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Another fine Hampton Inn property. Definitely an airport location - no dining or shopping nearby.
robert
Stayed 1 night in May 2024
Response from Front Desk on 12 May 2024
We appreciated you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.
Friendly, knowledgeable, professional staff. Clean rooms, clean lobby, daily breakfast. Great area. Free shuttle to airport. Affordable and comfortable
Christine
Stayed 5 nights in Apr 2024
Response from Front Desk on 7 May 2024
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.
We appreciate you choosing to stay here and for ytaking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.
4/10 Poor
Amanda
Business traveller
13 Apr 2024
Disliked: Amenities
I was surprised at how poor quality the mattress and bedding were. The mattress was worn out. I also found a used candy wrapper and crumbs under the mattress which was concerning. It was nice though to have a microwave in the room—unusual these days. Staff was variable.
Amanda
Stayed 2 nights in Apr 2024
Response from Front Desk on 17 Apr 2024
We appreciate you choosing to stay here and for taking the time to provide your feedback.Thank you for sharing your experience with us, so that we can improve our cleaning procedures.
4/10 Poor
Ernesto
12 Apr 2024
Liked: Property conditions & facilities
Disliked: Staff & service
Front desk staff was rude, but hile checking in and checking out.
Ernesto
Stayed 1 night in Apr 2024
Response from Front Desk on 17 Apr 2024
We appreciate you choosing to stay here and for taking the time to provide your feedback.We will share your comments with the team for future considerations.
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.
10/10 Excellent
Valori
16 Mar 2024
Valori
Stayed 1 night in Mar 2024
Response from Front Desk on 8 Apr 2024
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.
Good hotel, room just smelt stale. Bed was comfy and was a spacious suite overall. There’s only one staff member at the counter for check in/check out who is terribly overworked, so try to have everything prepared before getting to the counter and you’ll have a smooth transaction.
Morgan
Stayed 1 night in Mar 2024
Response from Front Desk on 15 Mar 2024
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations. We hope you will consider staying with us again, the next time you are in the Phoenix area.
The ride in the shuttle back to the airport was not good. The seat belts in the van were not working. Thought left something back at the hotel the driver drove back to the hotel. When he was driving back he spaced out and I had to alert him that the traffic was stopped. He slammed on the breaks and never apologized or recognized it happened.
Cheryl
Stayed 1 night in Feb 2024
Response from Front Desk on 28 Feb 2024
We appreciated you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.Thank you for sharing your experience with us, so that we can remind our drivers of the importance of safe driving.
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.
Apreciamos que haya elegido quedarse aquí y que se haya tomado el tiempo para brindarnos sus comentarios mientras nos esforzamos por brindar el mejor servicio y alojamiento.Esperamos que considere quedarse con nosotros nuevamente la próxima vez que esté en el área de Phoenix.
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.
We stayed here because it’s close to the PHX airport. We picked it because it has excellent reviews and we are adding to the long list of happy Hampton Inn stayers! Althiug there is an Italian restaurant which does room service. We opted to do Uber eats and order from a Vietnamese place called Viet Shack. It was great too. Definitely recommend this hotel and best part… it’s pet friendly. Our little dog loved it too!
michael
Stayed 1 night in Feb 2024
Response from Front Desk on 12 Feb 2024
We appreciated you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.
10/10 Excellent
Catherine
9 Feb 2024
Catherine
Stayed 1 night in Feb 2024
Response from Front Desk on 12 Feb 2024
We appreciated you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.
2/10 Terrible
Kahoru
6 Feb 2024
Kahoru
Stayed 2 nights in Feb 2024
Response from Front Desk on 7 Feb 2024
I am really sorry to hear that our service was not to your expectation. Our goal is not to fall short on any services as we understand each guest wants to experience exactly what Hampton has to offer.If you would like to elaborate on any issues that occurred during your stay, you may reach out to our General Manager.
My grab & go lunch, the bagel was covered in green mold
Theresa
Stayed 1 night in Jan 2024
Response from Front Desk on 6 Feb 2024
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.
We appreciated you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.
8/10 Good
Bryan
Travelled with family
4 Feb 2024
Liked: Cleanliness, staff & service, room comfort
Bryan
Stayed 1 night in Feb 2024
Response from Front Desk on 6 Feb 2024
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.
10/10 Excellent
Jeanette
Travelled with family
31 Jan 2024
Liked: Property conditions & facilities
It was close to the airport
Jeanette
Stayed 1 night in Jan 2024
Response from Front Desk on 31 Jan 2024
We appreciated you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.
We appreciated you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.
8/10 Good
Eric
28 Jan 2024
Eric
Stayed 1 night in Jan 2024
Response from Front Desk on 22 Mar 2024
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.
It was nice to have a first floor room near the door to take our dog out.
Marcella
Stayed 2 nights in Jan 2024
Response from Front Desk on 25 Jan 2024
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.
Exceptionally clean and well-thought-out room and bathroom layouts
Tyler
Stayed 1 night in Jan 2024
Response from Front Desk on 23 Jan 2024
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.
We have stayed in many Hamptons and the beds are usually comfortable. This was definitely the exception. They were very hard and firm and we had a pretty miserable night of sleep.
The breakfast was your normal offerings, and it was kept well stocked. The staff was friendly, and the airport shuttle was a bonus.
RENEE
Stayed 1 night in Jan 2024
Response from Front Desk on 20 Jan 2024
We appreciate you choosing to stay here and for taking the time to provide your feedback. We are sorry to hear that the beds were firmer than expected.We hope you will consider staying with us again, the next time you are in the Phoenix area.
Great stay, very comfortable, great breakfast and wonderful staff
Ronald
Stayed 2 nights in Jan 2024
Response from Front Desk on 20 Jan 2024
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.
10/10 Excellent
Rayetta
8 Jan 2024
Rayetta
Stayed 1 night in Jan 2024
Response from Front Desk on 20 Jan 2024
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.
Was great place to stay. But still didn't get my accidental fee returned to me.
Connie
Stayed 1 night in Dec 2023
Response from Front Desk on 29 Dec 2023
The digital hold does have to process through your financial institution for a complete release. It should not show as payment and reimbursement. If you have waited over 10 business days (may be more with the holiday schedules of banks), please provide our management team with documentation of a charge and we will research it further. It was released from our system the night of your departure.
Staff on Tuesday morning was not knowledgeable on happenings or where chase field was and or location different pricing on vending from the night shift
Leon
Stayed 2 nights in Dec 2023
Response from Front Desk on 28 Dec 2023
Thank you for taking the time to provide your feedback.We hope you will consider staying with us again, the next time you are in the Phoenix area.
We appreciated you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.
10/10 Excellent
Chyna
Travelled with family, Travelled with family and small children
It was a perfect stay. Great price, and breakfast included. Felt safe, and comfortable and they also have an airport shuttle. The employees were all very nice as well. I usually stay in Airbnbs and this was my first time in a hotel in a while too!
Chyna
Stayed 2 nights in Dec 2023
Response from Front Desk on 19 Dec 2023
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.
Great like all Hampton Inn properties. They just are in dire need of new beds and pillows.
Derrek
Stayed 2 nights in Dec 2023
Response from Front Desk on 12 Dec 2023
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.
This property is where we stay when flying out of Phx. Great location, easy in easy out.
Gale
Stayed 1 night in Nov 2023
Response from Front Desk on 5 Dec 2023
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.