Lobby

Reviews of Red Lion Hotel Pasco Airport & Conference Center

3.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 410 out of 1013 reviews" "
Rating 8 - Good. 247 out of 1013 reviews" "
Rating 6 - Okay. 141 out of 1013 reviews" "
Rating 4 - Poor. 108 out of 1013 reviews" "
Rating 2 - Terrible. 107 out of 1013 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Helen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Salvador

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, property conditions & facilities
Although the parking lot was in disarray, the room and staff and food was fine.
Stayed 5 nights in Apr 2024
Response from A. Grover on 30 Apr 2024
We appreciate the great feedback.

4/10 Poor

Rivelea

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is really old. When we arrived, it took us 45 minutes to get checked in. We booked a room for 3 guests which ended up being a king size bed and a sofa bed. The sofa bed looked to be about 50 years old. The cushions were really dirty and wasn't really fit for even a dog to sleep on. Plus, we were not provided with any extra pillows, sheets or blankets and had to wait almost an hour for them to find us some which was super annoying since it was late and we just wanted to get some sleep. The room was ok but the layout was weird… it had 2 fridges in the living space, but no trash cans. We went down for dinner to the restaurant one night but that was closed. We then tried the bar and grill only to be told all kids would need to leave at 9am (in 20 minutes). We ordered some food which took about an hour to arrive, and took it up to our room on trays. Some of the food was really overcooked but we didn’t complain since I felt that would take another 3 hours of my life. Overall, I paid almost $725 for 2 nights at this place and to be honest, it wasn’t worth half that. A very disappointing experience. I would not recommend this hotel.
Stayed 2 nights in Apr 2024
Response from A. Grover on 30 Apr 2024
We are very sorry to hear about your most recent stay. We have forwarded these concerns to management. We do strive to give our guest an exceptional experience with each stay.

10/10 Excellent

Pete

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It’s a budget hotel. Great value for what you pay. We enjoyed our stay!
Stayed 1 night in Apr 2024
Response from A. Grover on 1 May 2024
We appreciate the business.

8/10 Good

Jennalee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located. Friendly staff.
Stayed 1 night in Apr 2024
Response from A. Grover on 1 May 2024
We appreciate the business.

4/10 Poor

Thomas Paulo

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from A. Grover on 30 Apr 2024
It was a pleasure to have you.

10/10 Excellent

Mai

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Good location.
Stayed 2 nights in Apr 2024
Response from A. Grover on 29 Apr 2024
We appreciate your business and look forward to seeing you again soon.

6/10 Okay

Thomas

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel needs a serious update, but staff is really friendly
Stayed 1 night in Apr 2024
Response from A. Grover on 28 Apr 2024
We appreciate you taking the time for this feedback.

10/10 Excellent

Yang

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place overall. Welcoming staff but hotel is a bit old.
Stayed 1 night in Apr 2024
Response from A. Grover on 26 Apr 2024
We appreciate your business..

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from A. Grover on 26 Apr 2024
Thank you for the great review.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from A. Grover on 26 Apr 2024
We appreciate the feedback.

8/10 Good

Ramona Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location. Easy to get to airport and the interstate. The rooms were clean. The staff very friendly and welcoming. The breaskfast was awesome. I had only one problem, the plug ins were very loose when it came to charging anything. Couldn't get it work in the bathroom. Other than that, the stay was great
Stayed 3 nights in Apr 2024
Response from Amaya K. on 21 Apr 2024
We very much appreciate and value your feedback and will share it with our team. Your positive words will serve as encouragement to our staff as we aspire to continuously improve the quality of our establishment. We are glad to hear that you enjoyed your stay at the Pasco Red Lion Airport & Conference Center.

4/10 Poor

Patrick

Travelled with family
Disliked: Property conditions & facilities
There was a nightclub on the property in the restaurant and they started ridiculously loud music at 10 PM. When I called to complain I was just told “oh maybe we can close the doors.” The nightclub noise didn’t end until 2 AM which is ridiculous for a hotel. The entire floor I was on was shaking. Impossible to sleep through it! Would NOT recommend this hotel.
Stayed 1 night in Apr 2024
Response from A. Grover on 14 Apr 2024
We are very sorry to hear about this experience. We do take this information into consideration when guests bring these concerns. Management is reviewing how this was addressed.

8/10 Good

Tammy

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The staff was great. The rooms were clean but terribly outdated. The exterior grounds were over grown with weeds and garbage was blowing around everywhere. Only two flat pillows were provided and no blow dryer.
Stayed 1 night in Apr 2024
Response from Amaya K. on 8 Apr 2024
Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our staff to be great, as providing exception service is always our top priority. We sincerely apologize for any inconvenience cause by the condition of the rooms and exterior grounds. Your comments have been shared with our housekeeping and maintenance teams for immediate attention. Rest assured, we are actively working on addressing these concerns to ensure a more enjoyable experience for our guests in the future.

6/10 Okay

Jose

Stayed 1 night in Apr 2024
Response from A. Grover on 26 Apr 2024
We appreciate the great review.

6/10 Okay

Dustin

Business traveller
Liked: Staff & service
It’s in the middle of an upgrade and is a little outdated the bar was awesome with good food great staff and good entertainment
Stayed 1 night in Apr 2024
Response from Amaya K. on 6 Apr 2024
Thank you for taking the time to provide your feedback on your recent stay at our hotel. We are delighted to hear that our staff provided you with excellent service during your time with us. Ensuring our guests feel welcomed and cared for is a top priority, and we will be sure to share your kind words with our team. Your constructive comments about the property serve as valuable insight as we prioritize our improvement efforts. We are continuously working to enhance and modernize our facilities to provide a more comfortable and enjoyable experience for our guests.

6/10 Okay

Glenn

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The breakfast buffet was very bad, not fresh, cold food, poor selection. We left without eating.
Stayed 1 night in Mar 2024
Response from Amaya K. on 6 Apr 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. Your satisfaction is incredibly important to us, and we regret any inconvenience caused. We appreciate your specific comments regarding the quality of our breakfast, and please know that we take your feedback seriously. Rest assured, we are actively reviewing our breakfast offerings and procedures to ensure that we deliver a high-quality experience for all of our guests.

4/10 Poor

Tracey

Travelled with family
Disliked: Staff & service, amenities
I called several times and letting it ring and ring and ring after landing from my flight and no one answered for shuttle service and I had to walk to hotel at night. The shower also didn't work and there was no ice available in the ice machines. Very disappointed.
Stayed 1 night in Apr 2024
Response from A. Grover on 5 Apr 2024
We are so very sorry to hear about your experience. Mangement will be reaching out to you.

10/10 Excellent

Andrew

Travelled with family
Liked: Staff & service
Stayed here because it's close to the airport.
Stayed 1 night in Apr 2024
Response from Amaya K. on 2 Apr 2024
If you are interested in leaving your vehicle through the duration of your trip, feel free to utilize our Park and Fly package that is only available when you book through the Red Lion. Our PNF package offers a discounted rate and qualifies for seven days of free parking. Our shuttle is available 24/7 for pick ups and drop offs.

8/10 Good

Tristan

Travelled with family
Liked: Cleanliness, staff & service
For the price of this hotel, the so-called breakfast could have been so much better. The room we were given was literally next door to an inside bar/club. If you don't want to be awaken by party time, ask for another room, far away from the club. They partied all night but when i arrived back from my conference at 10:30pm the kitchen was closed. Tjrtr is the mega restaurant facility in the middle of the hotel entrance that is usless, and is just taking up space. They are open 2 or 4 hours M-F for i guess just lunch. Itd called seasons but don't get ypur hopes up. Its next to the airport whi h i gurss is convenient, however across the freeway are what I would call the orher side of the tracks. Honestly, this place is just old, extremely fated... and looks like despite the sign that suggests under renovations this place is like 30 fays from closing. Overall, if I had to go back to Pasco, I would definitely dtay again...BUT ONLY after having exhausted all orher options. It was conference referal. I assumed they would suggests better. Oh well, the staff was tremendous, so there's that. 😜
Stayed 2 nights in Mar 2024
Response from A Grover on 1 Apr 2024
We do appreciate any feedback given. Our hotel is excited for the renovations underway. It is wonderful to hear that staff gave you exceptional customer service and we do look forward to seeing you again.

4/10 Poor

Anna

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place is overpriced for the quality of the facility and room. The bed was very squeaky and the bathtub didn't drain well so the shower water pooled up in the tub. It was a grimy, rundown place that was not worth the price. I will never stay at Red Lion again. The people who work there (front desk, breakfast host) were lovely.
Stayed 1 night in Mar 2024
Response from A Grover on 29 Mar 2024
We are very sorry to hear about your experience. Our staff appreciates the kind words. In the future we hope you give us another chance. We are excited for all the renovations taking place.

2/10 Terrible

Christy

Stayed 2 nights in Mar 2024
Response from Amaya K. on 21 Apr 2024
Thank you for taking the time to share your review about your recent stay at our hotel. We would greatly appreciate if you could provide us with more details so we can investigate further and address any concerns that may have arisen. Our team is committed to ensuring that every guest has a comfortable and enjoyable stay. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional service you deserve.

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place
Stayed 1 night in Mar 2024
Response from Sabrina on 29 Mar 2024
Thank you for your kind words and your business.

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service
Friendly Staff. Clean rooms
Stayed 1 night in Mar 2024
Response from A. Kaipat on 24 Mar 2024
We are pleased to hear such positive feedback about our staff. Thank you for your business and we look forward to seeing you again.

8/10 Good

Leni

It was good over all.
Stayed 1 night in Mar 2024
Response from A. Grover on 18 Mar 2024
We are thrilled to hear that you enjoyed your most recent stay. Our team is looking forward to seeing you again.

8/10 Good

Matt

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The staff I interacted with were friendly. From check-in, to ordering in the Grizzly bar, to check-out, I had a positive interaction with everyone.
Stayed 1 night in Mar 2024
Response from A. Grover on 14 Mar 2024
Thank you for sharing a review of your recent experience. Our team here at Pasco Red Lion is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

2/10 Terrible

Michelle, Ilwaco

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Heater didn’t work, smelled like old dirty ashtrays, room wasn’t as requested.
Stayed 1 night in Mar 2024
Response from A. Grover on 14 Mar 2024
We are very sorry to hear that you experienced issues upon your most recent stay with us. The feedback you have given is helpful. Management will be reaching out to you.

8/10 Good

Jianzhong

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Check-in and out was easy and staff and service is very good. We can hear the noise in the room, maybe from air conditioner or mini fridge. We have to turn them off to keep the room quite at night. Bed is too soft and not very comfortable.
Stayed 1 night in Feb 2024
Response from A. Grover on 27 Feb 2024
Thank you for sharing a review of your recent experience. Our team here at Pasco Red Lion is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. We have taken the feedback about making things more comfortable.

2/10 Terrible

Chatanya

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms were not clean, in bathroom, there was bug. In breakfast, most of the items were almost empty in half time and they did not care to refill them.
Stayed 1 night in Feb 2024
Response from A. Grover on 26 Feb 2024
Thank you for taking the time to provide valuable feedback about our property. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves. Our house keeping department goes above and beyond to inspect rooms to assure we dont have these issues.

8/10 Good

Brad

Travelled with family
A older motel but very clean and great staff
Stayed 1 night in Feb 2024
Response from A. Grover on 21 Feb 2024
Thank you for taking the time to give us a review. We are excited for the upcoming renovations.

4/10 Poor

Jeffrey

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I will not advise another living soul to stay here. The whole place smells like the 1980s. It looks like the 1980s. My room smelled worse and the carpet in the corner was so stained it looks like a homicide happened that was poorly cleaned up. There was no outlet to plug the coffee make into unless I wanted to plug it in on the floor be the bed.. the knob in the shower was missing to set h the water from tub to shower. The parking lot is the most run down place I’ve ever seen. Never in my life will I be back here
Stayed 1 night in Feb 2024
Response from A. Grover on 17 Feb 2024
Good afternoon,Let me start by saying how sorry we are regarding your experience with us. We strive for excellence and understand that you could have had a better stay at the Red Lion. Although we know we cannot change your experience, we would like to give you better service next time. Again, our deepest apologies.

10/10 Excellent

Esther Lorraine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that balcony and ability to sit outside make me feel like a home and not a hotel. I like that nice architecture of the building. But negative side, they did not empty trash cans or clean carpet around the rooms. People at counter were very nice and polite. I recommend, I will return.
Stayed 2 nights in Feb 2024
Response from Sabrina on 13 Feb 2024
Thank you for your feedback, we appreciate your business.

4/10 Poor

Alewyn

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Below standard
Stayed 1 night in Feb 2024
Response from A. Grover on 11 Feb 2024
Good afternoon,Let me start by saying how sorry we are regarding your experience with us. We strive for excellence and understand that you could have had a better stay at the Red Lion. Although we know we cannot change your experience, we would like to give you better service next time. Again, our deepest apologies.

6/10 Okay

Kermit

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from A. Grover on 11 Feb 2024
Thank you for choosing Pasco Red Lion, and for taking the time to share your positive experience! We are delighted to hear that you found our hotel to be a nice place with easy access, fresh updates, and a comfortable atmosphere despite being close to the airport.Providing a comfortable and enjoyable stay for our guests is our top priority, and we're glad to have met your expectations. Your feedback is valuable to us, and we appreciate your kind words.If there's anything specific you enjoyed during your stay or if you have any suggestions for improvement, please feel free to share. We look forward to the opportunity to welcome you back in the future.Safe travels!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Feb 2024
Response from A. Grover on 9 Feb 2024
Thank you for sharing a review of your recent experience. Our team here at Pasco Red Lion is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were treated well, and everything was nice and clean.
Stayed 1 night in Feb 2024
Response from A. Grover on 5 Feb 2024
Thank you for sharing a review of your recent experience. Our team here at Pasco Red Lion is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff. Convenient location
Stayed 1 night in Feb 2024
Response from A. Kaipat on 4 Feb 2024
Thank you for your positive review. We look forward to seeing you again.

10/10 Excellent

Agnes

Very friendly staff.
Stayed 1 night in Feb 2024
Response from A. Kaipat on 4 Feb 2024
Thank you for taking the time to recognize the amazing customer service skills of our staff members present.

10/10 Excellent

jordan k

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff where friendly and helpful
Stayed 1 night in Feb 2024
Response from A. Kaipat on 3 Feb 2024
Thank you for lovely feedback about our staff's excellent customer service. We look forward to your next stay at the Pasco Red Lion!

2/10 Terrible

Laura

Disliked: Cleanliness, amenities, property conditions & facilities
This hotel felt like something out of The Shining. It was extremely old, dirty and run down. We rented a non smoking room in the tower and our room smelled like smoke and was in a 2 story building. The only “tower” that was on this property was a 3 story building and no part of this hotel looked as if it had been updated since it was built. The shower reminded me of a shower in a travel trailer with its plastic cover and low ceiling. There was a sliding glass door that had a hook as a lock. The only good thing was we could park right outside the sliding glass door and be able to see our car during the night. I would never stay here again and I would tell anyone that is considering it…RUN
Stayed 1 night in Jan 2024
Response from Sabrina on 31 Jan 2024
Thank you for your feedback, we appreciate your business, currently we are in the process of updating the hotel.

6/10 Okay

TODD, Poulsbo

Business traveller
This is an old property and it’s seen it’s better days BUT I have always appreciated the NW hotel chain so I opted to stay here. Staff was super friendly which helped to make up for the aging facility.
Stayed 1 night in Jan 2024
Response from A. Grover on 30 Jan 2024
Thank you for sharing a review of your recent experience. Our team here at Pasco Red Lion is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.We are looking forward to upgrades taking place in the hotel.

8/10 Good

kristof

Business traveller
Liked: Cleanliness, staff & service, amenities
Room was clean, staff was very friendly and accommodating. Bar in the hotel is good. Hotel could use some upgrades
Stayed 5 nights in Jan 2024
Response from A. Grover on 26 Jan 2024
We appreciate the feedback and are very excited for the upgrades to our hotel. Thank you for staying with us.

10/10 Excellent

alice

Stayed 1 night in Jan 2024
Response from A. Grover on 29 Jan 2024
We appreciate your business and look forward to seeing you again soon.

10/10 Excellent

Beverly, Waterford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from A. Grover on 22 Jan 2024
Thank you for sharing a review of your recent experience. Our team here at Pasco Red Lion is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect
Stayed 1 night in Jan 2024
Response from A. Kaipat on 17 Jan 2024
We look forward to providing the same pleasant accommodations and service the next time you are in town. If you are coming from the airport, we have a complimentary shuttle that can pick you up. Just give us a call after you’ve received your luggage and we’ll head right over.

10/10 Excellent

angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks
Just wanted to have time with my husband. Was a great experience
Stayed 1 night in Jan 2024
Response from A. Grover on 16 Jan 2024
We are so very happy to hear you enjoyed your stay.

8/10 Good

Jack

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good not great.
Stayed 1 night in Jan 2024
Response from A. Grover on 15 Jan 2024
We appreciate the feedback.

10/10 Excellent

Timothy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from A. Grover on 15 Jan 2024
Thank you for the feedback.

2/10 Terrible

Vanessa D.

Stayed 1 night in Dec 2023
Response from A. Grover on 30 Jan 2024
Good afternoon,Let me start by saying how sorry we are regarding your experience with us. We strive for excellence and understand that you could have had a better stay at the Red Lion. Although we know we cannot change your experience, we would like to give you better service next time. Again, our deepest apologies.