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Reviews of Homewood Suites by Hilton Phoenix Tempe ASU Area

3 out of 5
Homewood Suites by Hilton Phoenix Tempe ASU Area
66 S. Rockford Dr., Tempe, AZ

Reviews

9.2

Wonderful

Rating 10 - Excellent. 447 out of 634 reviews" "
Rating 8 - Good. 119 out of 634 reviews" "
Rating 6 - Okay. 36 out of 634 reviews" "
Rating 4 - Poor. 19 out of 634 reviews" "
Rating 2 - Terrible. 13 out of 634 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly
Stayed 10 nights in Mar 2024
Response from Kathryn on 25 Apr 2024
Hello Kim, thank you for staying with us. We are so happy you enjoyed your stay with us. We can't wait to welcome you back. Thank you,Kathryn Assistant General Manager

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kathryn on 19 Apr 2024
Hello Ana, thank you for staying with us. We are so happy you enjoyed your stay with us. We can't wait to welcome you back. Thank you,Kathryn Assistant General Manager

10/10 Excellent

Samuel

Liked: Staff & service, amenities, property conditions & facilities
Complimentary breakfast was really great, and overall I was satisfied with my stay, excellent for someone who wants te be by Tempe marketplace.
Stayed 1 night in Apr 2024
Response from Kathryn on 19 Apr 2024
Hello Samuel, thank you for staying with us. We are so happy you enjoyed your stay with us. We are also very excited that you thought our breakfast was excellent. This is something we have been working very hard to improve. We can't wait to welcome you back. Thank you,Kathryn Assistant General Manager

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 4 nights in Apr 2024
Response from Kathryn on 11 Apr 2024
Hello Jacob, thank you for staying with us. We are so happy you enjoyed your stay with us. We can't wait to welcome you back. Thank you,Kathryn Assistant General Manager

10/10 Excellent

lori

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Kathryn on 30 Mar 2024
Hello Lori, thank you for staying with us. We are so happy you enjoyed your stay with us. We can't wait to welcome you back. Thank you,Kathryn Assistant General Manager

8/10 Good

Dena, Tucson

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Indifferent staff. Decent facility.
Stayed 1 night in Mar 2024
Response from Kathryn on 25 Mar 2024
Hello Dena, Thank you for staying with us. We appreciate your feedback. If your travels bring you back to the Tempe area we would love to welcome you back.Thank you, Kathryn Assistant General Manager

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kathryn on 30 Mar 2024
Hello Christian, thank you for staying with us. We are so happy you enjoyed your stay with us. We can't wait to welcome you back. Thank you,Kathryn Assistant General Manager

4/10 Poor

Holly

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
In our rool the walls were all cut up and cracked and not repaired. Carpet was stained and dirty. Carpet between living room and bedroom wss duct taped together. Swam multiple times and each time needed to ask the front desk staff to bring out towels.
Stayed 2 nights in Mar 2024
Response from Kathryn on 23 Mar 2024
Hello Holly, thank you for staying with us. I do sincerely apologize for the experience you had during your stay. We did go ahead and issue you 5,000 points to your Hilton Honors account. You should see those points within 7-14 business days. We hope you choose to stay with us again as we would love for you to experience a better stay with us. Thank you, Kathryn Assistant General Manager

10/10 Excellent

Alejandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and spacious.
Stayed 1 night in Mar 2024
Response from Kathryn on 13 Mar 2024
Hello Alejandra, thank you for staying with us. We are so happy you enjoyed your stay with us. We can't wait to welcome you back. Thank you,Kathryn Assistant General Manager

4/10 Poor

Damond

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THE ROOM , STAFF OVER CHARGED CREDIT CARD BY 275.00 I had to ask about ONLY STAYED ONE NIGHT WAITING ON REFUND THAT I WAS TOLD WOULD BE COMING
Stayed 4 nights in Mar 2024
Response from Kathryn on 13 Mar 2024
Hello Damond, I am so sorry that you did not receive your refund and that you were overcharged. Please reach out to us at the hotel directly so that we can make this right for you.Thank you, Kathryn- Assistant General Manager

10/10 Excellent

Nicholas

Stayed 1 night in Feb 2024
Response from Kathryn on 9 Feb 2024
Hello Nicholas, thank you for staying with us. We are so happy you enjoyed your stay with us. We can't wait to welcome you back. Thank you, Kathryn Assistant General Manager

10/10 Excellent

Katrina

Stayed 3 nights in Jan 2024
Response from Kathryn on 30 Jan 2024
Hello Katrina, thank you for staying with us. We are so happy you enjoyed your stay with us. We can't wait to welcome you back. Thank you, Kathryn Assistant General Manager

6/10 Okay

Dimitri

Stayed 3 nights in Jan 2024
Response from Kathryn on 10 Jan 2024
Hello Dimitri, Thank you for staying with us. We really appreciate your business. We would love to hear more about how we can do better. We are always striving to improve. Thank you, KathrynAssistant General Manager

10/10 Excellent

Ester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kathryn on 10 Jan 2024
Hello Ester, Thank you for staying with us. We are so happy you enjoyed your stay with us. We can't wait to welcome you back.Thank you, KathrynAssistant General Manager

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Kathryn on 10 Jan 2024
Dear Thomas, Thank you so much for staying with us. We are happy you enjoyed your stay with us. If your travels bring you back to the Tempe area we would love to accommodate your next stay.Thank you, Kathryn Assistant General Manager

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
Great family stay next to tempe market. Lovely staff, enjoyed the heated pool which was open late and had a good gym sesh too. Breakfast was also lovely, thanks folks 👍😄
Stayed 1 night in Jan 2024
Response from Kathryn on 10 Jan 2024
Dear Dan, Thank you so much for staying with us. We are happy you enjoyed your stay with us. If your travels bring you back to the Tempe area we would love to accommodate your next stay.Thank you, Kathryn Assistant General Manager

10/10 Excellent

Yongsheng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good for a family.
Stayed 1 night in Dec 2023
Response from Kathryn on 10 Jan 2024
Hello Yongsheng, Thank you so much for staying with us. We are happy you enjoyed your stay with us. If your travels bring you back to the Tempe area we would love to accommodate your next stay.Thank you, Kathryn Assistant General Manager

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities
They check in someone else into my room
Stayed 1 night in Dec 2023
Response from Kathryn on 31 Dec 2023
Hello Chris, I am so sorry for the mix up with the reservations. I hope that the issue was resolved to your satisfaction. I am working on training with our staff to ensure this does not happen again. I hope you have a Happy New year.Kathryn Assistant General Manager

8/10 Good

Brian D

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful with whatever we needed. The hotel was nice but could use some updates. The little breakfast omelets, and cinnamon french toast sticks were excellent, as well as a nice assortment of fruits. The Wednesday evening social hour was great! Would recommend and I would stay there again when I am back in town.
Stayed 7 nights in Dec 2023
Response from Kathryn on 28 Dec 2023
Thank you so much for staying with us. We are happy you enjoyed your stay with us. If your travels bring you back to the Tempe area we would love to accommodate your next stay.Thank you, Kathryn Assistant General Manager

2/10 Terrible

Ismael

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stop charging for your lazy housekeeping
The stay was great as usual a couple days before Christmas we always stay at this hotel for its convenience of having a kitchen for the kids. But I got a stupid charge for a sheet that goes on top of the bed, it’s in the closet but they are so dam lazy to check for it I’m 2 hours away $80 for it I put it up on top of the closet because I hate having that uncomfortable sheet on the bed. Ridiculous, I never mentioned that a coffee pod that was days old was still in the pot and now dirty the counters had been, pretty much lost a 8 time a year customer. Once again Hilton
Stayed 1 night in Dec 2023
Response from Kathryn on 28 Dec 2023
Thank you for staying with us. I do sincerely apologize for the experience you had during your stay. We did go ahead and refund you for the cost of the duvet. You should see that refund back in a couple of days. We hope you choose to stay with us again as we would love for you to experience a better stay with us. Please reach out to me directly so that I can ensure a better stay for you.Thank you, Kathryn Assistant General Manager

10/10 Excellent

Geremy, plano

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of shopping next to the hotel
Stayed 3 nights in Nov 2023
Response from Kathryn on 28 Dec 2023
Thank you so much for staying with us. We are happy you enjoyed your stay with us. If your travels bring you back to the Tempe area, we would love to accommodate your next stay.Thank you, Kathryn Assistant General Manager

6/10 Okay

MYRON

Travelled with group
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kathryn on 17 Dec 2023
Myron, Thank you so much for staying with us here at the Homewood Suites. We hope you enjoyed your stay with us. We would love some additional feedback as to how we can improve and help make everyone's stay a great experience. We are always striving to be better.Thank you, Kathryn ScopaAssistant General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Kathryn on 17 Dec 2023
Thank you so much for staying with us. We are happy you enjoyed your stay with us. If your travels bring you back to the Tempe area we would love to accommodate your next stay.Thank you, KathrynAssistant General Manager

10/10 Excellent

Kailyle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Jacob

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay
Stayed 3 nights in Oct 2023

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Darick

Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Kanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, modern decoration, good breakfast
Stayed 1 night in Aug 2023

10/10 Excellent

Kumar, Los Altos

Stayed 1 night in Sep 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Was working in Phoenix for a week on business. Brought my wife and chose to stay in Tempe instead of Phoenix. This was a good choice due to your hotel being located in a very safe area with lots of shopping and restaurants nearby. Also a nice theater nearby for my wife and I to enjoy at night.
Stayed 4 nights in Aug 2023

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Raymond, Rio Rancho

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amanda was so welcoming and checked on us to make sure we were enjoying our stay. Great property & great location for what we were there for. Easy access & good breakfast. Would definitely stay there again. Only downfall…they need a regular coffee pot!
Stayed 2 nights in Jun 2023

6/10 Okay

yasmin, Lordsburg

Travelled with partner
Liked: Staff & service, property conditions & facilities
Our room wasn’t cleaned properly there was hair on the floor left from previous occupants I’m guessing from shaving in the bathroom area right in front of the vanity and it was gross. The shower looked dirty and the sliding door was stuck. The area around the hotel was nice and shopping was literally 5 mins away so that was nice. Staff was courteous.
Stayed 1 night in Jun 2023

8/10 Good

Jakob

Stayed 1 night in Jun 2023

8/10 Good

Shayla

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Jaqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice breakfast was good 😋 clean room property everything was excellent would definitely recommend!
Stayed 2 nights in May 2023

10/10 Excellent

Randall

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location
Stayed 1 night in May 2023

8/10 Good

Ted

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

4/10 Poor

Carson

Business traveller
Disliked: Cleanliness, staff & service
Not the best
Room was okay, not the cleanest or very well kept and maintained. Chunks of drywall missing and broken from wall, large cracks in wall. Booked a king suite room and got a double queen room, clerk seemed less than enthusiastic and would not change the room to the one i booked.
Stayed 1 night in May 2023

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We love staying here. It’s close to ASU and to local shopping center. Parking lot is well lit at night and safe. Beds are comfortable and enjoy staying here each and every time.
Stayed 1 night in May 2023

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Pravina

Stayed 3 nights in Mar 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Tracy, Manhattan Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
He seemed relatively close to everything had some dining options nearby close to any grocery stores or shops you might need. Basketball court and pool was really fun for kids Buffet breakfast every morning and staff was very pleasant.
Stayed 3 nights in Feb 2023

10/10 Excellent

Kaitlyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and space with an amazing staff
I booked this hotel for location and size (2 BD) at a great price. The kids enjoyed the heated pool and free breakfast. What set this over was the fantastic staff. They really went above and beyond.
Stayed 2 nights in Jan 2023