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Reviews of Comfort Inn I-10 West at 51st Ave

2.5 out of 5
Comfort Inn I-10 West at 51st Ave
5152 W Latham Street, Phoenix, AZ

Reviews

7.6

Good

Rating 10 - Excellent. 334 out of 1002 reviews" "
Rating 8 - Good. 328 out of 1002 reviews" "
Rating 6 - Okay. 160 out of 1002 reviews" "
Rating 4 - Poor. 89 out of 1002 reviews" "
Rating 2 - Terrible. 91 out of 1002 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Judy

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Delbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the peace and quiet.
Stayed 2 nights in May 2024

10/10 Excellent

francisco

Stayed 1 night in Apr 2024

2/10 Terrible

Nicole

Travelled with family
I never actually stayed at this hotel. I accidentally booked the wrong night and when I tried rebooking the correct night they didn’t have the same room available. I ended up booking the correct night at a different Comfort Inn. This location would not refund me my money for my mistake. I will never stay here after that!
Stayed 1 night in Apr 2024

6/10 Okay

Erik

Travelled with partner
Disliked: Amenities
Way over priced given the condition of the hotel.
Stayed 2 nights in Feb 2024

10/10 Excellent

Luz, Somerset

Stayed 2 nights in Apr 2024

8/10 Good

Douglas, Dorchester

Disliked: Staff & service, amenities, property conditions & facilities
First room bed springs were broken able to switch rooms. Neighborhood not great many homless about.
Stayed 3 nights in Apr 2024

6/10 Okay

Jose, Ontario

Travelled with family
The hotel was average but could be a bit cleaner. I felt safe in the hotel itself. However, the area is sketchy. Obvious prostitution and drug users next door.
Stayed 2 nights in Apr 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet.
Stayed 2 nights in Apr 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
too many homeless people hanging out
Stayed 1 night in Mar 2024

6/10 Okay

Iván

Travelled with family
Liked: Staff & service
Booked property as a last minute alternative. Price was not worth it for the quality of the room and overall hotel. Room curtains had stains on them, fixtures inside bathroom were loose. Furniture was scratched and scuffed. Gym equipment was nonfunctional except for treadmill. The hotel itself was clean throughout but just not worth the nightly price. Won’t be staying here again unfortunately.
Stayed 2 nights in Mar 2024

10/10 Excellent

Annie

Liked: Staff & service, amenities, property conditions & facilities
Very average hotel. Surprisingly quiet. There were some stains on the carpet that need cleaning in our room and that would make a big difference. The breakfast was good, we enjoyed the scrambled eggs and bacon. Convenient location.
Stayed 4 nights in Mar 2024

4/10 Poor

Kimberly

Disliked: Amenities, property conditions & facilities
There was no blackout curtains only sheer curtains so as soon as the sun rose your were woken up.Not able to relax the bed was hard and not comfortable. I will nevets stay at Comfort Inn ever again.No transportation to and from airport.
Stayed 2 nights in Mar 2024

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and property were very good
Stayed 1 night in Mar 2024

6/10 Okay

Wendy

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Better than the surrounding hotels, however the jacuzzi didn’t work, water damage on ceiling from probably a leak from the upstairs ac/heater is very visible, ceiling damage in bathroom ceiling also very visible like they need to fix it asap. One of the covers had pen writing from a previous customer. Breakfast until 10am was nice. I think part of the problem is that they are probably under staff. Most staff were nice and helpful. Hotel was quiet.
Stayed 2 nights in Mar 2024

10/10 Excellent

Dave, Arvada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was only OK. Waffle maker was out of service the whole week. The one thing I wanted for breakfast.
Stayed 6 nights in Mar 2024

6/10 Okay

Jic

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
My room was not cleaned in the three days I was there.
Stayed 3 nights in Mar 2024

4/10 Poor

Lawrence

Disliked: Staff & service
No rollaway beds. No extra sheets or blankets lack of extra towels. Poor staff service. Would not recommend this place
Stayed 1 night in Mar 2024

6/10 Okay

Takahito

Stayed 1 night in Mar 2024

6/10 Okay

Maria

Travelled with family
Liked: Cleanliness, staff & service
It was very noisy,there was a loud noise throughout the night that disturbed my sleep,not sure what it was but was near the microwave.people in other rooms were loud also and it was past 2 midnight.
Stayed 2 nights in Mar 2024

10/10 Excellent

Erick

Liked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

Jill, Magna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property was nice, but clearly older. We felt safe there. Room was clean and the mattress was decent. Most of the staff was nice, but the people at the front desk need some customer service training. Breakfast was disappointing and the waffle maker was broken. We would stay there again, but eat breakfast elsewhere.
Stayed 2 nights in Mar 2024

10/10 Excellent

Prabin, London

Stayed 3 nights in Mar 2024

6/10 Okay

Thomas

Travelled with group
Disliked: Amenities, property conditions & facilities
Needs updating
Stayed 1 night in Mar 2024

6/10 Okay

Jane

Stayed 2 nights in Mar 2024

2/10 Terrible

sherron

Travelled with group
Disliked: Cleanliness, property conditions & facilities
I gave the 3 🌟 because the hotel is not very clean the carpet is dirty the room mirrors don't closed and u only get 1 towel and the towels were super dingy so u get what u pay for here and the breakfast is not bad for continental breakfast but no the best the staff was nice im sure it's not their fault that the hotwl is in bad condition
Stayed 3 nights in Mar 2024

6/10 Okay

Jaime

Travelled with family, Business traveller
Liked: Staff & service
It was fine.
Stayed 2 nights in Mar 2024

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and comfortable. Family was here to attend a concert. The location was great and the accommodations were clean and comfortable. This will be an option again when I return
Stayed 1 night in Mar 2024

4/10 Poor

Mary

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were unfriendly, rude, and not available most of the time. Rarely seen at front desk, did not answer phone, and no one came to front desk when ringing the bell. Any request was questioned abd denied
Stayed 2 nights in Feb 2024

4/10 Poor

Edward

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was awful. Grimy, poor service, unkept, inconveniently located, unfriendly people, and WAY too expensive for the quality.
Stayed 3 nights in Feb 2024

4/10 Poor

arron

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The elevators are falling apart. There were a bunch of broken/loose tiles in the bathroom. The remote only worked on the TV and not the DirecTV box, so I had to change channels like it was 1975. The carpets and walls in the halls were extremely filthy. Wouldn't stay here again.
Stayed 1 night in Feb 2024

10/10 Excellent

Priscilla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay.
Stayed 2 nights in Feb 2024

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Evonne

Travelled with partner
Liked: Amenities
Close to the freeway, quiet, clean.
Stayed 1 night in Feb 2024

6/10 Okay

Russell

Stayed 1 night in Feb 2024

2/10 Terrible

Jose

Business traveller
Disliked: Staff & service, amenities
This place was horrible. It’s ranked at almost 8.0 and I don’t know how that is possible. From getting there at 4pm to 2am this place was so noisy with no staff to intervene at any point. I’m starting to think Expedia ratings are payed for or very incorrect. The cleaning staff were so loud. No elevators just some old wooden stairs that are so loud when walking up. Broken down sign. The bathroom smelled like it was mopped with old dirty water. I might start using another app than Expedia because this deserves a 3.0 rating at most. There was people fighting, playing radio and being so loud from early afternoon to early morning. I will not be booking this place again. Gross!
Stayed 1 night in Feb 2024

6/10 Okay

Natasha

Stayed 2 nights in Feb 2024

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Martha

Travelled with partner
Liked: Staff & service
The hallway in front of the room had a wierd dip and the room was missing a blackout drapes and the room had to much light coming into the room.
Stayed 1 night in Jan 2024

8/10 Good

Edwina

Liked: Cleanliness, room comfort
Reliable hotel
Spent the day driving through a torrential rain storm and was so happy to arrive at the Comfort Inn for a safe, dry, comfortable evening.
Stayed 1 night in Dec 2023

4/10 Poor

Richard

Disliked: Cleanliness, property conditions & facilities, room comfort
Look for better places than this
Homeless people everywhere. The condition of the hotel is really bad. Not a place too stay for the expensive charge.
Stayed 1 night in Jan 2024

6/10 Okay

Ruth

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Curtain missing from window
About what you'd expect for the price. The curtain was missing from the window and the front desk was unable to move me because they were full and also unable to provide a curtain, so I had to sleep with the floodlights from the parking lot shinning in my eyes all night.
Stayed 3 nights in Dec 2023

6/10 Okay

Hector

Business traveller
Liked: Cleanliness, staff & service
Cleaning and maintenance
Some USB plug-ins do not work
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always stay at Comfort Inn
Nice friendly staff. Clean and quiet. Pet friendly. Good breakfast offering
Stayed 2 nights in Dec 2023

6/10 Okay

Jonathan

Disliked: Staff & service, amenities
Room was adequate. Breakfast disappointing.
Stayed 1 night in Dec 2023

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

4/10 Poor

Fernando

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I stayed here two nights and was very dissatisfied by the condition of the hotel and room. The hotel and room were damaged throughout and not cleaned thoroughly. Also, our room was not serviced on Saturday (11/11) The only positive thing I have to share is that the staff was great and very helpful.
Stayed 2 nights in Nov 2023

4/10 Poor

betzalel

Stayed 2 nights in Nov 2023

8/10 Good

Cesar

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from MANGER on 8 Nov 2023
THANK YOU FOR YOUR FEED BACK