2/10 Teruk
Michelle
5 Mac 2026
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I arrived early, around 1pm, to beat the storm, but 3pm check in was strictly enforced. So I had a little time in the lobby to observe and overhear many things:
▪︎ Issues with housekeeping, people asking for clean towels etc. You can't call the desk from the room...there's a phone, but it's purely decoration - no service.
▪︎ A few complaints from guests because their card wouldn't open their door. Front desk said the card was demagnetized and they fixed it, though i didn ask for ID at all before doing so. That's scary.
▪︎ A guest came down to say that when she went to her room, someone was already in there
▪︎ Employee, guessing housekeeping alerted the front desk that they tried to enter a room, had to force the door open. The male guest was snoring and the female guest they literally said they weren't sure if she was alive. Not sure how that shook out. No cops or ambulances arrived. So I'm assuming she was sleeping.
▪︎ I was approached by a guest asking if I "knew Angel". I said no, they kept on walking to another part of the lobby. He was carrying a jacket and half empty bottle of wine. The front desk woman came over to find what he asked me. And then addressed him. He eventually left. But came back and sat in the lobby for a bit and left again.
▪︎ Someone TRIED TO ENTER MY ROOM!!! Thankfully I had the emergency flap lock engaged or they would have been in. I yelled at the door that they have the wrong room they just kept yelling to open the door.
More but out of roOM
Michelle
Menginap 1 malam pada Feb 2026
