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Ulasan tentang Hilton Garden Inn Scottsdale Old Town

3 out of 5
Hilton Garden Inn Scottsdale Old Town
7324 E Indian School Rd, Scottsdale, AZ

Ulasan

8.8

Cemerlang

Penilaian 10 - Cemerlang. 580 daripada 1001 ulasan" "
Penilaian 8 - Baik. 279 daripada 1001 ulasan" "
Penilaian 6 - Boleh diterima. 71 daripada 1001 ulasan" "
Penilaian 4 - Lemah. 45 daripada 1001 ulasan" "
Penilaian 2 - Teruk. 26 daripada 1001 ulasan" "

9.0/10

Kebersihan

9.0/10

Kakitangan & perkhidmatan

8.6/10

Kemudahan

8.8/10

Keadaan hartanah & kemudahan

8.6/10

Mesra alam

Ulasan

8/10 Baik

David

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Nice spot. Bar, pool, walking distance from lots of bars & restaurants.
Menginap 2 malam pada Mei 2024
Respons daripada ChadJ pada 21 Mei 2024
Thanks for staying. Safe Travels.

10/10 Cemerlang

Ezra, Villahermosa

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Muy bien ubicado para caminar en Scottdale, hotel seminuevo en buen estado. Buen servicio. Aguas y hielo gratis. Gracias
Menginap 4 malam pada Mei 2024
Respons daripada Chadj pada 20 Mei 2024
Thanks for the great feedback! See you next stay.

4/10 Lemah

Keith, Brooklyn

Tidak sukakan: Kemudahan, keadaan hartanah & kemudahan
Standard low quality hotel in serious need of room remodeling.
Menginap 1 malam pada Mei 2024
Respons daripada Chadj pada 20 Mei 2024
We are disappointed that you did not enjoy your stay. If you could reach out to the hotel directly and provide a bit more detailed information so that we can address any issues for future stays. Safe travels.

10/10 Cemerlang

Marcos

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Great stay.
Menginap 1 malam pada Mei 2024
Respons daripada ChadJ pada 16 Mei 2024
We are happy that you enjoyed your stay with us. Safe travels.

8/10 Baik

hongmei

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
in general， good for it's money
Menginap 2 malam pada Mei 2024
Respons daripada ChadJ pada 14 Mei 2024
Thanks for the great score. See you next stay. Safe Travels!

10/10 Cemerlang

Debi

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Mei 2024
Respons daripada ChadJ pada 16 Mei 2024
Thanks for staying with us. Safe travels and see you next time.

10/10 Cemerlang

Eric

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Great staff and friendliness
Menginap 2 malam pada Mei 2024
Respons daripada ChadJ pada 13 Mei 2024
Thanks for staying with us. See you next time! Safe travels.

10/10 Cemerlang

Rachel

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Beautiful hotel with a great location to old town Scottsdale. Pool was amazing with lots of lounge chairs and shade! Will definitely be back!
Menginap 2 malam pada Mei 2024
Respons daripada ChadJ pada 12 Mei 2024
We are happy that you enjoyed your stay with us! See you next stay.

6/10 Boleh diterima

William

Pengembara perniagaan
Sukakan: Kemudahan, keadaan hartanah & kemudahan
Tidak sukakan: Kakitangan & perkhidmatan
Typical Hilton. $22 for Parking, six dollar bottles of tap water in the room, $25 breakfast . They don’t look at it as lodging, but as a way to extract more money from you. Location is excellent. Short walk to historic old town in Scottsdale. Outdoor bar restaurant near the pool is very nice..
Menginap 1 malam pada Mei 2024
Respons daripada ChadJ pada 12 Mei 2024
Thanks for the feedback. Safe travels.

10/10 Cemerlang

Jane

Mengembara bersama keluarga
Sukakan: Kemudahan
Clean, pleasant and convenient location. Everyone was helpful
Menginap 1 malam pada Apr 2024
Respons daripada ChadJ pada 6 Mei 2024
Thanks for the kind words. See you next stay.

4/10 Lemah

Laurette

Mengembara bersama pasangan
Tidak sukakan: Kakitangan & perkhidmatan
Wasn’t worth the cost. Had to pay to park in their underground parking lot. No breakfast was included. Towels and linens were only changed every other day. Would not stay again.
Menginap 1 malam pada Apr 2024
Respons daripada ChadJ pada 6 Mei 2024
Thanks for the feedback. We are sorry to hear that you didn't enjoy your stay. Housekeeping services for Hilton Garden Inn is every other day unless otherwise requested. There are discounts for breakfast for Hilton Honor members if you book directly. Our location is such that parking is at a premium which is why there is a charge for overnight parking.

10/10 Cemerlang

Craig

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Location to Old Town is excellent!!! All you need to do is park and everything is right there!!!
Menginap 1 malam pada Mei 2024
Respons daripada ChadJ pada 6 Mei 2024
Thanks for the great comments. See you next stay!

8/10 Baik

George

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 3 malam pada Apr 2024
Respons daripada ChadJ pada 16 Mei 2024
Thanks for staying with us. Safe travels and see you next time.

8/10 Baik

Hui, Morristown

Sukakan: Kebersihan, kakitangan & perkhidmatan
The air conditioner is so old and make very loud noise. Cannot sleep well during night.
Menginap 1 malam pada Apr 2024
Respons daripada Chad pada 21 Mei 2024
Thanks for staying. Safe Travels.

2/10 Teruk

Alicia

Menginap 1 malam pada Apr 2024
Respons daripada ChadJ pada 20 Mei 2024
Thanks for the feedback. If you could reach out to the hotel directly and provide a bit more detailed information so that we can address any issues for future stays. Safe travels.

10/10 Cemerlang

Tucker

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Very clear and good people
Menginap 3 malam pada Apr 2024
Respons daripada ChadJ pada 30 Apr 2024
Thanks for staying with us. Safe travels and see you next time.

10/10 Cemerlang

Michele

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Apr 2024
Respons daripada ChadJ pada 21 Apr 2024
We are happy that you enjoyed your stay with us! Safe travels and see you next stay.

10/10 Cemerlang

Eric

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Let us check in early. Clean facilities nice outdoor sitting area
Menginap 1 malam pada Apr 2024
Respons daripada ChadJ pada 17 Apr 2024
Thank you for choosing to stay with us. See you next stay. Safe travels!

10/10 Cemerlang

Brooke Elizabeth, Abbotsford

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 4 malam pada Apr 2024
Respons daripada ChadJ pada 16 Apr 2024
We are happy that you enjoyed your stay with us. Safe travels.

10/10 Cemerlang

Juan Manuel

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 2 malam pada Apr 2024
Respons daripada ChadJ pada 16 Apr 2024
We are happy that you enjoyed your stay with us. Safe travels.

8/10 Baik

Brent, Windham

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 2 malam pada Apr 2024
Respons daripada ChadJ pada 16 Apr 2024
See you next stay. Safe travels.

10/10 Cemerlang

SHINY

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Our stay at Hilton was a beautiful experience. It was so conveniently located that made it so easy to explore old town Scottsdale. The hotel was clean, good amenities. Overall a very pleasant experience.
Menginap 3 malam pada Mac 2024
Respons daripada ChadJ pada 8 Apr 2024
Thanks for the great feedback. See you next stay!

6/10 Boleh diterima

Chris

Menginap 1 malam pada Apr 2024
Respons daripada ChadJ pada 30 Apr 2024
Thanks for staying with us. See you next stay.

8/10 Baik

Joel

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great location!
Menginap 1 malam pada Mac 2024
Respons daripada ChadJ pada 2 Apr 2024
Thanks for staying! See you next time.

10/10 Cemerlang

Kathryn

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Convenient hotel that is within walking distance of Old Town Scottsdale. The complimentary bottled water was awesome. Highly recommend if you want to experience Old Town!
Menginap 1 malam pada Mac 2024
Respons daripada ChadJ pada 4 Apr 2024
Thanks for staying with us. Safe travels and see you next time!

6/10 Boleh diterima

Regina

Menginap 2 malam pada Mac 2024
Respons daripada ChadJ pada 17 Apr 2024
Thanks for staying with us. Safe travels.

10/10 Cemerlang

Shelby

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
This was a nice stay close to all kinds of shops and restaurants . Clean and had nice entertainment in the night
Menginap 2 malam pada Mac 2024
Respons daripada ChadJ pada 26 Mac 2024
Thanks for staying with us. See you next time you're in Old Town.

10/10 Cemerlang

Paul

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Mac 2024
Respons daripada ChadJ pada 26 Mac 2024
Thanks for staying with us! Safe travels.

10/10 Cemerlang

Jordann

Menginap 1 malam pada Mac 2024
Respons daripada ChadJ pada 16 Apr 2024
Thanks for staying with us. Safe travels.

10/10 Cemerlang

Ellen

Sukakan: Kebersihan, kakitangan & perkhidmatan
Cons: Why doesn’t this place have central air? A/C rattled all night. Bed hard. Worst breakfast I’ve ever had, bacon, eggs everything cold. Pros: Great location if you want to be in Old Town. Nice employees. Clean!!
Menginap 1 malam pada Mac 2024
Respons daripada ChadJ pada 26 Mac 2024
Thanks for your feedback. I will address all your concerns with the appropriate leadership teams. Safe travels.

4/10 Lemah

Jack

Mengembara bersama pasangan
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan
A six night stay at the cost of 3k was definitely not worth it for this hotel. Gone are the days of quality customer service. “Refreshing” is the new term for doing almost nothing in our room. It is a minimal every other day service. Our room was never really cleaned or vacuumed. Meanwhile it is up to us to ask the front desk for more coffee pods, cream, sugar etc. because they are too cheap to put more than 2 coffee pods for 2 days. That equates to 1/2 cup of coffee per day for 2 people. Come on, if you are providing crappy room service then at least put 4-6 coffee pods in the room! And an additional $10 each day for a sub par “continental breakfast” should be included in a $500 per night hotel charge. What a rip off! Many other service omissions included empty shampoo and lotion pumps. We will not stay there again.
Menginap 6 malam pada Mac 2024
Respons daripada ChadJ pada 23 Mac 2024
Thank you for staying with us. We value your feedback and will address the necessary changes.

8/10 Baik

Ron

Mengembara bersama pasangan
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Put us in a room that faces the Main Street noisy then went to go to dinner downstairs. Very poor service.
Menginap 3 malam pada Mac 2024

4/10 Lemah

Karen

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Our experience at the Hilton Garden Inn Old Town Scottsdale was ok. Positives: Great location Free bottled water Negatives: Very loud (inside and outside) Housekeeping kept the jacket and shirt that we accidentally left in the closet. They claimed they found nothing after we checked out. Since we know they were left in th closet, we know housekeeping chose to keep them. My suggestion if you choose to book this hotel, check the room VERY carefully when you check out. If you leave something there, you will NEVER see it again.
Respons daripada ChadJ pada 23 Mac 2024
Thank you for choosing to stay with us. We appreciate your business and thank you for your feedback.

10/10 Cemerlang

Lynn

Mengembara bersama pasangan
Great property, great location near old Downtown Scottsdale. The outside area with fire pits was wonderful. My only complaint is the slowness and lack of elevators to guest rooms
Menginap 2 malam pada Mac 2024
Respons daripada ChadJ pada 23 Mac 2024
Thanks for the great feedback. We will see you next time your in Old Town.

8/10 Baik

Morgan

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Super convenient underground parking (extra cost). Room was cleaner and fresher than any of the other Hilton’s I’ve stayed at. Most the rooms are along E Indian School Rd which is a pretty active street, so just keep that in mind if road noise bothers you.
Menginap 1 malam pada Mac 2024

10/10 Cemerlang

Beverly

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Absolutely loved our stay at this property. Staff was amazing!! Loved the breakfast and food options offered throughout the day and evening. It was so conveniently located and so clean. Will be back soon
Menginap 3 malam pada Feb 2024

10/10 Cemerlang

Troy

Menginap 3 malam pada Feb 2024
Respons daripada ChadJ pada 23 Mac 2024
Thanks for staying! See you next time.

10/10 Cemerlang

Anthony

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great location
Menginap 1 malam pada Feb 2024

10/10 Cemerlang

Anastacia

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Feb 2024

10/10 Cemerlang

Bianca

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Feb 2024

10/10 Cemerlang

Ashley

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Safe and convenient
Menginap 2 malam pada Feb 2024

10/10 Cemerlang

Mary Anne

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great stay, room was smaller than expected.
Menginap 2 malam pada Feb 2024

8/10 Baik

Sharon, Los Angeles

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Great location in Old Town, but Phoenix area hotels are pretty pricey and do ask for a room away from the main blvd here. A bit noisy.
Menginap 1 malam pada Feb 2024

10/10 Cemerlang

Mark Joseph

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Centrally located in Old Town Scottsdale, easy to walk to dining, bars, clubs and any other things you’d like to to do while in Scottsdale.
Menginap 3 malam pada Feb 2024

10/10 Cemerlang

Mark

Sukakan: Kebersihan, kakitangan & perkhidmatan
Great location ! Great staff
Menginap 5 malam pada Feb 2024

8/10 Baik

scott

Pengembara perniagaan
Sukakan: Kakitangan & perkhidmatan
I would stay here again but Hotel could use some improvement!
Menginap 4 malam pada Feb 2024

8/10 Baik

Priscila

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
The location was perfect and the breakfast was good
Menginap 1 malam pada Feb 2024

8/10 Baik

Steve

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Good
Menginap 2 malam pada Feb 2024

8/10 Baik

Alicia

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan, keselesaan bilik
Menginap 1 malam pada Feb 2024

4/10 Lemah

Todd, EVERSON

Mengembara bersama pasangan
Tidak sukakan: Kakitangan & perkhidmatan
The front desk employee that checked us in was rude and very short with us. Would never meet our eye and acted like we were a pain to her. So disappointed to be treated this way.
Menginap 1 malam pada Feb 2024
Respons daripada Michael pada 7 Feb 2024
Dear Todd B, Thank you very much for staying with us one night last weekend. Our team members truly wish for all guests to have wonderful experience with us while in Old Town Scottsdale. Our apologies that the front desk person seemed overly quiet and gave you the wrong impression when you checked in. In hope of somehow compensating you for any frustration, we have credited back your incidental charge for the evening. Thank you again for staying with us!