Penatahan Hot Spring

Sanctoo villas is beautiful accommodation and the people there are wonderful. We stayed for three nights in total and stayed in the “llama room”. I’m not sure what classification of room this is as it’s not actually what we booked. Word of caution. We booked a family suite and included the ages of the children in the booking (6 and 9) and were charged as such. When we arrived the suite has one bed and we were expected to sleep in one bed with the four of us. There was a sofa they offered to put a sheet onto at an extra charge but this wasn’t suitable. We paid to upgrade our room in the end but this would have been a real problem if that wasn’t available. Other than that, the zoo is great, the pool is lovely and the grounds are beautiful and well kept. The lemur apartments were a real treat. They are in the zoo so you are right in with exotic birds, lemurs and a wallaby. A real treat (be prepared for an 0600 wake up call though from the animals. This room specifically) The chef is awesome. The food was beautiful. Everything we ate was of high quality and there are a good few children’s options. The serving and reception staff are a credit to the hotel and our girls loved talking with them. It’s billed as a 5 star hotel and there are some minor bits that stop that. Can’t charge to room, they do a 3for2 beer offer, we ordered two but didn’t see the offer and they didn’t make us aware charging for 2 with no third. In room drinks average etc.

We really enjoyed this cozy and vibrant atmosphere. We bar had great drinks and food.

From the moment we arrived, the service and genuine warmth from the team across every department really stood out. Everyone was welcoming, attentive and friendly. The resort itself is beautiful, with stunning grounds that are so well maintained. The little touches really make a difference too — even the squirrel feeding was such a fun touch! 🐿️ And the breakfast… wow! There is an incredible selection, with so many options that you could easily stay for a week and still want to try something different each morning. Overall, this has been such a wonderful stay. It’s clear a lot of thought goes into the guest experience here, and from someone who works in resort management, I really appreciate when a property gets all the little things right. We are absolutely staying here again and have no hesitation recommending this resort. ❤️