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"Below expectations.. Unfortunately, we found the experience fell short of what we anticipated for a property of this caliber and price point. The resort itself feels somewhat dated and outdated in certain areas. While the overall grounds and atmosphere are pleasant and relaxing, the rooms and facilities show signs of age that don’t fully align with current 5-star standards. Given the high rates and our expectations for safety, maintenance standards, privacy, and guest care at a Westin property, we were left quite disappointed. While the relaxing setting has potential, several key aspects like room condition, view accuracy, value for money, and handling of security and maintenance concerns need significant improvement. We would think carefully before recommending or returning."

"We stayed at Pelangi for our honeymoon. We were greeted by a special decoration on the bed. The room is a really good size with balcony over liking the cascade pool. The grounds were magnificent and lovely to walk around. Staff were so friendly and attentive. We ate in the Pelangi grill restaurant for breakfast each day and have no complaints. "

"Superb hotel, amazing welcome from the moment you step out of the taxi. Beautiful suite, lovely bed and excellent quality bed linen. Great food in the restaurant, try the afternoon tea a very British feel to the service. Can’t fault this hotel, well apart from the lukewarm tea at breakfast."

"Breakfast is good"

"Very clean, staff very polite & helpful Enjoyed Our stay!"

"Cleanliness staff breakfast was all good. Kept coming bck to stay whenever im in KL."

"Great Location "

"Helpful & courteous staff... clean and big room ... "

"What an unexpected and pleasant surprise this hotel turned out to be! The suite in the residence had amazing views of downtown KL. The kitchen was well equipped and the bathrooms all had bidets with warmed seats. The elevators were fast and very secure too. Parking was super easy. We will definitely stay here again."