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Reviews of Comfort Inn Payson

2.5 out of 5
Comfort Inn Payson
206 S Beeline Hwy, Payson, AZ

Reviews

8.2

Very good

Rating 10 - Excellent. 287 out of 670 reviews" "
Rating 8 - Good. 236 out of 670 reviews" "
Rating 6 - Okay. 92 out of 670 reviews" "
Rating 4 - Poor. 26 out of 670 reviews" "
Rating 2 - Terrible. 29 out of 670 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Trash
Stayed 1 night in May 2024

6/10 Okay

Marianne

Travelled with family
Liked: Staff & service, amenities
Accessible hotel with a pool and hot tub. Perfect for a quick night stay.
Stayed 1 night in Feb 2024

2/10 Terrible

Omar

Disliked: Staff & service
Next time let me know we need to have a credit card, I don’t have any cards but cash on me and front desk won’t let me check in
Stayed 1 night in May 2024

4/10 Poor

Robert, Mesa

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We have stayed before and the whole experience was a huge step down from before. The facility has aged and there appears to be no attempt to provide maintenance. The shower water turned off mid shower and when the water came back on it was cold. The 'free' breakfast was terrible and most we had to throw away. House keeping was only provided every 3 days and only on request . Won't be staying here ever again.
Stayed 2 nights in Apr 2024
Response from April on 10 May 2024
Dear Robert,Thank you for taking the time to review our property. We are sorry to hear that your stay was not as it should be. We will be sure to address the issues with the appropriate staff and make sure these repairs are done. We hope that you would consider giving us another try in the future so that we may provide you with better service. Warm regards,April DenneyGeneral Manager

2/10 Terrible

Donna, Atlanta

Stayed 4 nights in Mar 2024
Response from April on 10 May 2024
Dear Donna,Thank you for taking the time to review the Comfort Inn Payson. We are sorry to hear that your stay was not a good one. We would appreciate if you were able to let us know what can be improved?Warm regards,April DenneyGeneral Manager

10/10 Excellent

Showri

Stayed 1 night in Jan 2024
Response from April on 10 May 2024
Dear Showri,Thank you for the positive feedback!Warm Regards,April DenneyGeneral Manager

8/10 Good

Daryl

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Bring your quarters for the guest laundry. Lots of them. No cash kept on the property.
Stayed 1 night in Mar 2024

8/10 Good

Stephen, Prescott Valley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I suppose quality vs price was OK given the stay was on a Friday night. There is a nice Bar and Grill nearby across the street at the traffic light. Walkable.
Stayed 1 night in Mar 2024

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, safe. Lots of good coffee shops nearby.
Stayed 1 night in Feb 2024

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service
Our room was very nice but first room nearest the front desk which made it a little noisy. On the down side, there was no hot water for morning showers. However, when I complained about it at checkout I was give a $20 discount for the inconvenience.
Stayed 1 night in Feb 2024

6/10 Okay

Skyler

Stayed 2 nights in Feb 2024

10/10 Excellent

Tom

Stayed 1 night in Feb 2024

10/10 Excellent

Jiaann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very polite and friendly. Local casino literally only 4 min drive on the same street. The property is older and decoration can use some update. Room is cleaned and comfortable. Nice restaurants nearby. Overall enjoyed the stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Elevator was not working.
Stayed 1 night in Feb 2024

10/10 Excellent

Triveka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was great. Bed was incredibly comfortable. Wish the breakfast were better but overall pleased with the stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Linda

Liked: Cleanliness, property conditions & facilities, room comfort
Clean Comfortable Rooms
Very clean rooms. Beds were comfortable. The elevator was not working and staff indicted it had not been working for the last month. Using the stair was a hassle. Stair wells were not well lighted and the carpeting blended making it hard to judge the steps.
Stayed 1 night in Jan 2024

10/10 Excellent

MARLA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was going good until we were told that the elevator was not working 😕. Especially when you need to get all the way to the third floor and have heath issues with breathing.
Stayed 1 night in Jan 2024

10/10 Excellent

Danielle

Stayed 2 nights in Dec 2023

10/10 Excellent

jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is probably the nicest in Payson but it still needs some work. The pool bars were loose and move which could cause an injury. I suggest requesting a room on the 3rd floor because the floor creeks very loud and you can hear every foot step.
Stayed 1 night in Dec 2023

8/10 Good

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities
Very good.
Stayed 1 night in Nov 2023

6/10 Okay

Kevin

Business traveller
Liked: Cleanliness, staff & service
Walls seem very thin,lots of noise all night from the room above mine.
Stayed 1 night in Nov 2023

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great! Grandkids loved the pool!
Stayed 1 night in Nov 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness
Very close to lots of dinning choices.
Stayed 1 night in Nov 2023

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Shower did not drain well. Worker's were very nice.
Stayed 1 night in Nov 2023

2/10 Terrible

Lori

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was advertised on their website that they had a shuttle to the casino. Well, no shuttle. We went down to use the hot tub. It was filthy dirty and the jets did not work. There is only one ice.machine and it was out of ice. The place definitely needs some work. The pool room floor and walls were disgusting. We will never stay there again.
Stayed 1 night in Oct 2023

8/10 Good

Maria

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
bathroom
The toilet had a pink circle that look dirty and the floor of the bath tub was dirty. I didn't like that
Stayed 1 night in Oct 2023

10/10 Excellent

dianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and very friendly and super helpful staff!!
Stayed 1 night in Oct 2023

6/10 Okay

Sharon

Stayed 3 nights in Oct 2023

6/10 Okay

Rachelle

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Beware of the driveway, its steep and i banged up the skidplate of my car. It had me thinking i cracked the engine. Everything was clean, staff was friendly, but food was unappetizing. The room smelled was musty.
Stayed 1 night in Oct 2023

6/10 Okay

brittany

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Check in was fine. Gentleman was nice checking us in. Property just needs some updating. The floors down the hallways have dips in them like they’re going to give way and it smelled different every time we walked in and out of our room. Sometimes like smoke. Sometimes like burning rubber. And many other smells. Never had that at a hotel before. It was strange. Otherwise overall not a terrible stay.
Stayed 1 night in Sep 2023

6/10 Okay

Meghan

Travelled with family, Business traveller
Liked: Amenities
Disliked: Staff & service
Property was ok. The staff we thought were rude
Stayed 1 night in Oct 2023

2/10 Terrible

Ronald

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Taking a shower water turned off 4 times during my wife’s shower then came back on ice cold! This place is a dump
Stayed 1 night in Oct 2023

10/10 Excellent

Larry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch clean.
I was amazed at how clean my room was. Years ago I stopped staying at the Comfort Inn because of the deteriorating cleanliness. You have changed my opinion. Keep up the great effort you are doing.
Stayed 1 night in Oct 2023

8/10 Good

Todd

Leisure start to the day with coffee in comfortable lobby
Stayed 1 night in Oct 2023

10/10 Excellent

Roberta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Getaway
We had a very nice stay here at the Comfort Inn in Payson, AZ. The people were all very nice. The beds were so comfortable & the breakfast was good as well.
Stayed 2 nights in Oct 2023

10/10 Excellent

Raymundo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place and confortable.
Stayed 1 night in Oct 2023

6/10 Okay

Art

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
My wife stayed here for 2 nights n really enjoyed it. Her room was great and so was the breakfast.
Stayed 2 nights in Sep 2023

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

8/10 Good

Elias

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Coral

This property was fine. A bit shabby. Carpet could stand a good cleaning. Having to go down to the first floor to get ice was inconvenient. Twice my card would not open my door.
Stayed 3 nights in Sep 2023

8/10 Good

Aairona, Glendale

Liked: Cleanliness, amenities, property conditions & facilities
Property is very nice a convenient to restaurants and such. I don't like the fact that these properties ask for your credit card for incidentals then charge it $175 without telling you that their charging that much. What if there wasn't that much on the card or what if that's all the money you had? Tell the people how much you are charging their card, that's all I ask. And bring your own Pillows. This place has the worst pillows ever.
Stayed 1 night in Sep 2023

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place.
Stayed 1 night in Sep 2023

10/10 Excellent

IDARA, Gilbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and comfortable. Updated furniture and amenities. The AC unit was really loud but luckily I had ear plugs. The breakfast offerings were limited but tasty (English muffins, bagels, eggs, sausage patties, waffles. The only thing that I want to bring to their attention was a blood stain on the black out curtains. Other than that, it was a very pleasant stay.
Stayed 2 nights in Aug 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Okay Hotel
This is an old hotel in an area where most of the hotels are older. Some things have been updated, and the bed was VERY comfortable. There's a sink outside the bathroom (tub and toilet in a separate little room). It does have a decent mini fridge and microwave. The condition of some areas of the room was "old and tired," and the elevator was dirty. Breakfast is the usual waffle, eggs, sausage, yogurt, juice. The room was not ready when we arrived half an hour before check-in, and they told us to come back in 45 minutes. We ate at the Mexican restaurant next door to the hotel, which was reasonably good. All in all, an okay hotel for one night. The wifi was sketchy at times for streaming, but fine for checking email and such.
Stayed 1 night in Aug 2023

10/10 Excellent

Allan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, simple, positive hotel
This was a pleasant stop to break-up a long drive home. Clean rooms, pleasant staff, easy access to highways, close to decent restaurants. I always like the breakfast- though I wish someone would give some thought to how the food buffet line is structured- it always seems clunky about how people make waffles, bagels-- with people hovering over each other. I also wish they wouldn't use powdered eggs. But small complaints for an otherwise positive experience.
Stayed 1 night in Aug 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023