Outdoor pool, pool loungers
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Reviews of Holiday Inn Express & Suites Phoenix - Glendale Sports Dist, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Phoenix - Glendale Sports Dist, an IHG Hotel
9310 W Cabela Drive, Glendale, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 659 out of 1000 reviews" "
Rating 8 - Good. 208 out of 1000 reviews" "
Rating 6 - Okay. 74 out of 1000 reviews" "
Rating 4 - Poor. 36 out of 1000 reviews" "
Rating 2 - Terrible. 23 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, nice, great check in, nice staff. Big parking lot but it was full. Breakfast was out of most things at 8am and we didn’t have time for them to make more. Other than that, great stay and nice rooms.
Stayed 2 nights in Apr 2024
Response from Jessica Baldwin on 27 Apr 2024
Thank you for taking the time to provide feedback on your stay. I apologize that our breakfast ran out of items during service. We are always preparing more to set out and are sorry we were not able to get them out in time for you to enjoy being leaving. We hope to welcome you back again in the future!

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and accommodating.
Stayed 2 nights in Apr 2024
Response from Jessica Baldwin on 26 Apr 2024
Thank you for your review!

10/10 Excellent

German

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was missing a lot of stuff, only one sausage at 8.10am, no eggs, no bread.
Stayed 1 night in Apr 2024
Response from Jessica Baldwin on 26 Apr 2024
Oh no! I'm sorry you experienced that. I will be sure to look into what happened that day. Thank you for your feedback.

8/10 Good

Stephanie, Hamilton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Great staff. Location.
Stayed 3 nights in Apr 2024
Response from Jessica Baldwin on 24 Apr 2024
Thank you for taking the time to review your stay!

10/10 Excellent

Sandra Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Great hot breakfast!
Stayed 6 nights in Apr 2024
Response from Jessica Baldwin on 20 Apr 2024
Thank you for taking the time to leave a review! Glad to hear you enjoyed our breakfast!

10/10 Excellent

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and house keeping was great. The breakfast was awesome
Stayed 5 nights in Apr 2024
Response from Jessica Baldwin on 20 Apr 2024
Thank you for taking the time to review your stay!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Apr 2024
Response from Jessica Baldwin on 16 Apr 2024
Thank you for your rating!

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities
Super
Stayed 1 night in Apr 2024
Response from Jessica Baldwin on 12 Apr 2024
Thank you for your rating!

10/10 Excellent

Julissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jessica Baldwin on 12 Apr 2024
Thank you for your rating!

8/10 Good

Michael

Stayed 3 nights in Apr 2024

4/10 Poor

Gerardo

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The elevator wasn’t working i had use the stairs multiple times . Had lot people waiting
Stayed 1 night in Mar 2024
Response from Jessica Baldwin on 12 Apr 2024
I am sorry to hear about your experience. We hope to welcome you back to improve your stay with us!

8/10 Good

michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location is close to shopping and dining options. The breakfast is nice and much appreciated. The only thing not likeable is the price. Sub $200 is reasonable but more is too much for this site
Stayed 4 nights in Mar 2024
Response from Jessica Baldwin on 12 Apr 2024
Thank you for taking the time to review your stay!

10/10 Excellent

Teresita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jessica Baldwin on 12 Apr 2024
Thank you for your rating!

10/10 Excellent

THERON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good experience for my family and I.
Stayed 4 nights in Mar 2024
Response from Jessica Baldwin on 12 Apr 2024
Thank you for your review!

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area. Great variety of breakfast change, day by day. A bit loud as able to hear people just walking the hall or walking in the room overhead.
Stayed 3 nights in Mar 2024
Response from Jessica Baldwin on 12 Apr 2024
Thank you for your review!

10/10 Excellent

Jamie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the soap, shampoo and lotion being LARGE and attached! Small bottles never work for long hair. Only recommendation we have is to put something on the room doors to prevent it from slamming! They are heavy and will scare the crap out of you while sleeping.
Stayed 4 nights in Mar 2024
Response from Jessica Baldwin on 12 Apr 2024
Thank you for your feedback! It is greatly appreciated!

10/10 Excellent

Mario

Stayed 1 night in Mar 2024
Response from Jessica Baldwin on 12 Apr 2024
Thank you for your rating!

10/10 Excellent

Heather

Liked: Cleanliness, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Jessica Baldwin on 12 Apr 2024
Thank you for your review!

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oo
Stayed 3 nights in Mar 2024
Response from Jessica Baldwin on 12 Apr 2024
Thank you for your rating!

10/10 Excellent

BRANDI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location and very nice staff
Stayed 3 nights in Mar 2024
Response from Jessica Baldwin on 16 Apr 2024
Thank you for your review!

8/10 Good

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 1 night in Mar 2024
Response from Jessica Baldwin on 16 Apr 2024
Thank you for your review!

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Jessica Baldwin on 16 Apr 2024
Thank you for your review!

10/10 Excellent

LAUREN

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Big complementary breakfast. Comfy beds & nice cool ac.
Stayed 1 night in Mar 2024
Response from Jessica Baldwin on 16 Apr 2024
Thank you for your review!

10/10 Excellent

Jenna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I stayed here during a 3 day weekend and it was perfect. Rooms were very clean, offered Dove Shampoo/Conditioner/ Body Soap. There are blow dryers in the rooms. Wifi and Cable tv included. We went in Feb and the outdoor pool was nice and clean. The outdoor pool is heated and the hot tub was awesome. They have a complimentary breakfast and a little snack shop. I would totally go back with the family.
Stayed 2 nights in Feb 2024
Response from Jessica Baldwin on 16 Apr 2024
Thank you for taking the time to review your stay! We greatly appreciate it.

6/10 Okay

Joseph, San Antonio

Travelled with partner
Liked: Amenities
Safe in room didn’t work Room door difficult to open A/C was not functioning All except door corrected same day. House keeping did not refill tissue box or mop bathroom floor. The rooms very very noisy. This is the first time I have experienced this. Eating area did not have hand sanitizer in one dispenser Pancake machine broken for three days No orange juice No cranberry juice No salsa second and third day
Stayed 3 nights in Feb 2024
Response from Jessica Baldwin on 16 Apr 2024
I am so sorry to hear about your experience. I hope you will give our hotel a second chance as we'd love to improve your stay with us.

10/10 Excellent

LARRY

Stayed 1 night in Feb 2024
Response from Jessica Baldwin on 12 Apr 2024
Thank you for your rating!

10/10 Excellent

Justin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome heated pool and large hot tub, located walking distance from stadium and entertainment
Stayed 4 nights in Feb 2024
Response from Jessica Baldwin on 16 Apr 2024
Thank you for your rating!

10/10 Excellent

Rachel

Stayed 2 nights in Feb 2024
Response from Jessica Baldwin on 12 Apr 2024
Thank you for your rating!

2/10 Terrible

Bret

Stayed 2 nights in Feb 2024
Response from Jessica Baldwin on 16 Apr 2024
We are sorry to see you did not enjoy your stay. We hope we can welcome you back to our property in the future to improve your experience!

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Will stay again
Stayed 1 night in Feb 2024

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All round excellent place to stay, highly recommend and would stay there again.
Stayed 3 nights in Feb 2024

6/10 Okay

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Karlene

Travelled with family and small children
Liked: Staff & service, amenities
Our room was a little bit dirty. And a little beat up. But overall pretty good, friendly staff. Cleaned the room and made beds daily. Continental breakfast was fabulous.
Stayed 7 nights in Jan 2024

6/10 Okay

Dennis

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Jan 2024

6/10 Okay

Floyd

Travelled with family
Liked: Cleanliness
On our last day cleaning staff “Lillian” woke us up. She was persistent until I opened the door. Check out time is at 11:00! It was very rude. I do not plan on using them again.
Stayed 4 nights in Jan 2024

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility is in great condition and the staff were very helpful and always pleasant to talk too.
Stayed 7 nights in Jan 2024

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Jan 2024

10/10 Excellent

Raymond

Stayed 4 nights in Jan 2024

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

4/10 Poor

Scott, Port Townsend

Disliked: Cleanliness, amenities, property conditions & facilities
Housekeeping did not vacuum, change the sheets nor clean the bathroom adequately during a one week stay. Business center computers were inoperative. Carpets were filthy.
Stayed 6 nights in Dec 2023

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
No issues - was a great stay.
Stayed 2 nights in Dec 2023

10/10 Excellent

Faustino

Stayed 1 night in Dec 2023

10/10 Excellent

GLADIS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over the top!
Comfortable, clean, welcoming stay! Good breakfast, operable pool and hot tub! Definitely booking here again.
Stayed 8 nights in Dec 2023

10/10 Excellent

Jocelyn

Stayed 1 night in Dec 2023

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the breakfast options were great!
Stayed 1 night in Dec 2023

10/10 Excellent

Eddie

Stayed 1 night in Dec 2023

8/10 Good

Melissa Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities
Breakfast was great. WiFi was very poor. I was also unclear as to where the shuttle would take you or other services.
Stayed 3 nights in Dec 2023

10/10 Excellent

Maya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023