in Apr 2024
Response from adm on 1 May 2024
Thank you for your feedback. We appreciate you staying with us. We look forward to seeing you again!

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from adm on 2 May 2024
Thank you for your feedback. We appreciate you staying with us.

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to walk to Chase Stadium food locations. Staff was friendly and room were great
Stayed 1 night in Apr 2024
Response from adm on 2 May 2024
Thank you for your feedback. We appreciate you staying with us, and we will see you next time!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location for downtown and the shuttle
Stayed 1 night in Apr 2024
Response from adm on 1 May 2024
Thank you for your feedback. We appreciate you staying with us. Come back to see us soon!

10/10 Excellent

Jessica

Liked: Cleanliness, property conditions & facilities
Quiet stay despite it being prom season and lots of prom kids stayed at hotel. Room was clean and comfy. Bed was extremely comfy. Will be back.
Stayed 1 night in Apr 2024
Response from adm on 30 Apr 2024
Thank you for your feedback. We appreciate you staying with us. We hope to see you again!

10/10 Excellent

Dario

Surrounding area got a lot of homeless but property itself is well kept. Rooms clean & comfortable.
Stayed 1 night in Apr 2024
Response from adm on 30 Apr 2024
Thank you for your feedback. We appreciate you staying with us. We hope to see you again!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, soft bedsheets
Stayed 1 night in Apr 2024
Response from adm on 30 Apr 2024
Thank you for your feedback. We appreciate you staying with us. We hope to see you again!

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from adm on 30 Apr 2024
Thank you for your feedback. We hope you come back agian!

10/10 Excellent

Bertha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grate place
Stayed 1 night in Apr 2024
Response from adm on 24 Apr 2024
Thank you for your feedback. We hope you come back again!

10/10 Excellent

Salim, Jersey City

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Apr 2024
Response from adm on 23 Apr 2024
Thank you for your feedback. We appreciate you staying with us. Please come back to see us again!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from adm on 23 Apr 2024
Thank you for your feedback. We appreciate you staying with us. Please come back to see us again!

2/10 Terrible

Edwin

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible service. Dirty room.roaches under bed. Possibly bed bugs. Shower had no hot water.
Stayed 1 night in Apr 2024
Response from adm on 22 Apr 2024
Thank you for your feedback. I apologize for the inconvenience you may have had. Can you please let me know the room you stayed in so that I can check on your concerns. Thank you.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent for access to downtown. Also central to many attractions. Staff was wonderful. Breakfast was delicious everyday. Stayed for a week and felt right at home.
Stayed 6 nights in Apr 2024
Response from adm on 22 Apr 2024
Thank you for your feedback! We hope to see you again.

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Staff really sweet and welcoming
Stayed 2 nights in Apr 2024
Response from adm on 16 Apr 2024
Thank you for your feedback. We are happy you enjoyed your stay. Come back and see us again!

10/10 Excellent

Susan

Liked: Amenities
Staff is extremely courteous, helpful and beyond accommodating!
Stayed 1 night in Apr 2024
Response from adm on 15 Apr 2024
Thank you for you feedback. We appreciate you staying with us! Come back soon.

2/10 Terrible

Clara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smelled disgusting like mildew or old wet clothes really bad!
Stayed 1 night in Apr 2024
Response from adm on 15 Apr 2024
Thank you for your feedback. If you would like to provide a room number, I can further look into your concerns.

8/10 Good

Heather, Ansonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, great food options near by and not too far from airport
Stayed 2 nights in Mar 2024
Response from adm on 15 Apr 2024
Thank you for you feedback. We appreciate you staying with us! Come back soon.

10/10 Excellent

Trinh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is super friendly and helpful. There's shuttle service to take you around within 2 miles.
Stayed 1 night in Mar 2024
Response from adm on 8 Apr 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us. Come back to see us!

8/10 Good

Michelle

Stayed 2 nights in Mar 2024
Response from adm on 8 Apr 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us. Come back to see us!

10/10 Excellent

Christopher, Fruitland

Stayed 2 nights in Mar 2024
Response from adm on 24 Apr 2024
Thank you for your feedback. We hope you come back again!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Close walk to the baseball field
Stayed 2 nights in Apr 2024
Response from adm on 4 Apr 2024
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us. Come see us again.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is 4 or more blocks away other than a convenience store and public bus from the hotel. Coffee, cocktails, smaller and larger restaurants are blocks away. Pheonix's blocks are not normal city blocks, they are larger. I started to use electric scooters which were all over the city - while super fun and convenient, they are a little spendy. If I had a kid(s) with me, I would not stay here for ease and sanity, though there is a basic park very nearby.
Stayed 7 nights in Mar 2024
Response from adm on 3 Apr 2024
Thank you for your feedback.

10/10 Excellent

Armando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a weekend and watching a game
Stayed 1 night in Mar 2024
Response from adm on 2 Apr 2024
Thank you for your feedback! We appreciate you choosing us. Come back to stay with us again.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from adm on 3 Apr 2024
Thank you for your feedback. We hope to see you again!

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from adm on 3 Apr 2024
Thank you for your feedback. We hope to see you again!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff who checked me in were very friendly, professional, and skillful.
Stayed 1 night in Mar 2024
Response from adm on 2 Apr 2024
Thank you for your feedback, we appreciate you choosing to stay with us. Hope to see you again!

10/10 Excellent

Lisa, Wheaton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every one of the staff members we encountered were so friendly and approachable. Breakfast was great with many options to choose from. Room was very comfortable and clean. Pool was nice. Close to airport and ASU downtown campus.
Stayed 1 night in Mar 2024
Response from adm on 2 Apr 2024
Thank you for your feedback, we appreciate you choosing to stay with us. Hope to see you again!

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great! Breakfast was a huge plus and very convenient to the airport along with a courtesy airport shuttle.
Stayed 1 night in Mar 2024
Response from adm on 2 Apr 2024
Thank you for your feedback, we appreciate you choosing to stay with us. Hope to see you again!

10/10 Excellent

Hannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Nice reception staff. Breakfast was good. Hours for breakfast and pool were great. Only drawback, our room did not get tidied for the full 4 night stay. Our garbage was overflowing by the time we left. The hot tub jets are a bit odd - not super comfortable as they splash you.
Stayed 4 nights in Mar 2024
Response from adm on 2 Apr 2024
Thank you for your feedback, we appreciate you choosing to stay with us. Hope to see you again!

6/10 Okay

Doris

Travelled with family
Liked: Cleanliness, staff & service
Older hotel. Room setup was odd
Stayed 4 nights in Mar 2024
Response from adm on 2 Apr 2024
Thank you for your feedback. If you would like to share details, we can try and improve on your experience.

10/10 Excellent

Jessica

Travelled with family
Friendly and efficient staff.
Stayed 1 night in Mar 2024
Response from adm on 2 Apr 2024
Thank you for your feedback, we appreciate you choosing to stay with us. Hope to see you again!

6/10 Okay

Julio

Liked: Staff & service
.
Stayed 1 night in Mar 2024
Response from adm on 2 Apr 2024
Thank you for your feedback. If you would like to share details, we can try and improve on your experience.

10/10 Excellent

Josephine, Tucson

Travelled with family, Business traveller
Liked: Amenities
Great place. Will stay again.
Stayed 1 night in Mar 2024
Response from adm on 19 Mar 2024
Thank you for the feedback. We are happy to hear that you enjoyed your stay. Please come back to see us again!

10/10 Excellent

Kees

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Mar 2024
Response from adm on 18 Mar 2024
Thank you for your feedback. We appreciate you staying with us. Come back to stay with us soon!

10/10 Excellent

Brittany

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great and the fact they offered breakfast everyday was really nice!
Stayed 2 nights in Mar 2024
Response from adm on 18 Mar 2024
Thank you for your feedback. We appreciate you staying with us. Come back to stay with us soon!

10/10 Excellent

Philemon K.

Stayed 1 night in Mar 2024
Response from sdm on 4 Apr 2024
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us. Come see us again.

10/10 Excellent

Ani L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from adm on 11 Mar 2024
Thank you for your feedback. We hope that you come back soon!

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from adm on 11 Mar 2024
Thank you for your feedback. We hope that you come back soon!

10/10 Excellent

Kerry

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasabt staff
Stayed 4 nights in Feb 2024
Response from adm on 5 Mar 2024
Thank you for your feedback. We hope to see you again!

8/10 Good

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and walkable to several venues and restaurants
Stayed 1 night in Feb 2024
Response from adm on 28 Feb 2024
Thank you for your feedback. We appreciate your business, hope to see you again!

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from adm on 28 Feb 2024
Thank you for your feedback. We appreciate your business, hope to see you again!

10/10 Excellent

Eileen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect
Stayed 1 night in Feb 2024
Response from adm on 26 Feb 2024
Thank you so much for your feedback. We hope to see you again!

10/10 Excellent

Kellie

Travelled with family
Liked: Amenities
Close to downtown
Stayed 1 night in Feb 2024
Response from adm on 26 Feb 2024
Thank you so much for your feedback. We hope to see you again!

10/10 Excellent

Betsy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from adm on 26 Feb 2024
Thank you so much for your feedback. We hope to see you again!

10/10 Excellent

Yasmine

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from adm on 26 Feb 2024
Thank you so much for your feedback. We hope to see you again!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from adm on 13 Feb 2024
Thank you for your feedback. We hope to see you again!

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, clean, parking easy
Stayed 1 night in Feb 2024
Response from adm on 16 Feb 2024
Thank you so much for the feedback. Please come back to see us.

4/10 Poor

amber

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
For the price I was expecting a decent hotel, that not what we got. The rooms were run down and in desperate need of an update. The shower felt like I was being pressure washed, so uncomfortable. The whole property seemed dirty and dingy. The service was the only positive part of our stay. The staff was very nice and accommodating. Knowing what I know now, I would have paid an extra $50 more for a nicer hotel.
Stayed 2 nights in Feb 2024
Response from adm on 12 Feb 2024
Thank you for the feedback. I apologize that the shower had a stong flow. Can you please share with me the room number so that we can prevent this from happening again.