Outdoor pool

Reviews of Mason

5 out of 5
Mason
285 Moo.3, Sukhumvit Road, Na Jomtien, Sattahip, Chonburi

Reviews

9.6

Exceptional

Rating 10 - Excellent. 54 out of 66 reviews" "
Rating 8 - Good. 8 out of 66 reviews" "
Rating 6 - Okay. 1 out of 66 reviews" "
Rating 4 - Poor. 3 out of 66 reviews" "
Rating 2 - Terrible. 0 out of 66 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yasin, Brentwood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Panjaphats on 18 Feb 2024
Dear Khun Yasin,Thank you for sharing your stay experience and giving us this 5-star review at MASON. I am delighted to know that you were satisfied with our services and left us with a good impression.We are looking forward to welcoming you back to the MASON Pattaya in the not-too-distant future.Yours Sincerely,Panjaphats l PeiPeiMASON Management Team #MASONexperience

10/10 Excellent

Mario

Stayed 3 nights in Dec 2023

10/10 Excellent

DUANGJAI

Stayed 3 nights in Dec 2023

10/10 Excellent

Wang

Stayed 1 night in Sep 2023
Response from jayler on 1 Oct 2023
尊敬的 客人,非常感谢您选择芭堤雅梅森酒店。 致力于优质的服务和提升客人满意度是我们的主要责任,我们很高兴能让您有一个愉快的住宿体验,并对我们酒店的设施留下深刻的印象。 再次感谢您抽出宝贵的时间提供反馈,我们期待尽快为您服务! 诚挚的,梅森管理团队

10/10 Excellent

Magnus

Stayed 3 nights in May 2023
Response from Jayler on 25 May 2023
Dear Khun Magnus,Thank you for sharing your stay experience and giving us this 5-star review at MASON. I am delighted to know that you were satisfied with our services and left us with a good impression.We are looking forward to welcoming you back to the MASON Pattaya in the not-too-distant future.Yours Sincerely,MASON Management Team #MASONexperience

10/10 Excellent

Cheuk Hang

Stayed 3 nights in Mar 2023
Response from Jayler on 4 Apr 2023
Dear Khun Cheuk Hang,Thank you for sharing your stay experience and giving us this 5-star review at MASON. I am delighted to know that you were satisfied with our services and left us with a good impression.We are looking forward to welcoming you back to the MASON Pattaya in the not-too-distant future.Yours Sincerely,Wachirawit KotkhotMASON Management Team #MASONexperience

10/10 Excellent

Yuki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
很好 適合喜歡寧靜的人 Chill 會再入住
Stayed 2 nights in Mar 2023
Response from Jayler on 3 Apr 2023
尊敬的 客人,感谢您抽空分享您在梅森酒店的入住体验。 我们诚挚的欢迎您再次回到我们酒店! 再次感谢您抽出宝贵时间为我们提供您的入住体验。 诚挚的,梅森管理团队

10/10 Excellent

Benson

Stayed 1 night in Mar 2023
Response from Jayler on 11 Mar 2023
Dear Khun Benson,Thank you for choosing the MASON for your recent travels to Pattaya. Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay and were impressed with our hotel’s facilities. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Sincerely, MASON Management Team #MASONexperience

10/10 Excellent

Sadaaki

Stayed 2 nights in Feb 2023
Response from Jayler on 5 Mar 2023
Dear Khun Sadaaki,Thank you for choosing the MASON for your recent travels to Pattaya. Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay and were impressed with our hotel’s facilities. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Sincerely, MASON Management Team #MASONexperience

4/10 Poor

man na

Stayed 1 night in Feb 2023
Response from Jayler on 5 Mar 2023
Dear Khun Manna,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,MASON Management Team,#MASONexperience

10/10 Excellent

Ka Yip

Stayed 2 nights in Feb 2023
Response from Jayler on 24 Feb 2023
Dear Khun Kayip,Thank you for choosing the MASON for your recent travels to Pattaya. Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay and were impressed with our hotel’s facilities. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Sincerely, MASON Management Team #MASONexperience

10/10 Excellent

Roger

Stayed 2 nights in Feb 2023
Response from Jayler on 20 Feb 2023
Dear Khun RogerThank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,MASON Management Team,#MASONexperience

8/10 Good

Hisham

Stayed 2 nights in Feb 2023
Response from Jayler on 11 Mar 2023
Dear Khun Hisham,Thank you for choosing the MASON for your recent travels to Pattaya. Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay and were impressed with our hotel’s facilities. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Sincerely, MASON Management Team #MASONexperience

10/10 Excellent

Kris, Vancouver

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is located not the best area. Shops and restaurants are out of walking distance. They have limited dining options. Other than that resort itself was great and staffs were very helpful.
Stayed 2 nights in Jan 2023
Response from Jayler on 13 Feb 2023
Dear Khun Kris,Thank you for choosing the MASON for your recent travels to Pattaya. Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay and were impressed with our hotel’s facilities. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Sincerely, MASON Management Team #MASONexperience

8/10 Good

Ka Hong

Stayed 2 nights in Jan 2023
Response from Wachirawit on 2 Feb 2023
尊敬的 客人,感谢您抽空分享您在梅森酒店的入住体验。 我们诚挚的欢迎您再次回到我们酒店! 再次感谢您抽出宝贵时间为我们提供您的入住体验。 诚挚的,梅森管理团队

8/10 Good

Hiroshi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
beautiful place and view friendly staffs, and great facilities
Response from Jayler on 22 Jan 2023
Dear Khun Hiroshi,Thank you for taking the time to share your feedback during your stay at MASON. We hope to welcome you back to our hotel very soon! Thank you again for taking the time to provide your feedback.Sincerely,MASON Management Team,#MASONexperience

10/10 Excellent

Shlomo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is absolutely beautiful. Rooms and villas are gorgeous. Food is delicious. Pool was never cleaned in the villa, during all my stay… When I arrived to the reception for check out, before even present me with the bill to check, the guy just told me such and such thousands! Hold on, how about thank you, how about give me the print-out to check… Laundry was not great. I asked all to be folded, but all came on hangers…! But bottom line, the place is really nice and most staff are doing their best.
Response from Jayler on 15 Jan 2023
Dear Khun Shlomo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and some improve area we share to department concern and hope to see you again very soon.Sincerely,MASON Management Team,#MASONexperience

10/10 Excellent

Mohannad

Stayed 6 nights in Nov 2022
Response from Jayler on 30 Nov 2022
Dear Khun Mohamed,Thank you for taking the time to share your feedback during your stay at MASON. We hope to welcome you back to our hotel very soon! Thank you again for taking the time to provide your feedback.Sincerely,MASON Management Team,#MASONexperience

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 7 nights in Jul 2022
Response from Wachirawit Kotkhot on 28 Jul 2022
Dear Khun Steve, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, MASON Management Team, #MASONexperience

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Jul 2022
Response from Jayler on 19 Jul 2022
Dear Khun Amir Cooper, Thank you for taking the time to share your feedback during your stay at MASON. We hope to welcome you back to our hotel very soon! Thank you again for taking the time to provide your feedback. Sincerely, Jayler MASON Management Team, #MASONexperience

10/10 Excellent

Subah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this place was perfect.
Stayed 3 nights in May 2022
Response from Wachirawit Kotkhot on 13 Jun 2022
Dear Khun Subah, Thank you for taking the time to share your feedback during your stay at MASON. We hope to welcome you back to our hotel very soon! Thank you again for take the time to provide your feedback. Sincerely, MASON Management Team, #MASONexperience

10/10 Excellent

Nattapong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not far from Bangkok.Hotel is quiet and private.
Stayed 1 night in May 2022
Response from MASON Management Team on 27 May 2022
Dear Khun Nattapong Thank you for choosing the MASON for your recent travels to Pattaya. Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay and impressed with our hotel’s facilities. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Sincerely, MASON Management Team #MASONexperience

10/10 Excellent

Nisreen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful. Very unique and stylish. The location is also very peaceful. If you’re seeking for a place you could unwind then this is it. Will definitely come back again. Highly recommended!
Stayed 1 night in Sep 2021
Response from pbontaisong on 15 Sept 2021
Dear Nisreen Thank you for choosing the MASON for your recent travels to Pattaya. Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay and impressed with our hotel’s facilities. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Sincerely, MASON Management Team

8/10 Good

Sasiya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

anders

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Very good beach resort
Give low rating on cleanliness because they only clean a part of the beach near the bar. The rest is full of plastic. There shd be warnings abt swimming in the sea. I suspect sea flees were attacking us
Stayed 2 nights in Jan 2020

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing views, great villas, and excellent service
Exceeded expectations from the moment we pulled up to the lobby. Amazing views, great villas, and excellent service. Special recognition to one of the hosts “Vuely” for all her help and going the extra mile to accommodate our special requests.
Stayed 2 nights in Dec 2019
Response from Management Team on 12 Jan 2020
Dear Keith, Thank you for choosing the MASON for your recent travels to Pattaya. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay and impressed with our hotel’s facilities. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Sincerely, MASON Management Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great villa with excellent services, we would appreciate if the variety of breakfast with Thailand cuisine could be provided. Overall we had a very nice stay here!
Stayed 1 night in Oct 2019
Response from MASON Management Team on 21 Oct 2019
Dear Anonymous, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, MASON Management Team

10/10 Excellent

Ratchadawadee, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Should stay here!!!
All are Excellent & Love this place
Stayed 1 night in Sep 2019
Response from MASON Management Team on 8 Oct 2019
1. Dear Khun Ratchadawadee, Thank you for choosing the MASON for your recent travels to Pattaya. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay and impressed with our hotel’s facilities. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Sincerely, MASON Management Team

10/10 Excellent

Sau yan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Panjaphats on 27 Jan 2024
Dear Value GuestThank you for taking the time to complete our survey. Your comments will be shared with our entire staff, We are glad to know you were pleased with the hotel overall.We look forward to hosting your stay once again and continuing to exceed your expectations. Please feel free to contact us directly for your future booking, and it will be our pleasure to assist you.Kindest Regards,Panjaphats l PeiPeiMASON Management #MASONexperience

10/10 Excellent

Yin Kiu

Stayed 1 night in Jan 2024
Response from Panjaphats on 27 Jan 2024
Dear Khun Yin KiuThank you for taking the time to complete our survey. Your comments will be shared with our entire staff, We are glad to know you were pleased with the hotel overall.We look forward to hosting your stay once again and continuing to exceed your expectations. Please feel free to contact us directly for your future booking, and it will be our pleasure to assist you.Kindest Regards,Panjaphats l PeiPeiMASON Management #MASONexperience

4/10 Poor

Kartik

Stayed 1 night in Jan 2024
Response from Panjaphats on 27 Jan 2024
Dear Khun Kartik , Firstly, I would like to thank you very much for spending the time to share your experience at MASON, I would sincerely like to apologize for any incident which you experienced.I am very concerned that this experience was not up to your expectations. Please accept my sincere apologies, and be assured that I have taken all the necessary steps to ensure our service and products return to an excellent standard immediately.I favor you to give me more detail from your experience that we can use to improve our product and service in the future.I sincerely apologize once again for the inconvenience you experienced and I do hope that this has not marred your overall impression of MASON, and that you will continue to enjoy MASON again.If there is any further assistance, please do not hesitate to contact me directly at any timeKindest Regards,Panjaphats l PeiPeiMASON Management #MASONexperience

10/10 Excellent

Jinju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

CHUNHO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jaa. on 22 Oct 2023
Dear Khun Park,On behalf of MASON's team members, I would like to thank you for choosing our hotel as your home away from home and spending time reviewing your experience with our hotel. I'm so glad to know that you've had a wonderful time with us. Hopefully, we will have a good chance to welcome you back to our hotel in the near future.Yours sincerely, MASON's Operations director

10/10 Excellent

MOTOKI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
プライベート空間で過ごせるリゾート。 素敵な時間をありがとうございました。
Stayed 1 night in Aug 2023
Response from Jayler on 27 Aug 2023
Dear Khun MOTOKI, Thank you for sharing your stay experience and giving us this 5-star review at MASON. I am delighted to know that you were satisfied with our services and left us with a good impression.We are looking forward to welcoming you back to the MASON Pattaya in the not-too-distant future.Yours Sincerely,Wachirawit MASON Management Team #MASONexperience

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Jayler on 18 Aug 2023
Dear Khun Bill,Thank you for choosing the MASON for your recent travels to Pattaya. Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay and were impressed with our hotel’s facilities. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Sincerely,Wachirawit MASON Management Team #MASONexperience

10/10 Excellent

Tsz Ching

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Jayler on 18 Aug 2023
Dear Khun Bill,Thank you for choosing the MASON for your recent travels to Pattaya. Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay and were impressed with our hotel’s facilities. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Sincerely,Wachirawit MASON Management Team #MASONexperience

10/10 Excellent

fung

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 4 nights in Jun 2023
Response from Jayler on 14 Jun 2023
Dear Khun Fung,Thank you for choosing the MASON for your recent travels to Pattaya. Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay and were impressed with our hotel’s facilities. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Sincerely, MASON Management Team #MASONexperience

10/10 Excellent

Hong Wing

Stayed 3 nights in May 2023
Response from Jayler on 24 Jun 2023
Dear Khun Hong Wing,Thank you for taking the time to share your feedback during your stay at MASON. We hope to welcome you back to our hotel very soon! Thank you again for taking the time to provide your feedback.Sincerely,MASON Management Team,#MASONexperience

10/10 Excellent

Shan

Liked: Cleanliness, staff & service, property conditions & facilities
Have a good experience 💖
Stayed 1 night in May 2023
Response from Jayler on 30 May 2023
Dear Khun Shan,Thank you for sharing your stay experience and giving us this 5-star review at MASON. I am delighted to know that you were satisfied with our services and left us with a good impression.We are looking forward to welcoming you back to the MASON Pattaya in the not-too-distant future.Yours Sincerely,Wachirawit KotkhotMASON Management Team #MASONexperience

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Sirapat on 20 May 2023
Dear Khun Jeffrey,Thank you for taking the time to share your feedback during your stay at MASON. We hope to welcome you back to our hotel very soon! Thank you again for taking the time to provide your feedback.Sincerely,MASON Management Team,#MASONexperience

10/10 Excellent

Chang Cheng

Stayed 3 nights in Apr 2023
Response from Jayler l Wachirawit on 28 May 2023
Dear Khun Chang Cheng,Thank you for taking the time to share your feedback during your stay at MASON. We hope to welcome you back to our hotel very soon! Thank you again for taking the time to provide your feedback.Sincerely,MASON Management Team,#MASONexperience

10/10 Excellent

Chin Hung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place with good view. Excellent service.
Stayed 1 night in May 2023
Response from Jayler on 6 May 2023
Dear Khun Chin Hung,Thank you for sharing your stay experience and giving us this 5-star review at MASON. I am delighted to know that you were satisfied with our services and left us with a good impression.We are looking forward to welcoming you back to the MASON Pattaya in the not-too-distant future.Yours Sincerely,MASON Management Team #MASONexperience

10/10 Excellent

Ray

Stayed 1 night in Mar 2023
Response from Jayler on 3 Apr 2023
Dear Khun Ray,Thank you for sharing your stay experience and giving us this 5-star review at MASON. I am delighted to know that you were satisfied with our services and left us with a good impression.We are looking forward to welcoming you back to the MASON Pattaya in the not-too-distant future.Yours Sincerely,Wachirawit KotkhotMASON Management Team #MASONexperience

10/10 Excellent

Keon Bok

Stayed 3 nights in Feb 2023
Response from Jayler on 22 Feb 2023
Dear Khun Keon Bok,Thank you for choosing the MASON for your recent travels to Pattaya. Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay and were impressed with our hotel’s facilities. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Sincerely, MASON Management Team #MASONexperience

10/10 Excellent

Trevor

Stayed 3 nights in Feb 2023
Response from Jayler on 12 Mar 2023
Dear Khun Trevor,Thank you for choosing the MASON for your recent travels to Pattaya. Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay and were impressed with our hotel’s facilities. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Sincerely, MASON Management Team #MASONexperience

10/10 Excellent

Chung Wai

Stayed 3 nights in Jan 2023
Response from Jayler on 11 Mar 2023
Dear Khun Chung Wai,Thank you for sharing your stay experience and giving us this 5-star review at MASON. I am delighted to know that you were satisfied with our services and left us with a good impression.We are looking forward to welcoming you back to the MASON Pattaya in the not-too-distant future.Yours Sincerely,Wachirawit KotkhotMASON Management Team #MASONexperience

10/10 Excellent

Danai

Stayed 1 night in Jan 2023
Response from Jayler on 5 Feb 2023
Dear Khun Danai,Thank you for choosing the MASON for your recent travels to Pattaya. Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay and were impressed with our hotel’s facilities. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Sincerely, MASON Management Team #MASONexperience

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023