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Reviews of Candlewood Suites Bensalem - Philadelphia Area, an IHG Hotel

2.5 out of 5
Candlewood Suites Bensalem - Philadelphia Area, an IHG Hotel
3908 Old Street Road, Bensalem, PA

Reviews

8.6

Excellent

Rating 10 - Excellent. 486 out of 817 reviews" "
Rating 8 - Good. 202 out of 817 reviews" "
Rating 6 - Okay. 48 out of 817 reviews" "
Rating 4 - Poor. 28 out of 817 reviews" "
Rating 2 - Terrible. 53 out of 817 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Michela

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was rude and the room was dirty and mold was growing in the coffee pot
Stayed 4 nights in May 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful
Stayed 3 nights in May 2024

8/10 Good

robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff very pleasant. Room noise (running water?) a distraction. Air in room very dry. Overall a decent place to stay.
Stayed 1 night in Apr 2024

2/10 Terrible

vikram

Stayed 1 night in Apr 2024

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about the hotel and staff which was very friendly.
Stayed 1 night in Mar 2024

10/10 Excellent

Jamar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our front desk host John was super nice and helpful. He shared all the info we needed for our stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Pauline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was convenient to find and was greeted with a nice Good Evening and how can I help you.. The room was very clean and beds where comfortable. Nice to have a hot shower in the morning. I would recommend this place to anyone.
Stayed 1 night in Mar 2024

2/10 Terrible

Mauricio

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a really bad experience, don’t use this hotel any more in my life, poor customer service.

10/10 Excellent

Sylvia, Coatesville

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time I come there I have a great experience.
Stayed 1 night in Mar 2024

10/10 Excellent

Mikheil

Stayed 1 night in Mar 2024

10/10 Excellent

Azimjon

Stayed 2 nights in Mar 2024

8/10 Good

Moses B.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish i would've known about security deposit off 100 dollars credit card or $250 cash. After u pay for ur stay
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2024

10/10 Excellent

Linda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Hafez, Dearborn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Is good holts but need the floor it smell bad
Stayed 1 night in Feb 2024

6/10 Okay

Madison

Liked: Staff & service
Room was okay, not the most clean. Entrance not convenient from the main road.
Stayed 1 night in Feb 2024

10/10 Excellent

sasha

Travelled with group
Liked: Amenities
Very clean, fast check in
Stayed 1 night in Feb 2024

10/10 Excellent

Tiffany

Great!
Stayed 2 nights in Feb 2024

8/10 Good

Jennifer

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice hotel for the money.
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
The only thing we did not care for at this hotel was the very small coffee pot in the room. The room had a full size refrigerator and even an ice maker, a regular toaster, microwave and dishwasher that were all great. It is a very small issue I know but having to go down to the lobby to be able to have 2 cups of coffee together is important to us. However I would definitely recommend this hotel.
Stayed 7 nights in Jan 2024

8/10 Good

Ezequiel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and quiet and clean
Stayed 1 night in Jan 2024

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 1 night in Jan 2024

10/10 Excellent

Theodys

Travelled with partner
Liked: Staff & service, amenities
I really like the conditions and setup of the suite. I didn’t like the fact that the parking lot was not plowed during the snow storm during my stay
Stayed 1 night in Jan 2024

10/10 Excellent

Madje

Stayed 1 night in Jan 2024

10/10 Excellent

Pat

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Rosny

Stayed 1 night in Jan 2024

10/10 Excellent

Kathleen

Stayed 1 night in Jan 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Very comfortable room with full kitchen for a great price. Property is a little older and has been updated but bathroom could use a little more refurbishment. Would stay there again
Stayed 1 night in Jan 2024

2/10 Terrible

Timothy

Stayed 1 night in Jan 2024

10/10 Excellent

THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 1 night in Jan 2024

10/10 Excellent

Denis

Stayed 1 night in Jan 2024

10/10 Excellent

Wei

Stayed 3 nights in Dec 2023

2/10 Terrible

Evelyn

Stayed 1 night in Dec 2023

8/10 Good

Nikia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Cynthia

Stayed 1 night in Dec 2023

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice visit. My only comment was the heating unit going on and off all night. Not sure if it needs to be looked at. Was set on auto.
Stayed 1 night in Dec 2023

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

anthony

Stayed 1 night in Dec 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

REYNALDO

Travelled with family
Liked: Cleanliness, staff & service, room comfort
I have a bad experience staying your hotel. Someone call at 5:30am in our room trying to scam about to give discount in our stay. Asking bank information account and socio number. Suddenly I hang up the phone and it’s a scam. I think it’s only in the house and I went down the lobby and asking the front desk. Just be careful for all the guests in that hotel calling the extension and trying to scam the people he called.
Stayed 1 night in Dec 2023

10/10 Excellent

Raquel, Spring Hill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Need to remodel the bathroom , it run down and have other guest near door to keep it down after 9 pm
Stayed 1 night in Dec 2023

10/10 Excellent

Maudey

Disliked: Staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Rani

Stayed 2 nights in Dec 2023

10/10 Excellent

Kyneisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Jessica

Travelled with partner
Disliked: Cleanliness
It was stated that there would be quiet hours starting at 10 pm, but the room above mine had loud arguing and what seemed to be a storage room rolling cleaning supply hand carts all night until 4 or 5 AM. It was IMPOSSIBLE to sleep soundly. I felt totally unsafe with the violent arguing and what seemed to be a woman screaming. The front desk was called and asked to address the noise, to which it did not end. A refund was asked for but no manager was there to complete one.
Stayed 1 night in Dec 2023