"We rented a room for two nights. The first night we arrived, the hallway leading to our room was dirty and clearly had not been cleaned. I assumed there had just been a lot of traffic in and out. When we got into our room, the toilet was clogged and couldn’t be used. A lady from the front desk came and fixed it, so I figured it was just a one-time issue and that the next day would be better.
The next morning we got up early and left. Before leaving, we gathered our used towels and trash and had everything ready for housekeeping. The trash was tied up in the small trash bag from the room.
When we returned around 1:30 in the afternoon, the hallway still looked like it had not been cleaned. When we went into our room, it had not been serviced at all. The towels were still there, and the trash had not been picked up.
I called the front desk, and the employee told me housekeeping had already left for the day. She said she couldn’t provide fresh towels or toilet paper and that no one was available to pick up the dirty towels or trash. I asked if the manager could call me, and she said the manager would call in a day or two.
We ended up checking out early. It’s now been a week, and the manager still hasn’t reached out. Honestly, not only was the hotel dirty, but it was also very rundown. The pictures on the website are not accurate, even the gym didn’t match what was advertised.
The lady at the front desk mentioned she was new, so she was doing what she could."
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