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Reviews of HM Grand Central Hotel

4 out of 5
HM Grand Central Hotel
#42, Street 208, Village II, Sangkat Boeung Reang, Khan Daun Penh, Phnom Penh

Reviews

8.4

Very good

Rating 10 - Excellent. 55 out of 120 reviews" "
Rating 8 - Good. 44 out of 120 reviews" "
Rating 6 - Okay. 12 out of 120 reviews" "
Rating 4 - Poor. 4 out of 120 reviews" "
Rating 2 - Terrible. 5 out of 120 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a good area, a short tuk tuk ride away from the key points in Phnom Pehn.
Stayed 2 nights in Mar 2024
Response from HENG PIDOR (Ms.) on 3 May 2024
Dear Valued Guest, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel services as your accommodation during your trip to Phnom Penh and your spending your valuable time sharing your experience with us. We’re glad to hear that you are satisfied with our hospitality services. If you need any further information or assistance, please do not hesitate to contact us. Best Regards, HENG PIDOR (Ms.)Asst. General Manager

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities
In general, the facilities are reasonable and room are clean. However, hotel not flexible for even extension of 0.5 hr on check out time and staff seem to constantly change her position. This is the only hotel that I ever encountered such strict restriction
Stayed 2 nights in Dec 2023
Response from Pidor HENG (Ms.) on 12 Jan 2024
Dear Sir/Madam, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel services as your accommodation during your trip to Phnom Penh and your spending your valuable time sharing your experience with us. We’re glad to hear that you are satisfied with our hospitality services. By the way, we will improve our weaknesses to keep fulfilling the guest’s needs. Best Regards, HENG PIDOR (Ms.)Asst. General Manager

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Front Office Team on 19 Oct 2023
Dear Sir/Madam, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review. We do hope next trip, you will choose our hotel property for your stay. We're looking forward to welcoming you.

6/10 Okay

Kevin P.

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Front Office Team on 19 Oct 2023
Dear Sir/Madam, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review. We do hope next trip, you will choose our hotel property for your stay. We're looking forward to welcoming you.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for money. Room was spacious and clean. Staff were excellent. Area was safe and quiet. Nice pool area and gym was spacious but needed some maintenance and a/C. Many steps up to hotel front door could be an issue for some people. It's walkable to the markets and royal palace but only a cheap tuktuk ride otherwise. I highly recommend this hotel. I would have no hesitation to return here.
Stayed 1 night in Aug 2023
Response from Front Office Team on 29 Sept 2023
Dear Sir/Madam, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. We really thank you so much for staying with us and taking the time to review. when check-out you also went to check room by yourself and you also did not see your pair of slippers. Best Regards, Front Office Team

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for money hotel in convenient location. Walkable to the royal palace and the shopping markets. Nice spacious room with all the amenities in great order. Nice pool area. Great friendly helpful staff. I would have no hesitation in returning to this hotel.
Stayed 2 nights in Aug 2023
Response from Front Office Team on 29 Sept 2023
Dear Sir/Madam, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. We really thank you so much for staying with us and taking the time to review. when check-out you also went to check room by yourself and you also did not see your pair of slippers. Best Regards, Front Office Team

6/10 Okay

Kevin

Travelled with family
Liked: Cleanliness, staff & service
Everything was fine. There was nothing particularly special or extraordinary about the property. I was a little upset that after a stay of 13 or 14 nights in this hotel they refused to allow my wife to check out 30 minutes late the morning following my departure. Their breakfast buffet was average and I thought it was a little overpriced. Nice restaurants in the area charge less and have a much better selection.
Stayed 13 nights in Aug 2023

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, with nice pool. Roms clean and comfy. Close to most places.
Stayed 3 nights in Jun 2023
Response from Pidor HENG (Ms.) on 3 Jul 2023
Dear Sir/Madam, Greeting from HM Grand Central Hotel! Thank you for choosing our hotel services as your accommodation during your trip to Phnom Penh and your spending your valuable time sharing your experience with us. We’re glad to hear that you satisfy with our hospitality services. By the way, we will improve our weaknesses to keep fulfilling the guest’s needs. If you need any further information or assistance, please do not hesitate to contact us. Best Regards, HENG PIDOR (Ms.)Asst. General Manager

10/10 Excellent

Mengkheang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Pidor HENG (Ms.) on 3 Jul 2023
Dear Sir/Madam, Greeting from HM Grand Central Hotel! Thank you for choosing our hotel services as your accommodation during your trip to Phnom Penh and your spending your valuable time sharing your experience with us. We’re glad to hear that you satisfy with our hospitality services. By the way, we will improve our weaknesses to keep fulfilling the guest’s needs. If you need any further information or assistance, please do not hesitate to contact us. Best Regards, HENG PIDOR (Ms.)Asst. General Manager

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, good staff. Not far from riverside. Have stayed there twice.
Stayed 3 nights in Jun 2023
Response from Pidor HENG (Ms.) on 3 Jul 2023
Dear Sir/Madam, Greeting from HM Grand Central Hotel! Thank you for choosing our hotel services as your accommodation during your trip to Phnom Penh and your spending your valuable time sharing your experience with us. We’re glad to hear that you satisfy with our hospitality services. By the way, we will improve our weaknesses to keep fulfilling the guest’s needs. If you need any further information or assistance, please do not hesitate to contact us. Best Regards, HENG PIDOR (Ms.)Asst. General Manager

10/10 Excellent

Tonu

Stayed 4 nights in Jun 2023
Response from Pidor HENG (Ms.) on 3 Jul 2023
Dear Sir/Madam, Greeting from HM Grand Central Hotel! Thank you for choosing our hotel services as your accommodation during your trip to Phnom Penh and your spending your valuable time sharing your experience with us. We’re glad to hear that you satisfy with our hospitality services. By the way, we will improve our weaknesses to keep fulfilling the guest’s needs. If you need any further information or assistance, please do not hesitate to contact us. Best Regards, HENG PIDOR (Ms.)Asst. General Manager

4/10 Poor

john

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The Wi-Fi didn’t work during the entire stay. Bathroom flooded because shower drain didn’t work very well. They sure said that breakfast buffet started at 6:30 and when I got there at 6:30 there was virtually no food and what was there was cold. the van they arranged for me to go to see siem reap was jampacked with very disappointing seats, and barely any air conditioning at all. I canceled the return trip and took the M bus.
Response from Pidor HENG (Ms.) on 3 Jun 2023
Dear Sir/Madam, Greeting from HM Grand Central Hotel! Thank you for choosing our hotel services as your accommodation during your trip to Phnom Penh and your spending your valuable time sharing your experience with us. Regarding your review, it wasn’t true that the breakfast start at 6:30 AM even though the online notification or verbally informed by our receptionist upon check-in. Furthermore, the transportation to Siem Reap wasn’t our hotel's benefit. Our Staff always inform the guest that we could arrange it for you by your selection. There are many choices for the transportation company to Siem Reap but you chose that company by yourself. We just called and informed them that you have a free pick-up service. If you need any further information or assistance, please do not hesitate to contact us. Best Regards, HENG PIDOR (Ms.)Asst. General Manager

2/10 Terrible

Lewis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No safe, no WiFi, ID must be held in reception
I stay in hotel more than 6 months of the year. I’ve been to thousands of hotels. I rarely leave reviews but felt compelled due to the poor experience I had Firstly, upon check in the hotel had faulty WiFi, no connection at all, and it would be that way for my entire 5 day stay - crucial issue for most people but luckily I had a mobile hotspot connection The second issue is I brought a guest one of the days - the hotel make your guests deposit their ID/passport - a scan and signature from me the room holder, is not enough, they’ll force you to leave physical ID in reception until you leave - this is a ridiculous policy holding guests ID for ransom The third issue is the safety deposit box is faulty, it has limescale within the battery unit. Which means sometimes it randomly powers off and you cannot get your belongings. Despite leaving a cash deposit on check in, you cannot bill breakfast to your room. You have to bring physical cash every morning to have breakfast. One of the days the safe was faulty and my money and wallet was locked inside the safe. I went to breakfast and explained the issue to them and they refused to let me bill breakfast to my room or pay by Apple Pay This hotel has bad service - all of the staff are rude, I know it’s a cheap hotel but kindness and good service costs nothing If you need WiFi, or a safe in your room, or you don’t want to surrender your guests ID as collateral (despite then having card and prepaid deposit) then avoid
Stayed 5 nights in May 2023
Response from Pidor HENG (Ms.) on 3 Jun 2023
Dear Sir/Madam, Greeting from HM Grand Central Hotel! Thank you for choosing our hotel services as your accommodation during your trip to Phnom Penh. It seems like you have had bad experiences with us. Let me reply to your complaint below: 1.The wifi was cut off from the main server. 9000 users throughout the whole country suffered not only from our hotel. We did announce this inconvenience caused and offer compensation. 2.Your guest didn’t register with you upon check-in, that’s why we didn’t let her in without her original identity card deposited at the front desk and returned to her when she left ( only if you agree that she could leave). This policy is made to protect you. 3.The safe deposit use battery and it could be out of battery as normal. You just inform the receptionist and they will change the battery for you. It wasn’t a big deal to be a complaint at all. 4.We run this business for years, we have a lot of return guests because of our protective policies, staff, and services. The guest feedbacks are extremely valuable for our improvement but not yours. Maybe, we’re not the hotel service that you’ve been looking for. We will never change our extra guest joiner policy. Therefore, please kindly find another hotel that they don’t strike about the guest’s safety for your upcoming trip to Phnom Penh. Have a good day! Best Regards, HENG PIDOR (Ms.)Asst. General Manager

10/10 Excellent

Thon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love it a lot cuz they are good people!!
Stayed 17 nights in May 2023
Response from Pidor HENG (Ms.) on 3 Jun 2023
Dear Sir/Madam, Greeting from HM Grand Central Hotel! Thank you for choosing our hotel services as your accommodation during your trip to Phnom Penh and your spending your valuable time sharing your experience with us. We’re glad to hear that you satisfy with our hospitality services. By the way, we will improve our weaknesses to keep fulfilling the guest’s needs. If you need any further information or assistance, please do not hesitate to contact us. Best Regards, HENG PIDOR (Ms.)Asst. General Manager

10/10 Excellent

peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to most places. Excellent staff, keen to help. Transport always available
Stayed 21 nights in Mar 2023
Response from Pidor HENG (Ms.) on 3 Jun 2023
Dear Sir/Madam, Greeting from HM Grand Central Hotel! Thank you for choosing our hotel services as your accommodation during your trip to Phnom Penh and your spending your valuable time sharing your experience with us. We’re glad to hear that you satisfy with our hospitality services. By the way, we will improve our weaknesses to keep fulfilling the guest’s needs. If you need any further information or assistance, please do not hesitate to contact us. Best Regards, HENG PIDOR (Ms.)Asst. General Manager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Pidor HENG (Ms.) on 3 Jun 2023
Dear Sir/Madam, Greeting from HM Grand Central Hotel! Thank you for choosing our hotel services as your accommodation during your trip to Phnom Penh and your spending your valuable time sharing your experience with us. We’re glad to hear that you satisfy with our hospitality services. By the way, we will improve our weaknesses to keep fulfilling the guest’s needs. If you need any further information or assistance, please do not hesitate to contact us. Best Regards, HENG PIDOR (Ms.)Asst. General Manager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Great breakfast. Many useful amenities
Stayed 2 nights in Apr 2023
Response from Pidor HENG (Ms.) on 3 Jun 2023
Dear Sir/Madam, Greeting from HM Grand Central Hotel! Thank you for choosing our hotel services as your accommodation during your trip to Phnom Penh and your spending your valuable time sharing your experience with us. We’re glad to hear that you satisfy with our hospitality services. By the way, we will improve our weaknesses to keep fulfilling the guest’s needs. If you need any further information or assistance, please do not hesitate to contact us. Best Regards, HENG PIDOR (Ms.)Asst. General Manager

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good city hotel.
Good city hotel. Short tuk tuk ride from royal palace end river. Ideal for a short stay.
Stayed 3 nights in Mar 2023
Response from Front Office Team on 12 Apr 2023
Dear Roger, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review. We do hope next trip, you will choose our hotel property for your stay. We're looking forward to welcoming you.

10/10 Excellent

Douglas, Ballston Spa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay. The staff is excellent, the pool is nice and the area is very walkable.
Stayed 12 nights in Feb 2023
Response from Front Office Team on 12 Apr 2023
Dear Douglas, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review. We do hope next trip, you will choose our hotel property for your stay. We're looking forward to welcoming you.

4/10 Poor

julian

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Service way below standard
This was the fourth time staying here as each of the previous stays were good. However this will be the last time we stay there due to unsatisfactory service. In particular, the nightshift male front desk cover. He was particularly rude to my partner. He asked her for ID which was unwarranted, knowing full well I did not understand what he was questioning about. He was clearly not asking other guests the same. On a second occasion he was reluctant to say the least, to help with a problem with our keycard to the room. He claimed it was expired even though he had just watched me use it to gain lift access. In addition many, but not all, of the staff seemed uninterested in helping out with simple requests. This was disappointing as on previous visits that was not the case.
Stayed 6 nights in Feb 2023
Response from Pidor HENG (Ms.) on 21 Feb 2023
Dear Julian, Thank you for choosing our hotel as your accommodation during your trip to Phnom Penh and spending your valuable time reviewing us. Please be informed again that EVERY second guest who is not check-in at the same time as the main guest must be required his/her ID/Passport at the reception desk. This procedure is required by the Immigration Department to secure the guest's safety. If you choose to stay in a standard hotel in Phnom Penh, they will do the same way. Only some low-standard hotels or guest houses, they won't care about it. Should you need any further information or assistant, please do not hesitate to contact us.

10/10 Excellent

Savong

Liked: Cleanliness, staff & service, amenities
I loved it
Stayed 4 nights in Feb 2023
Response from Front Office Team on 20 Feb 2023
Dear Savong, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review. We do hope next trip, you will choose our hotel property for your stay. We're looking forward to welcoming you.

8/10 Good

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice pool area with sun and shade. However mainly for sunbathers. Why not add a few umbrellas for those guests that cannot lie in the sun. Area around the hotel lacks restaurants
Stayed 4 nights in Feb 2023
Response from Front Office Team on 20 Feb 2023
Dear Anne, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review. We do hope next trip, you will choose our hotel property for your stay. We're looking forward to welcoming you.

10/10 Excellent

Rhett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff convenient location
Response from Front Office Team on 29 Jan 2023
Dear Rhett, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review. We do hope next trip, you will choose our hotel property for your stay. We're looking forward to welcoming you.

8/10 Good

ADRIAN WILLIAM FRANK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All round great hotel cant fault it only snag seemed to be the swimming pool with limited sun which cast a shadow on the pool very cold but apart from that very happy 😊
Stayed 21 nights in Dec 2022
Response from Front Office Team on 20 Feb 2023
Dear ADRIAN WILLIAM FRANK, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review. We do hope next trip, you will choose our hotel property for your stay. We're looking forward to welcoming you.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooftop lounge
Convenient location, good selection at breakfast and they changed up the menu each day. Really friendly and helpful staff. Rooftop lounge was very convenient, we ate there nearly every night. Gym had a ping pong table, great space to relax or workout. The spa/steam room combo was the best.
Stayed 5 nights in Jan 2023
Response from Front Office Team on 22 Feb 2023
Dear Elizabeth, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review. We do hope next trip, you will choose our hotel property for your stay. We're looking forward to welcoming you.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Response from Front Office Team on 22 Feb 2023
Dear Michael, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review. We do hope next trip, you will choose our hotel property for your stay. We're looking forward to welcoming you.

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and friendly. Fantastic hotel in a great area!

10/10 Excellent

Kathryn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice place to stay. It was modern and clean. We were able to park underneath even though they have like 3 spots. Close to restaurants. Good value for your money.
Stayed 3 nights in Dec 2022

10/10 Excellent

Soe

Stayed 4 nights in Dec 2022
Response from HENG PIDOR (Ms.) on 21 Nov 2023
Dear Sir/Madam, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel services as your accommodation during your trip to Phnom Penh and your spending your valuable time sharing your experience with us. We’re glad to hear that you are satisfied with our hospitality services. By the way, we will improve our weaknesses to keep fulfilling the guest’s needs. If you need any further information or assistance, please do not hesitate to contact us. Best Regards, HENG PIDOR (Ms.)Asst. General Manager

8/10 Good

Theary

8/10 Good

kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility, well located good value for money
Response from Front Office Team on 20 Dec 2022
Dear Kenneth, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review. We do hope next trip, you will choose our hotel property for your stay. We're looking forward to welcoming you.

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was refreshing after a day out. Hot tubs were private and good, except they close early at 8pm. Good gym, ping pong and lots of games available for families or unwinding with a drink from their pool and sky lounge. Staff was exceptional and ready to assist. It is not near a busy restaurant area, but there is a Super Market one minute away for snacks, drinks, fruit and food.
Response from Front Office Team on 20 Dec 2022
Dear Charles, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review. We do hope next trip, you will choose our hotel property for your stay. We're looking forward to welcoming you.

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay there again!
The hotel was really nice and well worth the price. My room was really nice and the rain shower was amazing, I loved the water pressure.
Stayed 2 nights in Oct 2022
Response from Front Office Team on 20 Dec 2022
Dear Brendan, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review. We do hope next trip, you will choose our hotel property for your stay. We're looking forward to welcoming you.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location,staff couldn’t do enough for you, breakfast brilliant,pool,room and hotel spot on 👍👍
Stayed 3 nights in Sep 2022
Response from Front Office Team on 18 Oct 2022
Dear David, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review. We do hope next trip, you will choose our hotel property for your stay. We're looking forward to welcoming you.

8/10 Good

Tirupathaiah

Stayed 1 night in Aug 2022
Response from Front Office Team on 18 Oct 2022
Dear Tirupathaiad, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review. We do hope next trip, you will choose our hotel property for your stay. We're looking forward to welcoming you.

4/10 Poor

Lloyd, Auckland

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The front desk staff/ladies were excellent. The entry steps are steep, 3 metres, and dangerous. The night duty manager was very rude, when he was awake. The management lied to me about a refund they said they had paid which they did not.
Stayed 10 nights in Sep 2022
Response from Front Office Team on 18 Oct 2022
Dear Lloyd, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review. we refund for you the management did not lie we refund the process by Expedia

6/10 Okay

Colin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Bulding works underway. Staff had poor English. Corridors were taty and old.
Stayed 3 nights in Sep 2022
Response from Front Office Team on 18 Oct 2022
Dear Colin, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was exactly as advertised. It was clean, the beds were great. The rooftop pool was lovely, especially in heavy rain. Staff were very friendly
Stayed 3 nights in Sep 2022
Response from Front Office Team on 18 Oct 2022
Dear James, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review. We do hope next trip, you will choose our hotel property for your stay. We're looking forward to welcoming you.

2/10 Terrible

Tirupathaiah

Stayed 2 nights in Aug 2022
Response from Front Office Team on 9 Sept 2022
Dear Trupathaiah, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review. Best Regards, Front Office Team

8/10 Good

Chandrashekhar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scope for improvement
Getting in to hotel lobby one has to climb too many steps. Reception could have been more courteous. Did not like bath room design. Hotel location is good, clean rooms
Stayed 3 nights in Aug 2022
Response from Front Office Team on 9 Sept 2022
Dear Chandrashekhar, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review. We do hope next trip, you will choose our hotel property for your stay. We're looking forward to welcoming you. Best Regards, Front Office Team

8/10 Good

Jason

Business traveller
Hopefully better education for hotel staff
Overall my stay was good except for the fact one of the checkin girls was not able to identify us currency. Saying she never saw a 10 bill from usa and would not accept it. Unfortunately my experience of cambodia people is they are not educated much so you have to be patient with these people
Stayed 5 nights in Aug 2022
Response from Front Office Team on 18 Oct 2022
Dear Jason, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review. your 10Bill may be sine 2000 so in Cambodia, we do not use it anymore so we can not exchange it for you one more thing you lied that you got this money for a Hotel exchange then we did not exchange10bill not educated much.

6/10 Okay

Sandy

Travelled with family
Overall good
Stayed 1 night in Aug 2022
Response from Front Office Team on 9 Sept 2022
Dear Sandy, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review. We do hope next trip, you will choose our hotel property for your stay. We're looking forward to welcoming you. Best Regards, Front Office Team

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice hotel. The rooms are clean and the bed is comfortable. There is also a gym and rooftop bar with good views of the city.
Stayed 1 night in Jul 2022
Response from Front Office Team on 9 Sept 2022
Dear Brian, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review. We do hope next trip, you will choose our hotel property for your stay. We're looking forward to welcoming you.Best Regards, Front Office Team

8/10 Good

Whitney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and rooms were beautiful. The rooftop bar was nice. The staff was for the most part accommodating and helpful. The location is close to popular places and tuk tuks are available 24 hours.
Stayed 1 night in Jul 2022
Response from Front Office Team on 9 Sept 2022
Dear Whitney, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review. We do hope next trip, you will choose our hotel property for your stay. We're looking forward to welcoming you. Best Regards, Front Office Team

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location.
Stayed 1 night in Jun 2022

10/10 Excellent

Soheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Rooms well maintained and quite comfortable. Street the hotel on is not the best, but those conditions outside the hotel’s control.
Stayed 7 nights in Jun 2022

8/10 Good

Soheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Front Office Team on 15 Jun 2022
Dear Soheng, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review. We do hope next trip, you will choose our hotel property for your stay. We're looking forward to welcoming you. Best Regards, Front Office Team

8/10 Good

peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service especially catering were excellent. Hotel tuk-tuks were always available. Restaurant food was very good but a very limited menu. Sky deck was unavailable due to renovations
Stayed 7 nights in Jun 2022
Response from Front Office Team on 15 Jun 2022
Dear Mr. Peter, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review. We do hope next trip, you will choose our hotel property for your stay. We're looking forward to welcoming you. Best Regards, Front Office Team

8/10 Good

SAM ANG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prices and there’s nothing that I don’t like about it
Stayed 1 night in May 2022
Response from Front Office Team on 15 Jun 2022
Dear SAM ANG, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review. We do hope next trip, you will choose our hotel property for your stay. We're looking forward to welcoming you. Best Regards, Front Office Team