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Reviews of Aloft Glendale at Westgate

3 out of 5
Aloft Glendale at Westgate
6920 N 93rd Avenue, Glendale, AZ

Reviews

8.4

Very good

Rating 10 - Excellent. 328 out of 561 reviews" "
Rating 8 - Good. 103 out of 561 reviews" "
Rating 6 - Okay. 46 out of 561 reviews" "
Rating 4 - Poor. 42 out of 561 reviews" "
Rating 2 - Terrible. 42 out of 561 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Linda, Peoria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was in a great location for dining at Westgate & walking to concert at Stare Farm. Staff was friendly on check-in. We wanted to use the safe on our room & it was locked. Called the desk a few times. They couldn’t find manager then finally said someone would be up in 10-15 minutes. Nobody ever came & there was different staff at the front desk when we went down. We only had a few hours there before concert so we’re bummed to waste over an hour for someone that never came. Other than that it was great.
Stayed 1 night in May 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in May 2024

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Randy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I was in room 321, the sun came in our room at 5 am. They don’t have black out shades and no rooms to move to.
Stayed 1 night in May 2024

10/10 Excellent

Annmarie

Stayed 2 nights in May 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Parking sucks
Stayed 1 night in May 2024

2/10 Terrible

Juanita

Disliked: Cleanliness, staff & service, property conditions & facilities
The property was smelly and we could not stop sneezing and had to check out in the middle of the night.
Stayed 1 night in Apr 2024

10/10 Excellent

Ruth, Tucson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 1 night in Apr 2024

8/10 Good

juan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overall a good stay. Hotel is clean and room is very nicely decorated. My issues were.... 1. Staff is very inattentive and almost rude. 2. The mattress was very uncomfortable. 3. Not enough towels or toilet paper, as well.as.onr of my waters was half drank.
Stayed 2 nights in Apr 2024

4/10 Poor

harold

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Small, pay for parking abd only one carcharge station works
Stayed 2 nights in Apr 2024

6/10 Okay

harold

Liked: Property conditions & facilities
Disliked: Staff & service
Small, was ok. Hate that hotels are not doing overnight service. Getting towls and coffee only took 6 hours. Also hate pay for parking. Few if any travel without a vehicle. Another deceptuve way sound less expensive when looking for hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Korina

Stayed 1 night in Apr 2024

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Steven

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The lock on our door did not function properly, the TV did not work, shower had hair and dead bugs in it. They moved us to a different room that was half the size of the original. Definitely not worth the $300.00 per night.
Stayed 1 night in Mar 2024

10/10 Excellent

Edwin, Vail

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
$500 dollars a night and the volume on the tv wouldn't work. When we told the front desk, we were told it was the weekend and no maintenance people were working. Seriously?
Stayed 1 night in Mar 2024

10/10 Excellent

Samantha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely
Stayed 1 night in Mar 2024

4/10 Poor

Chelsea

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not really impressed. Room was dirty upon arrival so we had to switch rooms. No room service, microwave or iron. Bathroom/shower situation was…. interesting? Paid parking and no breakfast. It was decent but not for the price. The location however is great and lots of things you can walk to and great night atmosphere around the hotel.
Stayed 1 night in Mar 2024

2/10 Terrible

Theresa

Disliked: Staff & service, property conditions & facilities
Absolutely awful stay room wasn’t ready at midnight! Expedia staff is the worst and I will never use Expedia again!!!
Stayed 1 night in Mar 2024

10/10 Excellent

Jaden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Feb 2024

8/10 Good

Chrismer,

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for events nearby but the overwhelming scent in the lobby is offensive. If you have respiratory sensitivity don’t stay here. Instant headache and cough
Stayed 1 night in Jan 2024

10/10 Excellent

Zoe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
When we first arrived, our room was not ready. We waited 30 minutes and asked again but it was still not ready so the manager switched our rooms. When we got to the room, the window covering was broken and would not come down. The manager came to the room and tried to help but it was still broken. She eneded up switching our rooms again and that room was perfect. This is all while she was at the front alone and checking in a ton of people while running back and forth to help us. It was frustrating with the room situation but her help made it not a big deal because she never blew us off. Shes the slim woman with long light brown/reddish hair and she went above and beyond. She deserves a raise.
Stayed 1 night in Jan 2024

10/10 Excellent

Nipharat

Stayed 2 nights in Jan 2024

10/10 Excellent

Lou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was great. Very close to Westgate Entertainment District (5 mins walk). Room was very clean an very modern. Will continue to stay with ALoft in the future.
Stayed 1 night in Dec 2023

10/10 Excellent

Misti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and comfortable, great location to entertainment district
Stayed 1 night in Dec 2023

10/10 Excellent

Kristen

Liked: Cleanliness
Stayed 6 nights in Dec 2023

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great. The bed was a little too hard for me but the room was clean and lovely.
Stayed 1 night in Dec 2023

10/10 Excellent

Brandi

Stayed 1 night in Dec 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Alex

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Jeff

Business traveller
Disliked: Cleanliness, staff & service
Really had a tough check-in experience along with the five people in line with me while the person working the front desk was on the phone with their supervisor who was trying to manage the fact that the site was overbooked. One gentleman could not access his room, I could not check in due to rooms being moved and others just waited. Overall it was a poor experience and the condition of the rooms, that I assume are newly built, are already showing wear and tear. Additionally one of the two beds looked soiled. I was too tired to address it and opted for the cleaner of the two beds. I will not be staying here again.
Stayed 1 night in Dec 2023

6/10 Okay

Tracy

Liked: Staff & service
Attractive and modern exterior, functional room with coffee machine. Staff were very nice but we had many issues with the room. 1st day the toilet wasn't flushing properly, 2nd day the shower backed up due to hair build-up in the under-floor drain, 3rd day our very noisy AC unit started squealing loudly and crapped out. We had to pack everything up and change rooms. You would think a room upgrade would be in order after this many issues in this practically empty hotel but we did not get one. The location is super handy but I would not stay here again.
Stayed 5 nights in Nov 2023

6/10 Okay

Patricia

Business traveller
Not having a hair dryer or iron board in the room is a bad choice.
Stayed 4 nights in Nov 2023

8/10 Good

Keya

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The room wasn't cleaned well. The previous persons hair was still all over the bathroom floor. They didn't come in to tidy the room or provide clean towels.
Stayed 2 nights in Nov 2023

6/10 Okay

Heather

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The staff (with one expectation) were rude and treated us as if we an inconvenience. Our room did not get serviced and when I asked for coffee and towels for our room, you would have thought I was asking the man to build me a new room. While it was convenient to stay there for game, we will not be staying there in the future. I would rather pay more for a different hotel, than to be treated so poorly.
Stayed 2 nights in Oct 2023

10/10 Excellent

Aarika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities
Ehhh it's ok
The hotel was fine appearance wise, but I disliked the paid parking and the paid breakfast. The shower heads in the showers were also very cheap and did not really feel good (way too much pressure). It is in a good location though with plenty of places near it to go eat or have fun.
Stayed 1 night in Oct 2023

10/10 Excellent

Erika

Stayed 2 nights in Oct 2023

8/10 Good

Allison Nichole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s conveniently located near the Desert Diamond Arena and the Westgate Entertainment Center. Though, it’s $15 per night to pay for parking.
Stayed 1 night in Oct 2023

8/10 Good

Alejandro

Travelled with family
Liked: Cleanliness, property conditions & facilities
It's aaight but with certain nuances.
The guy at the front desk was, well, meh. Quite dry and while not rude, definitely not friendly; he was basically just doing the minimum. I was driving a Tesla and there are two great complimentary chargers out front but one was blocked by a non-EV car that apparently belonged to an employee. While this is a First-World Problem, c'mon. There are a ton of other spaces for everyone to park and allow EV's to charge overnight. Front desk didn't seem to care about this. I had never stayed in an ALoft hotel and wasn't sure what to expect. The room has a curtain separating the bathroom from the area where the beds are. So if you're going with friends who may slap you with a wet towel like in a high school locker room you may want to stay in a place that actually has a door in order to go in the bathroom. I thought this part was a little funky. Now the toilet IS in fact separate in a little nook and does have a pocket door. But if you're in the shower and the other person in the room is not your intimate partner (like your brother or your little nephew or next-door neighbor or your kid's English teacher) they can definitely sneak a peek when you're in the shower. But if you live the free lifestyle then by all means, tempt away.
Stayed 1 night in Sep 2023

4/10 Poor

Kyle

Disliked: Staff & service, room comfort
Probably won’t go back
Check in was at 3, we arrived at 4 and our room wasn’t ready. They did find another room for us though. It was directly behind the bar. They charge $15 per night to park in their parking lot. It’s not a garage or valet. It’s just like 10 spots in front of the hotel. The rooms are small and the walls are paper thin. I was woke up twice because it sounded like someone was in our room. The rug in the room had stains and was really dirty. There is one bottle of water in the room and they charge $5 for it. I think the oldest person that worked there was about 19 and they do not care about much. They have a bar in the lobby, but they were unable to make a margarita, Long Island, or a vodka cranberry. Had to settle for a coors light.
Stayed 1 night in Sep 2023

4/10 Poor

Tim

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 9/17. TV didn’t work. Was told the maintenance guy wouldn’t be in until the next day. Got moved to another room and that TV didn’t work as well. Hotel bar didn’t open until 4pm. Shower water pressure is very low. I’ve stayed here multiple times before with great experiences. I don’t know why this last time was so difficult for them. I do like the noon checkout but even the next day when the TV started working again, it had no sound.
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Stayed 1 night in Sep 2023

10/10 Excellent

Ricardo, Pacoima

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property. The rooms are nice. We will be staying here again.
Stayed 1 night in Sep 2023

10/10 Excellent

Edward F

Liked: Amenities
Allowed me to crank AC down to 62 which is great in Phoenix.
Stayed 5 nights in Sep 2023

8/10 Good

Dulce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no shower gel and the speaker and trash can was missing
Stayed 1 night in Sep 2023

8/10 Good

Veronica, Yuma

Liked: Cleanliness, property conditions & facilities
Staff not very friendly. But facility is nice.
Stayed 1 night in Sep 2023

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Walking distance to most everything.
Stayed 2 nights in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Geoffrey, flagstaff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room.
Stayed 1 night in Aug 2023