All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
i visited this location under very tough circumstances, but was greeted with such compassion and grace. I felt safe and relieved that my children had somewhere clean to sleep for a few nights. Each staff member quickly helped when I approached needing towels, the daily breakfast with the stay, etc. I booked an extra night at full price (had a discount price from expedia credits), because of how much i enjoyed the property.
It is obvious they are not worried about the upkeep at this hotel. The bathroom was awful with a sunken floor with cracked tiles all around, halfway patched up door that someone obviously punched out. The lamp shades were dirty and the floor made the kids feet black. The breakfast offered were brown bags of randomness. The beds were legit hard as ROCKS and very little sleep was got. This was not a good experience.
Maintenance was very poor. The door to 216 had to be tried 4 to 6 times before it would open. There was no cold water to be basin. The clock did not work. When the bathroom light would not work, I requested another room, 324, this was much better. When I turned on the AC, it sounded like rocks and water were rolling around in the ductwork. Too loud to sleep. There was no clock and the phone had no instructions about calling the desk. While the staff was friendly and helpful, they had little interest in getting the issues fixed.
Disappointed that no breakfast buffet was available/
Patrick
Stayed 1 night in Mar 2024
4/10 Poor
Ruth
24 Mar 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Entry & front desk area appeared neglected, banged up and dirty floor. Laundry room had broken machines & messy. Bath water never got hot, only Luke warm, faucet handle slid off. Ceiling vent/filter was about to come down, suite area table was about to topple over, counter top near microwave was coming apart (total germ trap!). Older facilities are fine, but this was neglected.
The curtains were ripped, the lampshades bashed in, leaks in the bathrooms, no clean towels for an 8 day stay for 2 people, the lock was terrible and the door handle loose; this made the key card VERY DIFFICULT. We will NEVER be back. The staff was very friendly.
Tiffany
Stayed 8 nights in Mar 2024
2/10 Terrible
Nancy
15 Mar 2024
Disliked: Property conditions & facilities
The bathroom door had been punched through. Not refurbished for years. Door handles broken, floor around toilet sinking, door on microwave damaged, carpet was in good condition, the tile was cracked, the tub had chunks out of it, the sink was very cracked, hairdryer would only work for a couple minutes and then you had to let cool off, bathroom broken, etc.
Customer service was great. Only issue i had was the bedding was dirty/ stained. Looked like old blood. It looked like our room wasn't even cleaned, the coffee maker had mold from a old coffee filter that wasn't taken out. The fridge stunk so bad because their was old water left in it.
Monique
Stayed 1 night in Mar 2024
6/10 Okay
Lee
Travelled with partner
2 Mar 2024
Liked: Cleanliness, staff & service, amenities
Older building that needs to be updated with flooring, carpet, etc. Also - area seems a little unsafe.
The hotel room has falling curtains, broken and bent lamp shades, stained towels, toilet was not secure, and the entire hotel isn't taken care of at all. You can hear others conversations until 2am. Trains come by every 15 minutes. Hallways missing lights, very dark and smell. We left early due to the the condition of the hotel and the noise from other rooms. One staff member was very kind.
Kimberly
Stayed 3 nights in Feb 2024
4/10 Poor
Cynthia
28 Feb 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms very outdated.
Cynthia
Stayed 1 night in Feb 2024
6/10 Okay
Cara
Travelled with partner
28 Feb 2024
Disliked: Amenities
A very worn property and not well staffed.
Waited about 10 to 15 minutes for someone to get at desk to check us in.
The "free" breakfast consisted of a fruit, yogurt, muffin and a snack bar. Normally breakfast means a hot breakfast--very disappointing. The safe was locked when we arrived and it took them a whole day to figure out how to unlock it. The toliet plugged up and the guy brought the plunger and asked me if I wanted to use it--umm, NO. He did clear it. When we checked out, I asked for the final bill to be emailed--it never came. The whole property needs a full remodeling and upgrade. For $200 a night, we expected better. Will not stay there again.
Melvin
Stayed 4 nights in Feb 2024
6/10 Okay
Verified traveller
21 Feb 2024
the room was ok, needs new cover on headboards. breakfast, sack bag was a joke, have stayed in other hotels around area and have a breakfast room to enjoy a casual continental breakfast. Days Inn needs to open up breakfast room. door on west side of building didn't lock. for the amount of money and 6 days staying there, expecting some improvements stated above. sad that these wont be followed up, might try next year in staying here.
Room had bad odor like cigar. Outlets did not work and carpet was dirty. Breakfast was not provided. Unsafe area and not family friendly at all. Many people walking around the hotel and vehicle area. Decided to leave after the 1st night.
Note: The gentleman at the front desk was friendly and kind.
LETICIA S
Stayed 2 nights in Feb 2024
4/10 Poor
Ric
Travelled with family
14 Feb 2024
Disliked: Cleanliness, amenities
We stay predominantly at wyndom hotels but this days in by wyndom in surprise was lousy. The breakfast was a brown bag, the tub had no plug, the people around the hotel parking lot wasn't the best. And the price, almost $200.00 for the night. We will not be staying at wyndom in Surprise again.