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Reviews of Motel 6 Phoenix North - Bell Road

2 out of 5
Motel 6 Phoenix North - Bell Road
Phoenix, AZ

Reviews

5.6
Rating 10 - Excellent. 160 out of 933 reviews" "
Rating 8 - Good. 171 out of 933 reviews" "
Rating 6 - Okay. 165 out of 933 reviews" "
Rating 4 - Poor. 152 out of 933 reviews" "
Rating 2 - Terrible. 285 out of 933 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.4/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk lady was excellent, let me check in early since a room was available. Decided to extend my stay for an additional day.
Stayed 1 night in Apr 2024

8/10 Good

Jessica

Liked: Staff & service
Disliked: Cleanliness
Great staff, extremely kind and helpful
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 1 May 2024
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels.Natalie #Team6

2/10 Terrible

Randy

They had no reservations for us, despite your confirmation #. And no rooms. Quite the hassle then finding another place😡 I’ll do my own booking from now on.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 17 Apr 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Terrible

Aspen

Stayed 1 night in Apr 2024

2/10 Terrible

Aspen

Disliked: Cleanliness, staff & service, property conditions & facilities
Never had any issues before and all of a suddenx supposedly I damaged a wall. Their staff like the maintenance crew and housekeeping people lie for only god knows why. The maintenance person immediately came to the room I checked out of with a work order to fix the shower head where it connects to wall, which in the timeframe between me checking out and housekeeping and maintenance coming to the very same room there was no way that there was time to submit a work order and process the work requested without them knowing about the damage prior to me being in that room.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 17 Apr 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Cory Elvin

Disliked: Cleanliness, amenities, property conditions & facilities
Motel was horrible from being dirty, having bugs, noisy from traffic and room needed several repairs.
Stayed 3 nights in Mar 2024
Response from Brand Experience Team on 12 Apr 2024
Hi Cory,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

Annie

Business traveller, Travelled with pets
This is an older Motel 6, room was fairly clean but property was dirty. When I left about 4 am, I was asked for money or if I wanted to buy drugs.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 1 Apr 2024
Hi Annie, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

8/10 Good

Patrick

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service
They didn’t have rooms ready and when finally checked in to my room It was clean and looked good Turn on tv , no channel came on , call front desk Said they’ll send security over to get tv to work Nobody came to check tv
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 1 Apr 2024
Hi Patrick, Thank you for taking the time to leave your review. We’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible and we hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

2/10 Terrible

Marta

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 4 Apr 2024
Hi Marta, We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Natalie #Team6

6/10 Okay

NAI-RONG

Stayed 2 nights in Mar 2024

2/10 Terrible

Rebecca

Disliked: Cleanliness, property conditions & facilities

4/10 Poor

Richard

Liked: Staff & service
Disliked: Property conditions & facilities
PAID FOR A REFRIGERATOR MICROWAVE COFFEE MACHINE BUT NOTHING WAS THERE... AND NO HEATING SYSTEM AVAILABLE FOR COLDS NIGHTS.
Stayed 2 nights in Mar 2024
Response from Nancy Y. on 19 Mar 2024
We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Nancy Y.#Team6

4/10 Poor

Sally

Liked: Staff & service
Disliked: Property conditions & facilities
Sheets had holes in them and towels were ragged. only plus was it was clean
Stayed 1 night in Mar 2024
Response from Nancy Y. on 19 Mar 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

2/10 Terrible

Kimberly

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am not one to leave reviews whether good or bad but this stay was hands down the worst experience ever. I stay in hotels a lot and have never had a worse time. The rooms were filthy and had plumbing issues. The first night, an hour after checking in, a room key was issued for my father’s same room and a person tried to enter his room late at night. They told security that it was their room and my dad was questioned as to what he was doing in the room. After confirming it was his room he didn’t feel comfortable staying there. He felt unsafe. We ended up checking out of his room for the second night so he could stay with me and feel safe. The front desk lady wasn’t helpful. The area around was full of drunks, addicts, and loud people. I will be contacting the GM in the morning. Avoid this hotel!
Stayed 2 nights in Mar 2024
Response from Nancy Y. on 19 Mar 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

4/10 Poor

ALICIA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 21 Mar 2024
Hi Alicia, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Michal

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
To say that this motel is in disrepair does disrepaired motels an injustice? There is bodily fluids on the walls. There is feces all over the bathroom. I wish I could submit pictures because the ceiling is leaking water and there are cigarette stains all over the room. So much for a non-smoking room. Not only should you not stay here, but I'm going to call the health inspector tomorrow morning.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 19 Mar 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

10/10 Excellent

Myrical

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nancy Y. on 14 Mar 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 Terrible

Terry

Disliked: Cleanliness, amenities, property conditions & facilities
the bed was old and lumpy and improperly made. The floor was dirty and the wall was recently patched with the joint compound still tacky and unpainted. The trash can around the property were overflowing with garbage. The room was supposed to be non smoking but it smelled like an ashtray. This room was way overpriced.and I would never stay here again
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 12 Mar 2024
Hi Terry,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 Good

Brian

Liked: Staff & service
No air conditioning. Room was situated in the front with all day sun and room was very warm.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 12 Mar 2024
Hi Brian,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

2/10 Terrible

Martin

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst place ever. Dont stay here
Stayed 2 nights in Feb 2024
Response from Nancy Y. on 7 Mar 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

Frank

No sheet on bed
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 28 Feb 2024
Hi FrankThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

2/10 Terrible

Nicholas

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 22 Feb 2024
Hi Nicholas,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Juan, Pico Rivera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 7 Feb 2024
Hi Juan,Thank you for the excellent review! Maz K.#Team6

2/10 Terrible

Bruce

Disliked: Property conditions & facilities, room comfort
1. I had problems with the door lock, took 3 trips to the office to get in. 2. No towels. Had to call to have them delivered the next morning. 3. The room was not cleaned and no towels. Was told I had to request room cleaning. 4. The shower did not work properly, either extremely hot or cold water. 5. Noisemakers next door.
Stayed 2 nights in Jan 2024

2/10 Terrible

Roberto

Disliked: Cleanliness, staff & service, property conditions & facilities
Boo poo
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 30 Jan 2024
Hi Roberto,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Khushal

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Roaches and sketchy people
Front desk was nice but thats where it ends. ROACHES, not alot but they're there. the room seemingly looks clean at first till youre 30 min. in it. Lots of sketchy people around. Had one guy come down and stand by the stairs as i unload my car. Usually my kids help with the unloading but i felt so uncomfortable that i told them to stay in the room. Another guy came out and spent the whole time picking at whatever was on the concrete while i unpack. When i first went there barely anyone was outside, but once i start unloading, more people seem to want to roam around.
Stayed 1 night in Jan 2024
Response from Nancy Y. on 17 Jan 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

6/10 Okay

Christopher

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Needs Work
Staff was nice and mostly helpful. Place was a dump for too many reasons to list. Renovating is what they told me. Falling apart would be a better description. No heat, bring an extra blanket.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 3 Jan 2024
Hi Christopher, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

4/10 Poor

Nicholas

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn't have the rooms i booked, and all rooms smelled like smoked
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on 13 Dec 2023
Hi Nicholas,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

2/10 Terrible

mark

Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Michael, Pahrump

Travelled with family and small children, Business traveller, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a front row seat to a shooting that happened right outside my room, and my door being taped off with crime scene tape with a cop outside making sure I didn't walk into the crime scene and the blood on the ground. I was then entertained by watching the forensics team take pictures of everything outside my window. Later in the day, I also had a front row seat as I watched the coroner take the victim down the stairs in a body bag. This isn't the kind of entertainment I was planning on sharing with my family while in Phoenix, which includes two small children under the age of four. Did any motel staff come by and check on us? Nope. Was I offered a discount or better yet a refund seeing how I almost lost my life here? Nope. I got nothing... I guess it's just another day at Motel 6. They did at least have someone come and power wash everything once the cops were done with the scene. Do yourself a favor and spend a few bucks more and find a safer place. The lure of "Pets stay for free" simply isn't worth it.
Stayed 8 nights in Oct 2023
Response from Brand Experience Team on 1 Nov 2023
Hi Michael,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6

10/10 Excellent

Brittney

Travelled with partner
Disliked: Property conditions & facilities
I like :Check in was fast and simple as fck. I didn't like : A.C. and How dirty room was, and towels. NEED TO HIRE NEW HOUSEKEEPER'S SERIOUSLY, UNACCEPTABLE.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 1 Nov 2023
Hi Brittney,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Alecia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Schuyler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Trent

Stayed 1 night in Aug 2023

2/10 Terrible

Mykhael

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NO AC HOT AS HELL in the rooms
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 14 Sept 2023
Hi Mykhael,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Leslie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Katherine

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2023

2/10 Terrible

Mina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

William

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for a week and they cleaned my room had air conditioning it would stay cool for an hour or two at a time and then I would just sweat it was like a sweat box they would not refund my money or reimburse me or compensate me and move me to another room instead they said I'm not allowed to rent there anymore so therefore I would not recommend this to no one plus you have a lot of fentanyl heads
Stayed 7 nights in Jul 2023
Response from Brand Experience Team on 9 Aug 2023
Hi William,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

2/10 Terrible

Brandon

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ok...you could not pay me to stay here in the future. It was filthy and had roaches. I was approached two separate times by two different men asking for cigarettes while unloading my car. And when i said no to one of them i was cussed out viciously. It was unnerving to say the least. There had to be a guard stationed outside at all times. There were people fighting outside my window. Very unsafe and dirty. The front desk lady was nice though.

4/10 Poor

Estrella

Stayed 1 night in Jul 2023

4/10 Poor

Thomasine

Stayed 3 nights in Jun 2023

10/10 Excellent

Keontae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Greek

Stayed 1 night in Jun 2023

2/10 Terrible

Dolores

Disliked: Cleanliness, room comfort
Disappointed
We had to move 3 rooms. First room was not the one we had reserved as there was no fridge or microwave. It was hot. Second room had the fridge but no microwave. Also missing the remote to the tv. This room was really hot. 3rd room we moved to no fridge, no microwave and turned out to be really hot and full of cockroaches. Small roaches on the bed. Wanted to rest after driving for a long time and trying to get out of the heat.Very very disappointed.
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 16 Jun 2023
Hi Dolores, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I would not recommend this property.
Stayed 2 nights in May 2023
Response from Brand Experience Team on 7 Jun 2023
Hi William,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Renee

Liked: Cleanliness, amenities, property conditions & facilities
Serenity was genuine at every level.
Stayed 1 night in May 2023
Response from Brand Experience Team on 1 Jun 2023
Hi Renee, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K. #Team6