Outdoor pool

Reviews of Senna House Hotel Scottsdale, Curio Collection by Hilton

4 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 103 out of 158 reviews" "
Rating 8 - Good. 32 out of 158 reviews" "
Rating 6 - Okay. 17 out of 158 reviews" "
Rating 4 - Poor. 2 out of 158 reviews" "
Rating 2 - Terrible. 4 out of 158 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2024

10/10 Excellent

Simisola

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, I enjoyed my stay. Staff was very friendly and great
Stayed 3 nights in May 2024

10/10 Excellent

brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food
Stayed 2 nights in May 2024
Response from The Senna House Team on 19 May 2024
Thank you so much for the 5 star review! We are glad you had a great experience.

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Senna House is a little gem, it is in the heart of old town easy walking distance to bars and food. Cala the hotel Restaurant is very popular the food is good and the decor is like the hotel boho desert. Everything is very clean the staff is extremely friendly and helpful. We were able to get an early check in which was nice. I would definitely recommend this hotel. The only draw back for us was our room was directly inside of the speaker from the pool. We will definitely stay again.
Stayed 1 night in May 2024
Response from The Senna House Team on 19 May 2024
Thank you for the kind feedback and will look into your comment on the speakers. We look forward welcoming you back to The Senna House Hotel Scottsdale.

10/10 Excellent

Kegan

Stayed 4 nights in Apr 2024

10/10 Excellent

Aleena

Stayed 1 night in May 2024

6/10 Okay

Xavier

Stayed 7 nights in Apr 2024

8/10 Good

Giulia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Rick

Liked: Cleanliness, property conditions & facilities
Vrsat
Stayed 1 night in Mar 2024
Response from The Senna House Team on 28 Mar 2024
Thank You for the 5 star review. We hope to welcome you back in the near future.

6/10 Okay

Mandeep, Langley

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property, but definitely not ideal with children as its is catered towards parties. MJ at the front desk is a true gem and a true asset to the organization. We found housekeeping challenging as we requested turn down service every night (3). and they did not come.
Stayed 3 nights in Mar 2024
Response from Ana Morris on 25 Mar 2024
Dear Mandeep,Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the challenges you experienced with our housekeeping services during your stay. Please accept our sincerest apologies for any inconvenience or discomfort this may have caused.We understand the importance of a clean and comfortable environment for our guests, and we take your feedback very seriously. Rest assured, we have already taken steps to address the issues you mentioned and have implemented additional training and quality control measures within our housekeeping team.We would like to extend our gratitude for bringing these matters to our attention, as it helps us improve and provide a better experience for our guests in the future.We value your patronage and hope to have the opportunity to welcome you back for a much-improved experience.Warm regards,Ana MorrisAssistant General Manager

2/10 Terrible

Maxwell

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was so small you couldn’t get out of the bed on one side. No microwave to reheat meals. Over $700 for a room and forced to pay valet in a room that was this small was gouging. Never staying again
Stayed 1 night in Mar 2024
Response from Ana Morris on 25 Mar 2024
Dear Maxwell,Thank you for taking the time to share your feedback with us regarding your recent stay. We are sorry to hear that you found our room size to be smaller than expected and that you felt it was not worth the price.We understand that room size is an important factor for our guests, and we apologize for any disappointment this may have caused. Please know that we constantly evaluate our pricing to ensure that it reflects the value and amenities we offer. Your feedback will be taken into consideration as we continue to make improvements.We appreciate your honesty and hope that you will consider giving us another opportunity to exceed your expectations in the future. Please feel free to reach out to us directly if there is anything else we can do to make your next stay more enjoyable.Warm regards,Ana MorrisAssistant General Manager

10/10 Excellent

Shaina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a fantastic hotel! It’s nice, clean, and trendy! The staff was fantastic and the bike rentals made for extra fun.
Stayed 3 nights in Mar 2024
Response from The Senna House Team on 28 Mar 2024
Thanks you for staying at The Senna House Hotel Scottsdale and we are so glad that you had a great time. We will share it with our great staff!

8/10 Good

Bryant

Stayed 1 night in Feb 2024
Response from Alyssa, Front Office Supervisor on 28 Feb 2024
Thank you for providing us a review! If there is anything we can do better, please let us know, as we always strive to improve. And thank you for staying with us, we hope to see you back soon.

10/10 Excellent

Christopher

Stayed 1 night in Feb 2024
Response from Alyssa, Front Office Supervisor on 26 Feb 2024
We appreciate your positive review! Thank you for taking the time to let us know your stay was great! Come back and see us again soon!

10/10 Excellent

Jayden

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, styled and clean. Friendly staff.
Stayed 3 nights in Feb 2024
Response from Alyssa, Front Office Supervisor on 20 Feb 2024
Hi Jayden! Thank you for taking the time to review our hotel. We're pleased to find you had a great stay! We hope to welcome you back again soon!

10/10 Excellent

Aaron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Great hotel!
Stayed 4 nights in Feb 2024
Response from Alyssa, Front Office Supervisor on 13 Feb 2024
Thank you Aaron! We appreciate you taking the time to leave a great review! We are happy to hear you enjoyed your stay! Please come back and see us again soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Alyssa, Front Office Supervisor on 10 Feb 2024
Thank you for taking the time to review Senna House Hotel and providing us with such a great score! We appreciate the feedback and glad you enjoyed your stay! We hope to welcome you back soon!

10/10 Excellent

Nyabuay

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Alyssa, Front Office Supervisor on 29 Jan 2024
Thank you for scoring us so highly! We always strive to provide the best service to all of our guests, and we are happy that we were able to make your stay so great!

10/10 Excellent

Kurt

Stayed 2 nights in Dec 2023
Response from Joyce Front Office Manager on 14 Dec 2023
Thank you for the 5 out of 5 score Kurt. We hope you come back soon to visit.

10/10 Excellent

denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!!!!!
I have only one concern about my stay at Senna House….it was too SHORT. LOL! Amazing place and Amazing service! I’ll be back soon!
Stayed 3 nights in Dec 2023
Response from Joyce Front Office Manager on 14 Dec 2023
What a great comment! Thank you, Denise. I'm glad you had an amazing stay and enjoyed the service. Come back soon!

10/10 Excellent

Brandon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Alyssa, Front Office Supervisor on 6 Dec 2023
Thank you for taking the time to review your stay at our hotel! At Senna House Scottsdale, the highest level of guest satisfaction is always expected and we are happy to hear we accomplished that during your stay. If there were any specific details you would like to include please do not hesitate to let us know.Thank you again for staying with us and we hope to welcome you back again in the future!

8/10 Good

Vincent

Stayed 3 nights in Nov 2023
Response from Alyssa, Front Office Supervisor on 6 Dec 2023
Thank you for taking the time to provide your feedback regarding your experience during your stay. Guest feedback is vitally important in our mission to deliver exceptional experiences to all of our valuable guests. In our eyes any score less than a 10 is an area of opportunity for us. If there were any specific details that attributed to your rating, please let us know. Thank you again for staying with us and we hope to welcome you again in the future.

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Alyssa, Front Office Supervisor on 21 Dec 2023
Thank you for taking the time to review your stay at our hotel! At Senna House Scottsdale, the highest level of guest satisfaction is always expected and we are happy to hear we accomplished that during your stay. If there were any specific details you would like to include please do not hesitate to let us know.Thank you again for staying with us and we hope to welcome you back again in the future!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ambiance and easy walk to downtown shops and restaurants.
Stayed 1 night in Nov 2023
Response from Joyce Front Office Manager on 22 Nov 2023
James, thank you so much for the 5 out of 5 score. We are glad to read you enjoyed the ambiance surrounding our hotel. Hope you come back and visit soon.

6/10 Okay

tanya

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Joyce Front Office Manager on 21 Nov 2023
Thank you, Tanya, for the feedback. We are happy to have had you as a guest. We hope you come back to visit soon.

8/10 Good

Kaitlyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Joyce Front Office Manager on 19 Nov 2023
Thank you for the 8 out of 10 Kaitlyn. We are happy to hear you enjoyed the hotel. come back and visit soon.

10/10 Excellent

Patience

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Joyce Front Office Manager on 13 Nov 2023
Thank you for the amazing 5 out of 5 Patience. We hope you enjoyed your visit to Scottsdale. Come back and visit soon.

6/10 Okay

Shanique

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is not included in the included package. It is only a $30 complimentary. I ate the same thing as the options were limited. But property is pretty and staff is friendly.
Stayed 4 nights in Aug 2023
Response from Joyce Front Office Manager on 29 Oct 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We are currently in the process of updating our breakfast package information. we are always looking for ways to improve our customer experience. Your satisfaction is essential to us and we try hard to ensure all our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time staying here! Okay, everything's was great from the Restaurant to the hotel property. But it was quite alarming that my car rental I valeted was given to someone else the morning I checked out. Still not sure how that happened and the inconvenience of it put me behind schedule for my visit to Phoenix. I want to stay here again the next time I visit but they need to assess valet vehicle hand offs.
Stayed 1 night in Oct 2023
Response from Joyce Front Office Manager on 29 Oct 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future. We'd love to have you as our guest to ensure you have the best travel experience.

10/10 Excellent

Bella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Joyce Front Office Manager on 29 Oct 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found Senna House Hotel to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Joyce Front Office Manager on 29 Oct 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found Senna House Hotel to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made this staff enjoyable! The valet parking, the check in staff everyone was super friendly, and such wonderful staff! I will continue to come back here. The cleanliness was amazing!
Stayed 1 night in Oct 2023
Response from Joyce Front Office Manager on 13 Nov 2023
Thank you for the 5 out of 5 John.Glad to read the hotel staff made this trip enjoyable and the valet team. We hope you come back and visit soon.

6/10 Okay

Mia

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Senna House was in a great area within Scottsdale. We enjoyed our stay expect for a few issues. The overall cleanliness of the room was an issue we experienced. The overall upkeep wasn’t to our standards for the cost of the hotel, we had higher expectations. They staff seemed friendly. We would appreciated better communication when issues were addressed. Overall a good hotel if staying in the area.
Stayed 4 nights in Oct 2023
Response from Ana Morris on 20 Oct 2023
Dear Mia,Thank you for providing us with your feedback regarding your recent stay at Senna House Scottsdale Curio. We greatly appreciate your input as it helps us in our continuous efforts to improve our services and maintain the highest standards of cleanliness.We are genuinely sorry to hear about the cleanliness issues you experienced during your stay. Please accept our sincere apologies for any inconvenience this may have caused. Providing a clean and comfortable environment is of paramount importance to us, and we regret that we fell short of your expectations.Rest assured that we take your feedback seriously. We would love to hear more specifics about the issue so we can address the concern. We are committed to ensuring that such concerns are not repeated in the future.Your satisfaction is essential to us, and we hope that you will consider giving us another chance to provide you with the exceptional experience we strive for. If your future plans bring you back to Scottsdale, please let us know, and we will do our utmost to make your stay enjoyable and trouble-free.If there are any additional details or specific concerns you'd like to share with us, please feel free to reach out. Your feedback is invaluable as we work towards delivering an even better experience for our guests.Once again, please accept our apologies, and thank you for choosing Senna House Scottsdale Curio.Warm regards,Ana MorrisAssistant General ManagerSenna House Scottsdale Curio

10/10 Excellent

Sundeep S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel is in a great location of all the night life in old town
Stayed 3 nights in Sep 2023
Response from Ana Morris on 28 Sept 2023
Dear Sundeep,Thank you for taking the time to review your stay at our hotel! At Senna House Scottsdale. We appreciate hearing your feedback and glad to hear you enjoyed your stay with us.If there was a team member who was exceptionally helpful that you would like to recognize, please do not hesitate to let me know and we will be sure to congratulate them on a job well done! . Thank you again for taking the time to fill out our survey and for staying with us here at Senna House Scottsdale! We look forward to welcoming you back on your next trip to Scottsdale!

8/10 Good

Korina

Liked: Cleanliness, staff & service, property conditions & facilities
Safe , walkable to many amenities. Fun atmosphere
Stayed 3 nights in Sep 2023
Response from Ana Morris on 28 Sept 2023
Thank you for taking the time to review your stay at our hotel! At Senna House Scottsdale. We appreciate hearing from you and happy to see you had a fun stay at our property.If there was a team member who was exceptionally helpful that you would like to recognize, please do not hesitate to let me know and we will be sure to congratulate them on a job well done! Thank you again for taking the time to fill out our survey and for staying with us here at Senna House Scottsdale! We look forward to welcoming you back on your next trip to Scottsdale!

10/10 Excellent

Zakeira

Travelled with family
Liked: Amenities
Very nice place
Stayed 2 nights in Aug 2023

8/10 Good

Yvonne

Stayed 4 nights in Aug 2023

10/10 Excellent

Jena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and updated. Hotel smells lovely and cozy too! I highly recommend!
Stayed 1 night in Jul 2023

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - new - very good friendly service - great restaurant and bar are
Stayed 3 nights in Jun 2023
Response from Senna House on 22 Jun 2023
Thank you for the wonderful feedback! We are happy you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Thalia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is always very welcoming! Love staying here
Stayed 1 night in May 2023
Response from -Senna House on 3 Jun 2023
Thank you for the wonderful feedback! We hope to see you again.

10/10 Excellent

Aspen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great! Very clean, loved the pool area - could never eat at the restaurant because it was always so full but it looked like a great place too!
Stayed 2 nights in May 2023
Response from -Senna House on 31 May 2023
Thank you for taking the time to review your stay at our hotel and for the very kind words regarding the staff, pool, and overall cleanliness! At Senna House Scottsdale, the highest level of guest satisfaction is expected from our team and we are happy to hear we accomplished that during your stay. We hope that during a return visit you will be able to enjoy the restaurant for all it has to offer.Thank you again for staying with us and we look forward to welcoming you again!

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from -Senna House on 31 May 2023
Thank you for taking the time to review your stay at our hotel! At Senna House Scottsdale, the highest level of guest satisfaction is always expected and we are happy to hear we accomplished that during your stay.Thank you again for staying with us and we hope to welcome you back again in the future!

2/10 Terrible

ERIC, LAS VEGAS

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ridiculous noise until 3am
Stayed 1 night in May 2023
Response from -Senna House on 31 May 2023
Thank you for taking the time to provide your feedback regarding your experience during your stay. Guest feedback is vitally important in our mission to deliver exceptional experiences to all of our valuable guests. We work hard at this location to ensure every guest feels cared for, valued, and respected. It is disappointing to hear that the noise level negatively affected your stay. Please be confident that your feedback is heard and that we will take necessary steps to ensure other guests do not have the same experience.Thank you again for staying with us and we hope to welcome you again in the future!

10/10 Excellent

Bryan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great new boutique hotel
Stayed 3 nights in May 2023
Response from Senna House on 17 May 2023
Thank you for the positive feedback!

10/10 Excellent

Avery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2023
Response from -Senna House on 31 May 2023
Thank you for taking the time to review your stay at our hotel! At Senna House Scottsdale, the highest level of guest satisfaction is always expected and we are happy to see that we accomplished that during your stay.Thank you again for staying with us and we hope to welcome you back again in the future!

10/10 Excellent

Noor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional in everything
Stayed 2 nights in Apr 2023
Response from Senna House on 4 May 2023
Thank you so much for the positive feedback! We look forward to welcoming you again.

8/10 Good

robert

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Senna House on 4 May 2023
Thank you so much for the positive feedback! We look forward to welcoming you again.

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Senna House on 4 May 2023
Thank you so much for the positive feedback! We look forward to welcoming you again.