Outdoor pool, pool umbrellas, pool loungers

Reviews of Embassy Suites by Hilton Phoenix Tempe

3.5 out of 5
Embassy Suites by Hilton Phoenix Tempe
4400 S Rural Rd, Tempe, AZ

Reviews

8.2

Very good

Rating 10 - Excellent. 508 out of 1000 reviews" "
Rating 8 - Good. 243 out of 1000 reviews" "
Rating 6 - Okay. 109 out of 1000 reviews" "
Rating 4 - Poor. 82 out of 1000 reviews" "
Rating 2 - Terrible. 58 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here! There free breakfast is to die for!!
Stayed 1 night in Jan 2024
Response from Customer Service on 30 Apr 2024
Nicole, it's delightful to hear that you enjoy staying at Embassy Suites Tempe! We're thrilled that our complimentary breakfast has managed to win you over. We eagerly anticipate your next visit to continue providing an exceptional experience.

4/10 Poor

NyKeyia

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service
First and foremost, the third-party app and the actual website for the hotel are two different sites that give different information upon my arrival both Adrian Jocelyn (I believe) were very rude I showed them the email confirmation that I received they would not acknowledge anything that I reserved or what’s on the third-party app. Their tone was mean and demeanor was very poor towards me when it came to the pet fee, the parking fee, none of that was advised, and the fact that I have different type of memberships and discounts, there was no compromising or accommodating any of my needs when as a customer was not my fault they just argued and was combative when I walked in my room, you could tell it was poor manage for cleanliness. It was hard to get a hold of guest services to retrieve different covers, however, the location was really close to different foods that were very tasty and good and local for other shopping sightseeing purposes
Stayed 2 nights in Apr 2024
Response from Customer Service on 28 Apr 2024
NyKeyia, we regret to read about the discrepancies you encountered during your stay. We appreciate you flagging potential issues with our reservation system, and we'll certainly look into this. We also regret any less-than-friendly interactions you experienced with our team members - we strive to ensure each guest feels appreciated and respected. Any misunderstandings related to fees and discounts should be clarified swiftly and courteously.We're also sorry to hear you had concerns regarding room cleanliness and the speed of our customer service response. Please be assured our main priority is providing a clean, comfortable environment.On a positive note, we're glad to hear that the convenient location of the hotel suited your needs. Your experience is important to us, and your feedback will be used to enhance guest experiences in the future.

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay has everything you could ask for and great location … staff are super friendly and accommodating
Stayed 5 nights in Apr 2024
Response from Customer Service on 21 Apr 2024
Elaine, it's wonderful to know that you found Embassy Suites Tempe to be an excellent place with all you could ask for, and a prime location. We are delighted that our team members provided you with top-notch service. We hope to welcome you back for another exceptional experience in the future.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the very friendly staff. Rooms were large and comfortable. Food menu was also very solid for a bar.
Stayed 1 night in Apr 2024
Response from Customer Service on 20 Apr 2024
Sean, it's wonderful to hear that you found our team members at Embassy Suites Tempe to be so friendly. We're glad that you appreciated the spacious and comfortable rooms. Your compliments on our food menu are also much appreciated. We certainly hope you'll make your way back to us for another stay.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though this property is an older one, it is maintained well and the amenities such as a full hot made to order breakfast each day, make this a treat! Happy hour coupons are distributed upon check in, but we didn’t partake.
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Apr 2024
Kelly, it's fantastic to hear that you enjoyed the well-kept charm of Embassy Suites Tempe. We appreciate your acknowledgment of the care we put into preserving our premises. It's wonderful that you relished our daily, personalized breakfast service. Next time, we hope you'll be able to enjoy the happy hour offering as well! We're already looking forward to your return visit.

6/10 Okay

Leon

The cable was very basic for the amount of money charged to stay there and they charged me money to park because I paid through Expedia which is insane.
Stayed 1 night in Apr 2024
Response from Customer Service on 10 Apr 2024
Leon, thank you for taking the time to share your feedback. It is unconventional to learn of dissatisfaction about television programming and parking charges. Understandably, these aspects are important to the overall experience. For future stays, we encourage our guests to confirm details concerning any additional charges prior to booking. Regardless, your comments are vital to us as we continually aim to enhance our services. We hope to see you again to make up for this inconclusive experience.

6/10 Okay

Anthea

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Everyone is very nice and friendly except the front desk for check in . My room had a wet carpet smell and I realized on the last day that they had cleaned the carpets but they had not dried properly . Very good breakfast , nice rooms .
Stayed 3 nights in Mar 2024
Response from Customer Service on 4 Apr 2024
Anthea, thank you for taking the time to share your recent experience. We regret to learn about the issue related to the condition of your room and assure you it's not indicative of the standard experience at our hotel. On a brighter note, it's uplifting to hear you enjoyed the breakfast and found our rooms to your liking. Rest assured, your constructive feedback has been shared with our colleagues at the front desk and they are dedicated to improving. We hope for a second chance to offer you a flawless stay.

2/10 Terrible

Bruce

Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty and not kept up.
Stayed 3 nights in Mar 2024
Response from Customer Service on 24 Mar 2024
Bruce, we're sorry to hear about your unsatisfactory stay. It is always our intent to offer comfortable and clean accommodations, and it's disappointing to hear that you experienced otherwise. Your feedback is valuable for our improvement efforts and will certainly be taken into serious consideration. We hope to have the opportunity to welcome you back for a better stay in the future.

10/10 Excellent

Ismael

Stayed 2 nights in Mar 2024
Response from Customer Service on 10 Apr 2024
Ismael, it's fantastic to hear that you had an excellent experience at Embassy Suites Tempe. We value your feedback and hope we'll have the opportunity to welcome you back again soon.

8/10 Good

Luke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast buffet, lemon trees outside were nice for afternoon tea. Beware of the little terrors in the pool at night, friendly reminder why I don't want my own little gremlins running a mock.
Stayed 1 night in Mar 2024
Response from Customer Service on 20 Mar 2024
Luke, thank you for sharing your appreciation for the delightful breakfast buffet at the Embassy Suites Tempe. We are glad you enjoyed the lemon trees for your afternoon tea as well. Regarding your experience at the pool, we appreciate the feedback and will continue to strive to ensure a peaceful atmosphere for all our guests. We hope to have the opportunity to host you again.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spacious, great breakfast, lots of amenities
Stayed 4 nights in Mar 2024
Response from Customer Service on 12 Mar 2024
Jeff, thank you for your glowing insights about your stay at Embassy Suites Tempe. We are thrilled to know you particularly appreciated our spacious rooms, enhanced breakfast selection, and ample amenities. Our focus is to make every guest experience as comfortable and convenient as possible. We'd love to welcome you back the next time your travels bring you to Tempe.

10/10 Excellent

Benjamin

Stayed 1 night in Feb 2024
Response from Customer Service on 28 Mar 2024
Benjamin, thank you so much for your positive rating. Embassy Suites Tempe strives to provide our valued guests with the best stay possible. We're pleased to see that you enjoyed your time with us, and we look forward to welcoming you back soon.

6/10 Okay

Douglas

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
4.5 star prices for 2.5 star property. Needs updated BAD, looks like all original 40 year old tile, paint, windows, curtains, and carpet. Find somewhere close for 1/2 the price.
Stayed 4 nights in Feb 2024
Response from Customer Service on 1 Mar 2024
Douglas, thank you for sharing your insights. We're sorry to hear that the décor didn't meet your expectations. We appreciate your feedback on property modernization and are always considering future improvements. Your insight on value perception is also duly noted. We assure you that our goal is to deliver a pleasant experience for all guests. Continue to share your experiences, it aids us in our constant betterment process.

10/10 Excellent

Osiris

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotels I have stayed in. 👏
Response from Customer Service on 28 Feb 2024
Osiris, it's delightful to hear that your stay at Embassy Suites Tempe ranks among your best hotel experiences! We're thrilled to receive your appreciation and look forward to welcoming you back on your next visit. Safe travels.

6/10 Okay

Amandeep

Travelled with family and small children
The room was a nice size. The overall room seemed a little dirty. The front desk person was not really helpful or there most of the night.
Stayed 1 night in Feb 2024
Response from Customer Service on 24 Feb 2024
Amandeep, thank you for your insights. It's good to hear you appreciated the spacious room. We apologize for any perceived lack of cleanliness and assure you that maintaining a doable environment is a priority for us. Sorry for any inconvenience due to the round-the-clock availability of our front desk colleagues. Your feedback will be taken into account to enhance our guests' experiences.

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay.
Stayed 3 nights in Feb 2024
Response from Customer Service on 20 Feb 2024
Sarah, it's fantastic to hear you enjoyed your experience at Embassy Suites Tempe. We aim to make each guest's stay pleasant and memorable. We simply can't wait for your next visit. Safe travels until then.

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Property was excellent except they charged $10 to park in their parking lot! That's ridiculous!!
Stayed 1 night in Feb 2024
Response from Customer Service on 23 Feb 2024
Sue, it's great to hear that you found the Embassy Suites Tempe to be excellent. Your comments regarding the parking fees have been noted. Although these fees aid in providing top-quality security and regular maintenance, we acknowledge that the cost may have been unexpected. We appreciate your feedback as it offers areas where we may enhance our guest experiences. Thank you for taking the time to share with us.

8/10 Good

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown Phoenix, ASU and the shopping districts. The breakfast was amazing with the made to order omelets!! Staff were super friendly and helpful
Stayed 3 nights in Feb 2024
Response from Customer Service on 17 Feb 2024
Lori, it's delightful to know you loved your stay at the Embassy Suites Tempe. Your kind words about our close proximity to key sights, as well as our extensive breakfast options are appreciated. It's wonderful to hear that our team did a fantastic job assisting you. We look forward to welcoming you back!

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Its a very nice place with wonderful staff. We would have given it 5 stars if we werent woken out of a deep sleep in the middle of the night with a man pounding on our door telling us he will get us. It all ended well. The police were there in less than 2 minutes. The doors open to the outside, with little to no security. That being said we'd probably stay there again.
Stayed 1 night in Feb 2024
Response from Customer Service on 13 Feb 2024
Patrick, it's great to hear that you found Embassy Suites Tempe to be a quality destination and appreciated our dedicated team members. We regret any inconvenience you faced during your stay regarding a disturbance at night. Security is of utmost priority and we are continuously working on our services to ensure a comfortable and secure stay for our guests. We're glad that the situation was resolved promptly. Your feedback is truly important and we look forward to your return.

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Staff was very welcoming
Stayed 2 nights in Feb 2024
Response from Customer Service on 6 Feb 2024
Adrian, it's fantastic to hear about your pleasant experience at Embassy Suites Tempe. We're glad to know that the check-in process was efficient and that our welcoming team members added value to your stay. We appreciate your lovely feedback and look forward to your next visit.

10/10 Excellent

Meina

Liked: Cleanliness, staff & service
Property shows its age as well as the furniture carpeting is outdated. The staff is helpful and friendly. breakfast this morning was amazing and Fred made sure that all our needs were met.
Stayed 1 night in Jan 2024
Response from Customer Service on 30 Jan 2024
Meina, it is wonderful to hear that you found our team at Embassy Suites Tempe to be attentive and welcoming. We're also delighted that you enjoyed your breakfast and had such a positive encounter with Fred. Your feedback on the decor has been noted and we appreciate your understanding that our decor embodies a certain classic charm. We can't wait to welcome you again during your next stay with us.

10/10 Excellent

Marla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary Stay
Our stay was great from check in to check out. Front desk staff was so nice and polite. And the room/bed was comfortable. Will definitely come back
Stayed 1 night in Jan 2024
Response from Customer Service on 30 Jan 2024
Marla, it's encouraging to hear that you had such a positive experience at Embassy Suites Tempe, from the warm reception of our front desk team to the comfort of our accommodations. We're thrilled you intend to return and await the opportunity to make your future stays just as pleasant.

4/10 Poor

Ardeshir

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The shower faucet didn’t work. The room was dirty and it was some jelly on the ground next to the bed. I asked for a room to not facing Al the freeway but they said they are not going to change my room.
Stayed 1 night in Jan 2024
Response from Customer Service on 26 Jan 2024
Ardeshir, it's quite disappointing to hear about your experience regarding cleanliness and issues concerning fixtures in your room. Our objective is always to provide a comfortable stay for our guests, and we're sorry this wasn't reflected in your visit. Similarly, we also strive to accommodate specific room requests as much as possible, and, regrettably, your request posed its challenges. We will certainly take your feedback on board to make appropriate improvements where needed. We appreciate your feedback and hope you'll consider giving us a second chance to improve your overall experience.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfasts. Very comfortable beds.
Stayed 1 night in Jan 2024
Response from Customer Service on 23 Jan 2024
Karen, it's fantastic to hear that you enjoyed your stay at Embassy Suites Tempe. Our flavorful breakfast offerings and plush beds are just a small part of what we aim to provide for our valued guests. We appreciate your positive feedback and hope to welcome you back for another comfortable visit soon!

8/10 Good

Mr Govind

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good and room were spacious
Stayed 1 night in Aug 2023
Response from Customer Service on 17 Jan 2024
Govind, thank you for letting us know about your stay at Embassy Suites Tempe. We're glad to hear that you found the rooms to be accommodating. We strive to provide comfortable and spacious spaces that make guests feel right at home. Looking forward to welcoming you back!

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
In and out for 1 night. Friendly staff, clean room, comfy bed and good breakfast.
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Jeff, it's wonderful to hear that your short stay at Embassy Suites Tempe was pleasing. We're thrilled that our team members' friendliness, the cleanliness of your room, the comfortable bed, and the enjoyable breakfast added to your overall experience. We appreciate you taking the time to share your feedback and we're looking forward to your next visit.

4/10 Poor

Linzie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was dirty and the freeway is right next to the hotel…it was so noisy it was hard to sleep.
Stayed 4 nights in Jan 2024
Response from Customer Service on 13 Jan 2024
Linzie, we are sorry to read about your recent experience. We understand your stay wasn't as peaceful as you would have liked and we regret that the cleanliness levels were not up to mark. Our team constantly strives for quality service and we will utilize your comments to ensure future guests have a better experience. We sincerely hope you will give us another opportunity to serve you better.

10/10 Excellent

Michael

Stayed 5 nights in Jan 2024
Response from Customer Service on 10 Jan 2024
Michael, we're thrilled to hear that your stay at the Embassy Suites Tempe met your expectations. We look forward to the opportunity to serve you again. Safe travels!

10/10 Excellent

Marshell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was really nice I enjoyed the nice staff, the great breakfast. The rooms were very clean and provided everything I needed to be comfortable. I will stay here again when I travel to Arizona!
Stayed 3 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Marshell, it's wonderful to hear you enjoyed your stay at Embassy Suites Tempe! Your commendation of our team members, satisfying breakfast, and spotless rooms certainly makes us proud. We greatly anticipate your return when your travels bring you back to Arizona. Safe travels until then!

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were wonderful, food was good, room was nice. Perfect for our 7 day stay
Stayed 7 nights in Dec 2023
Response from Customer Service on 31 Dec 2023
Christian, it's fantastic to hear you had such a positive stay at Embassy Suites Tempe! It seems our team members, the flavorful meals, and the pleasing room all contributed to your enjoyable week-long visit. Here's hoping we'll see you again soon!

4/10 Poor

Dilip

Travelled with family
Liked: Cleanliness
Disliked: Amenities
You guys of Expedia need to do a better job. During booking you showed free breakfast, free parking and free Wi-Fi network. During checking in they didn't mention anything about parking fee they showed the open parking lot but during checkout they mentioned that they will charge $10.33/night. This unacceptable, you sale offering free parking and then you allow the hotel to charge parking fee. I felt cheated. You got to be honest upfront about all the fees. Next onwards I need think whether I should do any reservations using Expedia.
Stayed 3 nights in Dec 2023
Response from Customer Service on 30 Dec 2023
Dilip, it's regrettable to hear about your experience concerning the parking fee. We understand the importance of transparency in our offerings and believe there might have been some miscommunication. We assure you our team tries to keep all details factually accurate and up-to-date. In future, please feel free to reach out to our team members during your stay for any clarifications. We hope to have a chance to provide you with a better experience next time.

8/10 Good

dongjin

Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on 16 Dec 2023
Thank you for sharing your thoughts with us, Dongjin!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Embassy Suites Tempe. Thank you and have a lovely day!

10/10 Excellent

Denice

Stayed 1 night in Dec 2023
Response from Customer Service on 16 Dec 2023
Thank you for the wonderful rating, Denice!It's fantastic you enjoyed your time at Embassy Suites Tempe so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and bed comfortable. Was close to where we needed to go. Enjoyed the breakfast and bar (nice that they offer a complimentary drink). Would stay again!
Stayed 1 night in Nov 2023
Response from Customer Service on 6 Dec 2023
Julie, it's great to hear that you found the room at Embassy Suites Tempe to be spacious and the bed comfortable. We're glad our location fit your needs and that you enjoyed our complimentary breakfast and bar offerings. A hearty thank you for choosing us for your stay and we're looking forward to welcoming you back in the future!

6/10 Okay

JULIE

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were fabulous (shout out to Jessica!) as was housekeeping. However, during our stay over Thanksgiving, a fire broke out in their laundry area at 11:30 PM causing alarms to go off and forcing all guests to leave their rooms, mostly in pajamas. Lots of confusion and misdirection which really can't be faulted but no one took charge. Then, unbeknownst to us, the main gas line was turned off as a safety precaution. For the next 2 days of our stay, there was no hot water. Again, I can't fault them for the incident itself, but there was no communication- nothing direct via email or even posted in the lobby. It was incredibly maddening to head into the shower 2 mornings after the fire only to find ice cold water. The response was simply that they were waiting for the all-clear to turn the gas on. I get it, but why didn't you tell us ?!?
Stayed 3 nights in Nov 2023
Response from Customer Service on 2 Dec 2023
Julie, we appreciate your recognition of our dedicated colleagues, particularly Jessica. However, we understand that during your stay some unexpected challenges occurred, such as the incident in our laundry room that resulted in temporary loss of hot water. We strive to communicate effectively with our guests, and we regret if you felt this was not the case during your stay. Rest assured, we are continuously working on our emergency management and communication procedures to ensure guest satisfaction and safety. We hope you'd consider giving us another chance in the future.

8/10 Good

Alexis

Stayed 2 nights in Nov 2023
Response from Customer Service on 20 Dec 2023
Alexis, it's great to see your high rating of Embassy Suites Tempe. We hope your stay with us was pleasant and we look forward to the opportunity of welcoming you back in the near future for an even better experience.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
While the dryer explosion/fire that caused the gas to be turned off was not their fault, we didn't get any notice of it until we called to check on our lack of hot water. Beyond that, while showing a bit of age, the property was well kept up and all the staff we interacted with were friendly.
Stayed 8 nights in Nov 2023
Response from Customer Service on 28 Nov 2023
David, we appreciate your understanding during an unexpected event during your stay at Embassy Suites Tempe. We agree that ensuring effective communication is essential, and we strive to improve in this area. We're however pleased to learn you recognized the dedication of our team in maintaining the property, and that our colleagues provided friendly interactions. Thanks again for your review. We hope to have the opportunity to welcome you back.

8/10 Good

Gail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food at the restaurant was very good. Staff at happy hour were very nice. Not sure why there was a charge for parking since it was not secured parking lot. 🤔
Stayed 2 nights in Nov 2023
Response from Customer Service on 29 Nov 2023
Gail, we're so glad you enjoyed the cuisine at Embassy Suites Tempe's restaurant and found our team members during happy hour so pleasing. While our parking charges do puzzle some guests, they are implemented to maintain the area around our property and ensure its accessibility and cleanliness. We hope this doesn't discourage you from visiting us again in the future. Thank you for staying with us. We look forward to having another chance to better serve you next time.

8/10 Good

Oscar

Liked: Staff & service
Muy bien
Stayed 1 night in Oct 2023
Response from Customer Service on 24 Nov 2023
¡Gracias por la excelente calificación, Óscar!Es maravilloso que podamos brindarle una experiencia placentera. Nos preocupamos por la felicidad de nuestros huéspedes, por lo que esperamos volver a recibirlo pronto en Embassy Suites Tempe. Nos gustaría compartir contigo una experiencia aún mejor pronto.

10/10 Excellent

Lauren

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our check in was fast, friendly and fun!
Stayed 1 night in Nov 2023
Response from Customer Service on 21 Nov 2023
Lauren, it's gratifying to hear that you appreciated the efficient and welcoming check-in at Embassy Suites Tempe. Our team members aim to make every interaction enjoyable, and it seems they achieved that for you. We look forward to your next stay with us.

6/10 Okay

Rosalind

Stayed 1 night in Nov 2023
Response from Customer Service on 10 Dec 2023
We appreciate you taking the time to share your feedback, Rosalind.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 Excellent

Debra

Stayed 1 night in Nov 2023
Response from Customer Service on 9 Dec 2023
Debra, it's always wonderful to see that guests have had a great stay at Embassy Suites Tempe even when they leave us just a rating. We're glad you found everything to your satisfaction and we hope we have the pleasure of welcoming you back in the near future!

10/10 Excellent

Brendon, Solon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk team and manager are awesome...keep coming back b/c of them 👍
Stayed 4 nights in Nov 2023
Response from Customer Service on 19 Nov 2023
Brendon, we appreciate your encouraging feedback about Embassy Suites Tempe! It's wonderful to hear about your positive experiences with our front desk team and manager. We value you as a repeat guest and are thrilled that our colleagues are a key factor in your decision to return. Here's to many more awesome stays!

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean, the complimentary breakfast was very good.
Stayed 3 nights in Nov 2023
Response from Customer Service on 16 Nov 2023
Christine, thank you for sharing your wonderful experience with us. We are delighted to hear that you had a clean and comfortable stay at Embassy Suites Tempe. It's particularly encouraging to know that you enjoyed our complimentary breakfast. We appreciate your feedback and eagerly await your next visit!

10/10 Excellent

SUSAN, San Diego

Stayed 1 night in Nov 2023
Response from Customer Service on 1 Dec 2023
Thanks for the outstanding rating, Susan!We're delighted your time at Embassy Suites Tempe was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

8/10 Good

Monty

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfy room, great breakfast, nice staff. Would stay there again.
Stayed 1 night in Nov 2023
Response from Customer Service on 9 Nov 2023
Monty, we're thrilled to hear that your stay at Embassy Suites Tempe met your expectations and that you found the room comfortable and clean. It's great to know our breakfast offered a delightful start to your day and our team members made a positive difference in your stay. Thank you for considering a return visit, we look forward to welcoming you back.

6/10 Okay

Humberto

Disliked: Staff & service
The bartender was extremely rude when we went to order our drinks. We were standing there for a while and asked if she can help us and she stated she will help whoever she wants. It is not ok to be treated that way. My husband just got back from military training and couldn’t even have a drink because the staff thought we weren’t worthy of it. Thank you.
Stayed 1 night in Nov 2023
Response from Customer Service on 7 Nov 2023
Humberto, it's important for all our guests to feel valued and respected during their interactions with our team members. We are sincerely sorry that your experience at the bar didn't meet this expectation. Please know that your experience is not indicative of our usual level of service. We aim to provide top-notch experiences for all our guests, including our honored military members and their families. Your feedback will be discussed with our team to prevent a recurrence. Thank you for sharing your thoughts with us.

8/10 Good

regi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on 5 Nov 2023
Thank you for the 4-star rating, Regi!It's great your time at Embassy Suites Tempe was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Customer Service on 31 Oct 2023
We're thrilled to know your stay at Embassy Suites Tempe was a pleasant experience. We truly appreciate your high rating and we hope to welcome you back soon for another memorable visit.

8/10 Good

Asia

Liked: Cleanliness, staff & service
I enjoyed my stay for the weekend it was exactly what I needed. The room was incredibly spacious and super clean upon arrival! Staff was accommodating in helping me check in early and also gave drink vouchers! Would definitely stay again for weekend stays!
Stayed 1 night in Sep 2023
Response from Customer Service on 27 Oct 2023
Asia, it's wonderful to hear that Embassy Suites Tempe met all your expectations for a relaxing weekend. We're glad you found our rooms spacious and immaculate. Also, it's great to know our team members were able to assist with your early check-in and make your stay extra special with drink vouchers. We're looking forward to welcoming you back for more weekend stays!