Exterior

Reviews of Sonesta Philadelphia Rittenhouse Square

4 out of 5
Sonesta Philadelphia Rittenhouse Square
1800 Market St, Philadelphia, PA

Reviews

8.4

Very good

Rating 10 - Excellent. 792 out of 1468 reviews" "
Rating 8 - Good. 376 out of 1468 reviews" "
Rating 6 - Okay. 155 out of 1468 reviews" "
Rating 4 - Poor. 81 out of 1468 reviews" "
Rating 2 - Terrible. 64 out of 1468 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Melissa, Chelsea

Stayed 2 nights in Mar 2024

6/10 Okay

Dr. Ulanda, BREINIGSVILLE

Liked: Cleanliness, staff & service
Disliked: Amenities
The parking was valet only. The parking attendant was brash and rude at times. There was chaos getting the car back and my car smelled like the attendant when I got it back. My seat cushion had been removed for their convenience and wasn’t returned, nice room but otherwise chaotic night.
Stayed 1 night in May 2024
Response from Customer Service on 14 May 2024
Dr. Ulanda, we appreciate your valuable feedback. We apologize if your interaction with our valet service did not meet your expectations and if you experienced inconveniences. We're also glad to hear you found our rooms pleasing. We will take these points into consideration to improve our services and ensure a more relaxing experience for future guests. We hope you'll provide us with the opportunity to serve you again.

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 12 May 2024
Virginia, we're delighted to know that your stay at the Sonesta Philadelphia Rittenhouse Square was enjoyable. We appreciate your excellent rating on Expedia and look forward to seeing you again soon.

4/10 Poor

Susan

Disliked: Staff & service
Stayed 1 night in May 2024
Response from Customer Service on 10 May 2024
Susan, we noticed that your stay did not meet your expectations as reflected in your rating. We're here to help and would appreciate an opportunity to understand the areas where you feel we could improve. We invite you to share more about your experience, as we're dedicated to enhancing the quality of service for our guests. Your feedback is invaluable.

8/10 Good

Brian, Syosset

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff
Stayed 2 nights in Apr 2024
Response from Customer Service on 9 May 2024
Brian, it's fantastic to hear your appreciation for Sonesta Philadelphia Rittenhouse Square's convenient location and our wonderful team members. We're grateful for your positive feedback and hope to see you again soon on your next visit to Philadelphia.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Customer Service on 10 May 2024
Andrew, thank you for choosing to stay at the Sonesta Philadelphia Rittenhouse Square. It is delightful to know you had a positive experience with us. We eagerly look forward to your next visit.

6/10 Okay

Jose

Business traveller
Disliked: Amenities
Excelent location! The facilities are ok, could be modernized. Bed and pillows are awful and the wifi is not great.
Stayed 2 nights in May 2024
Response from Customer Service on 9 May 2024
Jose, it's good to hear that you appreciated the location. We understand your sentiment about the on-site amenities needing a bit of sprucing up and are constantly looking to improve our facilities. We're sorry that you found the sleeping arrangements and Internet service less than satisfactory. Your experience is valuable to us, and your suggestions have been noted. We hope you'll consider us again, trusting that we can provide a more seamless stay.

10/10 Excellent

Joanne

Travelled with partner
Liked: Staff & service, property conditions & facilities
Star who checked us in was awesome!!!
Stayed 1 night in May 2024
Response from Customer Service on 8 May 2024
Joanne, it's delightful to hear that you had a pleasant experience during your check-in process at the Sonesta Philadelphia Rittenhouse Square. Knowing that our team members, especially Star, made your stay welcoming and smooth is why we do what we do. We appreciate your kind words and look forward to hosting you again in the future.

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in May 2024
Response from Customer Service on 6 May 2024
Ryan, we're thrilled you had a pleasant stay at Sonesta Philadelphia Rittenhouse Square! It's rewarding to find out our guests recognize the effort we put into maintaining a pleasing environment. We're eagerly awaiting your next visit!

8/10 Good

Alonda

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The onsite staff were very accommodating and the hotels proximity my points of interest was great.
Stayed 1 night in May 2024
Response from Customer Service on 6 May 2024
Alonda, it's great to hear that Sonesta Philadelphia Rittenhouse Square's location suited your needs quite well. Your kind words about how accommodating our team members were is also much appreciated. We hope to have the pleasure of welcoming you back in the future.

6/10 Okay

Jai

Travelled with family
Disliked: Cleanliness
Bellman was helpful. All of staff, beds, cleanliness, etc meh
Stayed 4 nights in Apr 2024
Response from Customer Service on 6 May 2024
Jai, thank you for recognizing the service provided by our bellman. It's disappointing to hear the rest of your stay didn't quite live up to expectations. We strive to deliver a superb experience for all, and your feedback is valuable. Rest assured, we will address your points to improve overall guest satisfaction. We hope to have another opportunity to impress you in the future.

10/10 Excellent

Adrianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 5 May 2024
Adrianna, thank you for choosing to stay at Sonesta Philadelphia Rittenhouse Square. We are thrilled to know you enjoyed your experience. Your rating speaks volumes and our team couldn't be happier! We're looking forward to welcoming you back in the near future. Safe travels!

10/10 Excellent

Dannette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient place to stay at in the city. Staff were friendly and the property was very clean. Highly recommend!
Stayed 1 night in Apr 2024
Response from Customer Service on 27 Apr 2024
Dannette, we're thrilled to see you found Sonesta Philadelphia Rittenhouse Square to be a convenient location for your city stay. It's wonderful to hear about your positive interactions with our team members and we're glad you found the cleanliness of our property to your liking. We appreciate your high recommendation and look forward to welcoming you back in the future.

10/10 Excellent

Luz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confortable
Stayed 1 night in Apr 2024
Response from Customer Service on 27 Apr 2024
Luz, it's fantastic to hear you found comfort during your stay at Sonesta Philadelphia Rittenhouse Square. We endeavor to create a relaxing environment for our guests and we're pleased we met that mark with you. We hope to welcome you back in the near future.

10/10 Excellent

Jan

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 28 Apr 2024
Thank you for the fantastic rating, Jan!It's outstanding you had such a wonderful experience at Sonesta Philadelphia Rittenhouse Square. We care about the satisfaction of our guests. We can't wait to see you again soon!

4/10 Poor

Bensen, Ashburn

Liked: Staff & service
Disliked: Property conditions & facilities
The room smelled like smoke. Heat was not consistent. Felt hot then cold all night
Stayed 2 nights in Apr 2024
Response from Customer Service on 26 Apr 2024
Bensen, it's regrettable to hear of your less than satisfactory experience. It's unfortunate that you encountered issues with the room's odor and temperature control. Your comfort is our number one priority, and we assure you that your concerns will be addressed. We hope to have the opportunity to host you again in the future to provide a better experience.

10/10 Excellent

Laila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Customer Service on 23 Apr 2024
Laila, thank you for taking the time to share your experience with us. We are delighted to know you've enjoyed your stay at Sonesta Philadelphia Rittenhouse Square, we strive to provide exceptional experiences for our guests. We are looking forward to welcoming you back for another memorable stay.

10/10 Excellent

Kamlesh

Stayed 2 nights in Apr 2024
Response from Customer Service on 12 May 2024
Kamlesh, it's wonderful to hear that you had a great experience at Sonesta Philadelphia Rittenhouse Square. We're delighted that you took the time to rate us. We hope to serve you again on your next visit!

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay location for business in center city
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr 2024
Ken, it's wonderful to hear that Sonesta Philadelphia Rittenhouse Square provided an excellent stay experience for your business-related visit to the city center. We're delighted that you enjoyed the convenience of the location. We hope to have you with us again.

10/10 Excellent

Christine

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Christine, thank you for your review! We're thrilled to hear you enjoyed your stay at Sonesta Philadelphia Rittenhouse Square. We hope to welcome you back on your next visit to the city.

8/10 Good

Sofía

Travelled with partner
Liked: Staff & service, amenities
Our room didn’t feel as modern as the rest of the hotel.
Stayed 3 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Sofía, thank you for sharing your experience at Sonesta Philadelphia Rittenhouse Square. We're glad that you enjoyed the hotel overall, but regret to hear your room didn't meet your expectation regarding our contemporary ambiance. We constantly strive to keep our accommodations feeling fresh and updated, and we'll be sure to consider your feedback. We hope to see you again soon, providing a room that fully embodies our modern aesthetic.

8/10 Good

Nichol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No real family food options located in the hotel.
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Nichol, thank you for sharing your thoughts. It's great to know that your overall experience at Sonesta Philadelphia Rittenhouse Square was positive. We understand the importance of having diverse dining options, especially for families. We're constantly working on enriching our offerings and appreciate your feedback. We hope to have you back soon.

8/10 Good

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel , would stay here again for any visit to Philadelphia.
Stayed 2 nights in Apr 2024
Response from Customer Service on 13 Apr 2024
Brandon, thank you for choosing the Sonesta Philadelphia Rittenhouse Square for your stay. We're thrilled to hear you had such an enjoyable experience and that you would consider us for future visits to Philadelphia. Until then, we wish you safe and memorable travels.

10/10 Excellent

Andrew

Business traveller
Liked: Amenities
Great location and friendly staff.
Stayed 3 nights in Feb 2024
Response from Customer Service on 13 Apr 2024
Andrew, it's lovely to know you found Sonesta Philadelphia Rittenhouse Square's location to be ideal. We're especially delighted to hear our team members added to the positivity of your stay. We hope to welcome you back in the future.

4/10 Poor

Christina

Business traveller
Disliked: Staff & service, amenities
Service was bad . Front desk people are rude. Didn’t get house keeping as they said they would. And got charge these amenities fee without a heads up and when to find out they don’t even have the pool open.
Stayed 2 nights in Apr 2024
Response from Customer Service on 12 Apr 2024
Christina, we appreciate the time you took to write this review. We understand your frustration about perceived service shortfalls, particularly regarding the front desk courtesy and a lapse in our housekeeping routine. It's important to us that our guests are well-informed about all fees, and regret any misunderstanding regarding our amenity fee and pool availability. We value your feedback as a pointer to areas where improvements may be needed.

10/10 Excellent

Anand

Stayed 2 nights in Apr 2024
Response from Customer Service on 1 May 2024
Anand, your excellent rating of Sonesta Philadelphia Rittenhouse Square brings us tremendous joy. We are delighted you had a pleasant stay and we sincerely hope to have the opportunity to welcome you back in the future. Thank you for choosing us.

8/10 Good

Melanie

Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Melanie, thank you for your rating on Expedia. It's pleasing to know you enjoyed your time at Sonesta Philadelphia Rittenhouse Square. We hope to welcome you back for an even more remarkable experience in the future!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
Joshua, thank you for choosing Sonesta Philadelphia Rittenhouse Square and leaving such a fantastic score! It sounds like you had a great stay. We look forward to welcoming you back in the near future.

8/10 Good

Joanna, Acworth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance around many sites around the city.
Stayed 2 nights in Apr 2024
Response from Customer Service on 8 Apr 2024
Joanna, it's wonderful to hear you appreciated Sonesta Philadelphia Rittenhouse Square's prime location close to various city attractions. Our central position makes sightseeing much easier and efficient for our guests. We hope your next visit will be just as enjoyable.

10/10 Excellent

Ronald

Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Customer Service on 7 Apr 2024
Ronald, it's delightful to know you appreciated the cleanliness during your stay at Sonesta Philadelphia Rittenhouse Square. We consider it a key priority to ensure our guests enjoy a pristine environment. We look forward to your next visit.

10/10 Excellent

Nicole, South Glens Falls

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a convenient location. Great staff too!
Stayed 2 nights in Apr 2024
Response from Customer Service on 4 Apr 2024
Nicole, we're so glad you enjoyed your stay at Sonesta Philadelphia Rittenhouse Square. It's wonderful to hear you found our location convenient and our team members welcoming. We look forward to your return when you're next in Philadelphia.

4/10 Poor

Dominique

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
I didn’t like how everything was charged separately. The fees combined added a significant amount to the cost of the room. Also there was a roach in my first room so I had to switch to a different one. It appeared as though this wasn’t an isolated incident.
Stayed 1 night in Mar 2024
Response from Customer Service on 3 Apr 2024
Dominique, we take your concerns very seriously and truly regret the inconveniences you faced during your stay. While it's standard in the industry for certain services to incur additional charges, we understand how this might add up unexpectedly. With regard to your encounter with an unwelcome insect, please rest assured it's not a regular occurrence. Our team immediately takes action in such instances to ensure a comfortable environment for our guests. We appreciate your feedback and will use it as an opportunity for improvement.

4/10 Poor

Sun

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The girls next door were partying non stop from 12 to 5am, can’t even fall asleep
Stayed 2 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
Sun, we sincerely regret to hear about the noise issues that disturbed your sleep. Our team is committed to providing a peaceful environment and we're disappointed that we didn't meet this expectation during your stay. Your feedback has been noted and will be used to better our guest services. We sincerely hope you'll consider giving us another opportunity to provide a better experience.

10/10 Excellent

Kim, Hershey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfectly located.
Stayed 1 night in Mar 2024
Response from Customer Service on 29 Mar 2024
Kim, thank you for sharing your experience at the Sonesta Philadelphia Rittenhouse Square. We're pleased to know our location worked excellently for your needs. See you again when you're back in the city!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Mar 2024
Response from Customer Service on 29 Mar 2024
Andrea, thank you for your positive feedback regarding your stay at the Sonesta Philadelphia Rittenhouse Square. It delights us to hear that you enjoyed your experience. We eagerly anticipate your return visit.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time! The room was clean, all the workers were very polite and helpful. The front. Desk worker even went as far as taking my pictures (which came out phenomenal btw). I’m from Philly and I did a staycation and I will definitely be back.
Stayed 2 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Stephanie, it's delightful to hear that you enjoyed your staycation at Sonesta Philadelphia Rittenhouse Square! We are thrilled to know the cleanliness of our rooms and the courteous service provided by our front desk team exceeded your expectations. It was wonderful helping create those phenomenal pictures for you as well. We eagerly anticipate your next visit!

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in the center of everything. Rey easy to walk to wonderful restaurants and events. Walking distance to the Mutter Museum, museums etc. the staff was very friendly and gave great recommendations. Will definitely revisit.
Stayed 2 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Alexander, we're thrilled to hear about your positive experience at Sonesta Philadelphia Rittenhouse Square. It's wonderful that our prime location allowed you to easily access nearby dining and cultural attractions. We're also delighted to hear our friendly team members offered great recommendations. Thank you for your kind words, and we're looking forward to welcoming you back for another visit in the future.

6/10 Okay

Vincent

Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Vincent, it appears your stay left something to be desired as you left a mid-range rate. We would appreciate any further feedback you could provide about your experience. Your future insights will be valuable in our ongoing efforts to improve our guest experience.

2/10 Terrible

Edmond

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First time coming to Philly and having to deal with a rude employee who obviously doesn’t like his job or like the fact that I had a late night flight and when I came to check in he had to wake up. I got stuck on an elevator that didn’t work I had to have my wife call to get in contact with someone to have them let me out. Horrible experience I’ll never come here again. I booked this place for 4 days I’m already looking for another place to stay and this is my first night here. Can’t forget how they tell you parking is available but forget to leave out that it’s $50 to park every night this is seriously ridiculous
Response from Customer Service on 22 Mar 2024
Edmond, your experience is not up to the standard that we strive for. We regret hearing about the challenges at the time of your check-in and the unfortunate elevator incident. That being said, we’re continually working to improve our guest services. Your concerns with the level of service you received, the elevator, and the lack of clarity regarding the parking charges will be shared with the team to understand and rectify these situations. Our aim is to provide a more exceptional experience on your future visit.

8/10 Good

Yildiz

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Customer Service on 19 Mar 2024
Yildiz, thank you for choosing Sonesta Philadelphia Rittenhouse Square and leaving a rating. We hope you enjoyed your stay and look forward to welcoming you again soon.

8/10 Good

Paul, Allentown

Liked: Cleanliness, staff & service, property conditions & facilities
The gym is too small
Stayed 1 night in Mar 2024
Response from Customer Service on 19 Mar 2024
Paul, thank you for sharing your feedback on your stay at Sonesta Philadelphia Rittenhouse Square. While our exercise facility might not meet everyone's expectations, we do strive to provide well-maintained and efficient amenities for our guests' use. Your comments will be considered as we continuously work to enhance our guests' experience. We hope to welcome you back soon.

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff at check in where super friendly and helpful !
Stayed 1 night in Mar 2024
Response from Customer Service on 16 Mar 2024
Grace, we're thrilled to hear about your positive experience at Sonesta Philadelphia Rittenhouse Square! It's heartening to know our team members provided a warm and helpful service during your check-in. We can't wait to welcome you back in the future for yet another fantastic stay.

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A touch of class
Stayed 1 night in Mar 2024
Response from Customer Service on 16 Mar 2024
Thank you for the 5 out of 5 rating, Jeffrey!We're thrilled to see how much you enjoyed staying at Sonesta Philadelphia Rittenhouse Square. We look forward to hosting you again in the near future! Thank you again for sharing.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on 16 Mar 2024
Thank you for the 4-star rating, Karen!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Sonesta Philadelphia Rittenhouse Square. Thank you again for sharing!

6/10 Okay

Elyas

Liked: Cleanliness, staff & service
.
Stayed 1 night in Mar 2024
Response from Customer Service on 7 Mar 2024
Thank you for taking the time to submit this feedback, Elyas.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 Excellent

Sheronda

Stayed 2 nights in Feb 2024
Response from Customer Service on 21 Mar 2024
Sheronda, thank you for your rating. Our Sonesta Philadelphia Rittenhouse Square team members are thrilled to know that your stay with us deemed satisfactory. We aim to deliver the best experience to our valued guests like you. We're looking forward to welcoming you back in the future.

10/10 Excellent

George, Johnstown

Stayed 3 nights in Feb 2024
Response from Customer Service on 21 Mar 2024
George, thank you for leaving such a wonderful rating of your recent stay at Sonesta Philadelphia Rittenhouse Square. We're thrilled to know your experience was fantastic and hope to have the pleasure of serving you again in the future.

10/10 Excellent

Becky, ST JOHNSBURY

Travelled with family
Lovely, just lovely.
Stayed 2 nights in Feb 2024
Response from Customer Service on 25 Feb 2024
Becky, it's wonderful to hear that you had a delightful experience at Sonesta Philadelphia Rittenhouse Square. Your description, "Lovely, just lovely," truly brightened our day. Thank you for sharing your thoughts, and we hope to welcome you back soon!

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very centrally located. You can walk everywhere from here. The parking is right at the hotel. The staff was extremely friendly. The pillows were super comfortable. Granted it was a "petite queen" room, it was small. You could hear the outside noises as well as the hallway activity. Overall, really good place to stay.
Stayed 1 night in Feb 2024
Response from Customer Service on 26 Feb 2024
Kelly, thank you for sharing your thoughts about your stay at the Sonesta Philadelphia Rittenhouse Square. We're pleased to know the central location, our team's friendliness and comfortable pillows added value to your stay. We regret any inconvenience you may have experienced due to your room size and noise levels. We are continuously working to improve and appreciate your feedback. It's great to hear that overall you found our hotel to be a good place to stay. We hope to welcome you back very soon.

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a good location close to our event. Easy walk to dining options.
Stayed 1 night in Feb 2024
Response from Customer Service on 22 Feb 2024
Kevin, thank you for choosing Sonesta Philadelphia Rittenhouse Square and taking the time to leave a review. We're pleased to know that our hotel's location served your needs well, offering you the convenience of enjoying your event and a variety of dining experiences with ease. We're looking forward to welcoming you back for your future visits to Philadelphia.